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We’re Hiring: Customer Support Executive – International (Voice & Chat)
Location: Kolkata
Shifts: Rotational (Day/Night)
Experience: 1–3 Years
Department: Customer Support / Operations
Job Summary:
We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.
Key Responsibilities:
· Own end-to-end customer interactions across voice and chat (international & domestic)
· Deliver quick, accurate, and high-quality responses with a customer-first approach
· Resolve queries and issues proactively with clear follow-through
· Maintain clean and structured documentation
· Ensure high service standards, customer satisfaction,
· Operate with discipline by following SOPs, quality benchmarks, and processes
· Stay flexible and aligned with global time zones and dynamic operational needs
Required Skills & Qualifications:
· 1–3 years of experience in customer support (voice and/or chat process)
· Excellent verbal and written communication skills
· Strong problem-solving and multitasking abilities
· Ability to handle pressure and manage difficult customers professionally
· Basic computer knowledge (MS Office, typing skills)
· Good listening skills and attention to detail
· Ability to work in rotational shifts (including night shifts) and rotational week offs
Preferred Qualifications:
- Experience in BPO/KPO or international call center environment
- Exposure to global customer handling and cultural sensitivity
Shift Timings:
· Day Shift: 11am – 9pm
· Night Shift: 9pm – 7am
6 days Working (Rotational week-offs)
Key Factors:
- Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
- Strong understanding of the admission processes and challenges faced by educational institutions.
- Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
- The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
- Ability to build and nurture long-term relationships with customers.
- Strong negotiation and closing skills, with attention to detail in contract and agreement management.
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Willingness to travel within the assigned territory as required.
- Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.
C++
Kubernetes✅ Mandatory Skills
- Strong programming experience in C++ (C++11/14/17)
- Hands-on experience with Kubernetes (K8s)Application-level understanding
- Experience with StatefulSets & DaemonSets
- Good understanding of Linux systems
- Experience in multithreading and concurrency
- Strong problem-solving and debugging skills
⭐ Good to Have
- Experience in Microservices architecture
- Knowledge of Docker / containerization
- Basic knowledge of Python (for scripting/automation)
- Exposure to Distributed Systems
- Familiarity with CI/CD pipelines
- Experience with cloud platforms (AWS / Azure / GCP)
Drive result-oriented digital initiatives in the functional areas of Strategic Planning / S&OP,
Demand planning & forecasting, Logistics/Dispatch planning, Inventory Optimization, Production
planning, Raw Material Planning, Supplier Collaboration & Management.
To conduct discussions/workshops with stakeholders to gain an understanding of the current
business process layout, synthesize business requirements, analyze documents on existing
business processes using business models, and workflow diagrams, bring out key areas requiring
improvement
Providing recommendations on supply chain digital transformation best practices
To be responsible end to end of executing tasks by following up and interacting with various
teams/leaders within the organization.
Prepare compelling business cases and other presentations on key insights and
recommendations to senior stakeholders
Re-engineer processes, develop to-be business landscape, defines KPIs and roadmap to achieve
the desired state
End-to-end ownership of shaping solutions & defining the right approach.
Key Competencies:
Proven experience and knowledge in the areas of supply chain management including (SCM
Analytics transformation, and SCM digital transformation)
Familiar with the next-generation supply chain cloud platforms and data science methods for
predictive and prescriptive analytics in the supply chain domain
Have a deep understanding of end-to-end supply chain/ OTC business processes
Strong hands-on experience and knowledge in the areas of supply chain management ( O2C,
Supply chain, and demand management, SCM transformation, SCM planning, and execution,
etc.)
Experience in leading complex, cross-functional projects/modules from design to implementation
Understanding of general technology trends, recent developments, and their business implications in areas such as the factory of the future, Edge computing, Hybrid cloud,
Automation, Blockchain, IoT, AI/Cognitive, RPA, Analytics
Critical/Innovative Thinking with a machine first mindset
Excellent written and verbal communication and presentation skills.
Project management, Stakeholder Management, Creative problem-solving skills, and excellent communication Skills
Experience in the Retail industry would be an added advantage
• Contacting clients in regarding their Online appearance and business boosting.
• Good Command over English.
• Develop and Maintain proper interaction and reputation with the clients
• Understand the business needs of the Clients
• Convince the clients and make them to invest on new Projects with the organization
• Outbound Voice process
• B2B Sales Process
• Experience- 0 to 3 years required in web selling or in outbound sales process.
• Salary hike on last drawn salary
• Shift: Night: 8pm to 5am Morning: 7am to 4pm
We are looking for a highly skilled and experienced Google Ads Expert to join our marketing team. As a Google Ads Expert, you will be responsible for developing and implementing effective Google Ads campaigns to drive targeted traffic, generate leads, and increase conversions. Your in-depth knowledge of Google Ads and experience in optimizing campaigns will contribute to the success of our digital marketing efforts.
React Native
Android Development
iOS App Development
Redux/FluxOur client is a decade-old software development company, that offers its clients a wide range of customized web, mobile, and eCommerce tools and software. They are known to use advanced languages and platforms used to build reliable, secure, and scalable solutions for their business clients as well as individual customers. Their disruptive craftsmanship and strategy help in high-performance growth and allows customers to transform digitally and competitively.
Their products are being used by most of the banks and NBFCs in India, apart from clients from other industries. The founder is an IIM and MDI alumni and has experience of more than 13 years in business and strategic roles in MNCs. The company has been accredited by the government as a premier IT company, committed to quality and driven by customer success.
- Architecting and building the applications and coordinating with the teams
- Building other layers of the product infrastructure.
- Building pixel-perfect UIs across both mobile platforms.
- Leveraging native APIs for deep integrations with both platforms.
- Diagnosing and fixing bugs and performance
- Bottlenecks for performance that feels native.
- Reaching out to the open source community
- Implementing mission-critical software fixes
- Maintaining code and writing automated tests to ensure the product is of the highest quality.
What you need to have:
- Experience in building React-Native mobile apps for both Android and iOS platforms.
- Strong understanding of Javascript, ES6 and Clojure Scripts and ES6+ syntax
- Experience in building local storage-based caching and fast performing applications
- Experience with test suites like Mocha or Jest
- Strong understanding of how Redux
- Strong understanding of component state Management
- Experienced in RESTful API integration and good knowledge of how APIs work.
- Experienced in building modular app components that can be reused
- Experienced in creating React Native Bridges for deep integration with Native APIs
- Experience in writing automated test cases for mobile apps.
- Strong understanding of javascript and UI layouts in React Native
- Knowledge of ecommerce application development
About the job
HTSM Technologies Pvt Ltd is urgent looking for a skilled Content Writer to create a variety of content. These will include writing blog posts, articles, and social media postings for business and personal branding, as well as developing website content.
Roles & Responsibilities:
- Writing Clear Intent Content
- Writing the Content of Industry-Related Topics
- Creating Content for a Variety of Platforms Including Blogs, Websites, and Social Media.
- Creating User-Friendly Content
- Excellent Writing and Editing Skills in English
Qualifications & Experience:
- Experience: Minimum 1 Year of Experience
Salary:
15K - 20K/Month
Seeking candidates with an exceptional knowledge of Online bidder. Candidates should have an extensive and ongoing experience of working with portals like UPWORK and bringing up the projects for the company.
Expert Level Skills Required In:
- Thorough proficiency in Upwork
- Excellent written and verbal English communication skill is a must.
- Good knowledge of IT Services and experience in Sales and Marketing is a must.
- Should possess good interpersonal skills for Account Handling and Relationship Building.
- Should be proactive and should have excellent convincing skills.
- Dealing with international client
AngularJS (1.x)
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