Inside Sales Executive- SEO/GLL/ website process

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Location: Thane

Joining Timeline: Immediate joiners or a maximum of 1-month notice period

Preferred Joining Date: On or Before First week of February 2025

Required Skills/Abilities: 

• Good interpersonal & networking skills
• Fluent language and communication skills
• Target oriented
• Good in Computer skills especially in MS Office
• Good knowledge of UK software’s like IRIS, Caseware, CCH, Digita, Taxcal, Sage Accounts Production, Xero, QuickBooks, Sage, FreeAgent, etc.
• Prior experience in similar role

Qualifications and Skills:

• B. Com, M. Com, CA, ACCA with Compute skill
• Demonstrated proficiency in UK accounting principles and a comprehensive understanding of financial procedures.
• Exceptional attention to detail and a commitment to maintaining numerical accuracy in all tasks.
• Strong verbal and written communication skills, with the ability to articulate complex concepts clearly and professionally.
• Collaborative mindset, capable of working effectively both independently and as part of a cohesive team.
• Proficiency in utilizing accounting software and technologies, with a willingness to adapt to new systems.

Experience: 3 – 5 Years

React Native framwork app developement for IOS and android.
Build app and UI components from prototypes and wireframes
Working with Redux architecture.
Expo tool for development and app release ( Advantage)
APK and IPA generation using expo tool.

Desired Candidate Profile

• Excellent communication and negotiation skills
• Pleasing personality
• Good coordination skills
• Self motivated with high energy level

EDUCATION: MBA/PGDM in Marketing, Bachelors in Marketing, or related experience in marketing / Bachelor’s or master’s degree in marketing or a related field

EXPERIENCE: 3-5 years of experience in Digital Marketing, SEO, & Social Media content creation and functions in Service Industry. Proven working experience in digital marketing, particularly within the B2B Industry.

WORK-LOCATION:

Koregaon Park, Pune. Onsite. Full time employment

COMPETENCIES / SKILLS:

This position will be responsible for Digital Marketing Strategies, managing marketing agencies, managing a team of SM associates, generating organic and paid leads from electronic, social, and digital media. The profile would require to:

• Develops digital marketing strategy by studying target market, tracking changes in given metrics to achieve the marketing goals, identifying customers and their current and future needs, and monitoring the competition.
• Plans and executes all web, SEO/SEM, database marketing, email, social media, and PPC advertising campaigns.
• Collaborates with internal & external teams to create content and SEO strategies and optimize user experience.
• Experience in setting up and optimizing PPC campaigns on Google & Facebook.
• Designs, builds, and maintains our social media presence.
• Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, Search Console Hubspot, WebTrends, SEMRush, etc.)
• Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
• Measures and reports performance of all digital marketing campaigns and assesses against goals KPI.
• Identifies trends and insights, and optimizes spend and performance based on the insights.
• Brainstorms new and creative growth strategies through digital marketing.
• Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.
• Maintains digital marketing staff by recruiting, selecting, orienting, and training employees.
• Maintains digital marketing staff job results by counselling and disciplining employees; and planning, monitoring, and appraising job results.
• Develops digital marketing staff by providing information, educational opportunities, and experiential growth opportunities.

PERSONALITY & OTHER TRAITS:

• Should be highly up-to-date with changing marketing trends web technology
• Must have good writing skills with attention to details.
• Designs, builds, and maintains our social media presence.
• Must be able to think creatively about innovative approaches to marketing and increase brand awareness.
• Excellent communicator, Smart, Charming, Extrovert, Disciplined, Punctual, Mature & Good team player.
• Good IT skills in Word, Excel, Outlook & Presentation.
• Working knowledge of HTML, CSS, word-press website development and constraints.

Key Skills

Social Media Content Creation / SEO / Content Marketing/ B2B Marketing / SEM / Backlinks Building / Campaign Management / Facebook Ads / Google AdWords

Independent Consultant, Remote, WFH.

GeoSpoc is looking for passionate backend developers who would like to solve complex business problems using location-aware data and cutting-edge tools and technologies such as microservices and cloud platforms such as AWS.

• A passionate developer with solid understanding of software basics  
• Always willing to learn and explore upcoming technologies
• Pro-active, reliable and result oriented
• Someone who can continuously perform in a fast-paced environment

• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions

• Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
• Knowledge of object-relational mapping (ORM)
• Familiarity with front-end technologies (like JavaScript and HTML5)

• Writing and testing code, debugging programs and integrating applications with third-party web services
• Work closely with small teams of designers, frontend developers, GIS experts as well as business stakeholders
• Own the development lifecycle of backend systems from design to deployment
• Go above and beyond to deliver great quality software solutions on time

Xoxoday is looking for a highly skilled computer programmer who is comfortable with front end programming. The front-end developer's job is to convert website design files into high fidelity HTML/CSS and work on ReactJS code to bring it to life.

• Design and develop UI for SaaS Application using HTML/CSS
• Driving innovations
• Estimate efforts, identify risks, devices and meets project schedules
• Mentors and coaches’ engineers and provide technical leadership

‍

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 4 years of strong design and development experience in building massively large-scale distributed internet systems and products
• Skillsets -

• Expert - HTML/CSS/Bootstrap/Pixel perfect UI development.
• Good - ReactJS/AngularJS

• Scripting languages like NodeJS will be good to have
• Building single page applications with multiple components
• Working on complex dashboards and reporting interfaces
• Data structures & algorithms skills
• Open source software, frameworks, and broader cutting-edge technologies
• Modern JavaScript libraries and front-end components
• BS/MS in Computer Science or equivalent

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to AVP Engineering and working closely with the Architect and other leads.

‍

A wholesome opportunity in a fast paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

‍

A fast growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

‍

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.