UI/UX Designer

Job description:

At Tiluf, We are looking for a React Native & Android native (Java + Kotlin) expert, who is extremely passionate about exploring and learning new areas and interested in working on a new-age hyper-reality social network that's changing how people interact with others around them and working on AI/Ml based parallels in collaboration with "Meta" around body augmentation and generative AI in AR.

What is Tiluf?

A real-life social network leveraging Augmented Reality to make real-time interactions with new (or known) people, as effortless and habit-forming as interacting through social media. Finally, no more hesitating when approaching someone in-person. We're here to solve the real-life out-of-the-screen social problems that we face every day, and that Tinder and Instagram overlook!

Nothing can explain Tiluf better than seeing how people are using it: https://www.youtube.com/shorts/z97ist9jx4Y

Mandatory:

• Previous experience and expertise working with React-native and Android native: > 3 years
• Experience in writing node modules/bridges
• Should be comfortable with relocating to Bangalore. Team Tiluf greatly enjoys working together in the same office space.

Location: Tiluf, opp. JPMorgan, Marathalli, Bangalore.

Responsibilities:

• Making the Tiluf exosystem more efficient, scalable, instant, and user-friendly so that it can cater to millions of users around the world.
• Working in collaboration with "Meta" on AI/Ml based parallels focusing on body augmentation and generative AI in AR.
• Working on improving the in-house XR technology.
• Designing architecture for the system to make it more efficient and scalable.
• Collaborating with UI/UX team for making a world-class user experience
• Collaborating with the Marketing team to make automated marketing in-app flows.
• Collaborating with the Community team to make the product as engaging as possible.

Required Skills:

• Coding Ninja - great at writing logic and designing architecture.
• Expertise in native Android(Java + kotlin)
• Knowledge and interest in AI/Ml - https://developers.google.com/ar/develop/java/machine-learning - This will be the starting point
• Expertise in React Native
• Rock-solid at working with and writing native modules/bridges.
• Always motivated to take the lead and learn new things.
• 3 + years of a firm grasp of the JavaScript language and its nuances, including ES6+ syntax, and have the ability to write well-documented clean Javascript code.
• Experience with state management libraries like Redux, Redux-saga, AsyncStorage
• A team player - It's a cliché but it's really important that the team feels that you are always there for them and have their backs.

Other Skills:

• You'll flourish here if you are - Passionate and enthusiastic about building world-changing products!
• You are able to Thrive in uncertainty - as we are building something new so we don't have much luxury to copy from others.
• Excited to work in a startup culture with innovation and horizontal hierarchy.

We are looking for 30 Candidates with good written and verbal communication skills.

Direct Walkin between 10 AM to 7 PM IST (Monday to Saturday) or Call +91 844 855 (0986) to fix up an interview

Designation : Travel Sales Executive (Blended Process - Chat & Calling)

Job Type: Full Time

Work Experience: 0 to 4 years - Freshers Welcome

Shift Timing: 9hrs Monthly Rotation Shift (Comfortable with Night Shifts)

Working Days: 6 (Rotational Weekly Offs)

Office Location: Rajouri Garden, New Delhi - 110027

Number of Openings: 30 Candidates

Salary : As per the industry Standards with Good Incentives

Responsibilities:

1. Customer Service: Provide excellent customer service by actively listening to customers' travel requirements, offering personalized recommendations, and addressing any inquiries or concerns promptly and professionally.

2. Travel Planning: Understand customers' travel preferences, budgets, and special requirements to create tailored travel itineraries that align with their needs. Offer expertise on popular destinations, attractions, transportation options, and accommodations to enhance the travel experience.

3. Sales and Booking: Handle the customers over chat and phone, email etc. and Convert customers' inquiries into confirmed bookings by effectively promoting travel products and services, negotiating prices, and closing sales. Utilize the booking system to make reservations for flights, hotels, transfers, tours, and other travel-related services.

4. Product Knowledge: Stay updated on the latest travel trends, industry news, and product offerings to provide accurate and up-to-date information to customers. Actively participate in training programs and familiarize yourself with the OTA's supplier network to offer a wide range of travel options.

5. Cross-Selling and Up-Selling: Identify opportunities to enhance customers' travel experiences by recommending additional services, upgrades, or add-ons such as travel insurance, airport transfers, sightseeing tours etc.

6. Relationship Building: Build and maintain strong relationships with clients to foster loyalty and repeat business.

7. Documentation and Administration: Ensure accurate and timely documentation of customer information, bookings, and financial transactions in the OTA's systems. Adhere to company policies, procedures, and quality standards to maintain professionalism and data integrity.

8. Sales Targets and Performance: Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the OTA management. Regularly update your supervisor on sales progress, challenges faced, and strategies implemented to achieve targets.

Qualifications:

·       High school diploma or equivalent; a degree in tourism, hospitality, or a related field is a plus.

·       Previous experience in a similar role, preferably as a travel consultant or sales representative.

·       Strong knowledge of popular travel destinations, airlines, hotels, and tour operators.

·       Proficiency in using computer reservation systems, booking platforms, and office software.

·       Excellent communication and interpersonal skills to build rapport with customers and colleagues.

·       The customer-focused mindset with a passion for delivering exceptional service.

·       Ability to work independently and as part of a team in a fast-paced, target-driven environment.

·       Attention to detail, organizational skills, and the ability to multitask effectively.

·       Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required in the travel industry.

Email ID – hr(dot)proglogix.com

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

Required Experience : 2 to 6 Years

Technical Skillsets Required :