Telesales Executive

Role Summary

The Director, Client Relations – Staff Augmentation will lead the end-to-end ownership, scaling, and expansion of the staff augmentation business for key global clients, primarily in North America. This role will be responsible for building and growing a high-quality offshore delivery organization, scaling from an initial team of 10 plus FTEs to 100 plus FTEs across multiple client owned processes.

The Director will act as the senior most client interface, partnering with client leadership to understand demand, define the right staffing model, and ensure seamless execution. This role combines business growth, workforce strategy, delivery governance, and organizational building.

The role will also carry full ownership of the P&L for this line of business, including revenue growth, cost optimization, and long-term scalability.

Key Responsibilities

1) Client Leadership and Business Ownership

• Act as the primary point of contact for senior client stakeholders.
• Build strong executive relationships and position the organization as a trusted partner.
• Own the overall engagement, including delivery quality, growth, and client satisfaction.
• Identify opportunities to expand scope, increase FTE count, and introduce additional processes.
• Lead business reviews with clear insights, growth roadmap, and value delivered.

2) Staff Augmentation Strategy and Workforce Planning

• Define staffing strategy including FTE sizing, role mix, and skill requirements.
• Translate client requirements into structured staffing plans.
• Design scalable team structures and reporting hierarchies.
• Establish frameworks for ramp up from small teams to large scale operations.
• Ensure optimal utilization and capacity planning.

3) Delivery Governance and Operational Excellence

• Oversee delivery across all teams ensuring SLA adherence and quality.
• Define KPIs for performance, productivity, and turnaround time.
• Establish governance cadence and reporting mechanisms.
• Ensure consistency across multiple processes and teams.
• Drive strong issue resolution and escalation handling.

4) Transition and Process Onboarding Oversight

• Guide onboarding of new processes into the staff augmentation model.
• Ensure structured knowledge transfer and documentation.
• Define standard onboarding playbooks.
• Identify risks and readiness gaps during expansion.

5) Organization Building and Talent Leadership

• Lead hiring strategy to support rapid scale up.
• Build strong leadership layers including managers and leads.
• Establish training, cross skilling, and career progression plans.
• Drive a high performance culture with clear accountability.

6) Business Ownership, Revenue Growth, and Financial Management

• Own the line of business including revenue, cost, and profitability.
• Drive revenue expansion by increasing FTE count and adding new processes.
• Define pricing aligned with effort and delivery complexity.
• Monitor revenue realization and billing accuracy.
• Manage cost structure including hiring, utilization, and overheads.
• Optimize FTE mix to balance cost and performance.
• Build financial models for workforce planning and growth.

7) Leadership, Team Development, and Organizational Scaling

• Mentor managers and team leads across processes.
• Build second line leadership.
• Establish performance expectations and review mechanisms.
• Drive ownership and continuous improvement culture.

8) Internal Reporting and Strategic Visibility

• Provide updates to leadership on revenue, cost, margins, and growth.
• Present challenges and mitigation plans.
• Track key business metrics such as utilization and productivity.
• Build dashboards for visibility.
• Support strategic decision making with insights and projections.

Success Measures

• Scale from initial team to 100 plus FTEs with stable delivery.
• High client satisfaction and strong relationships.
• Expansion across processes and geographies.
• Consistent SLA performance.
• Strong financial performance and margins.

Required Qualifications

• Bachelor’s degree in Commerce, Finance, or Business. MBA preferred.
• 12 to 18 plus years of relevant experience.
• Experience scaling teams and managing global clients.
• Strong workforce planning and governance experience.

Preferred Experience

• Exposure to finance operations such as Accounts Payable.
• Experience in offshore delivery models.
• Familiarity with SLA frameworks and staffing models.
• Experience scaling new business lines.

Competencies

• Strong ownership mindset.
• Excellent stakeholder management.
• Structured thinking and execution.
• Strong people leadership.
• Commercial awareness and growth orientation.

Reporting and Location

• Reporting to: Head of Operations or Business Unit Head
• Location: Bangalore or Mangalore with overlap for North America time zones

Hi,

Greetings from Ampera!

we are looking for a Data Scientist with strong Python & Forecasting experience.

Title                               : Data Scientist – Python & Forecasting

Experience                   : 4 to 7 Yrs

Location                       : Chennai/Bengaluru

Type of hire                  : PWD and Non PWD

Employment Type     : Full Time

Notice Period             : Immediate Joiner

Working hours           : 09:00 a.m. to 06:00 p.m.

Workdays                   : Mon - Fri

Job Description:

We are looking for an experienced Data Scientist with strong expertise in Python programming and forecasting techniques. The ideal candidate should have hands-on experience building predictive and time-series forecasting models, working with large datasets, and deploying scalable solutions in production environments.

Key Responsibilities

• Develop and implement forecasting models (time-series and machine learning based).
• Perform exploratory data analysis (EDA), feature engineering, and model validation.
• Build, test, and optimize predictive models for business use cases such as demand forecasting, revenue prediction, trend analysis, etc.
• Design, train, validate, and optimize machine learning models for real-world business use cases.
• Apply appropriate ML algorithms based on business problems and data characteristics
• Write clean, modular, and production-ready Python code.
• Work extensively with Python Packages & libraries for data processing and modelling.
• Collaborate with Data Engineers and stakeholders to deploy models into production.
• Monitor model performance and improve accuracy through continuous tuning.
• Document methodologies, assumptions, and results clearly for business teams.

Technical Skills Required:

Programming

• Strong proficiency in Python
• Experience with Pandas, NumPy, Scikit-learn

Forecasting & Modelling

• Hands-on experience in Time Series Forecasting (ARIMA, SARIMA, Prophet, etc.)
• Experience with ML-based forecasting models (XGBoost, LightGBM, Random Forest, etc.)
• Understanding of seasonality, trend decomposition, and statistical modeling

Data & Deployment

• Experience handling structured and large datasets
• SQL proficiency
• Exposure to model deployment (API-based deployment preferred)
• Knowledge of MLOps concepts is an added advantage

Tools (Preferred)

• TensorFlow / PyTorch (optional)
• Airflow / MLflow
• Cloud platforms (AWS / Azure / GCP)

Educational Qualification

• Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Mathematics, or related field.

Key Competencies

• Strong analytical and problem-solving skills
• Ability to communicate insights to technical and non-technical stakeholders
• Experience working in agile or fast-paced environments

Accessibility & Inclusion Statement

We are committed to creating an inclusive environment for all employees, including persons with disabilities. Reasonable accommodations will be provided upon request.

Equal Opportunity Employer (EOE) Statement

Ampera Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We looking for an efficient candidate for tele-calling services for our tele-calling unit. The candidate should be very fluent in English speaking and should have to capability to attend client requirements and sales. The following requirements are expected from the eligible candidates:

• Proficient in Good English Speaking.
• Any gender with age group for job positions between 21yrs to 30yrs.
• Experienced candidates are mostly preferred for the job role.
• Need to adapt to the working environment, time management and co-operation with teamwork.
• Earn incentives up to 30k per month based on performance.
• Performance bonus will be credited for best performing candidates.

Team Leads Interior Design

• Experience: 10+ years
• Location: Ahmedabad(Sanand)
• CTC:Up to 80 k/ month
• Mon to Saturday
• Work from Office
• Degree of interior design is compulsory

Requirements and Skills

· A bachelor's or master's degree in Interior Designing is typically required.

· A minimum of 8 to 10 years of professional experience in Interior Designing, with demonstrated leadership skills and project coordination experience.

· Proficiency in Interior Designing software and tools.

· IIID association will be plus.

· Strong design creativity, attention to detail, and the ability to provide design guidance and feedback.

· Project management experience, including scheduling, budgeting, and resource allocation.

· Effective communication and interpersonal skills to collaborate with team members, clients, and stakeholders.

· Knowledge of Interior Designing principles, building systems, construction methods, and industry regulations.

Position: Executive Assistant

Job Summary: The Executive Assistant provides high-level administrative support to the executive team by managing daily schedules, communications, and organizational tasks to ensure the smooth operation of the executive office.

Key Responsibilities:

• Calendar Management: Manage and prioritize the executive’s schedule, including appointments, meetings, travel, and events.
• Communication: Act as the first point of contact for all communications directed to the executive, including handling phone calls, emails, and correspondence.
• Travel Coordination: Arrange travel, accommodations, and itineraries for business trips, including preparing detailed travel schedules.
• Meeting Coordination: Organize and schedule meetings, conferences, and calls; prepare agendas, materials, and reports for meetings.
• Document Preparation: Draft, proofread, and edit correspondence, reports, presentations, and other documents.
• Project Management: Assist with the coordination and tracking of projects, deadlines, and deliverables.
• Expense Management: Manage and process expenses and invoices, ensuring that receipts and reimbursements are properly handled.
• Research & Reporting: Conduct research and compile reports or presentations as required by the executive.
• Confidentiality: Handle sensitive and confidential information with integrity and discretion.
• Office Management: Maintain office supplies, organize files, and perform other administrative tasks to ensure a well-organized and efficient workspace.

Requirements:

• Education: Bachelor’s degree in business administration or related field preferred.
• Experience: Proven experience as an Executive Assistant or in other administrative roles.
• Skills:
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• High attention to detail and problem-solving skills.
• Ability to multitask and prioritize effectively.
• Professional demeanor and ability to work under pressure.

Responsibilities:

• Design, configure, administer, monitor and troubleshoot complex enterprise network environment for communications and solution improvements within the Company's high-traffic, business-critical Internet production environment. 
• Develop and implement plans for infrastructure upgrades, modeling, analysis, and planning.
• Analyze, design, test, and evaluate network systems including local area networks (LAN), wide area networks (SD-WAN), Cloud, Data Centers, and other data communications systems. 
• Design, manage, and maintain office wired and wireless networks.
• Work with complex network and storage environments including SAN, clustering, load balancing, multi-site VPNs, network IDS, and firewalls.
• Monitor network performance and provide security measures, troubleshooting and maintenance, as needed. 
• Acquire, maintain and report on data related to network performance management, capacity planning and utilization trend analysis.
• Provide after-hours support for systems and applications.
• Collaborate with other functional IT areas to ensure that IT best practices, policies, and procedures are adhered to. Provide technical support for staff issues.
• 7+ years of experience in setup, configuration and maintenance of networking infrastructure including Cisco switches, routers, firewalls, VPN technologies, SD-WAN, and other WAN administration.

Experience

• 7+ years of experience with configuring and supporting IP networks.
• 5+ years of experience with Google Cloud Platform (GCP) and multi-region Amazon Web Services (AWS) networking configurations
• 3+ years of experience in managing Meraki wireless networks and equipment in office environments.
• Strong fundamental knowledge of networks, ports, protocols, and infrastructure setup
• Enterprise-Level: Larger than 1,000 PCs and 500 Servers (multi-platform) are a definite plus
• Solid understanding of Microsoft Active Directory, DNS, DHCP, etc. in a large multi-site environment.
• In-depth knowledge of IT standards, concepts, best practices, and procedures - relies on knowledge, experience and judgment to plan and accomplish goals.
• Excellent verbal and written communication skills for purposes of communicating with team members as well as other departments.
• Ability to take initiative & manage multiple detailed tasks in a fast-paced and ever-changing environment.
• Organizational, and project management abilities, strong analytical and problem-solving skills

Education Qualifications:

• Bachelor's Degree: CIS Computer Information Systems; Information Technology, Computer Science or similar.
• CCNP Certification or similar
• Cisco switches, routers, firewalls, VPN technologies, SD-WAN, WAN administration
• Cisco SAN experience
• OS Platforms: Windows / Linux
• Hardware Platforms: Cisco UCS, Cisco Meraki, EMC storage

Must have 1+ Years of experience.

Location: Apart from the East Indian States it will be permanent work from home.

We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.

You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java application development while providing expertise in the full software development lifecycle, from concept and design to testing.

Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.

Experience : 2+ years

Location : Mumbai (WFO only) Initial few months work from home

Notice Period : 0 to 30 days ( Immediate joiners are preferred)

Roles & Responsibilities :

(This role encompassing both API engineering using Java stack and web development

Experience in designing, developing, testing and successfully deploying critical and complex projects.)

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

· Build reusable code and libraries for future use

Required Skill set :

· Java background with a minimum of 3+ years experience in Java technologies.

· Experience in designing and developing application backend using frameworks like Spring Boot, Spring MVC, Jersey, JPA, Hibernate, SQL, Linux, JSON, XML, OAuth etc.

· Well & good if has Experience with frontend technologies

· Experience with both SQL and NoSQL database systems and writing SQL queries

· Strong experience building, designing, and consuming Restful web services.

· Exposure of Cloud Infrastructure - AWS and Alibaba Cloud

· Excellent understanding of ORM and Database concepts

· Experience with developing unit test code using JUNIT, Power Mock/EasyMock/Mockito etc.

· Experience with Git, Maven and CI/CD pipelines to deploy on Cloud applications

· Experience & knowledge on Micro services Architecture and API development using Java, spring, Spring Boot

· Experienced in roles conducting requirements gathering, writing user stories, creating application design and using design patterns

· Good knowledge on credentials/secrets management and data encryption techniques

· Good knowledge on coding standards, design patterns, unit testing.

· Good hands-on BitBucket/Github is preferred.

A full-stack developer handles both: Front-end and Back-end. need to build web pages, websites, create UI, make the website simple and attractive.

Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux) along with CSS3 and HTML5. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important. 

React Native, MongoDB, Node JS Knowledge is a plus.    

Responsibilities

1. Design the overall architecture of the web application.
2. Maintain quality and ensure the responsiveness of applications.
3. Collaborate with the rest of the engineering team to design and launch new features.
4. Maintain code integrity and organization.
5. Experience working with graphic designers and converting designs to visual elements.
6. Understanding and implementation of security and data protection.

Qualifications

• Graduation/ masters in computer science
• Good communication
• Minimum 1 years of experience in mobile application and web application development.
• Front end Skills: Html, CSS, JavaScript ES6, React JS, react-native.
• Back end skills: Node Js, Mongo DB (Added advantage)