Business Development Executive

The Impact you will create on the Job

Understand and handle deploying, troubleshooting issues with Compute, Networking, Storage, Database services on AWS & Azure.
IT experience in a team handling the cloud, infrastructure and Linux, Windows operating systems.
Working on  different services in AWS & Azure Cloud Platform
In depth knowledge of a wide range of AWS & Azure services in Compute, Storage, Networking, Infrastructure as a code, Serverless computing, IAM, CI/CD pipelines
Possess a thorough understanding of Internet based technologies (DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS etc.)

About the Role:

We are looking for a Performance Marketing Manager with hands-on experience in SaaS lead generation for Storefronts, Order Management Systems (OMS), Warehouse Management Systems (WMS), and Transport Management Systems (TMS). You will be responsible for planning, executing, and optimizing paid marketing campaigns to drive high-quality leads and conversions.

What will you do at Fynd?

• Develop and execute data-driven performance marketing campaigns across Google Ads, LinkedIn, Meta, and other paid channels.
• Generate high-intent leads for SaaS products catering to e-commerce, logistics, and supply chain industries - fynd storefront, fynd tms, fynd oms, fynd wms, fynd omnichannel solutions etc.
• Optimize campaigns for CPL, CAC, ROAS, and LTV while ensuring budget efficiency.
• Conduct A/B testing on ad creatives, landing pages, and messaging for maximum conversions.
• Utilize analytics tools (Google Analytics, HubSpot, CRM, etc.) to track performance and generate actionable insights.
• Work closely with content, design, and sales teams to align marketing strategies with business goals.
• Stay updated with the latest trends in B2B SaaS marketing, paid ads, and growth strategies.

Some Specific requirements:

• 4+ years of experience in performance marketing for B2B SaaS (experience in e-commerce, logistics, or supply chain is a plus).
• Proven expertise in Google Ads, LinkedIn Ads, Facebook Ads, and programmatic advertising.
• Strong understanding of SEO, PPC, conversion rate optimization (CRO), and attribution models.
• Hands-on experience with Google Analytics, HubSpot, Marketo, or other marketing automation tools.
• Analytical mindset with data-driven decision-making skills.
• Excellent communication and collaboration skills.

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Key Skills: Java, Node.js, React js, PHP , JSON, Mongo DB, Rest APIs, Word Press, Web Services, Mern Stack, Mean Stack, Express Framework, Bootstrap with Angularjs.

1. Overall 3 to 4+ years of experience is required with the following skills.
2. Strong knowledge of JavaScript, Nodejs, Angular. Expresses, Reactjs, AJAX, and jQuery
3. Good working knowledge of working database platforms like dynamo DB MYSQL and Mongo DB Experience
4. working on wasp user interface technologies HTML and JavaScript, Knowledge of web servers and app servers AWS and MongoDB.
5. You need to work in an agile cross-functional team to create a customer experience and implement high-quality code into production.
6. Work on bug fixes and improvement of application performance.
7. Hands on experience with a framework with Angular JS and Node JS
8. Hands on experience with utility library with jQuery lib, bootstrap.js, Angularjs, Bootstrap, Date Picker, canvasjs.min.js, Socket.io, Moment timezone.js
9. Good Knowledge of AWS Amazon web services.
10. Should be Proficient in Linux
11. Experience on Node.js and Json rest APIs developments and web services knowledge are highly preferred.
12. Knowledge of cross-browser platform issues and implementation is highly preferred.

Requirements:

• Engineers with 1-6 years of experience in shipping consumer-facing Android apps with the large user base, ideally currently available on the Google Play Store

• Top-notch programming skills in Java, Kotlin and Android along with MVVM, Dagger2, Room, LiveData, Coroutine & JetPack-Components

• Command of memory management, view hierarchy, battery optimisation and in-depth experience with multi threaded and networked applications

• Worked with Restful APIs, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL

• Thorough working knowledge of Android Studio with the Gradle build system
• Understanding the quirks of the fragmented ecosystem of Android OS versions and devices
• Focus on Material Design principles and pixel-perfect implementation of the design into code
• Solid experience with Git Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours