Telcalling Executive

About the Company:

Shrameco Pvt. Ltd. is a development-focused ecosystem committed to creating meaningful opportunities through the 4E Model – Education, Employment, Entrepreneurship, and Empowerment.

The organization works to bridge the gap between skills, opportunities, and resources by enabling individuals, institutions, and communities to access quality training, sustainable livelihoods, and growth-oriented development pathways.

Through a strong combination of technology solutions, field expertise, and strategic partnerships, Shrameco delivers impactful initiatives across government collaborations, skill development, digital governance, and enterprise support programs.

Our mission is to strengthen human capital and promote inclusive socio-economic progress by empowering individuals to learn, work, innovate, and lead with confidence.

Role Overview:

We are looking for a Full Stack Developer with 1–2 years of experience who can work on both frontend and backend systems to build scalable platforms, dashboards, and APIs.

The candidate will be involved in developing data-heavy applications, dashboards, and mobile-integrated platforms used by government bodies, NGOs, and enterprises.

This role requires someone who understands modern web technologies, API architecture, database design, and production deployment practices.

Key Responsibilities

Full Stack Development

• Develop and maintain web applications, dashboards, and portals.
• Build REST APIs and backend services for mobile and web applications.
• Implement secure authentication and authorization systems.
• Develop scalable features for large-scale data collection and analytics platforms.

Frontend Development

• Develop responsive interfaces using:
• React.js / Next.js
• HTML5, CSS3, TailwindCSS
• JavaScript / TypeScript
• Build admin dashboards, analytics views, and data visualization components.
• Optimize frontend performance and responsiveness.

Backend Development

• Develop backend APIs using:
• Node.js
• Express.js / NestJS
• Design and implement secure and scalable APIs.
• Integrate external services such as:
• Email services
• Payment gateways
• Third-party APIs
• Government services APIs

Database Development

• Design and manage databases such as:
• PostgreSQL
• MongoDB
• MySQL
• Write optimized queries and manage data structures.
• Work with large datasets such as data collected from field surveys and analytics platforms.

Integration with Mobile Applications

• Build APIs used by Flutter mobile applications.
• Ensure API performance and reliability for field applications.

DevOps & Deployment

• Assist in deployment and maintenance of applications on:
• AWS
• Vercel
• Firebase
• Work with tools like:
• Docker (basic)
• GitHub
• CI/CD pipelines

Requirements

• Strong knowledge of JavaScript
• Experience with React.js / Next.js
• Backend experience with Node.js
• Experience with REST API integration
• Knowledge of JSON parsing and data models
• Knowledge of SQL or NoSQL databases
• Basic knowledge of authentication systems (JWT, OAuth)
• Experience using Git & GitHub
• Understanding of MVC / Clean Architecture principles
• Ability to write clean, maintainable code
• Knowledge of debugging and performance optimization

What we offer

• Opportunity to work on large-scale impactful projects
• Exposure to modern architectures
• Collaborative and growth-focused environment
• Opportunity to contribute to high-impact technology platforms

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Roles and Responsibilities:

• Min 5 years of experience in designing and developing enterprise software applications including the experience in architecting and developing applications on the Android platform.
• Experience in Java, Kotlin and dependency injection for Android app development.
• Experience with Media, Telecom, FCM, Network, JSON, XML, Web Services and SQLite.
• Expertise in mobile and Java frameworks/accelerators.
• Knowledge of WebRTC, XMPP, DAO, Firebase, RESTAPIs, Crashlytics, and JetPack libraries.
• Advanced experience with Android Studio, Gradle, Git, and continuous integration.
• Strong knowledge of the Android mobile landscape, architectures, trends, and emerging technologies.
• Fully conversant with SOLID principles, software development frameworks, design patterns, and enterprise in mobile application integration
• Experience with XMPP and Smack libraries and with RxJava, Dagger2 is desirable

Key Responsibilities

• Identify and develop new business opportunities across target industries and

customer segments.

• Promote and sell lubrication system solutions including:

o Grease systems: Dual Line, Progressive, Multiline, Spray

o Oil systems: Pre-Jacking, HP-LP Systems, Circulating Systems

• Achieve or exceed monthly and annual sales targets across assigned territories.

• Develop and maintain strong relationships with OEMs, end-users, EPCs, and

government entities.

• Manage channel sales network by appointing, training, and supporting dealers and

sub-dealers across India.

• Participate in government tendering processes, including GeM portal-based

opportunities.

• Collaborate with internal teams (engineering, service, logistics) to ensure seamless

customer experience.

• Conduct product presentations, site visits, and customer meetings to demonstrate

value and drive engagement.

• Provide regular sales forecasts, market intelligence, and competitor analysis.

• Ensure timely collection of payments from direct customers and channel partners.

• Represent the company at industry events, expos, and exhibitions as required.

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features
• 
  

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
• 
  

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.

Desired Skills and Experience

Hybrid Apps,React Native, Native iOS and Android Architecture understanding

We are looking for an enthusiastic Sales Intern In the U.S.A who can run sales drive for our software products.

Skills Required

• Strong Interpersonal Skills.
• Strong Self Motivation.
• Strong Convincing Ability.

Roles and Responsibilities

• Carry out Sales Drive in the U.S.A for our software products.
• Observing and carrying out sales processes.
• Updating documents and sales records.
• Reviewing sales performance against sales targets.
• Finding U.S.A clients and getting service contracts in software from them.
• Identifying potential weaknesses and offering improvement suggestions.

About Us:

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

Hiring Process:

• Apply for your CV and past work to be reviewed.
• Receive a telephonic interview or assessment upon filling the final step form.
• Receive offer letter if selected.   

- Apply soon, the earliest applicant would be preferred over the late applicants.

• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Own code for the products with responsibilities including but not limited to designing, developing, testing, maintenance of products.
• Building RESTful services and do DevOps.
• Talking to customers and business teams to suggest improvement areas in product flows.
• Create peer learnings for team members and build context for new teammates
• Help with building the company's tech team and iterating on the hiring framework.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
• Keeping abreast with the latest technologies and working on your skills regularly.

Skills & Requirements

• Good knowledge and experience of working with backend systems; designing server-side architecture, including production maintenance experience are must-haves.
• At least 1-8 years of experience in any programming languages like Java, Ruby, PHP, Python, and Node.js(Node.js preferred).
• Understanding of micro-services-oriented architecture.
• Experience with Databases design (SQL, NoSQL) and analytics
• Experience in driving and delivering complex features/software modules from technical design to launch.
• Expertise with unit testing & Test Driven Development (TDD)
• Have empathy for the users you build for

Good to have

• Experience in the fintech industry
• Experience leading design and implementation of robust and secure web services