District Sales Manager

Job Title: ServiceNow Developer

Location: Remote

Experience Required: 6+ Years

Type: Contract (Extendable)

We are looking for an experienced ServiceNow Developer with strong knowledge of ITOM and ITSM modules. The candidate will be responsible for developing, configuring, and customizing ServiceNow solutions as per business needs.

Responsibilities:

• Develop and customize ServiceNow applications.
• Work on ITSM modules – Incident, Problem, Change, Request, Knowledge.
• Implement ITOM modules – Discovery, CMDB, Event Management, Service Mapping.
• Integrate ServiceNow with other tools and systems.
• Troubleshoot and maintain existing ServiceNow implementations.

Requirements:

• Strong experience in ServiceNow development.
• Hands-on experience in ITSM and ITOM modules.
• Strong in JavaScript, Glide scripting, and ServiceNow workflows.
• Experience with REST/SOAP API integrations.
• ServiceNow certification preferred.

12 minutes ago • Visible to anyone on or off LinkedIn

Position - Salesforce Developer

Type - Hybrid

Experience - 6+ years

Location – Bangalore only

Work timings - General IST shift

We are looking for a skilled Salesforce Developer with 6 years of hands-on experience in Salesforce platform development. The ideal candidate will be responsible for managing, configuring, customizing, and enhancing our Salesforce environment to meet business needs. You will collaborate with various stakeholders to design, implement, and maintain Salesforce solutions that drive efficiency and effectiveness in sales, marketing, and customer service operations.

Key Responsibilities:

• Salesforce Administration:

o Manage user setup, roles, profiles, security settings, and permissions.

o Configure and maintain custom objects, record types, fields, page layouts, workflows, process builders, and validation rules.

o Perform regular data management tasks including data import, export, deduplication, and cleaning.

o Ensure platform stability and performance with regular system maintenance.

• Salesforce Development:

o Design and implement custom solutions using Apex, Visualforce, Lightning Components (LWC and AURA), and SOQL.

o Develop and integrate APIs to connect Salesforce with other systems.

o Automate processes with Flow Builder, Process Builder, and custom code.

o Identify opportunities for automation, efficiency, and improved data quality.

o Implement third-party apps from AppExchange as required.

o Stay up-to-date with Salesforce releases and ensure smooth implementation of new features.

Desired skills

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Experience with Agile methodologies and tools like Jira.

• Knowledge of Sales Cloud, Service Cloud, or Marketing Cloud is a plus.

• Familiarity with Salesforce AppExchange solutions.

• Proficiency in Salesforce Lightning experience.

• Strong knowledge of Salesforce features like Reports, Dashboards, Process Builder, Flows, Workflow Rules, and custom objects.

• Proficiency in Apex, SOQL, Visualforce, and Lightning Web Components.

• Understanding of integration technologies (REST/SOAP APIs).

• Experience with data migration and management tools (e.g., Data Loader, Workbench).

Qualifications:

• Masters/Bachelor's degree in Computer Science, Information Technology, or a relevant field.

• Salesforce certifications such as Salesforce Administrator, Salesforce Platform Developer I and II

Product Analyst (Process Excellence Team, Episource)

Key Responsibilities and Deliverables 

• Ensure timely release of features and bugs. 
• Talk to development team and ensure all roadblocks are cleared.
• Participate in user acceptance testing and undertaking the functionality testing of new system 
• Do due-diligence (or innovative workshops) with teams to identify areas of Salesforce improvement 
• Interpret business needs and translating them into the application and operational requirement with the help of strong analytical and product management skills 
• Prepare requirements and act as a liaison between development team and ops  
• Create stories in JIRA and ensure they are discussed with dev team for proper sign offs. 
• Prepare monthly, quarterly and six months plan for product roadmap
• Create product roadmaps after discussing with business heads. 
• Ideate and define epics for the product and then define product functions. 
• Each feature or new product development should result in cost per chart optimization or in helping new business line       
• Work on other product lines associated with Salesforce
• Based on business need, work on other product line like retrieval, coding and HRA business on Salesforce
• Training about products and its usage to the customer
• Give proper training to end users on the product usage and its functionality
• Prepare product training manuals during roll out.  

Skills & Attributes required

• Technical Skills

• • Statistical Analysis Tools and techniques 
  • Process Definition, Process Designing, Process Modelling and Simulation, Process and Program Management and BPR 
  • Mid/Large Scale transformations and System Implementations Project 
  • Stakeholder Requirement Analysis
  • Should have good understanding of the latest technology like Machine learning, Natural language processing, & AWS.

• Strong Analytical Skills 
  • Data Exploration and Analysis
  • Has the ability of start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusions relevant to the business problems 

• Communication Skills 
  • Has the ability to communicate effectively to all the stakeholders
  • Demonstrated ability to communicate complex technical problems in simple plain stories
  • Ability to present information professionally and concisely with supporting data
• Creative Problem Solving and Decision Making
  • Needs to be a self-initiator and should be able to work independently on solving complex business problems
  • Needs to understand customer pain points and should have the ability to innovate processes
  • Inspecting process meticulously, identify value-adds thereby re-aligning processes for operational and financial efficiency 

• 6+ years of experience as a Scrum Master
• Must have experience leading a team of around 15-20 team members in an Agile environment.
• Experience working in multi-geo or offshore environment
• JIRA experience
• Excellent verbal, written and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem solving skills from problem assessment to solution selection
• Ability to identify alternatives and make contingency plans
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
• Proven ability to thrive in a fast paced, dynamic environment
• Ability to handle multiple projects and assignments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• CSM (Certified) or PMP (Certified) Good to have

• Handle end to end recruitment activities - starting from job posting, talent sourcing, prescreening, assessment, interview, offer management and onboarding process for the assigned hiring requisition alongside ensuring best in class candidate and Hiring Leader experience.
• Working with members of the senior leadership team, management and candidates to identify and attract talent.
• Handle stakeholder relationships and drive the recruitment processes, which includes talent branding, sourcing strategies and overall recruitment related responsibilities.
• Manage relationships with external resources such as recruiting agencies as needed.
• Regular communication with hiring managers to discuss candidates and drive the recruitment process
• Understand business, hiring leaders’ needs and delivering value by crafting right solutions.
• Execute sourcing strategy and talent pipelining for hiring across all levels to source top talent through social media, job boards, Internet sourcing, and Employee Referral Program & Internal job posts.

• Implement responsible web design principles to ensure that our company website renders well across multiple devices
• Design a framework for creating user apps that grows with the needs of the company
• Monitor website performance, watch for traffic drops related to site usability problems and rectify the issues
• Review app and feature coding and plan future website upgrades with the development team
• Assist in the development of applications and features that will be put on the website and in internal functions as well.
• Ensuring user experience determines design choices.
• Developing features to enhance the user experience.
• Striking a balance between functional and aesthetic design.
• Ensuring web design is optimized for smartphones.
• Building reusable code for future use.
• Optimizing web pages for maximum speed and scalability.
• Utilizing a variety of markup languages to write web pages.
• Maintaining brand consistency throughout the design

 Job Description:                                           

• Test current products and identify deficiencies.
• Suggest solutions to identified product problems.
• Investigate product quality in order to make improvements to achieve better customer satisfaction.
• Plan, create, and manage the overall Quality Planning strategy.
• Collaborate with the Product Development team to ensure consistent project execution.
• Identify quality assurance process bottleneck and suggest actions for improvement.
• Oversee continuous improvement projects.
• Collect quality data.
• Identify key KPIs for product quality.
• Track quality assurance metrics, like defect densities and open defect counts.
• Prepare and present reports and metrics to Senior Management.

• A minimum of 2 years of experience as a Quality Assurance Engineer.
• An experience with a variety of different testing techniques such as UI Testing, Automated testing, Test Driven Development Strategies, etc
• An experience in testing tools such as Selenium, JMeter
• An experience with coding using Python, Java, Node.js.
• An experience with software QA tools and processes.
• Knowledge of MySQL
• A sense of ownership and pride in your performance and its impact on the company’s success.
• Critical thinker and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skill

• A team of aces, from top-tier schools and startups, to work with
• A fast-paced, data-driven, and fun work environment
• A huge appetite for new, disruptive, creative, and implementable ideas
• An open work culture

• Competitive salary
• Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
• Opportunity to grow really fast.
• Opportunity to hire a team & mentor them in the future.
• ESOPs

1. Shortlist
2. Intro call of 15min
3. 1-2 Tech rounds
4. HR round
5. Offer rollout