Web Content Writer

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

Role Overview:

We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.

Responsibilities:

Team Leadership & Development

• Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
• Conduct performance reviews, provide actionable feedback, and identify training needs.
• Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
• Foster a culture of accountability, ownership, and continuous improvement.

Customer Experience & Escalation Management

• Handle escalated customer issues, ensuring quick and accurate resolutions.
• Monitor support quality across channels and implement measures to improve CSAT and NPS.
• Proactively identify trends and systemic issues; drive cross-functional resolutions.

Zoho CRM & Operational Management

• Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
• Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
• Track KPIs such as FCR, AHT, SLA adherence, and CSAT.

Technical Troubleshooting & Escalation

• Serve as the primary point for complex issues related to:
• Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
• WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
• Collaborate with the Engineering team for bug diagnosis and resolution.

Process Improvement & Knowledge Management

• Analyze recurring issues, advocate for product fixes, and build preventive workflows.
• Maintain comprehensive internal and external knowledge bases and documentation.
• Standardize troubleshooting processes and ensure team-wide knowledge transfer.

Cross-Functional Collaboration

• Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
• Represent the voice of the customer in product discussions and roadmap planning.

Required Skills & Qualifications:

• 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
• 1–2+ years in a leadership or supervisory role.
• Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
• Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
• Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
• Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
• Ability to read and interpret API documentation and troubleshoot integration issues.
• Strong leadership and mentoring capabilities.
• Excellent verbal and written communication skills.
• High emotional intelligence and composure under pressure.
• Analytical mindset with a proactive approach to solving root causes, not just symptoms.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Perks & Benefits:

• Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
• A collaborative and supportive work environment that values your contributions.
• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• The chance to make a real impact on our customers and the success of our business

Key Responsibilities:

• Develop, maintain, and optimize data pipelines using DBT and SQL.
• Collaborate with data analysts and business teams to build scalable data models.
• Implement data transformations, testing, and documentation within the DBT framework.
• Work with Snowflake for data warehousing tasks, including data ingestion, query optimization, and performance tuning.
• Use Python (preferred) for automation, scripting, and additional data processing as needed.

Required Skills:

• 4–6 years of experience in data engineering or related roles.
• Strong hands-on expertise with DBT and advanced SQL.
• Experience working with modern data warehouses, preferably Snowflake.
• Knowledge of Python for data manipulation and workflow automation (preferred but not mandatory).
• Good understanding of data modeling concepts, ETL/ELT processes, and best practices.

🔧 Design Engineer (Work From Home)

💰 CTC: ₹22,000/month

📍 Location: Remote (WFH)

🕒 Job Type: Full-Time

Preferred Skills & Qualifications:

• Certification in AutoCAD and/or Tekla Structures.
• Strong understanding of structural design concepts.
• Prior experience in modeling PEB Buildings, Hi-Rise Buildings, Cranes, or Transfer Trolleys is a plus.
• Ability to work independently with minimal supervision.
• Good communication skills and a team-oriented attitude.

📩 Ready to apply?

Send your updated CV and portfolio to 82008 31681

The Company:

We are a growing EV infrastructure startup with offices in IIT-Madras Research Park and Noida.

Sonik Mobility is a brand of our company Azhar Engineering incubated at IIT-Madras Research Park, which is primarily focused on developing and deploying smartest, lOT enabled and the most user-friendly EV charging stations and semi-autonomous battery swap stations in India ranging from 3.3 kW to 22 kw.

We are a company founded by two graduates and friends namely Mohammad Safa Azhar and Preak Gupta from The Pennsylvania State University, USA and are the only company providing the dual solution of charging and semi-autonomous battery swapping stations under one roof.

Our ideal candidate for this position must have a penchant to learn new things and above all must have a passion to change the status quo of EV charging infrastructure in India.

We believe that charging your EV should be as easy as refueling your ice vehicle if not easier.

The Position: We're looking for a Software Engineer/ Full Stack Developer to work on our application and integration with third party APIs.

Objectives:

We are looking for a Software Engineer/Back-end Developer to work on our cloud-hosted application & integrate with 3rd party APIs. This will include the following:

• Maintain and keep up-to-date our cloud-hosted application
• Collaborate with the rest of the team to ensure applications align with organizational goals.
• Oversee the performance of the application to ensure they're always running properly.

• Improve our overall application process and continuously find ways to advance our company vision.

Responsibilities: As a software engineer/ Back-end developer, these will be some of your responsibilities

• Work closely with our hardware integration team to integrate the application with our hardware.
• Ensure the application is hosted and fully functional on cloud (AWS).
• Work closely with NPCI for integration into our system via APIs.
• Carry out regular security and performance checks
• Assesses feasibility of design and project parameters within time and cost constraints.

Requirements:

• B-Tech/M-Tech in Computer Science/Electronics/Engineering
• Proven experience of 2-3 vears (professional or otherwise)
• Strong knowledge of programming languages such PHP, Python, C, or C++.
• Knowledge of API integrations with 3rd party applications/hardware
• Knowledge of software and hardware integration
• Experience with hosting applications on cloud (AWS or Azure)
• Working knowledge of software development tools and technologies
• Desired skills:
• Experience with Battery Management systems
• Experience with CAN
• Knowledge of OCPP protocol
• AWS experience preferred
• Strong communication and teamwork skills
• Contribute individually to product solution development.

About Us

Welthungerhilfe is an international aid agency headquartered in Germany with its vision for “Zero Hunger by 2030”, the second sustainable development goal set by the UN. It has thousands of programs fighting hunger in more than 30 countries. Welthungerhilfe (https://www.welthungerhilfe.org/">https://www.welthungerhilfe.org)  (https://www.childgrowthmonitor.org/">https://www.childgrowthmonitor.org).

Child Growth Monitor (CGM) is Welthungerhilfe’s digital innovation project leveraging AI to fight child malnutrition. Around 200 million children around the world are suffering from malnutrition. Malnutrition contributes to one-third of the deaths of children under the age of five. In the fight against malnutrition, detection is the first important step, but this is not an easy task: Measuring children with traditional methods is still a complex, slow, and expensive task, frequently resulting in poor data and wrong assessments of the child’s health. Early detection of malnutrition becomes the key to initiating treatment, minimizing the risk of complications, and saving lives by reducing the chances of death to a great extent.

Our solution to measure children replaces hardware (bulky measuring boards and physical scales) with off-the-shelf cell phones and AI. CGM uses augmented reality-enabled smartphones to record 3D scans of children. Artificial Intelligence is used to predict their height, weight, and middle upper-arm circumference needed to know the nutritional status of the children.

This role concerns a full-time assignment (Consultant role) working for Welthungerhilfe’s CGM project. This will convert to Full-time employment (payroll) in 1^st quarter of 2023 latest. We are in the process of setting up CGM as a registered social business in India and Germany.

What you would do to help us save millions of children's lives

You, as an Engineering Manager responsible for end-to-end software development and delivery including ownership of the components/features owned by the individual’s teams and required to be an individual contributor too. Responsible for managing and coordinating resources and processes in order to achieve quality & timely milestones of product development, this will result in transforming the lives of children, their families, community at large globally.

Your Responsibilities

• Be a highly technical, hands-on manager for a team of 8 -15 product development teams including QA to execute agile development sprints.
• Interfacing with the frontend/backend/ML/AI/DevOps team to develop end-to-end APIs, systems, and architectures.
• Building, communicating and executing robust development, documentation, and product engineering processes
• Define Strategy and Architecture for the new and existing suites of algorithms and their underlying systems.
• Work closely with data scientists, Data Engineers, Product managers, and analysts to develop analytics and ML-driven services that serve ML predictions, and generate data, Insights, and recommendations based on large amounts of data.
• Establish scalable, efficient, automated processes for data analyses, model development, validation, and implementation
• Contribute to and promote good software engineering practices across the team
• Coach, lead, and manage a dynamic team of Software and AI/ML Engineers to meet organizational objectives and grow their professional skills and capabilities.
• Communicate clearly and effectively to technical and non-technical audiences equally well
• Actively contribute to and reuse community best practices.

Technical Skills Required:

• Must be a hands-on engineering leader as this role involves rearchitecting and reimplementing systems working alongside the engineers.
• Hands-on development experience using Python (Flask for backend), React, React Native, Nodejs, Vuejs, JavaScript, API Development, MySQL, PostgreSQL, and Native Azure cloud development. (You may not need to demonstrate expertise in each of them but have some experience to manage related engineering divisions)
• Ability to coordinate across different products, engineering tasks, and implementing the modules along with scalability, security, and extensibility in mind.
• Well-versed in Flask-Python stack with backend tools such as Kubernetes etc.
• Should possess strong programming skills to write algorithms and understanding of agile development, CI/CD, sprints, code reviews

Eligibility:

• 10+ years of software development experience using an Agile development process with 3+ years of management experience.
• 2-3 years of experience working with a Growth Stage Start-up is desirable.
• Prior experience with creating and maintaining solution architecture
• Minimum of a Bachelor's degree or equivalent in Computer Science, Information Technology, Engineering, or a related field
• Demonstrated track record in building and recruiting robust high performing teams

Personal Traits

• Smart, quick learner, proactive, comfortable working with unknowns and dynamically evolving requirements
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills (interpersonal)
• Proven ability to hire, mentor, coach, and lead a team to success

What You'll Get

• Working with a globally distributed team and partners such as UN agencies, Microsoft, Scientific Research Institutions across the world, etc.
• Flexible work culture & tons of learning curve
• Competitive salary package based on expertise and relevant experience.
• Chance to shape a disruptive AI-driven project to achieve the 'Zero Hunger by 2030' UN goal.

Hiring Process

• You apply
• [30 min] Preliminary discussion with HR
• [60 min] In-depth interview: Domain/Technical round screen with Head of Product / The product team
• [Optional] Scenarios-based recommendation/Culture fit phase- Where you work with us virtually for two days and suggest what's good and improvement areas. Also currently, we gauge our cultural fit with you. [Note- It’s not paid work]
• [60 min] In-depth interview: Final round screen with the Leadership team
• The next day, we evaluate your interview performance, recommendations, and cultural fit.
• Over the next 2-3 days We check references/background and inform you about the hiring decision (Yes or No with feedback)

Diversity at Child Growth Monitor:

We are dedicated to creating an inclusive environment for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or caregiver status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity & Inclusion makes us better.

***

Are you a highly experienced, ambitious Frontend Engineer looking for a challenging role where you can learn lots more?

We are looking for a motivated Front-end expert with skills in frontend technologies to come to join our fast-paced, fun, and rewarding agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

We are offering superb career growth opportunities, great compensation, and benefits.

About Us 

Auxesis Infotech is a fast-growing innovative digital agency based in New Delhi, India. For years, we have been serving in various business areas including mobile apps, web design and development. We serve clients from all around the globe, with a primary focus on the US and European Markets. We have a young, passionate, and tight-knit team of professionals who are specialized in the latest trends and technologies. 

Roles & Responsibilities

• Develop user-facing UI for large and complicated web applications (developed in PHP-based frameworks etc).
• Develop user-facing UI for large and complicated web applications.
• Integrate front-end applications with developers.
• Optimize UI code, CSS, and JavaScript for best performance.
• Maintain, fix bugs and improve code.
• Make HTML, CSS, and JavaScript work well across browser platforms.
• Developing clean, optimized and fully responsive UI.
• If have knowledge in technologies like angular.js, react.js, vue. js , can work on project scopes.
  
  

Required Skills

1. Excellent HTML5 and CSS3 knowledge in Web/mobile projects and responsive UI.

1. Must have the ability to convert PSD to web standards HTML5/XHTML.
2. Strong understanding of server-side CSS pre-processing platforms, such as LESS and SASS
3. Excellent in JavaScript.

1. Expertise in at least one JavaScript framework/library (like React, Angular, Vue, etc) will be preferred.

1. Excellent jQuery knowledge (Must have knowledge of Ajax, DOM Implementation, Event binding).

1. Ability to create advanced interactions using jQuery.

1. Should be able to handle UI issues related to cross-browser Compatibility (i.e. 10+), cross-platform issues.

1. Should be able to write W3C compliant code.

Benefits

• Flexible working hours 
• 5 days working
• Work from home / Hybrid
• Medical Insurance
• Good hike on current CTC
• Leave compensations

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.