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Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
Attitude |
Skills |
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Major Areas of Responsibilities
1. Strong fluency with Excel formulas and functions.
2. Strong analytical and data gathering skills.
3. Analyze financial data and create financial models for decision support.
4. Revenue analysis, strategizing for the growth of business.
5. Analyze past results, perform variance analysis, identify trends, and make recommendations for improvements.
6. Work closely with the accounting team to ensure accurate financial reporting.
7. Evaluate financial performance by comparing and analyzing actual results with plans and forecasts.
8. Guide the cost analysis process by establishing and enforcing policies and procedures.
Qualification
1. BE and Btech
2. MBAs are preferred
Skills
- Knowledge of Microsoft Excel, Word and Power Point.
- Great Analytical Skills
Strong quantitative and analytical competenc
Carsome’s Data Department is on the lookout for a Data Scientist/Senior Data Scientist who has a strong passion in building data powered products.
Data Science function under the Data Department has a responsibility for standardisation of methods, mentoring team of data science resources/interns, including code libraries and documentation, quality assurance of outputs, modeling techniques and statistics, leveraging a variety of technologies, open-source languages, and cloud computing platform.
You will get to lead & implement projects such as price optimization/prediction, enabling iconic personalization experiences for our customer, inventory optimization etc.
Job Descriptions
- Identifying and integrating datasets that can be leveraged through our product and work closely with data engineering team to develop data products.
- Execute analytical experiments methodically to help solve various problems and make a true impact across functions such as operations, finance, logistics, marketing.
- Identify, prioritize, and design testing opportunities that will inform algorithm enhancements.
- Devise and utilize algorithms and models to mine big data stores, perform data and error analysis to improve models and clean and validate data for uniformity and accuracy.
- Unlock insights by analyzing large amounts of complex website traffic and transactional data.
- Implement analytical models into production by collaborating with data analytics engineers.
Technical Requirements
- Expertise in model design, training, evaluation, and implementation ML Algorithm expertise K-nearest neighbors, Random Forests, Naive Bayes, Regression Models. PyTorch, TensorFlow, Keras, deep learning expertise, tSNE, gradient boosting expertise, regression implementation expertise, Python, Pyspark, SQL, R, AWS Sagemaker /personalize etc.
- Machine Learning / Data Science Certification
Experience & Education
- Bachelor’s in Engineering / Master’s in Data Science / Postgraduate Certificate in Data Science.
Develops digital marketing strategies by studying economic indicators,
tracking changes in supply and demand, identifying customers and their
current and future needs, and monitoring competition.
Plans and executes all web, SEO/SEM, database marketing, email, social
media, and display advertising campaigns.
Designs, builds, and maintains our social media presence.
Contributes to marketing effectiveness by identifying short-term and long-
range issues that must be addressed.
We are looking "SAP Project Manager" for Reputed Client @ Permanent Role.
Experience: 10+ Yrs
• Min 2-3 years of experience in PMO
• Good in communication skills and reporting skills
• Knowledge on SAP and high level Process
• Knowledge on finance process
• Knowledge on Project execution Process
• Should be willing to travel and should be committed
Who We Are Looking For
A candidate that is willing to do client servicing and a support mechanism for Business Development along with overall assistance on event projects.
Responsibilities:
- Shall be responsible for the coordination of campaigns where one would get to learn the entire process of pitching business to the clients and execution of the campaigns.
- Identify new business opportunities and potential clients through market research, networking, and other methods.
- Setting up meetings with the new clients.
- Preparing MOMs and brief documents.
- Brainstorming and preparation of presentations
- Will have to assist in preparing and delivering presentations, and proposals, negotiate and close deals to potential clients and partners.
- Should keep abreast of industry trends and best practices.
Skills:
- Strong analytical and problem-solving skills, with the ability to think strategically.
- Excellent communication and interpersonal skills
Company URL: http://www.tribeww.in
- Continually assessing the needs of sellers, market trends, competitive opportunities and threats in defining and evolving the product strategy for upcoming sellers.
- Defining both long term strategy and short term plans to achieve the product vision and deliver business results.
- Conceptualizing and building a rapidly scalable payment and lending platform.
- Understanding and planning based on the market and competitive landscape benchmarks.
- Conceptualizing products by utilizing India Stack – Aadhaar, DigiLocker, UPI etc.
- Having a strong understanding of customer segment and profile. Identifying and filling product gaps and generating ideas that grow market share, improve customer experience and drive growth.
- Driving product innovation to improve self-service capabilities for sellers to achieve and grow online sales.
- Driving innovations to all elements of the seller experience to improve their business results post-implementation.
- Build the product strategy to achieve business objectives.
- Creating a roadmap for the entire product lifecycle management, from ideation to launch and beyond.
- Being responsible for creating the business requirement documents to ensure appropriate coordination between product and engineering teams.
- Collaborating with the engineering team for the implementation of the product requirements.
- Building the appropriate UI/ UX for each product and their subsequent enhancement along with the Marketing, Inside Sales and Customer Experience teams.
- Working closely with the data science team to ensure appropriate data-related interventions and to ensure a better customer experience.
- Building the GTM plan for each product being rolled out to the users with the Marketing, Inside Sales and Customer Experience teams.
- Being responsible for overall P&L of the products being rolled out for both Store and EPS.
- Understanding the market and build business cases for new product opportunities.
- Working closely with the cross-functional team to execute the business goals and end-user needs.
What you need to have:
- Business Acumen:
- Exposure to managing product lifecycle right from ideation to launch.
- Understanding of how to track the market, competition, emerging trends etc.
- In-depth understanding of technology and tools like CRM etc.
- User-centric, UI/ UX led approach.
- Analytical - Hands-on expertise in statistics, SQL and modelling in Excel.
- Team Management:
- Experience in building and scaling the product team.
- Experience in leading a team of Business Analysts and/or Product Managers.
- Ability to align teams to ensure collaboration and growth.
- Ability to inspire the team about the product stack the company is building.
- Start-up mindset:
- Encourages engagement, feedback sharing, transparency and inspires developers to produce their best work.
- Comfort with being the hustler to get things done.
- Ability to work in a fast-paced, anti-bureaucratic, albeit highly chaotic environment.
- Qualification:
- MBA/PGDM from Tier 1 B – School
- Experience of working in hyper-growth start-up
- Between 10-15 years of experience in Product development/ management role, out of which at least 2 years as a Product Head.
- Market place and /or Payments expert with strong domain knowledge.
- Prior background in building tech products at scale.
- Proven ability to drive business metrics using technology and product.
- Passion for creating seamless and engaging user experiences.
- Curious about metrics, execution processes, macro trends.
TECHNICAL Project Manager
GormalOne LLP. Mumbai IN
GormalOne is on a mission to make dairy farming highly profitable, especially for the smallest farmers living in the most neglected geographies. We are a dairy-focused technology solution provider with a vision to resolve the pain points of everyone in the dairy ecosystem. We are building a comprehensive platform for cattle management where farmers to AITs (Artificial Insemination technicians), para vets, veterinarians, consultants, and corporates can collaborate and benefit each other using data. Nitara offers an easy-to-use artificial intelligence-enabled herd management system for farmers/veterinary/paraprofessionals/AITs.
We are looking for a Project manager who will be instrumental in the planning and management of both IT and IT-related projects. As a Technical Project Manager, you are required to have a high level of technical expertise as well as organization, leadership, and communication skills.
Responsibilities
- Responsible for project planning and delivery. Ensure scope for all the projects are delivered to meet the business need as per the agreed schedule, scope, quality, and cost. Lead project planning effort in the creation of project plans, tasks, and schedules
- Conduct high level scoping, impact and risk assessment, schedule, and resource requirements for the successful delivery of the projects to the agreed scope.
- Organize and facilitate regular project scrum to track project tasks and dependency.
- Identify, assess, track and mitigate issues and risks at multiple levels
- Work closely with various teams internally & the user side to ensure delivery of solutions and deployment as per requirement.
- Drive effective teamwork, communication, collaboration, overcome obstacles, resolve conflicts, and commitment across multiple disparate groups with competing priorities.
- Responsible for the overall health of the projects by monitoring schedule, budget, milestones, and benefits attainment, project risk control, and project governance.
- Ensure that realistic project plans are prepared and maintained & all activities are tracked against the plan, providing regular and accurate reports to Management.
- Responsible for change control, gaining agreement for CRs to the projects from the product owner and other relevant stakeholders.
- Provide weekly / regular project updates to the Program Management Office.
- Work towards continual improvement by implementing corrective action plans based on performance analysis, lessons learned, project archives, etc.
- Hiring, training, and developing new employees to meet organizational needs
- Reviewing employee performance evaluations and providing feedback on areas for improvement.
Certifications Required
- Project Management Professional (PMP) or Prince 2 foundation/practitioner.
- Certified Scrum Master (CSM)
Skills and Capabilities
Essentials
- Min 3-5 years of technical project management experience with overall 5-10 years of IT services experience.
- Excellent project management skills to develop a business case and deliver solutions to the user with oversight of technical solution implementation.
- Proven experience in managing projects using agile methodologies such as agile scrum. Good knowledge of tools like Jira, Azure DevOps, MS Projects, Confluence, etc.
- Experience in managing projects in a variety of technologies (e.g. Java, .Net, etc.)
- A high degree of technical competency in software development practices, project management, and the ability to bridge the gap between technology and business needs.
- Strong analytical and quantitative skills in order to gather insights from data to identify underlying issues
- Ability to thrive in a fast-paced, Scrum/Agile development environment with the ability to multi-task and respond flexibly to change
- Deal well with ambiguity and changing deadlines while keeping the focus on delivering results.
- Strong and effective project leader who can prioritize well and communicate effectively.
- Comfortable in getting hands dirty in day-to-day tasks to get things done
- Experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail.
- Experience in handling different phases of the project's life cycle from requirement gathering until steady-state handover.
- Proficient in written and spoken English in a business setting.
Soft Skills required:
- Strong analytical skills
- Strong written documentation skills
- Strong presentation skills
- Good communication skills and able to communicate at all levels
- Ability to work well in a diverse environment and proven ability to influence others to achieve positive outcomes
Kindly note: Salary shall be commensurate with qualifications and experience
Visit us at - https://gormalone.com/">https://gormalone.com/ & https://www.nitara.co.in/">https://www.nitara.co.in/
Job Description
Project Manager| Bangalore
Being a Project Manager is like being an artist, you have many different colored processes combining into a brilliant work of art. Tell us, can you help us build a masterpiece?
Look no further, this role is perfect for you!
Job Title: Project Manager
What are we looking for?
A Project Manager is someone who has innate vision and caliber to give proper directions , to empower and motivate people to attain success, and to unite others towards a common purpose. Project managers are responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget while making sure the work gets done efficiently and satisfactorily. For the role, we are looking for candidates who can plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way.
- Natural creativity:
The best project managers are creative visionaries, people who are capable of stepping back, seeing the big picture, and coming up with new ways of approaching challenges, and making positive changes to how the company is managed and marketed.
-
Not a CAVEr:
You are a person that people like to be around. You are not a CAVE (Constantly Against Virtually Everything) personality.
-
Say no to HiPPO:
At Searce, we want people who value everyone’s opinions & perspectives. We don’t want them to get overpowered by HiPPO (Highest Paid Person’s Opinion)
Major Roles & Responsibilities
- Establish and implement training processes and strategies for all technical personnel.
- Analyze, plan and develop requirements and standards in reference to scheduled projects.
- Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones.
- Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects.
- Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives.
- Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company.
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
- Update and maintain all production technologies ensuring proper maintenance and installation.
- Needs to forecast the numbers of deliverables possible in an iteration, which is based on evidence and reliable source.
- Should be a good coach in Agile practices. Should be able to coach individuals and interactions over processes and tools
Education & Experience
Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least a Bachelor’s degree in Engineering (Computer Science).
- Or else, you should be programming from 12. For us, the latter is better as it shows you have a programming mindset. We will find you faster if you specify the latter in some manner. :)
- 8-10 years of relevant experience, preferably in a similar industry.
- Professional Project Management Certification from accredited institutions is preferred.
- Experience working in a high-level collaborative environment and promoting a teamwork mentality and managerial experience applying analytical thinking and problem-solving skills.
- Excellent time management and organizational skills and experience establishing guidelines in these areas for others.
- Strong sense of personal accountability regarding decision-making and supervising department teams.
Are you the one? Quick Fit test:
- Love for the cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friends ended up doing the comical ‘Sheldon’ version of the same thing
- Passion for sales: When was the last time you went to a remote gas station while on vacation and ended up helping the gas station owner saasify his 7 gas stations across other geographies?
- Compassion for customers: Your listening skills are impeccable, but so are your speaking skills. And when you speak, you take command of the entire room!
- Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on the cloud?’
About Searce
What is ‘searce’
Searce means ‘a fine sieve’ & indicates ‘to refine, to analyze, to improve’. It signifies our way of working: To improve to the finest degree of excellence, ‘solving for better’ every time. Searcians are passionate improvers & solvers who love to question the status quo.
The primary purpose of all of us, at Searce, is driving intelligent, impactful & futuristic business outcomes using new-age technology. This purpose is driven passionately by HAPPIER people who aim to become better, every day.
What we do
Searce is a modern tech consulting firm that empowers clients to futurify their businesses, leveraging Cloud, AI & Analytics.
- We are a category-defining niche’ cloud-native technology consulting company, specializing in modernizing (improve, automate & transform) the full-scope of infra, app, process & work
- We partner with clients in their ‘beyond x’ journey to drive intelligent, impactful & futuristic business outcomes
- We are the most preferred tech partner of choice when it comes to ‘solving for better for the new-age tech startups & digital enterprises, leading disruption in their industries
- Our Service Offerings: We offer Advanced Cloud, Data & App Modernization, Cloud Consulting, Management & Improvement (DevOps, SysOps & Cloud Managed Services), Applied AI & Analytics services
- As one of the top 5 niche’ full-scope global partners for Google Cloud & a preferred partner for AWS, we are the most preferred ‘engineering-led tech company of choice when it comes to solving complex business problems
Who we are
We are passionate improvers, solvers & futurists. Driven by our engineering excellence mindset, we care most about delivering intelligent, impactful & futuristic business outcomes. Searcians are motivated by continuous improvement & solving for better in everything we do.
At the core, a Searcian is self-driven to become better, every day. In the passionate pursuit of the finest degree of excellence, we drive exceptional outcomes in everything we do.
We believe that trust is the most important value. We also believe that we need to ‘earn the trust’, every time one engages with us. And earning trust for us is far more important than anything else. We aim to be the *most trusted* tech consulting partner for our clients.
We are HAPPIER at heart. Humble, Adaptable, Positive, Passionate, Innovative, Excellence focused, & Responsible. We live the https://docs.google.com/presentation/d/1kUnamaKXu-Qf8FpvKOHWVayEb6ehbxzUW6cJ3F3fB9U/">HAPPIER Culture Code.
Being HAPPIER.
How we work
- Customers. Partners. Our aim is to build relationships with customers for life. And meaningfully improve the life of every customer.
- We do what we say. We say what we do. We are uncomfortably honest and transparent. Being genuine wins trust & makes people happier.
- Mistakes are encouraged. We make mistakes. Tons of those. Everyday. And we don’t mind apologizing to our juniors, peers, or superiors. We are no ego-doers.
- Underpromise. Overdeliver. We work with a deep desire to go above and beyond in everything we do. Every time.
So, If you are passionate about tech, the future & what you read above (we really are!), apply here to experience the ‘Art of Possible’