Executive -Contracting Management

at Travstore Travel Management

Posted by Sudhir Upadhyay

- Plobal Apps is a leading mobile commerce platform for the world's best e-commerce stores - www.plobalapps.com. Our vision is to help businesses increase sales, revenues and customer loyalty using fully native mobile apps and other m-commerce solutions. - Currently integrated with Shopify, we are now looking at rapidly scaling our teams across various platforms which include, Big Commerce, Magento, and Salesforce Demand Cloud etc.As we are scaling at a rapid pace, you will be responsible for ensuring that our customers are extremely successful using our product. Ensure a seamless journey from Adoption to Engagement to Revenues to Retentions and Referrals for each customer.PROFILE OVERVIEW - The Customer Success Manager engages and retains Plobal Apps customers by helping them make their mobile app strategy incredibly successful. As a Customer Success Manager, you will serve as the principal point of contact for multiple customer accounts globally to drive adoption, retention, renewals, customer satisfaction, engagement and growth. - This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. You provide data-driven decisions, support and business intelligence that is timely, accurate, and actionable. - You will work closely with the sales and product teams to ensure that new accounts are on-boarded effectively and existing accounts have the resources, training/consultation and support to achieve their desired results. The ideal candidate should possess a strong customer success background with 5+ years of experience in SaaS Products. As a Customer Success Manager, your role will have a significant impact on the growth of Plobal Apps as an organization.Job Title - Customer Success Manager Experience: 4 - 7 years Location - Baner, PuneResponsibilities: - Create a complete customer success process and team to drive retention, renewals, adoption, training, on-boarding, customer satisfaction, engagement and growth - Increase customer satisfaction by understanding business needs, on-boarding and training and to facilitate additional help and resources, as applicable through the customer journey. - Serve as the primary post-sales point of contact with customers. Create strong relationships and work with customers to establish and achieve critical goals, or other key performance indicators along with providing regular feedback at every step of the customer journey.- Track and monitor customer activity and usage patterns to identify churn risk and work proactively to eliminate churn risk - Act as an escalation point for customers to drive problem resolutions in a timely and proactive manner - Maintain a deep understanding of our product and industry knowledge to be able to tell customers about the most relevant features/functionality for their specific business needs - Serve as the voice of the customer and provide internal feedback on product improvements, feature requests and bugs. - Document all communication with users and accounts accurately and in a timely manner via various tools. Ensure that issues are escalated appropriately to internal departments and management. - Regularly update all training materials, resources, FAQ's etc. - Upsell and Upgrade Customers, as applicableRequired Experience and Skills: - Minimum 2 years of Customer Success, Account Management, Customer Service & Training - Past experience of setting up customer success divisions - Strong written and verbal communication skills with a good technical aptitude.- Proficiency in ecommerce and mobile products is a plus- Prior Experience of working with a SaaS company is mandatory - Good understanding of web applications, mobile applications and marketing tools would be preferred - MBA Graduates would be preferred

1. Manage & maintain multiple ad accounts 2. Ability to identify and build an effective keyword list 3. Approach each project/ task in a structured, concise and decisive manner 4. Good knowledge of bidding strategy timing applicability and testing 5. Generating bi-weekly client reports as per client needs 6. Proactive and efficient in handling daily tasks 7. Should have atleast 3 years experience in Adwords itself 8. Should hold atleast 2 certifications from Google Ads Academy 9. Bonus: Experience in handling multiple Social Media Ad campaigns 10. Experience in web analysis using Google Analytics

1. Degree in English/ Journalism/ PR will be preferred 2. Quality Content Creation from an SEO perspective 3. Experience in creating Guest Blogs/ Articles from audience perspective and consistent in style and tone of voice 4. Excellent knowledge of English Grammar 5. Experience in creating Content Marketing Strategy for clients 6. Adept in Market Research for handling projects across multiple industries 7. Excellent Keyword Research skills 8. Knowledge about Video Content and Video Marketing 9. Experience in creating Social Media Content 10. Good communication Skills

Finding new business opportunity, Taking leads from Existing Business clients

 Ability to compose clear and articulate email and chat communications to customers.  Utilize effective communication with customers and peers.  Ability to summarize/paraphrase information  Ability to explain concepts and present information clearly; identify the level of technical knowledge of the customer and adjust communications to solve customer need Ability and willingness to provide pre-sales, sales, or post-sales technical support  Knowledge of PCs and Relevant Microsoft products.  Ability to follow procedures and processes that are documented.

AR Caller Job Description • Initiate telephone calls to insurance companies requesting status of claims in queue. • Contact insurance companies for further explanation of denials and underpayments • Take appropriate action on claims to guarantee resolution. • Ensure accurate and timely follow-up where required. • Review denials with Billing Account Liaison to determine necessary steps for claim review. • Document actions taken in claims billing summary notes Skills Required: • Good voice and demonstrate professional demeanor via phone. • Must have 1 + yrs. of experience in US Healthcare stream in AR • Good organizational skills demonstrating the ability to execute timely follow-up. • Ability to multi-task. • Excellent analytical skills with understanding of health care claims processing. • Willingness to be a team player and show initiative where needed

Roles and Responsibility: - Will be the member of the implementation team which is the bridge between the product team and the account management team. - Manage client expectations and creative designing of the solutions for complex requirements. - End-to-End system configurations as per the project scope of work and the documentation of the configurations. - Will be responsible for timely delivery of project deliverables by being organized and delivering on commitments including updating project tracking systems. - Work closely with the product team to understand the enhancements/ new features in the product and use it in an innovative way in system configurations. - Should coordinate between tech team and the client for integrations defined in scope. Eligibility: - Bachelor's/Master's degree in Engineering or equivalent - Quick learner, flexible, adaptable, should be able to work in a fast-paced startup environment. - Should be able to understand the logic and algorithms, Strong Logical Reasoning and aptitude - Microsoft Office and a basic understanding of financial accounting. - Should be application minded to understand the client requirement and recommend relevant product-based solutions. - Good communication and writing skills.

Roles & responsibilities Convert the leads and generate revenue - both C2C and B2C Manage and drive new customer acquisition, customer relationship management, Operations & Reporting. New Customer Acquisition Conversion of leads received from various marketing channels. Consistently achieve revenue targets in line with team/organizational objectives. Customer Relationship Management To understand customer requirement in the geography assigned. Quality assessment. Service offering improvement and continuous quality assessment. Operations and Reporting Service delivery planning and execution Managing pre-sales to post-sales support activities for the assigned geographies

• Team player with Good Communication Skills • Design, development and deployment of Remedy 9.x with ARS IT Service Management 9.x (ITSM 9.x) out-of-box applications using filters, forms, workflow, active links and any other interface or internal process need. • Performs ITSM Architecture Support Reviews, validates and revises the System Architecture Document for Remedy 7.6.04, 8.x based on the ITSM requirements. • Provides engineering support for the BMC Remedy family of products to include Remedy AR Developer Studio, Service Desk(IM), Change Management(CM), Service Level Management(SLM), Knowledge Management, Service Request Management(SRM). • Performs software maintenance as required for the Development environment, the Functional Quality Testing FQT on System Integration Testing (SIT) environment, and the Production environment. • Makes configuration changes as necessary and make administrative changes to include but not limited to updates to foundations data, roles and permissions. • Responsibility includes design, development, testing, and deployment as required and stated in the current System Development Life Cycle SDLC process, standard and policy said by process owners. • Diagnose and remediate issues as required within the Remedy ITSM Change and Service Management. • Should have knowledge on preparing HLD, LLD, Use Case diagrams and Process documents. • Provide excellent troubleshooting skills to drive non-scan issues to identify root cause and provide creative suggestions to resolving the issues. • Ensure the performance of the system especially during the operations & data integration by optimizing the design and implementation. Experience : 3+ years

"""Wonder is an on-demand research network where bright minds like you come to explore intriguing and intellectually stimulating topics. With Wonder, you can earn while you learn. It's simple. Do research, get paid. The research you'll do serves as the bedrock for strategies and initiatives by our clients, who include top-tier consulting firms, VCs, and international marketing agencies. As a Wonder Analyst, you’ll choose where and when you want to work, learn about new topics, develop useful professional skills, and never have to bid for work. Best of all, you’ll get paid for each research request you complete! ($5-7 per hour based on flat-fee project work) Types of Research You'll Do: - What’s the expected ROI on Ethereum (cryptocurrency) mining, and what’s the best way to get started? - Please provide the psychographic profile of an author publishing their first book. - Why would AOL or Verizon be interested in a strategic investment in the startup Rollout.io? - What are 5 new trends in online food ordering? The Perks: - Sharpen your analytical skills and build your resume - Competitive pay on a flexible schedule - Perform research for top global companies like: Proctor & Gamble, Bloomberg Beta, PWC, Omnicom Group and WPP. - Join a network of like-minded people peers in an active global community of independent researchers APPLICATION To apply, please continue to our online application available here: https://goo.gl/Q62Au9