Executive -Contracting Management

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

What You’ll Do:

• Improve website rankings on Google and other search engines.
• Research keywords and optimize content.
• Build high-quality backlinks.
• Analyze website performance using tools like Google Analytics.

What We’re Looking For:

• Familiarity with tools like SEMrush or Ahrefs.
• Understanding of keywords, backlinks, and analytics.
• Passionate about digital marketing.

Why Join Us?

• Work on exciting projects.
• Grow your skills with a supportive team.

Key Responsibilities:

· Present our technology products and services to potential clients, clearly articulating the benefits and value proposition.

· Develop and maintain strong, long-lasting relationships with clients to ensure customer satisfaction and retention.

· Stay updated on industry trends, market conditions, and competitors to provide insights that help shape our product offerings and marketing strategies.

·  Work closely with our product and marketing teams to align customer needs with product development and marketing strategies.

· Prepare and maintain detailed sales reports, forecasts, and pipeline updates for management.

 Qualifications:

·  0-2 years of sales or business development experience

·  Bachelor’s degree in Business, Marketing, or a related field.

·  Excellent Communication Skills (both written and verbal)

·  Proactive, confident and Self-motivated.

·  Ability to Convincing and influencing.

·  Able to work independently as well as in team.

·  Ability to build and maintain client relationships.

·  Comfortable using technology tools and platforms for sales and reporting.

Role : Senior Customer Scientist 

Experience : 6-8 Years 

Location : Chennai (Hybrid) 
 
 

Who are we? 
 
 

A young, fast-growing AI and big data company, with an ambitious vision to simplify the world’s choices. Our clients are top-tier enterprises in the banking, e-commerce and travel spaces. They use our core AI-based choice engine http://maya.ai/">maya.ai, to deliver personal digital experiences centered around taste. The http://maya.ai/">maya.ai platform now touches over 125M customers globally. You’ll find Crayon Boxes in Chennai and Singapore. But you’ll find Crayons in every corner of the world. Especially where our client projects are – UAE, India, SE Asia and pretty soon the US. 
 
 

Life in the Crayon Box is a little chaotic, largely dynamic and keeps us on our toes! Crayons are a diverse and passionate bunch. Challenges excite us. Our mission drives us. And good food, caffeine (for the most part) and youthful energy fuel us. Over the last year alone, Crayon has seen a growth rate of 3x, and we believe this is just the start. 
 

 
We’re looking for young and young-at-heart professionals with a relentless drive to help Crayon double its growth. Leaders, doers, innovators, dreamers, implementers and eccentric visionaries, we have a place for you all. 
 

Can you say “Yes, I have!” to the below? 
 
 

1. Experience with exploratory analysis, statistical analysis, and model development 
    

1. Knowledge of advanced analytics techniques, including Predictive Modelling (Logistic regression), segmentation, forecasting, data mining, and optimizations 
    

1. Knowledge of software packages such as SAS, R, Rapidminer for analytical modelling and data management. 
    

1. Strong experience in SQL/ Python/R working efficiently at scale with large data sets 
    

1. Experience in using Business Intelligence tools such as PowerBI, Tableau, Metabase for business applications 
    

Can you say “Yes, I will!” to the below? 
 
 

1. Drive clarity and solve ambiguous, challenging business problems using data-driven approaches. Propose and own data analysis (including modelling, coding, analytics) to drive business insight and facilitate decisions. 
    

1. Develop creative solutions and build prototypes to business problems using algorithms based on machine learning, statistics, and optimisation, and work with engineering to deploy those algorithms and create impact in production. 
    

1. Perform time-series analyses, hypothesis testing, and causal analyses to statistically assess the relative impact and extract trends 
    

1. Coordinate individual teams to fulfil client requirements and manage deliverable 
    

1. Communicate and present complex concepts to business audiences 
    

1. Travel to client locations when necessary  

Crayon is an equal opportunity employer. Employment is based on a person's merit and qualifications and professional competences. Crayon does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related.  
 
 

More about Crayon: https://www.crayondata.com/">https://www.crayondata.com/  
 

More about http://maya.ai/">maya.ai: https://maya.ai/">https://maya.ai/  

Technical Skills & Competencies: Mandatory:

Web Development – HTML, CSS, JavaScript

Frameworks – ReactJS/AngularJS

Server-side development – Python/Django/Node.js

Database: SQL or NoSQL Databases (SQL Server/ MongoDB)

API Design concepts and Development of RESTful web services

Preferable:

• Familiarity with the Development of reusable frameworks, libraries to be used by multiple development teams
• Familiarity with cloud-native application architecture patterns
• Hands-on experience on project management tools like Jira
• Experience using DevOps Tools for CI/CD
• Conversant with agile methodologies

Roles & Responsibilities

• Work independently or in a small team setup
• Manage a team of highly skilled Frontend/Full Stack and Backend developers
• Creating, executing, and maintaining project plans including activity definition, sequence, dependencies, work effort, duration, and resource requirements
• Work with the technical team, communicating requirements and ensuring all product development meets the goals of the project and overall business and strategic goals
• Project management including release management, add-on compatibility reporting, updating documentations
• Assist in other ad-hoc or administrative tasks as part of daily/routine business activities
• Work with product technical architects to design new products or enhancements. Take part in system development including analysis, coding, and testing
• Performs design and code reviews with senior technical staff
• Act like the person everyone turns to resolve tough technical problems
• Work closely with other teams/vendors to connect front-end components with the other (often third-party) web and data services and support the back-end developers by integrating their work with the application
• Mentors team on proper standards/techniques to improve their accuracy and efficiency
• Performs the unit testing, system integration testing and assist with user acceptance testing
• Articulates business requirements in sufficient detail such that a technical solution can be designed and engineered
• Develops technical understanding of how the data flows from various source
• Provide ongoing support to applications used within the organization

Requirement

• 5+ years of experience in product development, with 2+ years of experience in a leadership role in current organization
• Reliable, self-motivated, and self-disciplined individual capable of planning and executing multiple projects simultaneously within a fast-paced environment
• Exceptional debugging skills and strong experience with performance tuning
• Excellent technical, analytical, and organizational skills
• Good range of hands-on technical experience
• Expert knowledge in Systems Development Life Cycle (SDLC)
• Expert understanding of Node.js and JavaScript
• Familiarity with code revisioning and repo maintenance on Git, code profiling and auditing

What is Ditto?

Ditto Insurance (joinditto.in) is a new-age insurance platform created by & for Millenials, where we simplify insurance and help people purchase the best plans in the market. Ditto is backed by Zerodha (India's largest stockbroker) and is brought to you by the same people that created Finshots, a 3-minute financial newsletter with over 500K subscribers.

With Ditto's free consultations, no-spam policy & honest advice guarantee, we are revolutionalizing the very concept of insurance in India. And to lead this revolution, we are forming a brilliant team of talented, enthusiastic individuals.

Job Brief 

• You will be responsible for analyzing, reviewing, and executing the changes related to websites in order to get them optimized for the search engine.
• Help us maximizes the traffic that comes to our site by improving the ranking within the search engine.

• Coordinating with the content, design, and operations teams to manage activities to improve on-site as well as off-site SEO
• Drive link building to improve our domain authority

• Make content that should be of quality and which improves readability for our customers

• Conduct a detailed analysis of the results derived that should be in coordination with the website’s structure and the web pages

Requirements

• 2-3 years of experience in SEO or relevant marketing fields.
• Accuracy and attention to detail.
• Good command of English.
• Ability to communicate, present and influence effectively.
• Team player
• Ability to explain the technical jargon in the simplest manner to the team and customers

Application Link :- https://joinditto.freshteam.com/jobs/i2QUuAmKXcoZ/seo-strategist

• Develop new client partnerships with company's key accounts and develop strategic partnerships with large companies across industries. 
• Nurture and develop existing clients and generate incremental revenues within these accounts by selling additional products and services.
• Proactively identify & solve customer business problems by providing subject matter expertise and by using relevant product and services lines to create solutions. 
• Key point of contact for large accounts. 
• Ability to maintain senior level client relationships.
• Will be required to implement company's aggressive growth plans in the identified territory. Primary focus will be on new business while ensuring existing relationships are maintained.
• High adherence to internal CRM with an estimate of sales forecast.
• Liaising with the operations/products team for a smooth delivery of the end product and ensuring the service expectations of the customers are met.
• Should be comfortable with working in flexible time zones (Primarily US time zone) 

Requirements:

• Minimum of 8 - 12 years experience in Key Accounts Management.
• Strategic thinking and analytical skills
• Excellent written, oral communication and presentation skills.
• Good negotiation skills to achieve desired results/meet customer needs.