Executive -Contracting Management

at Travstore Travel Management

Posted by Sudhir Upadhyay

Job Description: Broadly the role of the risk team here at Rapido involves investigating for any fraudulent activity by the riders and identifying any patterns around them. This particular role would be supporting the expansion of a new feature launched recently to other cities. The position involves fast paced developments in fraud patterns, managing the potentially high-pressure business escalations that result from these behaviors, and timely investigation, development, and implementation of data driven solutions. Ideal candidates should enjoy general problem solving and have a desire to find root cause drivers for fraud behaviors. In addition, the responsibilities also include • Mitigate fraud activity and develop, maintain, and enhance long term scalable solutions. • Proactive monitoring and timely mitigation of potential fraud attacks. • Collaborate with key stakeholders such as city teams to manage end to end closure of all reported fraudulent activity. • Enhance existing analytical toolsets to help gain efficiencies in various work processes. Requirements : • Strong logical thinking and problem-solving skills. Requires the ability to synthesize information and generalize the pattern. • knowledge of data collection and analysis, statistics, visual presentation methods and process mapping and modeling. • Great inter-personal skills, ability to manage relationships with key partners and collaborate with remote teams effectively. • Ability to work independently with minimum direction, comfort with ambiguity, and strong deliverability within strict time frames. • The candidate should be a graduate. Graduation from any stream would be considered. • Minimum of 2 years’ work experience in a relevant field, preferably within the areas of Risk Management, Fraud Prevention, or Decision Management. • Familiarity with tools such as Excel, google spreadsheets and SQL. • Requires excellent communication skills with fluency in English and Hindi or any other South Indian language (Kannada, Tamil, Telugu etc).

What you must have An MBA degree in product management or related area. Energetic and willingness to learn. Your responsibilities Feature request management Generate detailed requirements for features Coordinate with engineering team in product development Generate production related reports Stake holder interviews and meetings About Acellere and its business Software is eating the world. To prevent bugs from eating software, Acellere is using the power of Big Data & A.I. to build the platform that fuels the next generation of software development. Founded in 2008 and operating from Frankfurt, Germany, Pune, India and Tokyo, Japan, our history and mission focuses on solving the toughest software development problems in open source and large corporations around the globe.

Roles and Responsibility: - Will be the member of the implementation team which is the bridge between the product team and the account management team. - Manage client expectations and creative designing of the solutions for complex requirements. - End-to-End system configurations as per the project scope of work and the documentation of the configurations. - Will be responsible for timely delivery of project deliverables by being organized and delivering on commitments including updating project tracking systems. - Work closely with the product team to understand the enhancements/ new features in the product and use it in an innovative way in system configurations. - Should coordinate between tech team and the client for integrations defined in scope. Eligibility: - Bachelor's/Master's degree in Engineering or equivalent - Quick learner, flexible, adaptable, should be able to work in a fast-paced startup environment. - Should be able to understand the logic and algorithms, Strong Logical Reasoning and aptitude - Microsoft Office and a basic understanding of financial accounting. - Should be application minded to understand the client requirement and recommend relevant product-based solutions. - Good communication and writing skills.

Roles & responsibilities Convert the leads and generate revenue - both C2C and B2C Manage and drive new customer acquisition, customer relationship management, Operations & Reporting. New Customer Acquisition Conversion of leads received from various marketing channels. Consistently achieve revenue targets in line with team/organizational objectives. Customer Relationship Management To understand customer requirement in the geography assigned. Quality assessment. Service offering improvement and continuous quality assessment. Operations and Reporting Service delivery planning and execution Managing pre-sales to post-sales support activities for the assigned geographies

The Customer Success Manager at Plobal Apps is responsible to work with our strategic business accounts to drive feature adoption, retention, renewals, high customer satisfaction scores (CSAT & NPS) & overall growth. This is a high-profile customer-facing role requiring outstanding customer relationship management skills, technical acumen & a proven record in people management / leadership roles. Our Customer Success Manager works with customers to understand their needs, and map Plobal Apps solutions and best practices. Since a large portion of our Customer base is from the E-Commerce background, A strong background in Digital Marketing will be necessary. A Customer Success Manager coordinates with cross-functional teams to ensure a successful transition from deployment/onboarding through ongoing account management. The Sr.Manager-Customer Success will be responsible directly for a team of junior Customer Success Managers in addition to managing their own bouquet of key customer accounts. Job Responsibilities: • Responsible for the management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships. • Increase customer satisfaction by understanding business needs and accurately matching Plobal Apps solutions and offerings to these needs. • Work with customers to establish critical goals, define key performance indicators, plan the entire account strategy & help customers in achieving their goals • Act as an escalation point to drive problem resolutions in a timely and proactive manner. • Identify at-risk renewals and deliver on customer remediation plan. • Monitor customer health to track usage and customer satisfaction. • Delivery of periodic ( monthly / quarterly) Business Reviews with key stakeholders at the customer organization to review and analyse key metrics to demonstrate progress and provide recommendations. • In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.   Professional Competencies: • Prior experience in customer success or equivalent history of increasing customer satisfaction, adoption and retention. • Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams. • Thrives in a multi-tasking environment and can adjust priorities on-the-fly. • Excellent customer relationship management skills. • Outstanding communication, understanding and writing skills. • Solid Understanding of Strategic Marketing & Online Marketing / Campaign Management is strongly desired. • Understanding of web applications, HTML, JavaScript, and CSS is a plus Desired Skills & Experience: • Bachelor’s or Masters degree in Strategic Marketing, Digital/Online Marketing and/or Computer Science related. • Minimum 3 years of customer facing experience. • Excellent organizational, presentation and communication skills. • Organized and reliable self-starter who can work independently. • Strong written and verbal skills.

You have the best customer management and business consultancy skills around; are passionate about engaging your customers and you have impeccable relationship skills. Your job would be to upsell and increase share of wallet at existing clients. If this is you, we would love your help in taking care of our clients.

Job Description/Profile • Create and maintain relationships with our international customers • Support existing customers and resolve any issues they are facing with Optmyzr • Create content for customer education, communication and marketing • Be a champion for our customers and interface with the engineering team to build new features Requirements • Excellent written and spoken English • Ability to solve problems and work under pressure • Smart and scrappy. Able to figure things out on your own Job Perks • Work with customers in 50+ countries • Gain experience in the digital marketing space and learn from experts • Great work environment. Everyone contributes to decisions, and there is no hierarchy. • Good work-life balance. We work hard, but we respect your private and family life. No crazy late nights. • Awesome team. Work with intelligent and smart people, and be part of a team that cares. About Optmyzr Optmyzr (www.optmyzr.com) is growing rapidly! We work on algorithms to make online advertising more effective for advertisers. We work with large data sets, and process it all in real time. We are a small, closely knit team of people who’ve worked at Google, Microsoft, Amazon and Oracle. We have customers in over 50 countries. Our team is split between California, Chile and Hyderabad. This opening is for Hyderabad.

Job Responsibilities: - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - Your'e driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers

1. Concept selling 2. Contacting potential clients through calls, emails and meetings 3. Lead generation, Cold calling, creating reports 4. Client Servicing / Managing 5. New client acquisitions 6. Achieving given targets for fixing client meetings 7. Capable of achieving their revenue targets 8. Creating sales reports - Weekly, Monthly and Quarterly

AR Caller Job Description • Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable • Should be able to convince the claims company (payers) for payment of their outstanding claims • Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on the same • Should have basic knowledge of the entire Revenue Cycle Management (RCM) Contact insurance companies for further explanation of denials and underpayments Document actions taken in claims billing summary notes Senior AR Caller Job Description • Follow-up on the outstanding AR Claims and make calls to insurance companies if necessary. • Coordinate with the U.S Based clients on a daily basis on the WFT's assigned. • Analyze Claims and Resolve Issues. • Make Pre-Call Analysis on claims before making calls to insurance companies. • Good understanding of AR Calling process • Good in claims Specifications and medical billing terminologies. Skills Required: • Good voice and demonstrate professional demeanor via phone. • Must have 1 + yrs. of experience in US Healthcare stream in AR • Good organizational skills demonstrating the ability to execute timely follow-up. • Ability to multi-task. • Excellent analytical skills with understanding of health care claims processing. • Willingness to be a team player and show initiative where needed