Research Manager

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Key Responsibilities

Data Modeling & Power BI Development

Design, develop, and maintain high-performance Power BI dashboards and reports.

Build robust, scalable data models using **advanced DAX (Data Analysis Expressions)** to implement complex business logic, time-intelligence calculations

Optimize existing reports and data models for speed, efficiency, and scalability.

Advanced Data Extraction & Transformation

Write, optimize, and debug **complex SQL queries** (including subqueries, CTEs, window functions, and advanced joins) to extract data from various enterprise data warehouses.

Ensure data integrity and consistency between source systems and front-end reports.

Required Technical Skills & Qualifications

Must-Haves (Non-Negotiable)

Power BI & DAX: Minimum of 1–3 years of hands-on experience building Power BI solutions. Deep understanding of evaluation contexts (Filter Context vs. Row Context) and complex DAX functions (CALCULATE, FILTER, ALL, EARLIER, and time-intelligence).

Expert SQL Skills: High proficiency in writing complex, optimized SQL queries. Must be comfortable handling large datasets, writing Common Table Expressions (CTEs), utilizing window functions (RANK, LEAD/LAG, PARTITION BY), and analyzing query performance.

Nice-to-Haves

Data Modeling: Strong understanding of relational database concepts, star/snowflake schemas, and data normalization/denormalization.

Familiarity with cloud data platforms like Snowflake, Azure Synapse, or AWS Redshift.

Basic knowledge of Python for data manipulation.

Soft Skills & Core Competencies

Problem-Solving: A natural curiosity to dig into data anomalies and find the root cause of discrepancies.

Communication: Ability to explain complex technical data constraints to non-technical business users clearly.

Attention to Detail: Precision in data validation to ensure business decisions are made on 100% accurate reporting.

We are seeking a disciplined, serious, and highly skilled Lead JavaScript Engineer with hands-on experience in SvelteKit and Generative AI (RAG & MCP).

Key Responsibilities:

• Lead and mentor a small team of 5 Software Developers.
• Architect, develop, and maintain web and native applications.
• Integrate Generative AI solutions (RAG & MCP).
• Manage authentication, security, and DevOps pipelines.
• Enforce disciplined coding practices, processes, and timely delivery.
• Collaborate with product and design teams to implement scalable solutions.
• 
  

Requirements:

• Strong expertise in JavaScript / TypeScript mainly with JS Framework of SvelteKit is must.
• Hands-on experience with Generative AI (RAG & MCP).
• Experience leading small teams.
• Deep understanding of web app architecture, security, and DevOps.
• Knowledge of native app frameworks is a plus.
• Disciplined, self-driven, and result-oriented mindset.
• Local candidates preferred.

Additional Notes:

• Full-time office role, 6 days/week.
• Long-term commitment required;
• Frequent job hoppers need not apply.
• Immediate joining.

Tech Lead

 Key goals and responsibilities

· Building reusable components and front-end libraries for future use

· Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache

· Ensure best coding practices to build efficiencies and scalability of the tech stack; to be implemented by the team.

· Ensure defect-free software deployment and maintenance thereof.

· Focus on critical trouble shooting issues; be obstacle remover for the team.

· Create and maintain project documentation and tech specs.

· Review the code periodically from technical and security point of view with due recommendations.

· Track team on performance and task management to deliver to timelines and quality.

· Thorough understanding of React.js, Vue Js and its core principles

· Familiarity with modern front-end build pipelines and tools

· A knack of benchmarking and optimization

· Familiarity with code versioning tools such as Git, SVN, and Mercurial

· Good understanding of quality JavaScript code (Object oriented and commonly used design patterns )

· Capable of debugging complex issues in JavaScript

· Understanding of JS debug tools and chrome dev tools

Your key qualifications & competencies:

· Understanding of web markup, including HTML5 and CSS3

· Familiarity with RESTful APIs

· Knowledge of modern authorization mechanisms, such as JSON Web Token

· Experience with data structure libraries (e.g., Immutable.js)

· At least 5+ years of hands on coding experience

· Strong understanding of OOPS Concepts and data structure

· Have practical knowledge/experience in JAVA , Microservices , Springboot , hibernate and MySQL database

· Have prior experience in scrum and agile methodologies

· Should have 5+ years of experience in modern JavaScript frameworks such as React.js /Vue/AngularJS /Knockout

· Must have experience on AWS, or Google cloud. Must have knowledge of GIT.

· Should have sound understanding of http and REST. Be a proponent of strict code quality standards using JSLint etc.

· Should have atleast 3+ years of leading teams and proven record of adherence to ambitious deadlines.

· Should have strong understanding of object oriented and functional programming in JavaScript.

Location: Rajarhat, Kolkata

Experience: 8 years and above

Salary: upto 15 lakhs

Qualification: B. Tech/ B.E./ MBA

Responsibilities:

• Assess change proposals and define solutions to help the organization to achieve its goals.
• Discover, organise and clarify business needs and review/produce applications for change.
• Prioritize requirements from various stakeholders.
• Technical documentation.

Skills:

• 4 - 5 years experience in technical documentation.
• Sound knowledge and experience with Agile.
• Experience in app making and web programming.

• Engage in Node.js back-end development with MongoDB
• Work on Backend programming
• Work on databases
• Coordinate with front end teams for overall project overview
• Create User stories and UML, documentation of the business goals

• Must have knowledge of Node.Js, HTML, CSS
• Knowledge of git and AWS  
• Proficient in Data Structures and Algorithms  
• Good in Object oriented design
• Ability to work independently and manage the entire backend of all platforms associated with Rejolut
• Exemplary tasks – Explore something new every day!
• Responsibility – Bring in your own ideas and get supported in executing them. 
• Fun – Experience a family culture & celebrate with the founders & team.
• Team – Be a part of a high-performance & cultural diverse team

• Freshers can apply
• Students in their last semester or passed out in 2020 can also apply

• Working days: Monday to Friday
• Timings: 11:00 am to 7:00 pm
• Duration of internship: 6 months/PPO(Performance Basis)

• You are available for the above said duration.
• You prefer to work in a fast paced environment with growth & learning opportunities
• If you have not applied for an internship before with us.
•  have relevant skills and interests

•  Health Insurance
•  Work from Home
•  Fast growth and more visibility into the company
•  Experience to work on the latest technology
•  Competitive Learning Environment with supportive co-workers
•  Employee friendly HR Policies
•  Paid leaves up to certain limits
•  Liberal working atmosphere
• Get mentored by the best in the industry

About The Company
At AutoVRse, we build the finest, customised Virtual & Augmented Reality (VR/AR) applications, helping enterprises harness the power of immersive technologies across several key functions. Combining our photo-realistic visualisations with interactive virtual environments, we have partnered with firms like Bosch, Volvo, John Deere, Fidelity and Abbott to deploy VR experiences in India, Singapore, Australia, Germany and USA. Our experiences are used in design reviews, as sales tools, for experiential marketing and for virtual training.

Over the last few years, we’ve been named:
• “Best 40-Under-40 Startups in South India” (2018, TNIE),
• “Elevate 100 Top Startups in Karnataka“ (2017, KBITS),
• “Most Innovative Startup in India” (2016, CIO Demo), and several more.

About The Role
As a full stack developer, you will work closely with the engineering team to create immersive, next-gen VR/AR products on the web. You will work on cutting edge technologies 3D technologies and frameworks like WebVR and Threejs to build scalable, creative and practical applications for our enterprise clients.

As a full stack developer, you will work closely with the engineering team to create immersive, next-gen VR/AR products on the web. You will work on cutting edge technologies 3D technologies and frameworks like WebVR and Threejs to build scalable, creative and practical applications for our enterprise clients.

Responsibilities
• Build web-based 3D, VR applications for our clients
• Research, define, extend, and maintain production pipelines, processes, and workflows for our web-based 3D products
• Build the front-end of applications through appealing visual design
• Ensuring the entire stack is designed and built for speed and scalability
• “Pixel-perfect” implementation of our approved user interface

Qualifications
• Experience in deploying web applications in production
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Experience in server management and deployment for the relevant environment
• Experience in web-based 3D like WebGL/WebVR is a plus but not required.