Data Scientist

Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.

Location:  Chennai
Education: BE/BTech
Experience: Minimum 3+ years of experience as a Data Scientist/Data Engineer

Domain knowledge: Data cleaning, modelling, analytics, statistics, machine learning, AI

Requirements:

• To be part of Digital Manufacturing and Industrie 4.0 projects across client group of companies
• Design and develop AI//ML models to be deployed across factories
• Knowledge on Hadoop, Apache Spark, MapReduce, Scala, Python programming, SQL and NoSQL databases is required
• Should be strong in statistics, data analysis, data modelling, machine learning techniques and Neural Networks
• Prior experience in developing AI and ML models is required
• Experience with data from the Manufacturing Industry would be a plus

Roles and Responsibilities:

• Develop AI and ML models for the Manufacturing Industry with a focus on Energy, Asset Performance Optimization and Logistics
• Multitasking, good communication necessary
• Entrepreneurial attitude

• Job Location:                      Chennai
• Reporting to:                      Team Leader, Energy Management System

We are looking for a Smart Product Marketer Intern or Consultant who can own the marketing responsibilities for our software products.

1. Marketing skills

• Drafting Marketing Plans,
• Growth Hacking
• A/B testing
• Landing page creation(HTML)
• Content Creation
• Understanding Google Analytics
• Google Ads.

2. Content

• Emails
• Content for Website
• App Store
• PlayStore
• SEO

1. Take the product to new heights to increase our revenue.
2. Understanding the competitors, market, user problems, customer requirements, market trends.
3. Collect and analyze data and create reports to help assess the right moves to capture the target market.
4. Assist the assigned Manager and the team.

5. Brainstorm ideas with the team for planning the right strategy for the Product.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

 

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

 

To know more, Visit! - https://www.happyfox.com/

 

We are looking for an Automation Test Engineer with a natural flair for solving complex problems and making life easier for others. You'd be a part of our dynamic QA team responsible for maintaining and enhancing the quality of our products.

 

Responsibilities:

• Owning the quality of any deliverables including new features and enhancements
• Working closely with the product team in understanding the requirements and user workflow
• Writing highly efficient manual test cases and performing functional, ad-hoc and regression testing
• Designing, developing and executing automation test scripts
• Raising defects/bugs and tracking them till closure

 

Requirements:

• Bachelor's degree in engineering/IT/computer science or related field
• 2-4 years of relevant work experience in software testing
• Professional automation QA experience, using Selenium Webdriver with Python and/or Java 
• Experience in using a defect tracking system to report, track and resolve defects
• Good understanding of the Agile software development methodology (Kanban or Scrum) 
• Passion for software quality assurance, problem detection and analysis
• Experience working in SaaS based product company (optional)
• Worked for a bootstrapped high-growth startup (optional)

 

We are one of the Fast-Growing Software System Integrator and Software Services Company focused on Communications IT. We combine our deep insight in communication industry, unmatched

technical expertise and comprehensive service portfolio to deliver to superior value to our Telecom Services Providers, ISVs and OEM customers. Since our beginning in 2006, we have grown in size and

scale. We bring in unmatched passion and commitment into each new engagement to make it a success. These qualities have earned us respect from customers across the world. Some of the most

well-known communication service providers trust us to design and manage their business-critical IT systems and processes.

 

Role: Angular Developer
Experience: 3 - 6 years.

Good hands-on experience on Spark and Scala.
Should have experience in Big Data, Hadoop.
Currently providing WFH.
immediate joiner or 30 days

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