IBM MDM

Role & Responsibilities

Key Responsibilities

• Manage and improve master data across customer, product, entitlement, account hierarchy, product catalog, subscription, contract, billing, and revenue domains.
• Configure and support MDM platform capabilities, including data models, match and merge rules, survivorship rules, hierarchy management, validation rules, workflows, reference data, and data quality rules.
• Support integration of master data between MDM platforms and operational systems such as Salesforce CRM, Salesforce CPQ, Salesforce Revenue Cloud, billing, ERP, data lake, and reporting platforms.
• Assist with customer golden record creation, account hierarchy management, deduplication, data standardization, and Customer 360 enablement.
• Support product taxonomy and product catalog data needed for CPQ bundles, pricing rules, eligibility rules, commercial BOMs, and quote-to-cash automation.
• Maintain entitlement and subscription data, including customer-to-product mappings, lifecycle status, renewals, amendments, upsells, and install base visibility.
• Perform data profiling, cleansing, reconciliation, validation, issue resolution, and root-cause analysis across multiple systems.
• Document data definitions, business rules, source-to-target mappings, lineage, stewardship processes, and remediation actions.
• Partner with Sales Operations, Revenue Operations, Finance, Product Operations, Customer Success, IT, Data Governance, and Enterprise Architecture teams.

Ideal Candidate

• Strong Master Data Management (MDM) Specialist Profile.
• Mandatory (Experience 1) – Must have 3+ years of experience in Master Data Management (MDM), Data Governance, Data Quality, Data Operations, Revenue Operations, Sales Operations, Product Operations, or Enterprise Data Management roles.
• Mandatory (Experience 2) – Must have hands-on experience working with an enterprise MDM platform such as Informatica MDM, Informatica IDMC, Reltio, or any comparable Master Data Management solution.
• Mandatory (Experience 3) – Must have strong experience managing one or more master data domains including Customer Master, Product Master, Product Catalog, Account Hierarchy, Subscription, Contract, Billing, Revenue, Entitlement, or Reference Data.
• Mandatory (Experience 4) – Must have working knowledge of business processes such as CRM, CPQ, Quote-to-Cash (QTC), Order-to-Cash (OTC), Billing, Entitlement Management, Subscription Management, Contract Management, or Revenue Operations.
• Mandatory (Experience 5) – Must have strong understanding of core MDM concepts including Golden Record Creation, Match & Merge Rules, Survivorship Rules, Reference Data Management, Hierarchy Management, Data Stewardship Workflows, Data Quality Rules, and Cross-System Data Synchronization.
• Mandatory (Experience 6) – Must have hands-on experience in data profiling, cleansing, standardization, deduplication, validation, reconciliation, remediation, and data quality improvement initiatives.
• Mandatory (Hike) - AUXO AI follows a compensation policy of offering up to 25% hike on the candidate's current CTC. Candidates whose expectations exceed this range should be screened out during the initial discussion.
• Mandatory (Note) - Only immediate joiners who are available to join within 15 days are considered.
• Mandatory (Domain) – Must have experience working in SaaS, Subscription-based Businesses, Technology Companies, Enterprise Software Organizations, Cloud Product Companies, or Digital Platforms.
• Preferred (Salesforce Ecosystem) – Experience working with Salesforce CRM, Salesforce CPQ, Salesforce Revenue Cloud, Sales Cloud, Service Cloud, or Customer 360 implementations.
• Preferred (MDM Products) – Experience with Informatica Customer 360, Product 360, Reference 360, Cloud Data Quality, Cloud Data Governance, Reltio Connected Data Platform, or Reltio Data Cloud.
• Preferred (Integration Experience) – Experience integrating MDM platforms with Salesforce, CPQ, Billing Systems, ERP Applications, Data Warehouses, Data Lakes, Lakehouse Platforms, or Enterprise Reporting Solutions.