Influencer Marketing Executive

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

Role & Responsibilities:

We are seeking a Software Developer with 2-10 year’s experience with strong foundations in Python, databases, and AI technologies. The ideal candidate will support the development of AI-powered solutions, focusing on LLM integration, prompt engineering, and database-driven workflows. This is a hands-on role with opportunities to learn and grow into advanced AI engineering responsibilities.

Key Responsibilities

• Develop, test, and maintain Python-based applications and APIs.

• Design and optimize prompts for Large Language Models (LLMs) to improve accuracy and performance.

• Work with JSON-based data structures for request/response handling. • Integrate and manage PostgreSQL (pgSQL) databases, including writing queries and handling data pipelines.

• Collaborate with the product and AI teams to implement new features. • Debug, troubleshoot, and optimize performance of applications and workflows.

• Stay updated on advancements in LLMs, AI frameworks, and generative AI tools.

Required Skills & Qualifications

• Strong knowledge of Python (scripting, APIs, data handling).

• Basic understanding of Large Language Models (LLMs) and prompt engineering techniques.

• Experience with JSON data parsing and transformations.

• Familiarity with PostgreSQL or other relational databases.

• Ability to write clean, maintainable, and well-documented code.

• Strong problem-solving skills and eagerness to learn.

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).

Nice-to-Have (Preferred)

• Exposure to AI/ML frameworks (e.g., LangChain, Hugging Face, OpenAI APIs).

• Experience working in startups or fast-paced environments.

• Familiarity with version control (Git/GitHub) and cloud platforms (AWS, GCP, or Azure).

What We Offer

• The opportunity to define the future of GovTech through AI-powered solutions.

• A strategic leadership role in a fast-scaling startup with direct impact on product direction and market success.

• Collaborative and innovative environment with cross-functional exposure.

• Growth opportunities backed by a strong leadership team.

• Remote flexibility and work-life balance.

Strong portfolio showcasing graphic design and animation skills

• Proficient in design software (Premiere Pro, After Effects, Adobe Illustrator, Photoshop etc.)

• Ability to work efficiently and meet deadlines

• Excellent communication and collaboration skills • Understanding of the lead generation process and how to create effective visuals

• Preferably, Previous experience of working with a Lead Generation house or agency

• Preferably, some exposure to content writing

Key Responsibilities:

• Design, develop, and maintain robust and scalable backend applications using Core Java and Spring Boot.
• Build and manage microservices-based architectures and ensure smooth inter-service communication.
• Integrate and manage real-time data streaming using Apache Kafka.
• Write clean, maintainable, and efficient code following best practices.
• Collaborate with cross-functional teams including QA, DevOps, and product management.
• Participate in code reviews and provide constructive feedback.
• Troubleshoot, debug, and optimize applications for performance and scalability.

Required Skills:

• Strong knowledge of Core Java (Java 8 or above).
• Hands-on experience with Spring Boot and the Spring ecosystem (Spring MVC, Spring Data, Spring Security).
• Experience in designing and developing RESTful APIs.
• Solid understanding of Microservices architecture and related patterns.
• Practical experience with Apache Kafka for real-time data processing.
• Familiarity with SQL/NoSQL databases such as MySQL, PostgreSQL, or MongoDB.
• Good understanding of CI/CD tools and practices.
• Knowledge of containerization tools like Docker is a plus.
• Strong problem-solving skills and attention to detail.

Proofreader Job Summary

We are looking for a detail-oriented Proofreader to join our team. You must be proficient in basic and advanced grammar rules and understand how they are used within our style guides. Our ideal candidate is meticulous in reviewing copy, noting errors such as punctuation, spelling, and word usage, and knows how to check statements for accuracy or potential plagiarism. You must communicate effectively with the writers and other staff to ensure documents meet all company guidelines.

Proofreader Duties and Responsibilities

• Review documents for grammar, spelling, and style
• Fact-check dates and other statements for accuracy
• Confirm all submitted writing is original
• Ensure text meets tone and character count outlined by company policies
• Make corrections and suggest edits to the document
• Meet proofreading deadlines

Proofreader Requirements and Qualifications

• Bachelor's degree or equivalent in relevant experience
• Familiarity with AP and other style guides
• Fact-checking and research expertise
• Excellent grammar and communication skills
• Proficiency in basic computer programs, such as Microsoft Office

• Helping in building of Business Development decks & sales pitches
• Supporting in organizing PR initiatives
• Scoping of prospective investor network

Desired Candidate Profile

• MBA (General or Marketing or related) preferred
• 1+ years of experience in Strategy, Marketing, PR or CEO/Founders’ office teams
• Non-MBAs with 3+ years of experience in related fields can also apply