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Job description for Operation Manager
>Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
>Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organizations internal capacity.
>Continuous improvement of the process, the communication methods, reporting and platform infrastructures
>Prioritize and manage escalated issues affecting our products for multiple customers to successful resolution
>Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification
>The main responsibility is to bring order, structure, and focused management attention to the customer's problems in order to gain complete consumer satisfaction
>Perform periodic maintenance and servicing of MIS system to improve operational efficiency.
>Coordinating with vendors to ensure that they meet project deadlines and that products meet quality standards
>Analyzing data to identify trends or patterns that could indicate problems within the organization
>Providing training to employees on new technologies or processes to increase productivity or efficiency
Pecksmart is looking to hire telecaller at our expereince centre
Key responsibilities:
High school diploma or equivalent.
Work experience as a Tele caller, Telemarketer, or a similar role in the Sales Department.
Professional certification in sales and marketing will be an advantage.
Great interpersonal skills.
Exceptional oral and written communication skills.
Strong organizational skills.
Ability to work in a team or individually as and when required.
Ability to manage and handle multiple tasks.
Exceptional attention to detail.
Hard-working individual.
Good time management abilities.
Strong decision-making skills.
Ability to tolerate stress and pressure.
We are looking for a Business Operations Manager to monitor defined business functions and strengthen/build processes that meet our business needs. Business Operations Manager responsibilities include tracking business results and monitoring production KPIs. To be a successful Business Operations Manager, you should have experience in the same or similar role, managing all business operations and setting goals across your department/team. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels. Ultimately, you will ensure that all business functions related to your line of work are in line with our strategic goals.
Key Responsibilities:
- Ensure all systems operate smoothly and align with our quality standards.
- Maximize the efficiency of all business procedures.
- Establish production KPIs and conduct quality assessments.
- Monitor daily operations and address potential issues when they arise.
- Build processes that meet our business objectives and ensure compliance.
- Coordinate with the HR department to ensure our hiring plans meet our business needs.
Requirements:
- Previous experience as a Business Operations Manager or in a similar role
- Good knowledge of operations management
- Experience with forecasting models
- Experience with databases and project management software is preferable
- The ability to interpret financial data and allocate budgets will be an added advantage
- Exceptional communication skills
- Demonstrate strong team management and mentorship skills
Primary Responsibilities:
· Develop and maintain relationships with clients and prospects.
· Find new business opportunities and attend meetings with potential customers.
· Monitor market trends, analyze customer feedback, and make recommendations to improve sales.
· Develop and implement sales strategies to achieve business goals.
· Forecast sales and manage expenses to meet budget requirements.
Work closely with the marketing team to develop effective campaigns
Designation: Assistant Sales Manager (Inside sales)
Male/Female both can apply.
The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.
Responsibilities
Responsible for entire target-based Sales of Shinex Mosaics for your assigned region.
It will be a Back Office Sales Job. The person will have to call the Prospective Clients and finalize the order.
He/She will have to contact the Architects, Builders & Developers, Swimming Pool Contractors, and customers. To generate new leads while maintaining a relationship with existing clients. Will be responsible for the entire target-based sales for his assigned region. To provide complete information, guidance, and support to the clients hence enhancing the relationships.
Qualifications
- 2-5 years' quota carrying sales experience
- Experience and working knowledge of CRM systems
- Demonstrable track record of over-achieving quota
- Strong written and verbal communication skills
Office Location
Butibori Industrial Area, Nagpur. (AC Bus Facility for the staff is provided by the company)
Package (CTC)
INR 4-5 Lacs p.a. {Fixed + Variable} + Incentives.
What we are looking for?
A person who is passionate and enthusiastic about field sales and preferably has work experience in companies related to Building material, Architect segment, Interior Products, has worked in Glass Mosaic Industry, Ceramic Tiles Industry, Sanitary ware Industry, Paint Industry, Furniture Industry, Modular Kitchen Industry, Flooring.
FRAAZO is India's fastest growing D2C Consumer Internet Brand which is currently serving happy customers in multiple cities
FRAAZO was born with a mission to provide high quality and hygienic produce to customers –
straight from the Farm to Doorstep (A farm to fork model company) within 18 hours. It constantly works towards this goal until it finally becomes the face of “direct fresh farm supplies”. A community intending to scale their behavior to create a utopia where being a reliable source of best produce
is the norm and not the exception.
To build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.At FRAAZO you will be working alongside with a group of incredibly passionate and driven people
who have complete freedom to chase down their goals in a totally uninhibited manner.
Here’s what will be in store for you at FRAAZO once you join us as Operation Excellence
About the Role:
Fraazo is looking for a operation excellence that will support the Supply Chain Optimization and Excellence Team to drive efficiencies across the entire supply chain process.You will be joining a dynamic team which is working towards making Fraazo leader in the FMCG Retail. He/ She will
responsible for You will engage with our Supply Chain to promote the trends of our metrics towards high-quality benchmarks.
What will you do:
Prepare Master plan and Drive 5S implementation across all Collection Centres and
Dark stores etc.,
Prepare SOP (Standard operating Procedures) and Work instructions and Daily
Routines for all positions and train the members and ensure the adherence at all levels;
Planning and Training of the team members on 5S, GMP, GWP, Hygiene
Practices,Food safety,QA Specifications etc.,
Conducting 5S and GMP/Food Safety Audits and ensuring the regulatory /statuatory
compliances as applicable.
Drive Improvement Projects like Wastage optimization, Availability improvemet,
Productivity Enhancement etc., using DMAIC/Six Sigma methodology;
Drive and ensure the Quality of Products from Collection Centre (CC) to Dark Stores
(DS) and up to the end Consumer.
Ensure Documentation at all levels through continuos monitoring and Auditing;
Training of the team members on Quality Specifications, Defect Matrix etc.,
RCA (Root Cause Analysis) Tool usage for optimizing the losses/defects generated
and Customer complaints etc.,
Drive Suggestion/Rewards and Recognitions/Idea work shops as per the Road map.
Drive 5S and KAIZEN culture across all areas.
Coordinate with HR team on execution of the Training Calendar as per the Plan
across all areas
Liason with the key stake holders like Operations/Procurement/Last mile /Middle mile
operation team etc.,
Internal and External Benchmarking of for all Product categories for ensuring the
quality consistency.
Creating and sustaining a dynamic environment that fosters development
oppurtunities by evaluating and motivating high performance amongst the team
members.
Drive the Horizantal replication of Good practices within the organization/Bench mark
organization etc.,
You should apply If you have:
B.E. (Mechanical/Food technology/Agriculture/Electrical)
5-8 Years in FMCG/Food processing MNC in Production
Management/QA/TPM/OE/Six Sigma etc., or in VnF Groceries experience in QA
with knowledge of TPM/Six sigma/operational excellence practices;
Life at FRAAZO
Working at FRAAZO would instantly make you realise one thing: you are working with the best
talent around you. Not just in the role you occupy, but everywhere you go. At FRAAZO, people
always have talent up their sleeves. With the right company, even conversations can be
rejuvenating. At FRAAZO, we guarantee a good company.
To make things smoother and to make sure you spend time and energy only on the most important
things, FRAAZO strives to make every process transparent.
There are many more such eccentricities that make FRAAZO what it is but that’s for one to
discover. If you feel at home reading this, get in touch.
DYD is a new business initiative and we are on the lookout for a passionate and energetic Operations Manager for our Ecommerce platform. This platform is for those candidates who have an innovative edge to their thinking gear and who believe they have the caliber to roll up their sleeves and push it from zero to one making every customer visit on the platform an experiential one.
Duties and Responsibilities:
- Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up etc.
- Assist to develop and implement demand generation plans to grow site revenue.
- Liaise with Designer Team on artwork requirements and monitor deadlines for completion
- Responsible for stock inventory accuracy and to address any discrepancy.
- Assist Customer Relations department on product knowledge.
- Logistic coordination when required.
- Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations.
- Involved in product listing, updating pricing & promotion on company’s website.
- Monitor Orders from initiation to completion and raise flags whenever required
- Monitor Service vehicles route plan and report deviations.
- Generate analysis and sales reports on regular basis.
- Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
- Building on the existing business by adding new categories and product portfolio listings on the marketplaces.
- Product Portfolio management – Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.
- Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.
- Supporting the eCommerce Head on campaigns and programs.
- Supporting integrations of eCommerce platform with main website as well as backend systems and applications.
- Guiding internal teams and vendor teams on development implementation issues.
- Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.
Desired Profile:
- Minimum 5 years of experience within an ecommerce operations managerial role, automobile industry experience is an added advantage
- Experience handling ecommerce platforms, online sales and website content management
- Excellent communication, Excel and organizational skills in addition to project management experience
- Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
- Ability to manage tasks simultaneously and efficient co-ordination with the other suppliers and vendors
- Experience working on Google and web analytics
- Support evaluating and executing SEO strategies
- Ability to forecast and determine productivity requirements to produce during the day to meet the overall building objectives
- Ability to develop systems, processes and infrastructure related to logistics.
- Implemented lean processes and innovative technology solutions to improve automation and productivity
- Ability to analyze various business scenarios and recommending prompt actions for exponentially expanding business
Responsibility:
- Develop, execute & deliver the annual and long-term strategic business plans to ensure delivery of the full potential of the brand at the pan India level
- Guide team in translation of strategy into business plans, brand positioning and go – to market strategies
- Identify and research potential markets to launch the new retail stores and advise management of new business development opportunities.
- Prepare and execute the marketing strategy for Company’s online & offline business model.
- Responsible for the launch and development of the fashion brand as per the agreed terms and conditions.
- Ensure the financial performance and revenue targets of the brand (online and offline) are achieved through analysis of its Profit & Loss and KPIs.
- Manage relations with key business stakeholders to develop trusting business partnerships.
- Support the day-to-day management of the brand.
- Advice and support stores with all areas of their business including store standards, stock management, customer relationship, staffing and recruitment, finances and payments, cost control, expansion.
- Develop sales and marketing tools, work out on sales promotional activities to support the sales plans.
- Develop the store audit plan and conduct the audits.
- Contributing to and upholding the standards for store compliance as outlined in the operating standards manuals
- Periodically reviewing layout and design of stores manuals and other communications tools for user-friendliness and completeness
- MBA/Post Graduate in Operations from a reputed institution
- Must have experience in translating vision/broad strategies into specific targets and tasks.
- Ability to deliver solution and provide expertise with speed and imagination
- Should possess a high degree of business acumen and must have a good understanding of P&L
- Strong research and analytical skills
- Flexible and able to multi-task; can work within a fast-moving environment
- Must have good connections and networking in the retail & eCommerce ecosystem
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Increasing efficiency of return center, looking at process from unloading to put away and measure each stage
- Planning of spares - packaging for return
- Ensuring zero stock out for spare and packing material
- Working on efficiency of testing center and ensuring all goods repacked are in line with company standard
- Working with warranty team for forward guidance on what will come as return so warranty stock can be planned
- Reconciling debits issued by Amazon, Flipkart and Myntra and tracking advance shipping notice and ensuring that these are GRN , if not received in 15 days then raising a case with respective partner and tracking the entire life cycle with finance
- Managing Inventory accuracy and cycle count to ensure zero stock pilferage
- Raising tickets for shortages received viz a viz debit notes issued
- Mandatory to have specialization in return management and good planning skill and data driver approach
- Data driven mindset , should be have analytical bent of mind to reduce returns
- Should have worked in operations driven company with good analytic and problem solving capabilities
- Six sigma certified
- Strong with excel
- MBA from a good institute
- Esop can be given based on performance
- Minimum 4 year experience into high volume operational businesses
- Preferably from e-commerce domain
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