Business Development Executive

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Job Profile: This role involves working with the frontend team working closely with the backend team. You are required to have in-depth knowledge of every level of the web creation process, which includes Linux server set-up and configuration, creating server-side APIs, making JavaScript codes that power apps, etc. Key Responsibility Areas: · Developing new user-facing features using React.JS Translating designs and wireframes into high-quality code Optimizing components for maximum performance across a vast array of web-capable devices and browsers Skills Required: ▪ Experienced with front-end programming language with React JS. ▪ Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model. ▪ Thorough understanding of React.js and its core principles. ▪ Experience with popular React.JS workflows (such as Flux or Redux). ▪ Knowledge of modern authorization mechanisms, such as JSON Web Token. ▪ Familiarity with modern front-end build pipelines and tools. ▪ Familiarity with code versioning tools (such as Git, SVN, and Mercurial). ▪ Candidates with Good communication Skills. ▪ Candidates with Banking / Finance domain experience preferred.,

ROLES AND RESPONSIBILITIES

• Lead the Software Team. Ensure consistent deliveries of planned features while ensuring code quality, testing standards, and processes are maintained.

• Work with the leadership team to cultivate and grow the Internal Software Team Culture at

• Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth

• Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design.

• Solve technical problems of high scope and complexity.

• Exert influence on the overall objectives and long-range goals of your team.

• Experience with performance and optimization problems, particularly at a large scale, and a demonstrated ability to both diagnose and prevent these problems.

• Help to define and improve our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.

CANDIDATES MUST HAVE

• Experienced in designing and integrating RESTful APIs

• Knowledge of Python

• Excellent debugging and optimization skills

DESIRED SKILLS & EXPERIENCE

• 3-5 years of experience building large-scale software applications and working with large software teams.

• Bachelor’s degree in computer science, information technology, or engineering • Experience designing and integrating RESTful APIs

• Knowledge of Python and Backend Development

• Experience building Web/Mobile applications

• Excellent debugging and optimization skills

• Unit and Integration testing experience

• Being knowledgeable about engineering processes and good practices

• Passionate about learning new tools. Ability to continuously learn and acquire knowledge.

• Able to adapt to changing complexity of tasks.

Job Description:

- We are looking for a great Frontend developer who is proficient with Javascript and/or React.js to join us at the earliest.

- You will be entrusted with developing user interface components and implementing them using popular React.js workflows (Flux, Redux, etc.).

- You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure.
- Apply now if you love collaborative problem solving, sophisticated design, and ensure the quality is maintained.

Know your work:
- Responsible for the development of a new highly-responsive, web-based user interface.
- Construct visualizations that are able to depict vast amounts of data.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code.
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
- Develop a flexible and well-structured front-end architecture, along with the APIs to support it.

What you need to apply:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Hands-on experience with React Native is an added advantage.
- Experience with popular React.js workflows (such as Flux or Redux).
- Familiarity with newer specifications of ECMAScript.
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus.
- Familiarity with RESTful APIs.
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end builds pipelines and tools.
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements.
- A knack for benchmarking and optimization.
- Familiarity with code versioning tools (Git, SVN, and Mercurial)

What you get:
- Amazing workplace and colleagues in the IT corridor of Bangalore
- Competitive salary at par with the best in the industry
- Immense exposure to new technologies

Notice Period & Location:
Notice Period: Immediately or within 2 Weeks
Location: Bangalore/Bengaluru or Pune

No of Positions: 10

Job Type: Full-time

• Experience in Web and Mobile Applications
• Agility and ability to adapt quickly to changing requirements and scope and priorities
• Experience in Java, Python.
• Deep understanding of data structures and microservices.
• Knowledge of Node.js
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Familiarity with front-end technologies
• User authentication and authorization between multiple systems, servers, and environments
• Interaction with multiple data sources
• Good understanding of SQL
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git .