11+ Know your customer Jobs in Kolkata | Know your customer Job openings in Kolkata

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

1. Proven success in cold outreach and closing high-value deals.

2. Conduct cold calls, emails, and social outreach (LinkedIn, Twitter) to identify potential clients.

3. Moderate grasp of digital marketing (SEO, PPC, social media, web development).

4. Excellent negotiation, communication, and presentation skills.

5. Proficiency in CRM tools (Zoho, hubspot etc..) and video conferencing (Zoom, Teams).

6. Research international markets to target decision-makers in need of digital solutions (SEO, PPC, web design).

7. Negotiate contracts and close deals independently, ensuring alignment with client goals.

8. Manage the full sales cycle from initial contact to signed agreements. 9. Meet or exceed monthly/quarterly sales quotas.

10. Conduct follow-ups to ensure client satisfaction and identify upsell

🚨 We’re Hiring: System Administrator (Min. 1.5 Years Experience) – Kolkata 🚨

📍 Location: Kolkata

💼 Experience: Minimum 1.5 years

💰 Salary: Up to ₹20,000/month (Negotiable based on skills)

🕒 Shift: Rotational

🧑‍💻 Joining: Immediate

🔧 Key Responsibilities:

• Network management & monitoring
• Desktop support & remote desktop troubleshooting
• Linux system handling (Preferred)
• Hardware installation & troubleshooting
• Basic server maintenance

We are looking for a Frontend/Platform Operator to ensure the smooth day-to-day operations of our E-lock GPS web-based platform. This role involves monitoring the platform’s performance, resolving minor frontend issues, and reporting bugs to the development team.

Key Responsibilities:

• Monitor the frontend of the web platform for glitches, bugs, or user-reported issues.
• Perform minor frontend updates (HTML/CSS) as needed.
• Collaborate with the IT Administrator and report major issues to the developers.
• Provide user support for platform-related queries (internal team or customers).
• Document platform performance and generate basic usage reports.

Skills Required:

• Basic knowledge of HTML, CSS, and JavaScript.
• Familiarity with frontend frameworks like React.js or basic debugging tools (preferred).
• Understanding of how frontend and backend APIs work together.
• Strong communication skills for reporting issues and collaborating with other teams.

Education and Experience:

• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• 1-2 years of experience in web operations, frontend development, or technical support.

NOTE: We’re inviting applications for a 6-month internship in Frontend/Platform Operator at Mondiale Technologies, a company at the forefront of smart logistics and IoT-based tracking solutions

Eligibility: Final-year students or fresh graduates in BCA / B.Sc. IT / B.Tech / MCA / Diploma in Computer Science or related fields

Internship Highlights:

• Hands-on experience managing and operating our real-time asset tracking web platform
• Support platform users by monitoring dashboards, raising tickets, and resolving basic interface issues
• Coordinate with tech and support teams for data validations and updates
• Exposure to frontend tools, UI testing, and client-side reporting
• Learn to work in a live SaaS environment used by logistics and fleet management teams

Stipend: YES

✅ Pre-placement offer for high-performing candidates

Candidates who successfully complete the internship and demonstrate strong performance will be offered a regular full-time role within the company.

About Company
Our client is a well-funded construction Tech Start-up by a renowned group.

Responsibilities
- Gather intelligence from key business leaders about needs and future growth
- Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
- Assume responsibility for project tasks and ensure they are completed in a timely fashion
- Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
- Compile and distribute reports on application development and deployment
- Design and execute A/B testing procedures to extract data from test runs
- Evaluate and conclude data related to customer behavior
- Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements :
- Bachelor's Degree in Software Development, Computer Engineering, Project Management or a related field
- 3+ years experience in technology development and deployment

Hi All,

We are hiring for an ASP.NET DEVELOPER

Experience: Minimum 01years

Work from Office ( Location-- Kolkata)

Sunday Off

Working days and hours Monday - Saturday (11:00 AM - 07:00 PM)

Desired Skills:-

1. Analytical mind with a problem-solving aptitude

2. Ability to work independently

3. Strong Knowledge of selected frameworks and libraries (ASP.net, C#, HTML, CSS, Bootstrap, SQL Server)

Desired Technology

1. ADO.NET

2.SQL QUERY, SP, TIGGER

3.ASP.NET

4. CRYSTAL REPORT

5. RDLC REPORT

6. MVC 5

7. JQUERY

8. BOOTSTRAP

9. WEB API 2.0

We are seeking an experienced and highly skilled Python Developer with some experience in Laravel to spearhead our offshore team, in managing a large-scale USA-based product platform.

As a Senior Python Developer, you will primarily focus on building efficient data-driven applications and robust web scraping solutions. You will leverage your experience with the Scrapy framework for large-scale data collection and processing. While Python is the primary language, some experience in Laravel will be essential to contribute to PHP-based projects, allowing for full-stack support when needed.

This role requires a proactive, resourceful developer who can think on their feet and efficiently tackle complex problems.

Key Responsibilities

1. Scrapy Web Scraping: Develop, optimize, and maintain web scrapers using the Scrapy framework to gather, process, and store data from various online sources.
2. Back-End Development: Design, develop, and implement scalable backend solutions in Python, focusing on reliability, efficiency, and high performance.
3. Laravel Integration (As Needed): Contribute to existing Laravel projects, working with the PHP framework to support API endpoints, and ensure seamless integration with Python-based services.
4. API Development & Integration: Build and integrate RESTful APIs to facilitate seamless communication between applications and external data sources.
5. Data Processing & Storage: Create efficient data processing pipelines and manage SQL/NoSQL databases to store and organize large datasets collected through Scrapy.
6. System Architecture: Work collaboratively with other developers to design scalable, resilient architectures that support data-heavy applications.
7. Continuous Integration & Automation: Use Python to automate tasks, optimize CI/CD workflows, and enhance deployment processes for faster and more reliable releases.
8. Mentorship & Code Review: Mentor junior developers, conduct code reviews, and contribute to maintaining high coding standards and best practices.

Qualifications

Experience

• 5+ years of professional experience in Python development, with a strong focus on web scraping using Scrapy.
• 1-2 years of experience with Laravel (intermediate understanding is acceptable for full-stack support).
• Demonstrated experience with data-driven projects, showcasing resourceful problem-solving abilities.

Technical Skills:

1. Python: Advanced proficiency in Python, particularly with libraries for data manipulation and web scraping.
2. Scrapy Framework: Extensive experience in Scrapy, including creating custom spiders, handling complex data extraction requirements, and working with proxies and data pipelines.
3. Laravel (PHP): Familiarity with Laravel for backend development, including API creation, routing, and MVC structure.
4. Database Management: Proficiency in SQL and NoSQL databases for efficient data storage and retrieval.
5. API Development: Hands-on experience with RESTful APIs and integrating external services.
6. Automation & DevOps: Familiarity with CI/CD tools, Docker, and version control systems (Git).
7. Cloud Platforms: Experience with cloud platforms like AWS, Google Cloud, or Azure is a plus.

Why Join Us?

• High-Impact Role: Work on projects where your expertise in Scrapy and Python will directly influence our data capabilities and client success.
• Growth Opportunities: Access to learning resources, mentorship, and a supportive environment for continuous professional development.
• Innovative Culture: Join a team that values out-of-the-box thinking, resourcefulness, and efficient problem-solving.

Desired Candidate Profile

• Graduation/ Post Graduation (MBA- Sales & Marketing)
• 4+ years in sales management within a corporate setting
• Industry background: Advertising/Marketing/Sales
• Self-Motivation
• Proven track record of success in the the sales cycle from plan to close
• Excellent communication, interpersonal, and organizational skills
• Superb leadership abilities
• Flexible for working 6 days a work

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have