11+ Know your customer Jobs in Kolkata | Know your customer Job openings in Kolkata

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

We are looking for a motivated and results-driven Pan India Female Business sales Consultant Executive to join our team. The successful candidate will be responsible for reaching out to potential customers to provide information about our services and handle any inquiries. The ideal candidate should have excellent communication skills, particularly in English, Hindi & Bengali .

Key Responsibilities

Give a calls to potential customers to introduce products/services.

Deliver scripted presentations and answer questions about our offerings.

Identify customer needs and suggest appropriate services.

Maintain records of calls, including customer information and call notes.

Follow up on customer inquiries to ensure satisfaction and promote repeat business.

Meet daily, weekly, and monthly call targets.

Requirements

Female Business Consultant

Fluent in English (verbal and written communication).

Proven experience as a Business Consultant, or similar role.

Ability to handle rejection and remain positive.

Basic computer knowledge (CRM systems, MS Office).

Preferred Skills

Experience in sales or customer service.

Knowledge of additional languages is a bonus.

Strong listening and problem-solving skills.

If you’re passionate about engaging with customers and helping them discover our products

Mode of work - work from office 

Job Type- Full Time

Place- Kolkata/ Salt Lake Sec- ll

Project Head for a well-funded construction tech platform backed by a renowned group.

Responsibilities

• Responsible for supervision and execution of project as per agreed design and cost parameters.
• To coordinate with local architects and contractors to ensure detailed plans are in line with the project expectations.
• To ensure availability of materials, equipment that are needed at site.
• To check with the statutory compliance of the project and to ensure that the project site is free from complications before starting the project.
• To provide technical guidance on site whenever & wherever required and resolving critical issues on site.
• To ensure that there is safe working environment at the site and check if all safety measures are taken care of.
• Should have successfully demonstrated capability to design and implement SOPs for end-to-end construction activities.
• Should be well conversant with the quality parameters and check lists for end-to-end construction processes and monitoring mechanisms to ensure compliance with quality standards.

What is the company looking for

• BE/ B. Tech in civil engineering.
• 2-4 years prior work experience in construction and real estate.
• Should be from Kolkata or willing to relocate to Kolkata.

Minimum 2 years of working experience.

Can work on live projects of international clients.

Can handle multiple projects

Error-free coding.

Required Experience, Skills and Qualifications

Objective-C, or increasingly, the Swift 3.0 programming language

Apples Xcode IDE

Frameworks and APIs like Foundation, UIKit, and CocoaTouch

UI and UX design experience

Apple Human Interface Guidelines

2D and 3D graphics frameworks like SpriteKit and SceneKit

OpenGL or Metal, iOS graphics APIs

Familiarity with iOS 10 and newer OS versions

A Git code repository technology

Strong Objective-C skills and inside-and-out knowledge of the iOS SDK.

Experience using and creating scalable web-based Restful APIs.

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

Job Description for Project Head for IT

• Provide technical vision and strategy for the team.
• Assess issues regarding Information Systems and create manageable solutions
• Own technical architecture for the application and infrastructure for the product
• Discover and help implement new technologies that yield competitive advantage
• Develop a company's strategy around technology and product to ensure alignment with its business goals.
• Strategic Direction for identifying and implementing new technologies
• Supervise system infrastructure to ensure functionality and efficiency
• Build quality assurance, data protection and security processes
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
• Communicate technology strategy to partners and investors
• Setting a vision for how technology will be used in the company.
• Ensuring that technological resources meet the company's short and long-term needs.
• Creating timelines for the development and deployment of all technological services.
• Making executive decisions on behalf of the company's technological requirements.
• Managing technology budgets and time frames.
• Staying on top of technology trends and developments.
• Lead the team on design and execution of the engineering roadmap with a focus on engineering excellence in all aspects of the execution.
• Establish repeatable processes and methods that ensure a high level of productivity, quality, and reliability.

Requirements and skills

• Proven experience as a Project Head or similar leadership role with 5+ years of experience in a technology leadership role
• BSc/BA in Computer Science, Engineering or a related field; MS/MBA or other relevant graduate degree is a plus.
• Must have hands-on experience in Java, Front end technologies like Bootstrap, jQuery, Angular, AWS, Modular software development, multi-tenant architecture and highly scalable systems and Server Operating systems internals, benchmarking and performance tuning (Linux & Windows)
• Knowledge of technological trends to build strategy
• Ability to conduct technological analyses and research
• Excellent communication  and team management skills
• Leadership and organizational abilities
• Strategic thinking and problem-solving aptitude
• Experience in architecture, developing, deploying, and operating large scale, highly available, SaaS applications and services in private or public cloud.