11+ Know your customer Jobs in Kolkata | Know your customer Job openings in Kolkata
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About Hamleys:
Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.
Job Title: Fun Consultant
Grade: A1
Role:
- Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
- To efficiently adhere to all “company procedures and policies.”
- To work with the team to achieve award winning “customer service.”
Key Responsibilities:
- Contribute to achieve store KPIs.
- Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
Desired Skills & Abilities
- Superior understanding of Indian retailing and global trends.
- Good communication and interpersonal skills - understand customer needs
- Good at relationship building - conversion to sales
- Ability to follow brand and store guidelines
- Good operations experience – receiving stock, inventory keeping, cash handling etc.
JavaExperience: 2-8 years
Skills
* Hands-on development skills in Java8 features like Streams, Lambda expressions, Enhanced for loops, Parallel processings, etc.
* Hands-on development skills in Springboot, Microservices & JPA/Hibernate.
* Experience in designing, analyzing and troubleshooting large-scale distributed systems.
* Experience in any Java based rule engine implementation for workflows.
* Experience in Dockers, ElasticSearch, Messaging and any RDBMS.
* Experience with Swagger, Git, Jenkins & Maven.
* Experience with any of Nosql databases.
Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Job Description
Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention.
Developing and maintaining strong relationships with SME clients, understanding their business needs, and providing personalized service.
Identifying and pursuing new business opportunities within the SME sector to grow the insurance company's client base and revenue.
Ensuring smooth and efficient service delivery to SME clients, addressing their queries and concerns promptly.
Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention.
Selling insurance products and services to SMEs, as well as cross-selling other relevant financial products offered by the company
Working with internal teams and customer service, to facilitate seamless service delivery to SME clients.
Skills and Qualifications:
- Excellent communication, interpersonal, and negotiation skills.
- Proven track record of achieving sales targets and identifying new business opportunities.
- Understanding of various insurance products and policies relevant to SMEs.
- Providing customer service and building long-term relationships.
- Well Experienced & Familiarity with the unique needs and challenges of SME businesses.
- Bachelor’s Degree.
PostgreSQLAbout the Role We are looking for a highly skilled and self-driven Senior Data Engineer to take full ownership of our database architecture and operations. This is a WFO role that blends high-level database development, database administration (DBA), and customer consultation.
You won't just be writing code in the background; you will be the primary voice for data best practices, helping our customers understand why we build things the way we do.
What You Will Do
- Database Development: Design, develop, and optimize complex T-SQL queries, stored procedures, views, and triggers.
- Database Management: Oversee database health, performance tuning, security, and backup strategies to ensure maximum uptime.
- Project Support: Act as the database subject matter expert (SME) for cross-functional project teams, ensuring data integrity and scalability in every release.
- Customer Consultation: Work directly with customers to understand their data needs. You will educate them on the "right way" to approach database solutions, guiding them away from quick fixes and toward long-term stability.
- Problem Solving: Proactively identify bottlenecks and resolve database issues before they impact the business.
Who You Are
- An Individual Thinker: You don't wait to be told what to do. You see a problem, you analyze it, and you fix it. You take full responsibility for your domain.
- A Great Communicator: You can explain complex database concepts to non-technical stakeholders with clarity, patience, and high energy.
- Customer-Obsessed: You bring a positive attitude to every interaction. You aren’t just delivering a file; you are delivering a solution that helps the customer succeed.
- Results-Oriented: You take pride in delivering top-notch work consistently. You care about the quality of your code and the stability of the systems you manage.
Requirements
- 3+ years of experience with Microsoft SQL Server (Development & Administration) or Postgres Or MySQL.
- Deep expertise in T-SQL and Schema design.
- Experience with performance tuning and query optimization.
- Strong understanding of database security and maintenance.
- Excellent verbal and written communication skills (English).
Javascript
Redux/FluxExciting Opportunity for React JS Developers!
🚀 Are you a passionate problem-solver who loves creating top-notch applications? Look no further! At Codebuddy, we're opening doors for talented React Native Developers like you!
What We Offer:
🌟 Challenging projects that push your skills to the limit!
🚀 Collaborative environment where innovation thrives!
💼 Competitive pay reflecting your hard work and dedication!
📚 Opportunities for continuous learning and career growth!
👥 A team that values your creativity and expertise!
What You'll Do:
🛠 Develop JavaScript applications using React.js or React Native.
🤝 Collaborate cross-functionally, working on diverse infrastructures.
🎨 Create seamless UI/UX with HTML, CSS, and JS, integrating the backend through REST API.
🖋 Write, execute, and maintain clean, reusable, scalable code.
🔧 Tackle bottlenecks, bugs, and ensure app responsiveness and performance.
💻 Work with React, Redux, Node.js, and contribute to code automation.
What We Look For:
💡 Strong JavaScript, React, and API knowledge.
🏗 Familiarity with Object-Oriented Programming.
📝 GIT proficiency and ability to document code.
🔒 Attention to detail, analytical mindset, and proactive approach.
🚀 Passion for building industry-leading applications.
Join Us and Enjoy:
💰 Fair compensation for your exceptional efforts!
🤝 A supportive team environment where your ideas matter!
📈 Ongoing opportunities for professional development!
🌐 A chance to shape the future of innovative applications!
🏆 Recognition for your achievements and dedication!
If you're ready to take your skills to new heights and be part of a dynamic team, we want you! Apply now at Codebuddy and embark on an exciting journey of creativity and growth. Don't miss out on this incredible opportunity! 🚀
Industry
- Information Technology & Services
Employment Type
Full-time
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Amazon Web Services (AWS)Strategic Vendor Alliance – AWS Practice Lead and Overall P&L owner for India Business and Drive Profitability.
A) Managing the AWS Practice for Clients and executing the strategic business plan for the company and channel partners ecosystem with regards to different Services of AWS.
B) Built key relationships with various segment leaders in AWS from the Commercial and Public Sector and create Client led AWS Solutions for Partners to make simplifying cloud approach for customers.
C) Building a predictable pipeline of joint opportunities via differentiated proposition to the customers and Partners by working with AWS on a unique offerings specifically to Client.
D) Drive SMB focus approach for AWS which contributes 50%of Clients overall Business using ready to use cloud bundles for various workloads
E) Own the relationship map, drive and monitor cadence meetings, both with Internal Sellers and Channel Partners measured by different parameters on Incremental growth ,customer acquisition, partners onboarding, Manage Services led approach ,migration and deployment ,success of each GTM
F) Lead a Team of Product Mangers (who will drive specific GTM like SAP on AWS , SMB Scale Drive, Education focus,Cloud Front Drive- CDN bundle , Strategic Workloads like Microsoft Workload,DC Migration ,DR on Cloud)
G) Managing Partner Profitability metrics by creating various different avenues from recurring resale consumption and services led engagement for partners.
H) Worked on Long Term direction of the company business plan to drive Incremental Growth.
I)Collaborate with internal peers within the company to build cloud business model,how to attach manage services to various services of the Hyperscaler in building the framework.
Position: Windows SRE
Responsibilities:
- Windows Site Reliability Engineer with experience in managing large websites where Millions of customers hit
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Among your responsibilities will be the installation and configuration of storage, servers, Microsoft servers (Cluster Services, File Services, Active Directory Services, Certificate Authority services), Virtual Infrastructure (Hyper-V), IIS, MS SQL and backup system
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise and collaborate with vendors and Zacks personnel for problem resolution, decision making, knowledge sharing
Requirements:
- Minimum 5+ years of Windows support experience, 7, 8, 10, and Microsoft Server (all)
- Windows server expertise
- Familiar with WAN/LAN technologies
- Understanding of the OSI model
- Virtualization - MS Hyper-V, VMware, vSan
- Strong understanding of Internet protocols including HTTP(S), SSL, TCP, IP
- MS IIS administration and configuration
- MS Active Directory
- MS Storage Space
- DNS and DHCP
- SSL certificates and PKI
- Familiar with the ITIL framework
- Strong PowerShell experience
- Information Security experience a plus Other Qualifications
- Excellent attention to detail
Experience: 8-10 years
- Installing and maintaining the Oracle database software.
- Creating storage database structures with high-level security features.
- Altering storage structures to meet the evolving needs of the company.
- Setting up database user accounts.
- Training users on how to access the information in the database.
- Finding and debugging malfunctioning programs affecting the database integrity.
- Creating autonomous database backups.
- Regularly updating the database security protocols.
React.jsJavascriptRedux/Flux
HTML/CSSNowPurchase is transforming the 140B$ Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction and every machinery. NowPurchase is building a rich, digital marketplace where Metal Manufacturers can procure high quality raw materials in a trusted manner. At the same time we are building the OS (Operating System) that will supercharge their productivity and processes to ultimately make procurement autonomous. Now Purchase raises
USD 2.4 million in Nov 2021, led by Orios Venture Partners, InfoEdge Ventures.
The B2B manufacturing industry has a lack of digitisation globally. NowPurchase envisions being the operating system for metal manufacturers, starting off with foundries. The end goal is to be able to automate procurement by creating & connecting the different systems both on the software and hardware end (ex: furnaces, spectrometers).
Website: https://nowpurchase.com/" target="_blank">https://nowpurchase.
LinkedIn: https://www.linkedin.com/company/nowpurchase/" target="_blank">https://www.
About the role:
We are looking to add an immensely talented Lead Front End Engineer that will help us invent, design, refine and deliver products that will meet our vision. Expect to build a lot of web interfaces and dashboards both for the browser as well as native IoT-enabled terminals that will be placed at the manufacturers' premises. You need to lead the front end team to make sure they are delivering high quality code and are constantly inspired to experiment with tools to push
out MVPs.
Job Role:
● You’ll be working directly with the lead and the product team to make decisions about your code and future of the product.
● Working on modular code installing over web, mobile and native IoT enabled terminals that leverage REST-based services and real time sockets.. This would include visual dashboards and minimising the time that are critical for the manufacturing process.
● Have a strong emphasis on shipping features quickly without sacrificing code quality. Be ready to build a lot of MVPs that will go through iteration or be completely scrapped depending on the outcome at the customer end.
● Lead your own Agile projects and lead the team from software design to implementation and deployment. Maintain sprints, delivery timelines and contribute to better managing the engineering team.
● Transform UI designs and mockups into pages and flows using CSS3 and JavaScript frameworks. Be ready to do the mockups yourself sometimes.
● Build a culture of simplicity and pragmatism, which is reflected in your elegant code that other developers emulate and you ensure through thorough code reviews and processes.
● Have an exceptional understanding of asynchronous request handling, partial page updates, and service workers and command over the internals of JavaScript, React and Redux.
● Continuously evaluate existing engineering processes and recommend improvements.
Required Skills and qualification:
● 4+ years’ experience developing rich UI/Front-end for user-facing web applications.
● Strong experience with React or similar frameworks, TypeScript, SSR (Server Side Rendering), SPA (Single Page Application), PWA (Progressive Web application), OOP (Object Oriented Programming), Reactive programming, and Unit tests.
● Demonstrated ability to function as a project leader as well as an individual contributor.
● Excellent communication and facilitation skills.
Location: WFO in Kolkata, West Bengal (Hybrid)
Benefits:
● ESOPs: 10% of NowPurchase is dedicated to current & future team members. Your package would entail some ESOPs so that you own a part of the company and grow along with it.
● Medical Insurance: Benefits of group insurance of 3 lakhs for family including parents, spouse, children
● Complete Relocation Expenses: We are building a unicorn out of the city of Joy (Kolkata). We will pay for everything you spend to relocate here.
JavascriptReact.jsHTML/CSS
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