11+ Know your customer Jobs in Pune | Know your customer Job openings in Pune

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Role Overview

We're looking for experienced Data Engineers who can independently design, build, and manage scalable data platforms. You'll work directly with clients and internal teams to develop robust data pipelines that support analytics, AI/ML, and operational systems.

You’ll also play a mentorship role and help establish strong engineering practices across our data projects.

Key Responsibilities

• Design and develop large-scale, distributed data pipelines (batch and streaming)
• Implement scalable data models, warehouses/lakehouses, and data lakes
• Translate business requirements into technical data solutions
• Optimize data pipelines for performance and reliability
• Ensure code is clean, modular, tested, and documented
• Contribute to architecture, tooling decisions, and platform setup
• Review code/design and mentor junior engineers

Must-Have Skills

• Strong programming skills in Python and advanced SQL
• Solid grasp of ETL/ELT, data modeling (OLTP & OLAP), and stream processing
• Hands-on experience with frameworks like Apache Spark, Flink, etc.
• Experience with orchestration tools like Airflow
• Familiarity with CI/CD pipelines and Git
• Ability to debug and scale data pipelines in production

Preferred Skills

• Experience with cloud platforms (AWS preferred, GCP or Azure also fine)
• Exposure to Databricks, dbt, or similar tools
• Understanding of data governance, quality frameworks, and observability
• Certifications (e.g., AWS Data Analytics, Solutions Architect, Databricks) are a bonus

What We’re Looking For

• Problem-solver with strong analytical skills and attention to detail
• Fast learner who can adapt across tools, tech stacks, and domains
• Comfortable working in fast-paced, client-facing environments
• Willingness to travel within India when required

• Job Description:      

• Team Leading experience upto 2 years

• Extensive experience in Appian BPM application development
• Knowledge of Appian architecture and its objects best practices
• Participate in analysis, design, and new development of Appian based applications
• Mandatory Team leadership and provide technical leadership to Scrum teams Certification Mandatory- L1, L2 or L3
• Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
• Build applications: interfaces, process flows, expressions, data types, sites, integrations,
• Proficient with SQL queries and with accessing data present in DB tables and views
• Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services
• Experience working with different Appian Object types, query rules, constant rules and expression rules

Qualifications

• At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher
• Over 8 years in Implementing IT solutions using BPM or integration technologies
• Experience in Scrum/Agile methodologies with Enterprise level application development projects
• Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

• Appian BPM application development on version 19.x or higher
• Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
• Good leadership skills and the ability to lead a team of software engineers technically
• Experience working in Agile Scrum teams
• Good Communication skills

We are seeking an experienced and proactive Employee Relations (ER) Specialist to join our team. The ideal candidate will focus on fostering and maintaining positive relationships between employees and the organization to ensure a harmonious and productive workplace environment.

Key Responsibilities:

• Build and maintain strong relationships with employees at all levels to promote trust and open communication.
• Address and resolve employee concerns or grievances in a timely and professional manner.
• Collaborate with HR and management teams to implement policies and practices that support a positive workplace culture.
• Conduct investigations into employee complaints, ensuring fairness, confidentiality, and compliance with company policies.
• Provide guidance and support on employee engagement, performance management, and conflict resolution.
• Work closely with leadership to ensure alignment of ER practices with organizational goals.
• Contribute to creating a safe, inclusive, and motivating environment where employees feel valued and supported.

Qualifications:

• Proven experience in Employee Relations or HR roles.
• Strong interpersonal, communication, and problem-solving skills.
• Knowledge of labor laws and regulations.
• Ability to manage sensitive situations with discretion and professionalism.

This role plays a vital part in creating a satisfied workforce, ultimately leading to improved business outcomes.

Position: Sr SDET

Experience: 5 years

Location: Pune (Amar tech park)

Mode: 5 days a week from office

What’s the role?

We are looking for a Senior SDET to contribute to the design and building of our software offerings. Our engineering team works with .NET in an Agile environment. We use Azure DevOps Pipelines and Release. The definition of 'DONE' includes writing automated tests so our full regression on releases will effortless. We strive to do thing right and not just band-aid the problems. Our management is engaged and looking for feedback on how we can become better, iteratively.

You will have the opportunity to…

• Participate in story refinement sessions to ensure the details and dependencies are well 
• defined & understood with considerations for testing
• Collaborate with Product Owner and Developers as a team to deliver quality
• Writing and maintaining tests cases, executing, and perform ad-hoc testing with the end-user 
• experience in mind
• Automate test cases based on priority before the close of the sprint
• Participate in code review to ensure commits are up to standards
• Monitor the Azure Release for regression bugs and or issues with environments
• Work with geo-distributed teams to coordinate testing of features
• Be vocal during Retrospective meetings and follow up on process improvements
• Managing quality and bugs reports in all stages of releases

Our ideal candidate will have…

• 5+ years of experience as an SDET
• 3+ years of experience with Selenium WebDriver and Grid
• 2+ years of experience of testing web API through code
• Strong experience of OOP design with C# programming skill
• Ability to write complex SQL queries for data validation
• Knowledge of test methodologies and their corresponding tools
• Ability to recognize errors and assess risks within applications and or processes
• Working knowledge with Visual Studio 2016+ and Git
• 1+ year of experience with of CI/CD pipelines
• An understanding of the ROI and risk for ah-hoc testing, test automation, code coverage and 
• feature coverage
• A passion for design, development, and quality.

•  3+ years of experience in Machine Learning
• Bachelors/Masters in Computer Engineering/Science.
• Bachelors/Masters in Engineering/Mathematics/Statistics with sound knowledge of programming and computer concepts.
• 10 and 12th acedemics 70 % & above.

Skills :
 - Strong Python/ programming skills
 - Good conceptual understanding of Machine Learning/Deep Learning/Natural Language            Processing
 - Strong verbal and written communication skills.
 - Should be able to manage team, meet project deadlines and interface with clients.
 - Should be able to work across different domains and quickly ramp up the business                   processes & flows & translate business problems into the data solutions