Senior Digital Marketing Executive

About LJI

Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.

Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.

Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognised as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.

Explore more about us at www.lji.io

What you will OWN:

• Build the infrastructure required for optimal extraction, transformation, and loading of data from various sources using SQL and AWS ‘big data’ technologies.
• Create and maintain optimal data pipeline architecture.
• Identify, design, and implement internal process improvements, automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Work with stakeholders, including the Technical Architects, Developers, Product Owners, and Executives, to assist with data-related technical issues and support their data infrastructure needs.
• Create tools for data management and data analytics that can assist them in building and optimizing our product to become an innovative industry leader.

You would make a GREAT FIT if you have:

• Have 2 to 5 years of relevant backend development experience, with solid expertise in Python.
• Possess strong skills in Data Structures and Algorithms, and can write optimized, maintainable code.
• Are familiar with database systems, and can comfortably work with PostgreSQL, as well as NoSQL solutions like MongoDB or DynamoDB.
• Hands-on experience using Cloud Dataware houses like AWS Redshift, GBQ, etc.
• Experience with AWS cloud services: EC2, EMR, RDS, Redshift, and AWS Batch would be an added advantage.
• Have a solid understanding of ETL processes and tools and can build or modify ETL pipelines effectively.
• Have experience managing or building data pipelines and architectures at scale.
• Understand the nuances of data ingestion, transformation, storage, and analytics workflows.
• Communicate clearly and work collaboratively across engineering, product.

Why Choose US?

• This opportunity offers a dynamic and supportive work environment where you'll have the chance to not just collaborate with talented technocrats but also work with globally recognized brands, gain exposure, and carve your own career path.
• You will get to innovate and dabble in the future of technology -Enterprise Cloud Computing, Blockchain, Machine Learning, AI, Mobile, Digital Wallets, and much more.

Job Title: Project Manager

Location: Mumbai

Experience: 2 to 4 years

Job Type: Full-time

Job Description:

We are looking for a motivated and experienced Project Manager to lead software development projects in an Agile environment. The ideal candidate will have 2 to 4 years of experience managing projects, working closely with development teams, and ensuring timely and high-quality delivery aligned with business goals.

Key Responsibilities:

• Lead and manage end-to-end software development projects.
• Facilitate Agile ceremonies like daily stand-ups, sprint planning, reviews, and retrospectives.
• Collaborate with Product Owners to manage and prioritize the backlog.
• Remove impediments to ensure smooth workflow and timely delivery.
• Track project progress using Agile metrics (e.g., burndown charts, velocity).
• Communicate project status, risks, and issues effectively to stakeholders.
• Encourage a culture of collaboration, continuous improvement, and accountability.
• Ensure adherence to Agile methodologies and the Software Development Life Cycle (SDLC).

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 2 to 4 years of experience in a Project Manager or Scrum Master role.
• Strong understanding of Agile and Scrum frameworks.
• Basic knowledge of SDLC and understanding of software development practices.
• Familiarity with project tracking tools like JIRA and Confluence.
• Strong communication, problem-solving, and leadership skills.

Preferred Qualifications:

• Certification in Scrum (CSM) or Agile methodologies.
• Basic coding knowledge or understanding of software project structures.
• Experience in IT or software development environments.

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly

• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion

• Needs to be able to follow multiple different processes depending on the circumstances

• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues

• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues

• Avaya ACSS certification

• Avaya SBC – Triage alarms, Troubleshooting breakfix issues

• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues

• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC

• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues

Fuzen is a no-code SaaS platform founded and backed by IIT alumni.

We help non-technical SaaS founders bring their product ideas to life at ZERO upfront cost. We are building a marketplace of simple SaaS apps by helping founders to build products with our no-code platform.

The majority of our customers come from traditional industries like - construction, engineering, transportation, consulting etc. and we have recently received seed funding from angel investors.

We are looking for software developers who are good at problem-solving and are interested in product building.

1. Write clean, maintainable, and efficient code
2. Design robust, scalable and secure systems
3. Contribute to all phases of the development lifecycle
4. Follow best practices (test-driven development, continuous integration, SCRUM, refactoring, and code standards)
5. Drive continuous adoption and integration of relevant new technologies into the design.
6. You will be expected to work on Ruby On Rails, React JS, AWS, Heroku, Google Cloud and 3rd party API integrations.

IMPORTANT - Fuzen is an early-stage startup. The work culture is fast-paced and challenging. The job will be demanding and will offer a lot of learning. You should apply only if all of this excites you.

• Bachelors degree or equivalent qualification with 2+ years of professional experience in Talent Acquisition.
• 2+ years experience in full lifecycle recruiting in the IT industry.
• An expert level of knowledge in all full lifecycle recruiting components including, sourcing, qualifying, networking, assessing, legal, job analysis, wage and salary trends, relationship management, and due diligence.
• Detailed analysis of the JD - to understand the client's requirement thoroughly.
• Sourcing and screening of valid profiles.
• Ensuring SLAs are met for providing the validated profiles.
• Basic Excel Skills like Vlookup, Pivot, and PPT skills
• Maintaining a detailed tracker and Scheduling the shortlisted profiles for an interview and ensuring regular following up.
• Candidate Selection offers negotiation and follow-up with joining to ensure the onboarding.
• Must be able to manage competing demands, accept generous and constructive feedback, while being extremely adaptable and flexible. 
• Ability to handle sensitive and confidential information appropriately.

• Work closely with Hiring Managers to plan and close all assignments in the stipulated time frame.
• Develop a strong pipeline of high-caliber talent for all current and anticipated demands.
• Developing and maintaining strong working relationships with internal clients, vendors, and other team members to create a partnership that yields success, predictable results, and credibility.
• Managing the selection, offers, negotiation, closing, and administrative components of the recruitment process.
• Manage mid and senior-level hiring
• Sourcing through various sourcing channels, candidate management, stakeholder management. 
• Deliver high-quality work in a high-paced, dynamic work environment consistently by managing time and effort
• Taking initiative to complete unanticipated, and verifying the completeness of your own work
• Deliver high-quality results in a timely manner, individually and through others; initiate action and accomplish goals across a wide range of teams and projects in the face of multiple demands, grow professionally by actively staying up-to-date in areas of expertise.
• Hands-on experience and in-depth understanding of various technologies
• Hands on experience in excel reporting and analyses