Social Media Marketer

Role: CorePHP Developer 

Developer Requirements/Expectations:

• Experience: 4-5 Years
• Tech Stack: Core PHP, MySQL, Basic JavaScript, Oracle
• 3rd Party Integration: Payment Gateways (Apple Pay Wallet, Google Pay, Stripe)
• Tools: Trello, Slack, Github
• Soft Skills: Team Work, Excellent Client Communication. 

Engagement Type: Full Time, Dedicated

• Work Hours: 8 Hours per day, 160 hours per month
• Shift: 10 AM-7 AM IST (Including Lunch hour)
• Work shifts need to be flexible to accommodate client calls in EST.
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Location: Remote

Website Performance Monitoring & Optimization:

• Monitor website load speed and ensure optimal user experience across devices.
• Identify performance gaps, suggest improvements, and track progress.
• Conduct website audits focusing on technical SEO, usability, and site speed.

Visual Analytics & User Behavior Analysis:

• Track visual analytics (heatmaps, session recordings) to identify issues.
• Report on user behavior patterns and suggest actionable improvements.
• Identify and report website issues such as broken links, slow-loading pages, or improper visual elements.

Collaboration & Reporting:

• Work with the marketing and development teams to align website goals with business objectives.
• Provide regular performance reports, highlighting issues, insights, and recommendations for improvements.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Candidates with good Accounting knowledge, Ms Excel skills, English communication skills, good learning skills, below 30 Yrs age, residing in Kolkata, and want to grow rapidly, Those who are not from an Accounting background, please don't apply.

React.js Developer Responsibilities:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

React.js Developer Requirements:

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

1. Convert leads to business with lead generation, customer interaction, and persuasive skills.

2. Communicate with various target groups, understanding their needs, maintaining relationships

3. Set up and conduct business collaboration meetings with companies and our suppliers.

4. Identify new avenues of growth, suggesting and building campaigns which can benefit the overall performance of the sales department.

5. Identify sales leads, pitch services to new clients, and maintain a good working relationship with them.

6. Work with the internal product and management teams to increase sales opportunities for the organization.

7. Onboard new clients on our application.

• Defining new merchandising or reporting functionality
• Adding more advanced search capabilities
• Improving scoring/recommendation models
• eCommerce platform integrations/API implementations
• Load testing/scaling features as we continuously grow
• Something new. There are always interesting new challenges that come our way. Here are a couple of things we’ve worked on recently:
  • Managing background jobs with competing performance goals like quick turnaround while staying within platform API limits
  • Embedding and dynamically changing products in an email even after sending it
  • Managing and coordinating multi data-center processes

• 1-3 years of experience in Ruby On Rails (or a similar MVC framework like Express or Django). You are comfortable with Routes, Migrations, Models, Callbacks, Validations, and so on.
• Ability to design clean, scalable data structures for new features.
• A good understanding of design patterns so that complex processes are written in a maintainable way.
• Knowledge of managing source code with Git.
• Comfortable in a Linux OS.
• Good communication skills, and ability to clearly plan and describe features before building.

• Challenging, exciting work, at scale
  You get to understand the challenges our customers face first-hand, and collaboratively design and build amazing solutions that will be used by millions of shoppers through billions of API requests. There’s always something new and exciting to build.
• Have a direct impact
  Seven engineers currently build, refine, and scale the entire product. Working in a small team means you will have a say in the way the product is built, and your performance will have a direct impact on the company’s outcome.
• Culture
  Tagalys is a place for you to be yourself, enjoy your work, and achieve your potential. We love the energy that comes from working with smart people in a simple and welcoming environment. We design our workflow to make sure you are also able to focus on everything else in life that is important: family, friends, and health.
• Benefits
  You get great pay, coupled with flexible hours, a hybrid work model, and comprehensive insurance for your and your dependents. For the people contributing significantly, we also offer ESOPs so there is an opportunity to build wealth as you help the company grow.