Physical Design Engineer

Job Title: Area Sales Manager – B2B School Sales

Location: Thrissur & Cochin, Kerala

Experience: 1 to 4 years

Salary: ₹3.5 – ₹4 LPA

Industry: Education / EdTech / B2B Sales

Employment Type: Full-Time

Job Summary:

We are looking for a highly motivated and energetic Area Sales Manager to drive B2B sales in the school segment across Thrissur and Cochin. The ideal candidate will be responsible for developing new business opportunities, maintaining strong relationships with school decision-makers, and achieving sales targets.

Key Responsibilities:

• Identify and onboard new schools in the assigned territory (Thrissur & Cochin).
• Build and maintain strong relationships with principals, school management, and key decision-makers.
• Pitch educational products/services to schools and ensure timely closures.
• Achieve monthly and quarterly sales targets.
• Conduct product demos and training sessions for clients.
• Work closely with the marketing and operations team to ensure seamless delivery and customer satisfaction.
• Monitor competition and market trends to strategize accordingly.
• Maintain accurate records of sales, client interactions, and follow-ups via CRM tools or reporting formats.

Required Skills & Qualifications:

• Bachelor's degree in any discipline (MBA is a plus).
• 1–4 years of experience in B2B sales, preferably in the education sector or similar.
• Prior experience in school sales will be a strong advantage.
• Excellent communication and interpersonal skills.
• Strong negotiation and presentation abilities.
• Self-driven and target-oriented.
• Willingness to travel locally within assigned areas (Thrissur & Cochin).

Benefits:

• Fixed salary: ₹3.5 – ₹4 LPA (based on experience and interview performance).
• Incentives based on sales performance.
• Travel reimbursement.
• Career growth opportunities in a fast-growing sector.

Key Responsibilities:

Kubernetes Management:

Deploy, configure, and maintain Kubernetes clusters on AKS, EKS, GKE, and OKE.

Troubleshoot and resolve issues related to cluster performance and availability.

Database Migration:

 Plan and execute database migration strategies across multicloud environments, ensuring data integrity and minimal downtime.

Collaborate with database teams to optimize data flow and management.

Coding and Development:

 Develop, test, and optimize code with a focus on enhancing algorithms and data structures for system performance.

Implement best coding practices and contribute to code reviews.

Cross-Platform Integration:

  Facilitate seamless integration of services across different cloud providers to enhance interoperability.

Collaborate with development teams to ensure consistent application performance across environments.

Performance Optimization:

  Monitor system performance metrics, identify bottlenecks, and implement effective solutions to optimize resource utilization.

Conduct regular performance assessments and provide recommendations for improvements.

Experience:

  Minimum of 2+ years of experience in cloud computing, with a strong focus on Kubernetes management across multiple platforms.

Technical Skills:

  Proficient in cloud services and infrastructure, including networking and security considerations.

Strong programming skills in languages such as Python, Go, or Java, with a solid understanding of algorithms and data structures.

Problem-Solving:

 Excellent analytical and troubleshooting skills with a proactive approach to identifying and resolving issues.

Communication:

 Strong verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.

Preferred Skills:

- Familiarity with CI/CD tools and practices.

- Experience with container orchestration and management tools.

- Knowledge of microservices architecture and design patterns.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Applications through email only.

Please visit the below URL to participate -

https://ukti.co.in/jd_writer.html

About Role

The Writer will play a key role in daily operations, eventually managing a growing team of content creators in the capacity of a Manager/Editor.

The role demands someone proactive (getting to work instead of waiting for instructions) with killer written communication skills. The candidate must hold a deep belief in the power of words and should have some understanding of the purpose of content creation for brands. The candidate should also be familiar with content marketing and the SaaS space.

The role entails a training period of 2 months, during which structured sessions are delivered to help writers excel in their role. Since this is a small and early-stage setup, opportunities to learn, grow and don multiple hats will be in plenty

The Writer will be trained on different types and formats of written communication – blogs, articles, whitepapers, website copy, various marketing collateral.

Roles and Responsibilities

The Writer will be responsible for the following:

• Creating well-researched and punchy content pieces
• Creating content in line with brand and editorial guidelines
• Developing an understanding of the brand and its audiences
• Staying up-to-date with industry developments in the content and marketing spaces

What is Ukti Looking For?

As a Writer at Ukti, you would need to be:

• A minimum of two years of experience in B2B SaaS writing is required
• Detail-oriented
• Creative
• Empathetic
• A problem solver
• A team player
• Able to perform well in high-pressure situations

The Writer must possess the following skills:

• Critical thinking
• Time management
• Clarity of thought
• Leadership
• Strong interpersonal and business communication skills
• Proficiency in verbal and written English
• Familiarity with MS Word
• Ability to work independently and take ownership

Hiring Process

The hiring process consists of two written rounds that assess the candidate’s communication skills and linguistic proficiency, followed by an in-person/video interview where the details of the position are discussed

To participate please visit Careers page at ukti.co.in

An aesthetically pleasing design creates a positive response in people’s brains and leads them to believe the design works better. Users often perceive aesthetically pleasing design as design that’s more usable. We need Visual Designers who know how to make their design interfaces usable, how to draw the user’s eye to the correct information and functionality., and how to prioritise content on a page through size, colour, and the use of negative space. We need visual designers who have mastered the basics of UI, graphic design, branding, and visual communication. This is because they have to translate a brand’s style and voice into a beautiful yet usable design. We take our design process seriously. So research via surveys, customer feedback, heat mapping, and analytics forms a core part of our process. Our designs go through an internal design checklist so that we achieve user goals while keeping in mind technical limitations. You need to be someone who’s flexible, agile, responsive and honestly, calm! You will be juggling multiple projects. The office environment is young and dynamic. It's a work-hard, play-hard culture. We work in a hybrid model, three days from the office, and 2 days from home. If this sounds like you, apply to us.

• Strong core Java skills
• Experience of web development with spring MVC or 3+ years with Spring Boot micro services
• Excellent knowledge of Spring Framework (3 and above) and a clear understanding of dependency injection
• Good understanding of Hibernate/JPA and Object-relational mapping, including performance considerations
• Experience with build tools such as Maven, gradle
• Continuous Integration- Jenkins/Gitlab Cli
• Experience developing REST based web services
• Experience integrating systems using a wide variety of protocols like REST, SOAP, JSON and a number of others
• Proven ability to understand and troubleshoot large systems, drilling down to code level to identify the root cause of issues
• Source Code Management- Git, BitBucket, Subversion
• Experience with agile tools and methodologies (eg Scrum, Confluence, JIRA)
• Excellent communication skills- written & oral
• Must be able to work in a team environment with minimal supervision, comfort with collaboration, open communication and reaching across functional borders.
• Significant experience of agile development practices - TDD, BDD, automated builds, continuous integration, tooling to monitor code quality