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IBM Rational Jobs in Delhi, NCR and Gurgaon

11+ IBM Rational Jobs in Delhi, NCR and Gurgaon | IBM Rational Job openings in Delhi, NCR and Gurgaon

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PwC

at PwC

Agency job
via Randstad India by Shreya Chaudhary
Jaipur, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
10 - 15 yrs
₹15L - ₹20L / yr
Project Management
TOGAF
PMP
PRINCE2
Oracle DBA
+9 more

Position Title: Enterprise Architect Expert

Grade/Level: Principal Consultant

LoS: Advisory

Sub LoS/SBU: Government & Public Sector

Location: New Delhi/Jaipur

Position Type: Full time

Subject Matter Expertise: Enterprise/Solution Architect


Job Summary

 

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 208,000 people who are committed to delivering quality in Assurance, Advisory and Tax services.

 

Within Advisory, PwC has a large team that enables government organisations to transform and provide better service to citizens and optimize operations. The open position is for a candidate who desires to work with government clients and bring about a change in society. A successful candidate will be expected to work pro-actively and effectively on multiple client engagements over the period of time and take ownership of the entire project delivery he/she entrusted with.

 

Proposed role requires a candidate with relevant experience in Enterprise/Solution Architecture. He/She would have lead the process improvement and solution conceptualization and handled large integrations involving the latest technologies in the field of solution architecture. The architect should have a successful track record in managing and implementing e-government projects with particular focus on business components, and has contributed to the IT Strategy, maintenance of the information strategy and use architecture to support business and process change.

 

The candidate should strong interpersonal skills, who not only enjoys the challenge of working with other team members but externally with a diverse, senior-Government officials across varied Ministries and PSUs. Recent experience and understanding of the Indian business ecosystem and government initiatives is a must.

 

The candidate will be required to showcase excellent communication skills and will have demonstrated consistently the skill and capability in delivering impactful and insightful projects in the past. He/she will also be required to participate in client meetings and, during the course of a project, will be responsive to client enquiries, eventually leading the delivery engagement.

 

They will also be expected to contribute to Practice or Firm development. This may be adjudged in various ways such as serving as a mentor to other team members, by leading training/development initiatives, contributing to thought leadership papers, assisting other network firms etc.

 

Positions are with PwC’s Government and Public Service (G&PS) practice, which works

with Central & State Governments, PSUs, donor agencies etc. The position can be based in Delhi or Kolkata. However the ideal candidate should not have any constraints to travel for work related opportunities, whether domestic or internationally.

 

Roles & Responsibilities:

  • Provide input to team for presenting assessment and analysis findings in EA framework to stakeholder on matters related to strategy, organizations, and governance.

  • Provide support and assistance in selecting the most appropriate EA approach for detailed development with focus on increasing its effectiveness.

  • Work with team members and provide inputs in developing architecture and standards with emphasis on various aspects of EA.

  • Work with other team members to develop the broad structure of EA framework with focus on governance decisions, structures and mechanisms to primarily elevate the role and impact of enterprise architecture within government departments, and to ensure that architecture thinking permeates in the ecosystem.

  • Coordination between selected agencies/SI and purchaser/Department for technical issues.

  • Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels.

  • Coordination of project Governance arrangements, Post Project Reviews, Programme level workshops.

  • Issue tracking and resolution, status reporting and monitoring, service Level Agreement (SLA) monitoring.

 

Educational Qualifications

 

  • Post-Graduation: MCA/MSc/M.Tech (Computer Science, Information Technology, Electronics).

  • Graduation: BE/BTech (Computer Science, Information Technology, Electronics).

 

Certifications

Having one or more of the following certifications will be an added advantage:

  • TOGAF

  • PMP

  • Prince 2

 

Work Experience

  • Have 9 years+ of experience of working on ICT projects, with demonstrable experience on enterprise architecture and interoperability issues.

  • Have hands-on experience working with major architecture components: business process, information, and infrastructure.

  • Previous experience as a successful enterprise architect for government is highly desirable.

  • Demonstrated experience in inter-platform application design and implementation.

  • Experience and proficiency with data modelling and data architecture of highly scalable, multi-tenant environments.

  • Experience in the field of Software Development, software project implementation

  • Experience in prevalent project methodologies e.g. Agile and its estimation

  • Knowledge of new age technology like microservice, devops and API architecture.

  • Have good skills in strategic planning and policy level document development.

  • Experience of working with Government (Central, State, ULBs)/related agencies is preferred in India or internationally.

  • Extensive experience in designing systems and propose innovative solutions.

  • Experience in working in Government sector will be added advantage

  • Experience in Oracle suite like Oracle database, Exadata, WebLogic, Oracle SOA , Oracle IDM will be preferred.

 

Tools & Techniques

  • Candidate should have experience in various EA tools like IBM Rational rose , EA Modelling tool, Erwin, Bizzdesign, Software AG etc.

  • Thorough knowledge of MS Excel, Power Point and other project management tools.

 

Required Skill Sets

  • Conduct assessment and analysis not limited to working knowledge and experience with application process improvement techniques and best practices, software engineering concepts and project management methodologies.

  • Ability to review different software architecture document, technical design document etc.

  • Conduct consultation on application and software with related stakeholders

  • Work with team members and provide inputs in developing architecture and standards with emphasis on the ICT aspects of EA

  • Design, develop and implement interoperability framework .Provide inputs on EA related to data - storage, access, sharing and exchange and application – cross-cutting application capabilities

  • Contribute to various development of all reference models

  • Proven experience in providing service to internal stakeholders to achieve successful project outcomes. Hands-on approach to project management.

    Personality traits (desired)

    • Strong communications skills, both written and verbal. Communicating passion, energy, intensity, and excitement in a direct, apolitical, way.

    • Ability to handle complex assignment independently.

    • Ability to work with ambiguity. Taking a systematic, structured view of situations.

    • Team player - Work in a large team with people from diverse backgrounds.

    • Ability to interact with client (senior government officials).

    • Driving to root causes and able to identify trends, process improvement opportunities and broader business implications.

    • Demonstrating willingness to ‘get hands dirty’ and developing a problem-solving attitude.

    • Plans, manages and drives own efforts to successfully deliver client commitments.

    • Willingness and ability to handle multiple projects with competing deadlines, working with individuals who have different working styles, and managing challenging expectations.

    • Taking ownership of each project by doing what is needed at all phases of the process, anticipating next steps and not waiting to be told what to do.

    • Ability to prioritize in own workload to realign resources where/when needed.

    • Strong personal and professional presence and self-confidence, capable of working effectively with senior team as well as all other levels.

    • High drive, energy and work ethic; creative, flexible and adaptive in leading change.

    • Engaging interpersonal style and excellent relationship building skills, with the desire and ability to coach and mentor team members.

      The skills we look for in future employees:

       

      All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’. The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical capabilities, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders

       

     

Read more
MyOperator - VoiceTree Technologies

at MyOperator - VoiceTree Technologies

1 video
3 recruiters
Vijay Muthu
Posted by Vijay Muthu
Noida
3 - 7 yrs
₹6L - ₹7L / yr
Channel Sales
Partnership and Alliances
Sales management

Are you passionate about building strong partnerships and driving revenue growth in a dynamic, high-growth SaaS environment? MyOperator, India's leading cloud communication platform, is expanding its reach, and we're looking for a driven individual to lead our channel sales efforts.


MyOperator empowers over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, virtual numbers, and robust CRM integrations. We are ranked #1 in India's Call + WhatsApp Matrix, helping businesses streamline communication, boost sales, and enhance customer experience. Join our ambitious team and play a pivotal role in our continued success!


We are seeking a highly motivated and experienced Channel Sales Manager to lead our entire channel sales cycle, from identifying potential partners to driving recurring revenue. This crucial role will be instrumental in expanding our market reach and achieving ambitious growth targets.


Responsibilities

  • Lead the full channel sales cycle, from partner identification to driving recurring revenue.
  • Recruit, onboard, and activate new channel partners across diverse regions and industries.
  • Build and nurture strong partner relationships through structured business planning, consistent engagement, and ongoing support.
  • Conduct product training and sales enablement sessions to empower partners with essential knowledge and tools.
  • Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.
  • Collaborate closely with internal teams including Sales, Marketing, Product, and Customer Success to ensure alignment and partner success.
  • Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.
  • Own and achieve revenue targets for specific partner regions or verticals.


Requirements

  • Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
  • Work Experience: 3-5 years in channel sales, partnerships, or B2B sales, preferably within SaaS, Telecom, or Cloud Communication domains.
  • Partner Management: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.
  • Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.
  • Communication Skills: Excellent verbal and written communication for effective engagement with partners and internal teams.
  • Training & Enablement: Ability to conduct partner training sessions and provide regular product/sales updates.
  • Analytical Skills: Proficient in using CRM tools and analyzing partner performance reports.
  • Process Orientation: Strong discipline in follow-up, reporting, and documentation to manage multiple partner accounts.
  • Self-Motivation: Highly driven with a proactive approach and ownership mindset; capable of working with minimal supervision.
  • Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).


Benefits

  • Performance-Based Incentives: Attractive variable pay structure tied to partner revenue contribution and performance milestones.
  • Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.
  • Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.
  • Hybrid Work Flexibility: Flexibility to work remotely or from the office as per business needs.
  • Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.
  • Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.
  • Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.


Read more
MyOperator - VoiceTree Technologies

at MyOperator - VoiceTree Technologies

1 video
3 recruiters
Vijay Muthu
Posted by Vijay Muthu
Noida
0 - 2 yrs
₹3L - ₹5L / yr
Business Development
Sales
Direct sales
Inside Sales
Sales management
+10 more

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.


Role Overview:

We are looking for a dynamic Business Development Executive to drive lead generation, outreach, and business growth. If you have a passion for sales, technology, and customer engagement, this is the perfect opportunity for you.


Job Title: Business Development Executive

Location: Noida

Job Type: Full-Time

Industry: SaaS | B2B Sales | Tech Sales


Key Responsibilities:

  • Identify and qualify potential B2B leads through outbound calls, email outreach, and LinkedIn prospecting.
  • Manage and nurture sales pipelines using tools like HubSpot, Salesforce, and Zoho CRM.
  • Conduct discovery calls and set up product demos with decision-makers.
  • Research industry trends and identify new sales opportunities in the SaaS and IT sector.
  • Collaborate with the business development and marketing teams to optimize sales strategies.
  • Meet and exceed weekly/monthly sales targets and KPIs.


Required Skills & Qualifications:

  • Good to have experience in Sales, Business Development, or Lead Generation (Freshers can also apply).
  • Strong knowledge of B2B sales, SaaS industry, or IT sales.
  • Good to have proficiency in email marketing and LinkedIn outreach.
  • Hands-on experience with CRM tools like HubSpot, Salesforce, or Zoho is a plus.
  • Excellent communication, negotiation, and relationship-building skills.
  • Self-motivated, target-driven, and eager to grow in a fast-paced sales environment.


Preferred Qualifications:

  • Experience in SaaS sales or software sales.
  • Familiarity with sales funnel management.
  • Ability to analyze sales data and optimize outreach strategies.


Perks & Benefits:

  • Competitive salary with high-performance incentives.
  • Career growth opportunities in a fast-growing SaaS company.
  • Training & mentorship from industry experts.


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EaseMyTrip.com
Noida, Mumbai
3 - 10 yrs
₹3L - ₹10L / yr
GDS
Ticketing
Galelio
Travel management
flight Booking

We are hiring for Corporate Ticketing (Male)

Location- Noida/ Mumbai (Nariman Point)


Experience- 3+ Yrs

Rotational Shifts (1pm to 10pm)


Required:

●  Possess in-depth knowledge of GDS systems, specifically Galileo and sabre

●  Demonstrate proficiency in managing both international and domestic ticketing operations

●   Strong understanding of city codes, airport codes, and airline hubs.

●   Excellent communication skill in both written and verbal formats

●   Willingness to work in rotational shifts, including nights and weekends

Read more
E-Commerce Stratup

E-Commerce Stratup

Agency job
via zyoin by Shubha N
Remote, NCR (Delhi | Gurgaon | Noida)
1 - 6 yrs
₹15L - ₹30L / yr
Product Management
Product Manager
Product Strategy
Product design
Job Designation : Product Manager

Responsibilities :

- Develop and lead the product vision and strategy for the #PaymentsPlatform.

- Understand the jobs to be done for the platform, synthesize those needs to shape the product roadmap for a suite of platform products, and define key metrics.

- Strategically assess new opportunities and develop alignment around these.

- Manage and develop a team of platform product managers.

- Collaborate and build executive alignment for your vision .

Qualifications :

- B.Tech/B.E in Computer Science, Engineering or related field from a Tier 1 engineering college filled with energetic, creative minds, collaborative teams & expert coders. We are looking for passionate leaders to continue growing our talented teams.

- Technical and analytical background

- Previous experience of minimum 1 year in product/ consulting will be preferred

- 1-3 years of experience.

Location : Gurgaon
Read more
Infibeam Avenues Limited
Vaibhav Kumar
Posted by Vaibhav Kumar
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
5 - 12 yrs
₹8L - ₹15L / yr
Business Analysis
Product Management


  • Must have atotal experience of minimum 5 years of which 2 years should be into E-commerce.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Develop requirements specifications such as Business Requirements Document, use cases, wire-frames UI side, process flows according to standard templates, using natural language
  • Must be able to develop and gauge user priorities and values on new feature requests while keeping development resource velocity in mind
  • Working with the development team to ensure requirements are clear and rational, making trade-offs as needed, and delivering a finished product that achieves its goals, on schedule
  • Proactively identifying and resolving strategic issues and risks that may impact the teams ability to meet goals
  • Defining and scoping projects by working closely with business customers to understand their needs and priorities along with internal and competitive information into clear, prioritized requirements.
  • Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy Provide backlog management, iteration planning, and elaboration of the user stories
  • Work closely with Product Management to create and maintain a product backlog according to business value or ROILead the planning product release plans and set expectations for delivery of new functionalities
  • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals Research and analyze the market, the users, and the roadmap for the product.
  • Work with end-users, product management, and development resources to gather and document user requirements, translating them into user stories.


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Appventurez

at Appventurez

4 recruiters
Shruti Patel
Posted by Shruti Patel
Noida
5 - 7 yrs
₹9L - ₹12L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconMongoDB
+7 more

Roles :-


  • 5+ years' experience in back end development with Angular.
  • Experience and flexibility to work on backend or frontend tech stack depending on the project backlog.
  • Strong experience in Databases and API Integration
  • Having good experience with back-end programming languages like Node.JS, PHP, Python, Express.js, Angular, React, HTML/CSS, JavaScript, XML
  • Exposure to the product development on AWS cloud platforms/Third party API integration and payment gateways
  • Knowledge of code versioning tools (such as Git)
  • Knowledge of multiple JavaScript frameworks and libraries (e.g. Bootstrap, jQuery)
  • Familiarity with databases (e.g. MySQL, MongoDB)
  • Knowledge of API design and development
  • Excellent communication and teamwork skills and Ability to perform under pressure



Responsibilities :-


  • Developing front end website architecture.
  • Ensuring cross-platform optimization for mobile phones.
  • Designing user interactions on web pages.
  • Developing back end website applications.
  • Creating servers and databases for functionality



Technical Skills:- Angular, Nodejs, Python/PHP, MongoDB/Mysql, API


Notice Period:- 1 month or less (immediate joiner - Preferred )


Location: Noida, Work From Office

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Egregore Labs

at Egregore Labs

2 recruiters
Agency job
via InvokHR by Sandeepa Kasala
NCR (Delhi | Gurgaon | Noida)
2 - 6 yrs
₹7L - ₹12L / yr
skill iconPython
SaaS
API
Microsoft Windows Azure
Microservices
+2 more

Company and Founders
Egregore Labs (http://www.egregorelabs.com/" target="_blank">www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology. More about the founders is available here and here

We operate at the intersection of Unstructured Data and Finance. We run multiple products, including Romulus (http://www.romulus.co/" target="_blank">www.romulus.co) and Robana (http://www.robana.ai/" target="_blank">www.robana.ai) - all our products work on the same underlying principles and set of technologies.


Ideal Background

  • At least 2 years experience in back-end development in a fast-paced environment, working in Python
  • Deep understanding of technologies used in web-deployed SaaS products, including Rest APIs
  • Exposure to AWS, Azure, or other cloud providers
  • Sound understanding of computer science principles
  • Exposure to any of the following
    • Financial services
    • Natural Language Processing
    • Robotic Process Automation
    • Intelligent Document Processing
    • Document Management and Repositories

Opportunity
We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:

  • Developing APIs and endpoints for deployments of our product
  • Infrastructure Development such as building databases, creating and maintaining automated jobs
  • Build out the back-end to deploy and scale our product
  • Build POCs for client deployments
  • Integrate our products with 3rd party products/tools/services
  • Document your code, write test cases, etc.

Skills

  • Hands-on experience with Python (2+ years)
  • Sound understanding of Postgres and NoSQL databases such as MongoDB
  • Deep familiarity with UNIX, major cloud platforms (AWS, Azure), DevOps
  • Understanding of databases, and related tools, paradigms
  • A computer science education would be great, but other engineering disciplines are ok as well

Desirables
We are looking for a person who has :

  • Resourcefulness- - we're looking for versatile developers who are good at figuring out what they need to use, learn, build, re-purpose to get the job done quickly and efficiently.
  • Ownership- - We like to be directive and not prescriptive in our management. We- d love for you to take ownership of what you work on, and tell us what to do, rather than the other way round.
  • Work Ethic- - We've grown up on Wall Street. We work hard and have aggressive goals. We want our teammates to be focused, goal-oriented, and consistent high achievers.
  • Execution Focus- - Our business is about getting things done and getting things done right. We want outcome-focused colleagues who can multi-task, and execute quickly and elegantly.

Interested?
We are an early-stage company. Working here is not for the faint-hearted. An intense and unstructured work environment, lots of excitement, and a group of motivated colleagues are what we bring to the table. We ask you to bring your undivided attention, strong worth ethic & resourcefulness. We are Delhi-based and work 6 days a week. Currently, due to the pandemic, we are operating remotely since Feb 2020.

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Unstop

at Unstop

2 recruiters
Smarika Kakar
Posted by Smarika Kakar
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 4 yrs
₹3L - ₹6L / yr
Adobe Premiere Pro
Adobe After Effects
skill iconAdobe Illustrator
CorelDRAW

Unstop (formerly Dare2Compete) is looking for a Video Editor Cum Designer who can create visual concepts to communicate ideas that inspire, inform or captivate consumers. The one who can develop the overall layout and production design for video adverts, campaigns, and social media. 

Responsibilities of the Candidate: 

  • Work creatively to produce original and aesthetically pleasing designs and solutions
  • Tell a story through short and impactful videos (editing of existing footage and creating new vector-based videos/animations)
  • Keep abreast of the latest trends in terms of video content and design on social media
  • Sort through music that supports the story
  • Create images and videos that identify a product or convey a message
  • Develop graphics for product illustrations, logos, and websites
  • Select colors, images, text style, and layout
  • Review designs for errors before printing or publishing them
  • Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

Tools Required: 

  • Adobe Creative Suite – After Effects, Premier Pro, Photoshop, Illustrator
  • Knowledge of CorelDRAW will be a plus

Key Skills:

  • Creativity
  • Artistic talent
  • A knack for storytelling
  • Attention to detail
  • Ability to work under pressure
  • Ability to meet tight deadlines
  • A thinker to ensure s/he adds value to our company

Work Experience: 

  • Minimum work experience in a relevant role (animator/video editor) of 2 to 4 years
  • Proven work experience as a Video Editor/Animator
  • Solid experience with digital technology and editing software packages 
  • Demonstrable video editing ability with a strong portfolio
  • Thorough knowledge of timing, motivation, and continuity
  • Knowledge of special effects, 3D, and compositing
  • Creative mind and storytelling skills
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Specialised components manufacturer

Specialised components manufacturer

Agency job
via Unnati by shishira srinivasan
delhi
2 - 3 yrs
₹2.5L - ₹4L / yr
Financial accounting
Accountant
Tally
Bank reconciliation
accounting
Our client is one of the leading global manufacturers of safety components & materials that are widely used in Railway Signalling, Traffic Signalling, Aerospace, Navigation, Circuit Breaking Apparatus and Motor Switching Devices. They combine the best properties of conducting metal & refractory materials to help their clients across the world to meet stringent safety standards. The company ensures timely deliveries of excellent quality products leveraging two decades of experience, state of the art technology and innovation. It follows the norms specified as per ISO guidelines in its manufacturing process. The ability to prioritise the customer’s interest has been the cornerstone of its success.
 
As an Accountant, you will be responsible for managing the various accounting transactions of the company.

What you need to do:

  • Preparing and maintaining financial records and financial statements of the company including, but not limited to, book-keeping and general entries
  • Preparing reports for planning and to facilitate decision-making
  • Preparing and involving in budget forecasts
  • Being a part of handling monthly, quarterly and annual closings
  • Reconciling accounts receivable and accounts payable
  • Ensuring timely bank-related payments
  • Calculating taxes and preparing tax returns

 

Desired Candidate Profile

What you need to have:

  • CA inter or CA final is preferred
  • Work experience as an Accountant
  • Must have strong knowledge and experience in Tally
  • Must be willing to work from office and for 6-days a week
  • Must have advanced MS Excel skills including Vlookups and pivot tables
  • Strong attention to detail and good analytical skills
  • Responding to internal and external inquiries on-time as communicated by the management
  • Assisting in financial Audit and auditing vendors
  • Identifying and communicating opportunities for improvement in-terms of methods and practices followed
  • Communicating any technical issues related to accounting    

 

 

Read more
Admiral Group Plc
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹1L - ₹3L / yr
Customer Service
Customer Support
Communication Skills
Interpersonal Skills
International Business
Customer –
− Is high on integrity
❖ Safe guards all customer data Financial and
personal.
❖ No Calls disconnection
− Must complete 7 Hours 30 minutes of log in.
− Taking ownership and resolving of the customer’s query.
− Ensure FCA/ PCA rules are followed
− Maintain the call quality required.
− No instance of rudeness with the customer is observed.
− Ensure customer is called as promised and requested
− Should be a team player
− Keen to learn
− Willing to take feedback on board.
Read more
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