
Senior / Lead Firmware QA - Medical Devices - HIL & SIL
We are looking for a solid firmware testing professional who can intuitively develop test plans and test tools as needed.
This individual will be accountable for driving day-to-day execution and must be able to understand the existing system and its implementation, then architect test strategy and tools to ensure solid deliverables for external customers.
Design and drive integration and test effort Work with system/software/hardware engineers to understand system requirements and limitations to see through what needs to be tested. Prioritize test effort and development as our deliverable plans may be adjusted Proactively learn our system design and implementation to drive test effort along with each milestone.
Required Skills:
Proven experience in test-in-loop development (SIL, HIL).
Proficiency with VISA instrument drivers.
Hands-on experience with lab equipment, especially Mixed Domain Oscilloscopes (MDO).
Strong expertise in embedded systems, including hardware and software components.
Proficiency in Python for scripting and automation of test processes.
Familiarity with Jenkins or other CI/CD frameworks (Azure preferred).
Experience with source control systems, particularly GIT.
General experience in writing and debugging tests.
Background in networking is preferred.
Exposure to DevOps practices and SQL is an advantage.
Qualifications:
B.Tech. (Electronics, E&E, CSE), M.Tech (Electronics), Phd (Electronics)
Other Requirements:
H1B Visa ready

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About The Role
We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.
We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.
What Describes You Best
● Bachelor of Engineering (preferred IT - CE background)
● 0-2 Years of prior experience in Customer Support Service
Skills
● Good written and oral communication skills
● Excellent customer handling skills
● Experience with ticketing tools like Freshdesk,Zendesk
● Corporate emailing and documentationknowledge
● Knowledge of Excel, Word, and PowerPoint
● Experience in creating FAQs and building a knowledge base
What will you Own?
As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.
Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.
Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.
Why Join Us
● Be a part of our growth story as we aim to take a leadership position in international markets.
● Opportunity to manage and lead global teams and channel partner networks.
● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.
● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.
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