Telesales

Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

Mandatory (Company): B2B SaaS (Technical complex)

About the Role

We are looking for a highly skilled and experienced Senior React Native Developer with backend experience to join our team and lead the development of our cross-platform mobile application and its supporting backend services. You'll play a pivotal role in building, launching, and scaling a high-performance app that runs seamlessly on both iOS and Android — all from a single codebase — while also architecting and maintaining robust backend infrastructure in Node.js.

If you're passionate about mobile technologies, experienced in backend systems, and excited about building high-quality products from the ground up, we’d love to hear from you Responsibilities

• Lead the end-to-end development of a cross-platform mobile application using React Native.
• Build and maintain backend services and APIs using Node.js, ensuring scalability and performance.
• Collaborate with product managers, designers, and other engineers to deliver intuitive and seamless user experiences.
• Design and implement secure, reusable, and modular components (both frontend and backend).
• Optimize app and API performance across a wide range of devices and platforms.
• Ensure app and backend compliance with modern security, performance, and design standards.
• Set up and manage CI/CD pipelines for both frontend and backend (e.g., Fastlane, EAS, GitHub Actions).
• Integrate third-party APIs, services, analytics, push notifications, and more.
• Manage app store submissions and backend deployments.
• Mentor junior developers and contribute to establishing mobile and backend development best practices.

Requirements

Must-Have:

• 5+ years of experience in full-stack or mobile application development.
• 3+ years of hands-on experience with React Native.
• 2+ years of experience working with Node.js for backend development.
• Strong understanding of JavaScript (ES6+), TypeScript, and modern React architecture.
• Experience designing and integrating RESTful APIs, managing authentication, and handling network issues.
• Deep knowledge of mobile app development lifecycle for both iOS and Android.
• Familiarity with native build tools (Xcode, Android Studio).
• Solid grasp of mobile UI/UX principles and performance optimization techniques.
• Proficiency with Git, GitHub/GitLab, and agile workflows.
• Experience with features like push notifications, deep linking, in-app purchases, and analytics SDKs.

Preferred:

• Experience with Expo or EAS for managed workflows.
• Knowledge of CI/CD tools (Fastlane, Bitrise, GitHub Actions, etc.).
• Exposure to native modules (Objective-C/Swift and Java/Kotlin).
• Familiarity with automated testing frameworks (Jest, Detox, etc.).
• Experience publishing apps to the App Store and Google Play.
• Prior experience in startups or high-growth product environments.
• Working knowledge of databases (e.g., MongoDB, PostgreSQL) and cloud infrastructure (e.g., AWS, Firebase).

What We Offer

• Opportunity to lead and build a product end-to-end — frontend and backend.
• Work with a dynamic, high-performing team in a fast-paced, collaborative environment.
• Remote-first culture with flexible working hours.
• Competitive salary and equity options (if applicable).
• Dedicated learning and development budget to help you grow.

Position Overview:

We are seeking a highly motivated and analytical individual to join our team as a Market Research and

Competitive Intelligence Analyst, specializing in enterprise technologies and telecom markets. As an integral

member of our organization, you will be responsible for gathering, analyzing, and interpreting data to provide

strategic insights and recommendations to support our business decisions and competitive positioning. This role

requires a deep understanding of the enterprise technologies and telecom sectors, as well as strong research,

analytical, and communication skills

 Job Description:

o Conduct comprehensive market research:

 Identify and analyze market trends, industry developments, and emerging technologies in the

enterprise technologies and telecom markets.

 Gather data on market size, market share, growth rates, customer needs, and competitive landscapes.

 Monitor regulatory changes, industry standards, and policy developments impacting the sector.

 Utilize primary and secondary research methods to collect relevant data, including surveys, interviews,

and data analysis tools.

o Perform competitive intelligence analysis:

 Identify key competitors in the enterprise technologies and telecom markets and track their activities,

strategies, and performance.

 Analyze competitors' product offerings, pricing strategies, market positioning, and go-to-market

approaches.

 Evaluate strengths, weaknesses, opportunities, and threats (SWOT) of competitors.

 Conduct benchmarking analysis to assess our company's performance against competitors and identify.

areas for improvement.

o Generate strategic insights and recommendations:

 Synthesize market and competitive data to extract meaningful insights and actionable

recommendations.

 Collaborate with cross-functional teams to provide strategic guidance for product development,

marketing campaigns, and sales strategies.

 Present findings, reports, and recommendations to senior management and stakeholders in a clear and

concise manner.

 Stay abreast of industry trends, best practices, and technological advancements to inform strategic

decision-making.

o Maintain industry knowledge and expertise:

 Continuously update knowledge of enterprise technologies and telecom markets through research,

industry events, and networking.

 Build relationships with industry experts, analysts, and vendors to gain insights and access to relevant

information.

 Act as an internal subject matter expert, providing guidance and training to colleagues on market.

research and competitive intelligence methodologies.

 Team Management:

 Qualifications and Skills/ Experience, Expertise:

o Previous Experience in a Related Field Preferred; Proven work experience as a Market Research Analyst,

o bachelor's degree in business, marketing, economics, or a related field. A master's degree is preferred.

o Proven experience in market research, competitive intelligence, or related fields within the enterprise

technologies and telecom sectors.

o In-depth knowledge of enterprise technologies, such as cloud computing, cybersecurity, artificial intelligence,

and data analytics.

o Familiarity with telecom services, network infrastructure, wireless technologies, and telecommunications

regulations.

o Proficient in gathering, analyzing, and interpreting quantitative and qualitative data from various sources.

o Strong analytical and critical thinking skills, with the ability to translate data into actionable insights and

recommendations.

o Excellent written and verbal communication skills, including the ability to present complex information in a clear

and concise manner.

o Proficiency in using market research tools, data analysis software, and Microsoft Office suite.

o Detail-oriented with strong organizational and project management skills.

o Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

o Strong business acumen and a keen interest in staying up to date with industry trends and developments

o Strong interpersonal skills and an ability work as part of a team, both physical and virtual

o Ability and willingness to work on short deadlines; Strong organizational skills with a problem-solving attitude;

Strong listening and storytelling skills.

o Enthusiasm for working in a high profile, fast-paced startup culture.

o Responsible and self-motivated; Strong analysis skills; Ability to learn new technologies; Ability to multitask and

prioritize between competing activities

o Expertise in MS office - Excel, Word & Power Point documents.

 Key Deliverables: Key Performance Indicators (KPIs) and Key Result Areas (KRAs) for the Market Research and

Competitive Intelligence Analyst. These KPIs and KRAs are designed to evaluate the performance and contribution of the Market Research and Competitive Intelligence Analyst in enterprise technologies and telecom markets. They focus on areas such as market share analysis, competitor analysis, customer insights, strategic recommendations, research accuracy, industry expertise, cross-functional collaboration, and process improvement.

o KPI: Market Share Analysis

 Measure and track changes in market share for our company and key competitors.

 Assess the impact of market share changes on business performance.

 Develop strategies to improve or maintain market share in target markets.

o KPI: Competitor Analysis

 Monitor and analyze competitor activities, including product launches, marketing campaigns, and

pricing strategies.

 Provide regular updates on competitor strengths, weaknesses, and market positioning.

 Identify opportunities and threats in the competitive landscape and propose counterstrategies.

o KPI: Customer Insights

 Gather customer feedback and conduct surveys to understand customer preferences, needs, and

satisfaction levels.

 Translate customer insights into actionable recommendations for product development, marketing,

and customer service improvements.

 Track customer satisfaction scores and measure the impact of initiatives on customer loyalty and

retention.

o KPI: Strategic Recommendations

 Provide timely and valuable strategic recommendations based on market research and competitive

intelligence.

 Evaluate the potential impact of strategic initiatives on business performance and market positioning.

 Monitor the implementation of strategic recommendations and measure their effectiveness.

o KPI: Research Accuracy and Timeliness

 Ensure accuracy and reliability of research data and information.

 Adhere to research methodologies, data collection processes, and quality standards.

 Deliver research reports and insights within defined timelines to support decision-making processes.

o KPI: Industry Knowledge and Expertise

 Stay updated with industry trends, emerging technologies, and regulatory changes in enterprise.

technologies and telecom markets.

 Participate in industry events, webinars, and conferences to expand knowledge and network with

industry professionals.

 Share industry insights and best practices with the team and contribute to thought leadership

activities.

o KRA: Cross-functional Collaboration

 Collaborate with product management, sales, and marketing teams to align market research findings.

with business strategies.

 Provide support and guidance for product development, marketing campaigns, and sales initiatives

based on market insights.

 Foster a culture of knowledge sharing and collaboration across departments.

o KRA: Process Improvement

 Identify opportunities to streamline and improve market research and competitive intelligence.

processes.

 Implement best practices, tools, and technologies to enhance efficiency and effectiveness.

 Measure the impact of process improvements on the quality and timeliness of deliverables.

Education: Any graduate, with digital certifications (a must)

Profile: Sr.Technical Content writer 

Experience : 4.0 Years +

keyskill: tech writing resource – for writing customer-facing documentation – online manuals, release notes etc"

Required Expertise

• 4 to 6 years of experience as a Technical Writer or Software Documentation.
• Learning/understanding the documentation tools and process.
• Determine the needs of end users of technical documentation.
• Strong command of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Research, design, illustrate, revise, edit, and write high-quality documentation.
• Re-writing existing documents with proper standards.
• Experience translating complex technical concepts into easy-to-understand, accurate, and concise user documentation.
• Preparing easy-to-understand Online Help, User Manual, and other User Documentation.
• Assisting in preparing templates, preparing/formatting Word documents, power point presentations in accordance with prescribed organization standards.
• Create tutorials to help end-users use a variety of applications.
• Prepare articles, and blogs, to promote software applications.

Thanks & Regards

Our client owns and operates multiple brands in the personal advice industry connecting customers to advisors through its proprietary marketplace platform. Their platform has enabled 50+ million conversations with independent experts across a number of fields including relationship advice, spiritual advice, life coaching, and career advice.

Our client is based in San Francisco, USA, and is expanding in Bangalore to bring in top talent and build out exciting new features for their customer-facing e-commerce products. They are looking for top test/quality assurance (QA) engineers to ensure their very high-quality bar is met and raised. As a Quality Assurance Engineer, you will develop and execute feature and regression test suites to ensure product quality.

Role & Responsibilities:

• Work closely with a scrum team and collaborate in all stages of the Software Development Life Cycle (SDLC)
• Key contributor for manual end-to-end functional & regression testing"
• Review feature specifications and design documents and provide timely and meaningful feedback
• Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
• Estimating, prioritizing, planning, and coordinating testing activities with the rest of the QA team along with releases
• Identify, record, document, and track bugs
• Collaborate with internal teams (e.g. developers, product managers, stakeholders) to identify requirements and communicate progress & releases

Desired Skills & Experience:

• At least 5 years of experience in Software Quality Assurance / Software Development
• Experience in agile & scrum methodologies
• Ability to write clear and comprehensive acceptance criteria, test plans, and test cases
• Hands-on experience with both white box and black box testing
• Excellent communication skills
• Knowledge of SQL scripting
• BS degree in Computer Science/Engineering or a related subject is a plus
• Automation experience within the Selenium framework (Java) is a plus
• Performance (stress/load) testing is a plus

Perks & Benefits:

• Friendly, talented, collaborative, and entrepreneurial team
• Competitive and comprehensive benefits and perks
• Generous holiday and PTO policies
• Training and development opportunities and allowance
• Fun and inclusive digital, and (in the future) in-person events
• Employee groups - DEI committee, fun committee, wellness group, and more
• Flexible remote work

The company is the industry-leading collection of online destinations (including Astrology.com, Horoscope.com, Keen, and PsychicCenter) providing spiritual guidance on love, relationships, career, health, and life overall. They are passionate about connecting people with the world's best advisors (including psychics, tarot card readers, life coaches, and more) and content to empower everyone to live happier lives.

A team of over 100 employees is powered by their diverse perspectives and company core

values:

• They are humble. They believe the best result is achieved by leveraging others perspectives
• They think like owners. They make decisions that optimize for the greater good of the organization
• They challenge limiting beliefs. They are at their best when they identify and shatter the status quo expectations

The company is an equal opportunity workplace and is an affirmative action employer. They are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Hiring for Senior Android Developer in one of our Product based company at Chennai location .

Senior Android Developer

Exp: 4 - 8 years 

Skillsets: 

Must -  Kotlin , Retrofit, GPS, Background services, Google maps, Firebase real-time Database, JSON, UI -Constraint layouts & Animations, Git, MVVM

Architecture

Responsibilities :

1. Design and build advanced applications for the Android platform.
2. You will translate designs and wireframes into high-quality code
3. You will be responsible for building and maintaining high-performance, reusable, and reliable code
4. Ensure the best possible performance, quality, and responsiveness of the application
5. Identify and correct bottlenecks and fix bugs
6. Help maintain code quality, organization, and automation

Qualifications:

1. Atleast one app published on Play Store (please share links to your Android apps on Play Store)
2. Understanding of Data Structures and Algorithms
3. Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
4. Familiarity with RESTful APIs to connect Android applications to back-end services
5. Strong knowledge of Android UI design principles, patterns, and best practices
6. Experience with offline storage, threading, and performance tuning
7. Ability to design applications around natural user interfaces, such as “touch”
8. Knowledge of the open-source Android ecosystem and the libraries available for common tasks
9. Ability to understand business requirements and translate them into technical requirements
10. Familiarity with cloud message APIs and push notifications
11. A knack for benchmarking and optimisation and monitoring
12. Understanding of code versioning tools, such as Git

Also kindly send me your project playstore apps links  

Current Company :

Current Location :

Preferred location : 

Experience in Android developer :

Exp in Retrofit :

Exp in Google Maps :

Exp in GPS : 

Total Exp :

Rel. Exp:

Current CTC :

Expected CTC :

Negotiable : Y / N ? If negotiable max .how much percentage : 

Holding any offer : Y / N ?

If any Kindly mention how much CTC : 

Notice Period :

Negotiable : If negotiable ,how many days you can join :  

Available for F2F interview at Chennai  : Y /N ?

Availability date and time for F2F interview ? :

Native place :

Reason for Job change :

 

Waiting for your reply .

Kindly Acknowledge this mail !!!

Best Regards ,

Prem  |  Recruitment Consultant

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