- Vendor Management :: On-boarding & Payments
- MIS Reporting & Presentation
- Work closely with tech team, participating in the tech discussion regarding features feasibility as per technology
- Work with teams like Customer Service, inside sales, Operations etc. to improve our customer retention, identify avenues for cross-selling/up-selling at a product level.
- Product research, competitive analysis, positioning and packaging of the product
- Work closely with business, technology, operations, sales, marketing teams to gather the product requirements and build the final version and structure of the product vision.
- Define the product roadmap, release models and delivery the same.
- Responsible for sourcing, identifying and generation of new ideas, based on internal intelligence, user behavioral trends, market analysis and revenue maximization.
- Preparation of the product note/policies as per the guidelines and benchmarking the product features with the peers.
- Successful launch of the new product, versions, enhancements, in line with the cost, scope, quality and schedule
Subodh Popalwar
Software Engineer, Memorres
About Leading NBFC
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Machine Learning (ML)About HighLevel
Founded in 2018, HighLevel LLC (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies, and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services, and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, Omni-box communications, social media, invoicing & payments to name a few. We currently service over 51,000+ agencies and 400,000+ small & medium businesses with a 900+ strong team that works remotely across 20+ nations. We encourage you to check out our YouTube channel to learn more about our platform
https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
About the role
HighLevel Inc is actively seeking a dynamic Product Manager to spearhead Support operations and AI products within our team. In this influential role, you'll be at the forefront, identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions.
Collaborating closely with diverse teams, including engineers, marketers, support agents, and customer success, you will play a pivotal role in defining, prioritizing, and bringing to fruition groundbreaking solutions. Your efforts will not only contribute to keeping HighLevel's support costs in check but also ensure utmost customer satisfaction.
As the Product Manager for Support AI, your key objectives are to:
- Leverage AI/ML methodologies to intelligently respond to customer support queries.
- Facilitate the support team by addressing product and technical requirements
- Identify and implement effective strategies and processes to:
- Improve the accuracy of the AI responses to suit the user inquiries
- Reduce escalations to human support agent
- Establish a robust knowledge base for the platform
- Productize the support AI bot to be deployed for our parent accounts
This role offers a unique opportunity to drive innovation, optimize support operations, and enhance customer interactions through the strategic application of AI. Join us at HighLevel Inc. and be a vital part of reshaping the future of our support landscape.
Type - Full Time (Remote in India)
Your roles & responsibilities:
Strategy & Vision:
- Establish the strategic direction and vision for the product features.
- Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.
Product Planning and Roadmap:
- Collaborate with stakeholders to identify and prioritize requirements and feature enhancements.
- Collaborate with the support team to identify their needs and current challenges, which would feed forward into the Product planning process.
- Develop and maintain a detailed product roadmap for Support AI, aligning it with the company's overall product strategy and goals.
Requirements Definition:
- Conduct user research, interviews, and data analysis to gather insights and identify pain points.
- Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.
Product Development and Launch:
- Collaborate with engineering, design, and support teams to ensure timely and high-quality product delivery.
- Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.
Stakeholder Communication:
- Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.
- Act as a subject matter expert on Support AI and Best Practices, providing guidance and support to internal teams and external customers.
Performance Monitoring and Analysis:
- Define and track key product metrics to evaluate product performance and drive data-driven decision-making.
- Monitor user feedback and conduct a competitive analysis to identify areas for improvement and address pain points.
What we’re looking for;
- Domain Knowledge: Strong understanding of AI, Knowledge Base & SaaS concepts, technologies, and market trends.
- Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
- Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.
- User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.
- Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.
Experience;
- Minimum 3+ years as a Product Manager, with a strong preference for AI, Support & SaaS experience.
- Bachelor's degree in computer science, engineering, business, or a related discipline.
- Familiarity with leading AI technologies and how SaaS support works
Why should you join us?
At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our
unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritize the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.
Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.
Summary of Role
We are looking for a passionate and skilled Product Manager, we expect you to bring a fresh pair of eyes for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working to deliver winning products.
Must Have Background for this Role:
- Min 4-6 years of strong experience in product management role.
- Bachelor’s degree (MBA preferred)
Required Skills for this Role:
- Define the product strategy and roadmap
- Build innovative financial products in a cross-functional team. Deeply understand the needs and problems of our users.
- Develop product positioning strategies.
- Work closely with engineering to ensure developers understand the required functionality and are building the right functionality to meet the market need and are easy to implement and maintain.
- Recommend and drive implementation of improvements to the product development process
- Document and manage the user experience.
- Proven problem-solving capabilities.
- Deliver a monthly revenue forecast.
Also Nice to Have Skills and Background:
- Excellent written and verbal communication skills
- Excellent teamwork skills
- Demonstrated success defining and launching excellent products
At Truemeds, our mission is “ to make healthcare affordable and accessible to all”.
Through our products and services, we enable lakhs of Indians to choose medicines that are effective on their health as well as their wallets. We do not compromise on quality when it comes to the medicines we sell on our platform, the service we provide or the people we hire. We are backed by Info WestBridge and InfoEdge Ventures who have enabled many startups like Zomato, Policy Bazaar and Healthians to become household names today.
If you are looking for exponential growth, read further.
Responsibility:
- This is a generalist product role with a focus on problem statements around customer experience, customer support & user insights. For the product you will be building, you will help define and manage the end-to-end user experience.
- As a member of the Product Team, you will drive the strategy, roadmap, execution and growth of a product area.
- You will work closely with other product managers, engineers, designers, sales, marketing, legal, analytics and do everything (defining requirements, prioritizing, testing, writing copy, tracking metrics etc.) to ship high-quality products.
- Help create a world-class customer experience platform supporting end-users as well as internal & support teams.
- PMs on the team enjoy a high degree of responsibility and ownership.
Experience Range:
- 2 - 5 years of product management experience at a startup
Skill Sets:
- Have strong generalised problem-solving skills which involve structured thinking, ability to analyse situations, and creativity to come up with ideas and solutions.
- You don’t easily get “stuck” and have a strong and clear sense of what a high-quality product feels like (you use or are aware of a bunch of products and apps and what’s good and not good about those) and a high bar on quality.
- Have a solid understanding of the technical architecture of mobile/web applications and ecosystem - app stores, deep linking, server-side and client-side designs
- Are collaborative yet comfortable challenging others and being challenged on your ideas.
- Are very customer-focused and ensure the quality of customer experience in all its details - you neither gloss over quality nor delegate quality of the end product to others
- Ability to interpret and make decisions based on data
- Bring in independent thought, like to challenge conventional thinking and identify opportunities to drastically simplify and improve ways of doing things, especially using technology.
About Fundamento
Fundamento is a skills readiness platform for customer-facing teams.
Companies can integrate the platform with existing CRMs and other tools so employees can be trained in the flow of work. Bite-sized interventions that are accessible on demand and also reinforced periodically ensure that sales and CX teams are equipped to deliver high performance and improve priority business metrics, including win rates and customer retention.
High-growth companies like Zomato, Flipkart, and Paisabazaar use the platform to measure and develop critical skills and know-how for their customer-facing teams and measurably improve business outcomes. Fundamento is backed by leading investors in the industry, including Binny Bansal, Kunal Shah, Caesar Sengupta, Pankaj Chaddah, among others.
Join us to transform the future of work.
We are looking for an exceptional and seasoned Product Manager to join the founding team at Fundamento. You’ll work closely with a passionate team of engineers, designers, marketers, and sales managers to understand customer needs and define the experiences that set Fundamento’s clients up for success.
What the role entails 👉🏽
- Manage, align, and communicate the vision for Fundamento’s Skills Readiness platform to internal stakeholders at all levels of the business.
- Build, regularly manage, and execute product roadmap for the platform.
- Work closely with and communicate clearly to engineering, design, and business to ensure the correct product trade-offs and decisions can be made.
- Work as a bridge between customers, business, marketing, design, and engineering. You are responsible for making a product and ensuring you can create ambassadors and advocates for the development and its vision among these key stakeholder categories.
- Own sprint execution and lead scrum
- Always advocate for the customers - do what it takes to get customer feedback with or without the help of the sales team. Define and analyze key performance metrics to support and inform product decisions.
- Continuously evaluate product fit and process optimization, and ascertain technical dependencies.
- Approach your work with a global design mindset to ensure we’re considering the needs of all future customers, wherever they may be
- Demonstrate your team releases to internal and external stakeholders.
Location: Delhi
Job-type: Full-time
Desired candidate profile 👇🏽
- 3+ years experience in designing and delivering world-class software products in a Product Management role.
- Prior experience working on a B2B SaaS product is a must.
- Experience must include having been through the Product-Market-Fit journey of a product.
- Outstanding written and verbal communication skills
- Strong project management skills and ability to break down a big vision into actionable, bite-size milestones
- Ability to develop and execute a successful product roadmap.
- Experience with AI/ML is a plus.
- Comfortable using/ reading through GraphQL/ postman documentation and a decent understanding of complex Postgres DBs. An understanding of SQL is good to have.
- Self-motivated, innovative, and strong team player
- Agility and flexibility in adapting to a dynamic and hybrid work environment
Why us?
Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young start-up so comfort with ambiguity is always a big plus.
We grow when you grow.
Founders:
Ankit Durga (Co-founder & CEO) - Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). He is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.
Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.
Prominent Investors:
Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation
- Own the product strategy; Understand customer requirements, market gaps/ need gaps and drive release-level feature choices.
- Connect activities and deliverables to business outcomes.
- Should be highly granular & hands-on.
- Constantly test his own products, create edge cases and if required should have the ability to write and define product specs from scratch.
- Have the ability to be able to work with complex cross functional teams/ should be able to influence cross functional teams: Engineers, Architects, category, business & finance.
- Should be data obsessed.
- Derive insights from data and use the same for product improvements and iterations.
- Also educate cross functional teams with actionable derived from deep data insights.
- Must aggressively defend a good strategy against random changes, fads and single-customer escalations.
- Candidate must push to allocate technical resources strategically among products.
- Integrate usability studies, market analysis, CST use-cases, NPS related data into product requirements to enhance user satisfaction and execute product specs for further execution.
- Design and execute a continuous testing plan for important end-to-end flows working
- Should have the experience of managing healthy conflicts and drive people towards the customer goals and organisation priorities.
- Should have the ability to define economic rationale for every major effort and translate into metrics.
- Hand in hand with QA team to deliver excellent experience.
- Work experience in the Ecommerce industry is highly preferred.
- Desired Skills: - Passionate about building world class products on the web / mobile
RaRa Delivery is revolutionizing e-commerce in Indonesia by moving all the deliveries to instant and same-day. We are making instant deliveries truly scalable and cost-effective by leveraging a differentiated operating model and real-time smart batching technology. We are already partnered with all the biggest players in Indonesia across product categories and are backed by investors like Sequoia Capital, East Ventures and 500 Startups.
About the role
The Product Manager is responsible for both product planning and execution. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering to deliver quality winning products. It also includes working with sales, ops, marketing and finance to ensure productivity, revenue and customer satisfaction goals are met
Responsibilities
Identify user problems and provide solutions with product feature/improvements
Define and write product backlogs and drive prioritization within an agile team
Working closely with developers, designers, and other stakeholders to implement new products, features or improvements.
Evaluate the impact of the product/feature/improvements periodically
Act as an intermediary between operations, technical, and business to ensure all processes are in harmony
Communicate product plan and user feedback to all related stakeholders
Ideal Candidate Profile
Minimum 2 years’ experience working as Product Manager in a hyper growth startup
Able to breakdown complex problems into smaller use cases and solutions
Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and features
Excellent problem solving skills
Strong interpersonal skills to be able to communicate effectively with both external and internal customers.
Ability to speak and write in English and Bahasa and work in a multicultural environment
Possess empathy for our users
Have a genuine interest in logistics and technology
What you will do:
- Owning Fintech Fraud Risk products across account opening and account and activity monitoring
- Defining OKRs for success such as % approvals, bp in losses, good customer friction, precision/ recall etc.
- Thinking out of the box and identifying opportunities where we can build world class Fraud Risk solutions either in-house or via partnerships
- Working with Engineering to create risk capabilities, analytics and decisioning logic to identify, analyze and prevent suspicious activities, including but not limited to: Identity Fraud, Account Takeover/ Abuse Fraud, Transactions Risk, Unauthorized Chargeback Risk etc.
- Driving Proof of Concepts and Demos to illustrate the company's capabilities
- Working with Sales, Business Operations and Engineering to meet internal and external stakeholder needs
- Researching emerging issues impacting Fintech players and ideating on solving their digital risks through innovation
- Validating supply partnerships to be used in solutioning, where needed
- Collaborating with external partners and clients and standardizing integration strategy for the company's input/ output and client feedback loops
Desired Candidate Profile
What you need to have:- 5-7 years of experience in Product Management, preferably in Financial Fraud Risk
- Career concentration in Fintechs, Payments or Risk Service Providers
- Experience in developing requirements for Risk score-based rules engines, Classification and Regression models etc.
- Bachelor’s degree or higher, preferably in Maths, Statistics or an area of Technology
- Strong quantitative abilities, distinctive problem-solving and excellent analytics skills
- Strong organizational, communication, presentation and project management skills
- Experience with analytical/ statistical tools like SQL, SAS, Altair Knowledge Studio, R or Python preferable
- Experience in experimentation and A/B testing a plus
- Strong sense of product design and customer empathy
The ideal candidate is an analytical team player who will be responsible for getting things done, identifying the critical issues within the existing product, skilled in problem solving, planned execution and finally evaluating the solution. Ability to work with a team of high performing individuals, also work cross-functionally to complete product roadmaps and discover new opportunities.
Work Responsibilities:
- Work closely with senior leadership in Product, Technology, Business, Marketing and Design team to articulate business needs to actionable product requirements.
- Take complete ownership of the products, refining the existing features in the product. Working on new features, identifying the user requirements and ultimately improving the lifetime of the users using our product.
- A basic understanding of qualitative and quantitative methods for user research. Establish a closed feedback loop with users & Synthesizing user needs and insights into simple yet delightful experiences.
- Periodically conduct user-research, industry analysis, competitor mapping and ideate on what to build next. Compile information from various sources to formulate a current picture of the company and market.
- Improving the user journey, reducing the drop-off rates.
- Obsess with data, define and track key metrics and draw actionable insights using data. Establish KPIs, and conduct quality assessments
- Help define Product Roadmap for new offerings aligned with the broader company vision and yearly targets
- Work with cross-functional team to take something from idea to hands of users
- Maximize the efficiency of all business procedures, Dissect product analytics and user behavior patterns into meaningful insights that grow the product.
Skills Required:
- Tech background with a good understanding of technology, data and building products. 2-6 years of experience in Product Management, Software Development, Analytics or similar roles in a consumer internet product set-up.
- A strong product sense, attention to the little big details, and eye for good visual design.
- Capable of taking business metrics, requirements or user problems and breaking them into workable product requirements, and leading the development of identified features
- Excellent presentation & communication, problem-solving, organizational and analytical skills to get the team on board with your vision
- Able to multitask, prioritize, work autonomously and with great time management skills
- Prior track record of working with product team from research phases through engineering to success would be highly preferred.
Contribute to the overall product roadmap across all platforms - web, mobile, apps -- after careful consideration of the needs of internal and external parties
Lead development of new product offerings by conducting market research, user surveys, and the like to understand where and how we can satisfy unmet consumer needs.
Manage the product development process from conception through wireframing, design, build, release, analysis, and iteration
Be a critical voice of the user within Impact Guru. Ensure we are doing everything we can to help users save money.
Employ a range of qualitative (user discovery research, focus groups, usability studies, etc.) and quantitative (surveys, analytics, market research, etc) methods to better understand our users' needs.
Conduct A/B tests to understand how we can increase the desired use case(s) of our
products.
Skills And Qualifications:
1-3 years of experience developing web products ideally with a background in technical
product management or web engineering.
Capacity to think strategically, and an ability to understand how product decisions are tied to key business drivers
Strong quantitative capabilities, and experience using analytics platforms to understand product usability (Google Suite, Adobe Analytics, FB Analytics, Omniture, Clevertap, etc.)
Familiarity with APIs, documentation, web system architecture
Mobile-first approach and Focus on creating super-optimized user experience for mobile users
An understanding of what makes for good user experience and beautiful design.
BE/BTech/BA/BS Degree in Computer Science/Engineering, business, marketing, etc.
MBA is a plus
Good knowledge of MySQL and/or other RDBMS
Proficiency in MS Excel
Proficiency in using wireframing and prototyping tools like Balsamiq, ProtoIO, inVision, etc.
Do you want to work with the company which solves real time challenges by using Artificial Intelligence, Data Integration & Analytics, then read on.
The founder is a qualified physician an innovator at heart. He has immense experience in health management sector and has worked for international healthcare organizations.
- Defining the product strategy and roadmap
- Delivering MRDs and PRDs with prioritized features and corresponding justification
- Running beta and pilot programs with early-stage products and samples
- Working with external third parties to assess partnerships and licensing opportunities
- Setting pricing to meet revenue and profitability goals, delivering a monthly revenue forecast & proposing an overall budget to ensure success.
- Developing the core positioning and messaging for the product & performing product demos to customers.
- Developing sales tools and collateral also brief and train the sales force at quarterly sales meetings.
What you need to have:
- Minimum of 3 years experience as a Product Manager
- Demonstrated success defining and launching excellent products.
- Preferred experience in a job in the healthcare market
- Bachelor’s degree (MBA preferred) and technical background, with experience in data driven projects, analytics dashboards and B2B platforms
- Examples and at least one sample of an effective document delivered in the past
- Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority
Follow CutshortSubodh Popalwar
Software Engineer, Memorres