Business Developer

Hello ,

Greeting From TOPS Infosolutions!

It was a pleasure to connect with you today to discuss the career opportunity of a Technical Content Writer role at  Tops Infosolutions. 

Company Details: 

Website: https://www.topsinfosolutions.com/

TOPS Infosolutions, an IT Services & Enterprise Solutions Provider, combines Tech Expertise and Business Intelligence to enable Organizations to make the most of their business operations and customers.

As a software development and consulting company, we offer services to enterprises and startups, over 250 clients in more than 20 countries entrust TOPS in diverse industry verticals of software development including real estate, healthcare, retail, hospitality, food & beverages, manufacturing, etc.

Global IT leaders and consumer brands prefer TOPS for its pool of experienced developers, prodigious management, and a strong commitment to quality and deadlines.

Our clients praise us for our agile approach to development, flexible working hours, real-time collaboration, maintenance, and support, and a strong adherence to standard development practices.

Our competitive edge is a result of handling more projects than our competitors and yet meeting our deadlines efficiently while ensuring quality and cost-effectiveness.

Total Exp: 3-5 years 

Job Location: Ahmedabad - WFO 

Job Description: 

Roles / Responsibilities:

• Create high-quality, Research based & engaging content, including Landing Pages, blogs, portfolio, case studies, guest blogging and more.
• Collaborate with the team to develop and execute the content.
• Updating website content as needed
• Create new content to assist marketing campaigns
• Work closely with marketing team members
• Optimize content using SEO best practices
• Conducting simple keyword research and use SEO guidelines to increase web traffic
• Present drafts and final deliverables to the internal team, and founders as needed, and participate in brainstorming sessions from time-to-time
• Revise copy based on feedback/direction
• Be willing to suggest creative ways to showcase our products to a distinct set of users and customers worldwide
• Ensure brand image and message is being maintained across all company communication

Requirements: 

• Exceptional proficiency in written and verbal English communication is essential.
• Proven Strong Written Communication Skills
• Minimum 3+ years Experience in Technical writing (with work samples)
• Knowledge of IT industry and jargons is desirable
• Familiarity with content management systems

Regards,

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

As a Product Quality Analyst, you will play a critical role in ensuring that our platform delivers a polished, intuitive, and dependable experience. You will work closely with product and engineering to investigate issues, validate new functionality, and identify opportunities for improvement across the product. You will also contribute to evaluation dataset improvements when relevant to product performance. This role is ideal for someone who enjoys understanding how systems behave, digging into root causes, and shaping a high-quality product through thoughtful testing and analysis.

Requirements

• Strong written and verbal communication skills.
• 5+ years of experience in QA, product operations, or a related role.
• Demonstrated product intuition: ability to understand user workflows, diagnose root causes, and propose improvements.
• Detail-oriented, analytical, and comfortable navigating ambiguous or incomplete information.
• Familiarity with LLMs, AI workflows, or evaluation datasets is a plus.

Responsibilities

• Perform structured QA activities, including exploratory testing, regression testing, and release validation.
• Analyze product behavior and real user interactions to identify bugs, UX issues, and improvement opportunities.
• Write clear, well-scoped engineering tasks with reproduction steps, expected behavior, and impact assessments.
• Collaborate closely with product and engineering teams to prioritize issues and confirm fixes.
• Maintain feedback loops that align observed product behavior with roadmap decisions and customer needs.
• Contribute as needed to evaluation dataset improvements that support product accuracy and reliability.
• Help refine internal QA workflows and product discovery processes.

Our business analysts are the drivers behind our continued growth and success. With our commitment to innovation, it’s our business analysts who seek out, develop, and help implement strategic initiatives for improved efficiency and productivity. We’re currently searching for an experienced business analyst to help guide our organization into the future. From researching progressive systems solutions to evaluating their impact, our ideal candidate is a detailed planner, expert communicator, and top-notch analyst. They should be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape.

Objectives of this Role

• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data
• Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Determine and develop user requirements for systems in production, to ensure maximum usability  

Daily and Monthly Responsibilities

• Partner with other stakeholder teams across business units (i.e., sales, finance, security, compliance) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Skills and Qualifications

• Bachelor’s or Master’s degree in IT or Computer Science
• 5+ years of proven experience in an analytics and systems development capacity
• High proficiency with SQL language and database management
• Proven analytical abilities
• Practical experience generating process documentation and reports
• Excellent communicator with the ability to translate data into actionable insights

Preferred Qualifications

• Strong working knowledge of relevant Microsoft applications, including Visio
• Proven capabilities in project and user-testing management
• Proven development of innovative and impactful systems solutions
• Extensive experience with data visualization
• Highly proficient technical writing capabilities

Responsibilities:

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

.Training personnel and helping team members in developing their skills.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills and excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.