
We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.
Experience: 0-1 Yr
• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner.
• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately.
• Processing excellent product knowledge to enhance customer support.
• Ability to meet deadlines and prioritize tasks
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Updating, implementing, and maintaining procedures.
• Documenting and communicating the results of your efforts.
• Conducting meetings and presentations to share ideas and findings.
• Prioritizing initiatives based on business needs and requirements
• Working closely with clients, technicians, and managerial staff.
• Able to speak Hindi, Tamil & English

About Reqroots
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- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.


Job Title: .NET Developer with Cloud Migration Experience
Job Description:
We are seeking a skilled .NET Developer with experience in C#, MVC, and ASP.NET to join our team. The ideal candidate will also have hands-on experience with cloud migration projects, particularly in migrating on-premise applications to cloud platforms such as Azure or AWS.
Responsibilities:
- Develop, test, and maintain .NET applications using C#, MVC, and ASP.NET
- Collaborate with cross-functional teams to define, design, and ship new features
- Participate in code reviews and ensure coding best practices are followed
- Work closely with the infrastructure team to migrate on-premise applications to the cloud
- Troubleshoot and debug issues that arise during migration and post-migration phases
- Stay updated with the latest trends and technologies in .NET development and cloud computing
Requirements:
- Bachelor's degree in Computer Science or related field
- X+ years of experience in .NET development using C#, MVC, and ASP.NET
- Hands-on experience with cloud migration projects, preferably with Azure or AWS
- Strong understanding of cloud computing concepts and principles
- Experience with database technologies such as SQL Server
- Excellent problem-solving and communication skills
Preferred Qualifications:
- Microsoft Azure or AWS certification
- Experience with other cloud platforms such as Google Cloud Platform (GCP)
- Familiarity with DevOps practices and tools
Key Responsibilities:
- Customer Outreach & Relationship Management:
- Make outbound calls to potential and existing clients to inform them about the company's services, products, and offers.
- Assist customers with inquiries related to trading, investment products, depository services, etc.
- Provide timely updates and information to clients about the stock market and their portfolio.
- Follow up with leads and ensure customer satisfaction, encouraging long-term client relationships.
- Product Information and Advisory:
- Explain different financial products, including equity, commodities, mutual funds, and more.
- Help customers understand stock market trends, investment strategies, and opportunities to increase their portfolio value.
- Lead Generation:
- Generate quality leads by identifying potential clients and following up with them to convert into active traders and investors.
- Maintain an accurate database of clients and prospects.
- Sales Support:
- Assist in the execution of sales campaigns, including promotions and offers.
- Track client interactions, sales activities, and report progress regularly.
- Problem Resolution:
- Address customer concerns, complaints, or issues related to trading accounts, transactions, or market activities.
- Ensure timely resolution to enhance customer satisfaction and trust.
- Compliance and Reporting:
- Adhere to company policies, regulatory guidelines, and compliance procedures while making calls and handling client accounts.
- Maintain detailed records of interactions and sales activities.
Requirements:
- Educational Qualification: Graduate (preferably in Finance, Commerce, or related field).
- Experience: 1-2 years in a telecalling or customer support role, preferably within the financial services industry (stock broking, mutual funds, etc.).
2. Spring boot/ Spring or any variations of Spring
3. MySQL
4. Mentions of, distributed systems, scalable systems
5. Mentions of ElasticSearch, Kafka or Redis
6. NoSQL databases like Cassandra/DynamoDB/MongoDB/Hbase etc
7. Mentions of Handling scale/scalable systems
9. Mentions of AWS or Amazon web services.



Company : It is a technology products
the company, leading digital transformation for enterprises using blockchain. It offers services in Blockchain
application development, training & consulting and an innovative suite of specialized products for e-
Governance, Financial Services, Insurance, Sustainable Supply Chain & Healthcare.
Established in 2017 in Pune, Snapper Future Tech has raised Pre-Seed and Seed rounds
through Enemtech Capital and strategic investors globally. A Hyperledger Certified Service Provider (HCSP) &
Training partner (HTP), the company participates in open-source initiatives across the globe & has robust
technological alliances & partnerships with Hyperledger, Oracle, Amazon Web Services, IBM, Trust over IP
& Sovrin.
Responsibilities
· Writing scalable, robust, testable, efficient, and easily maintainable code
· Translating software requirements into stable, working, high performance software
· Playing a key role in architectural and design decisions, building toward an efficient micro services
distributed architecture
· Strong knowledge of Go programming language, paradigms, constructs, and idioms
· Knowledge of common Go routine and channel patterns
· Experience with the full site of Go frameworks and tools, including:
o Dependency management tools such as Godep, Sltr, etc.
o Go’s templating language
o Go’s code generation tools, such as Stringer
o Popular Go web frameworks, such as Revel
o Router packages, such as Gorilla Mux
· Ability to write clean and effective Godoc comments
Qualifications
· Bachelor’s degree in Computer Science and 3+ years of experience in web development &
· Strong programming skills
· Good verbal and written communication skills
· Working experience in Microservices
· Should have Knowledge of docker & Kubernetes
· Should have working experience in messaging queues(RabbitMQ).
· Should have some knowledge of Cryptography
· Outstanding understanding of data structures and algorithms.
· Good understanding of Relational, NoSQL & In-memory Database like Redis .
Location: Hyderabad
Joining Date: ASAP
We offer exciting opportunities to learn new technologies and fast career growth path. We ensure a successful
career for our people.
Greetings from Zealous Services !!!
Looking for your career in 3D Modelling and Animation Field???
We have Immediate requirements for 3D Trainees.
Contact : DIANA HR
Experience: Freshers
Designation: 3D Trainee
Age Limit: 18-26 yrs
Training Period: 2 months (with monthly Stipend)
Flexible to work in Rotational Shifts (Fixed Day shifts for Female Candidates).
Chennai Candidates preferred.
Educational Qualifications: Any Graduates can apply (2020 - 2022 passed outs)
Immedite joining/Notice period upto 30 days
WFH till the end of Pendimic
Gurgaon Location
Roles & Responsibilities:
● Invent, design and build software that is stable and performant
● Primary role will be quality and timely delivery of the application/ feature/ module your team
will be working on
● Adopt and execute good design philosophy and code writing practices
● Ensure the code goes through rigorous tests and quality checks before deployment
● Work with other software engineers and database engineers to set excellent development
practices and deliver innovative changes in new and existing products
● Be hands-on technical, thus, leading by example using web, mobile and database
technologies
● Work on project ideas with customers, stakeholders and peers
● Be actively involved in code review process, design discussions, team planning
Minimum Qualifications:
● Bachelor's degree in Computer Science, Software Engineering, or a related technical
discipline
● 5-7 Years of Experience
● Expertise in software design and development
● Proficiency with at least one Object Oriented language (e.g. Java)
● Have knowledge about Computer Science fundamentals in object-oriented design, data
structures, algorithm design, problem-solving, and complexity analysis
● A strong track record of project delivery for large, cross-functional projects
● Experience with building high-performance, highly available and scalable distributed systems
● Experience with API Design, ability to architect and implement an intuitive customer and
third-party integration story
● Ability to think and analyse both breadthwise (client, server, DB, control flow) and depth-wise
(threads, sessions, space-time complexity) while designing and implementing services
Inside Sales Executive Responsibilities:
- Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
- Actively sourcing new sales opportunities through cold-calling and emailing.
- Developing in-depth knowledge of product features and benefits.
- Utilizing virtual meetings to build relationships with new customers.
- Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
- Advising customers on suitable product selection based on their needs and specifications.
- Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
- Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.
- Setting up face-to-face meetings between potential customers and Outside Sales Representatives.
Inside Sales Executive Requirements:
- High school diploma or GED.
- Bachelor's degree in Business Administration or Management, Marketing, or related field is preferred.
- Proficiency in all Microsoft Office applications and Customer Relationship Management (CRM) software.
- Proven sales experience.
- Strong analytical and problem-solving skills.
- Excellent negotiation and consultative sales skills.
- Effective communication skills.
- Exceptional customer service skills.



