
We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.
Experience: 0-1 Yr
• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner.
• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately.
• Processing excellent product knowledge to enhance customer support.
• Ability to meet deadlines and prioritize tasks
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Updating, implementing, and maintaining procedures.
• Documenting and communicating the results of your efforts.
• Conducting meetings and presentations to share ideas and findings.
• Prioritizing initiatives based on business needs and requirements
• Working closely with clients, technicians, and managerial staff.
• Able to speak Hindi, Tamil & English

About Reqroots
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About Company
Company is a fast-growing start-up with a world-class platform that simplifies network monetization. Our mission is to enable any company to launch services atop any network infrastructure with radical simplicity. Leveraging the power of our platform, Reach also operates a top-rated mobile service Reach Mobile in the U.S. that donates 10% of data plan costs to provide life changing connectivity to women and students in need. About the Role: It’s a global role responsible for managing the product throughout the product lifecycle from planning to execution in support of organizational strategy and objectives.
Responsibilities:
• Write detailed user stories and acceptance criteria, draft user flows, communicate project scope effectively, and manage products through development, QA, UA Testing, and launch • Ability to understand business and technical requirements & conceptualize end-toend solutions
• Ensure requirements are communicated effectively to the business, design, operations, CS and development teams.
• Manage agile product development process from a product management point of view
• Participate in scrum meetings, planning, reviews and retrospectives • Maintain and prioritize the product backlog and track feature releases with different stakeholders
• Work with QA and engineering teams to streamline system integration, test and improve product features
• Serve as an in-house expert for our products and become the go-to person for all functional issues
• Manage all aspects of in-life products, including customer feedback, requirements, and issues
• Have Strong OSS/BSS requirement gathering and solution experience (Telecom domain).
• Minimum 5-7 years of experience in Telecom products e.g CRM, SDP, Billing & Service provisioning. Skills and Qualifications:
• A Bachelor’s degree in Computer Science, Engineering or equivalent preferred


Rejolut is one of the award winning fastest growing emerging tech company which is working on leading technology like Blockchian, ML & AI, Complex mobile & web apps, IoT etc.
The ideal candidate will be responsible for developing highly scalable and secure code.
Responsibilities:-
-Able to take the Extreme Ownership of modules/product/projects
-Able to learn & implement new technology/framework/library at God Speed
-Able to come with optimal solution for the business problem
-Can handle calls with the client & customer to know their feedback
-Writing clean code & able to dig into other's code or open source code
-Pixel-perfect” implementation of our approved user interface
-Design and deployment of our database
-Ensuring the entire stack is designed and built for speed and scalability
-Design and construction of our REST API
-Integrating our front-end UI with the constructed API
-Design and implementation of continuous integration and deployment
Desired Candidate Profile:-
- At least three years’ experience with:
- Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
- A relevant back-end programming language ( e.g.Python, Ruby or JavaScript )
- Database design and management, including being up on the latest practices and associated versions
- Server management and deployment for the relevant environment
- Familiarity with a relevant and globally supported framework—both front-end and back-end, if necessary—( e.g., React, Vue or Angular)
- Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries ( e.g., Sass, Less, and webpack )
- Thorough understanding of user experience and possibly even product strategy
- Experience implementing testing platforms and unit tests
- Proficiency with Git
- Appreciation for clean and well documented code
Culture
- Fast-paced, intellectually stimulating, steep learning, and growth
- Close-knit, hardworking, supportive colleagues
- Challenging work
- Flat organization with no hierarchy
- If you like problem solving, and love latest technology, there are very few better places
How we are different
-We are young and dynamic team who are obsessed with solving business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to business problem rather than technology
Why to join us
-We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
-We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
-There are two technology Co-founder in the company ho are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz
-Get mentored by the best in the industry
-Flexible working hours
-Perks best in the industry

What will you be doing?
- Create test plans, test cases, and test strategy
- Provide full-stack support for existing and new tools
- Performance Testing of mobile applications
What do we expect from you?
- Bachelor’s degree in Computer Science or equivalent practical experience.
- 3-5 years of relevant work experience.
- Solid understanding of Quality Assurance methods and practices.
- Deep understanding of manual and automated testing concepts.
- Proficiency in any open-source Automation Framework
- Experience in testing mobile applications
- Demonstrated experience in test framework design and development.
- Strong Software development fundamentals including OOPs, general Algorithms, etc.
- Computer fundamentals, analytical and problem-solving skills.
- Comfortable working in a fast-paced, highly collaborative, dynamic work environment
- Excellent communication, collaboration, reporting, analytical and problem-solving skills.
- Experience in Shell scripting or familiarity with CLI is a plus
Experience playing the Scrum Master role for at least two years for a software
development teams that was diligently applying Scrum principles, practices, and
theory.
• Should have handled multiple scrum teams
• Good skills and knowledge of facilitation, continual improvement, and increasing
transparency
• Knowledge of metrics and measurements in continuous improvements
• Preferred Skills/Experience (Any of these is a plus)
• Knowledge of other Agile approaches: Kanban is needed.
• Any knowledge and/or experience with Agile techniques is a plus: User Stories, TDD,
Continuous Integration, Continuous Testing, Pairing, Automated Testing
• Previous experience as a developer, QA, business analyst
• Excellent communication and facilitation skills
• Knowledge about JIRA and its workflow handing is a plus
- 3+ years of overall experience
- Understanding about AWS - EC2, S3, RDS etc
- Extensive experience building and refactoring Java applications
- Good work experience with Message Que - Ka a, Rabbit MQ, etc
- Understanding and experience building high-performance, scalable algorithms.
- Understanding of Agile or Kanban / Lean so ware development methodologies- Experience using modern build
tools such as Maven, Jenkins, Github, etc. a plus - Be hands-on, willing to dig in and crank out code.
- Be a learner, able to explore new areas, learn new things, and quickly apply them to solve new problems.
- Be a spark, bring energy, passion and creativity to work every day.
Good to have
- No-sql experience ( dynamo , mongo , Cassandra etc. )
- Datadog or similar monitoring tool
- Docker exposure

Full Stack Developers : (5 persons required)
- Should have excellent working technical skills in NodeJS, React JS, PreactJS and Mongo DB + AWS
- Must have done projects either at work or in college using these technical skills
- Should have sound logical and problem solving capabilities.
- Must have good communication and articulation skills in English.
- Overall should have a good go-getter attitude and willing to work in a Start-up environment.
About UserIQ:
UserIQ offers a Customer Success Platform that empowers software companies to deliver a better experience to their customers whether that consists of high-touch engagement or tech touch interactions within the application. As a result, customers can effectively scale onboarding, increase feature usage, accelerate time-to-value, reduce churn and ultimately drive more revenue throughout the customer journey.
The best companies are built one customer at a time and those customers grow by making each user interaction meaningful. UserIQ takes this approach very seriously and works with Customer Success leaders who are also passionate about maximizing success at every user moment.
Requirements:
- 3-5 years experience in automation testing as SDET or similar role.
- Strong in UI, API automation using Cypress(preferred).
- Strong knowledge in any programming languages - JavaScript(preferred), Python, Java.
- Strong in automation framework development(must)
- Experience with Continuous Integration (CI) tools such as Github Actions, Jenkins.
- Experience with distributed source control systems such as Git.
- Strong in Database concepts, noSQL and writing SQL queries
- Strong in API testing using Postman
- Familiarity in performance testing using Jmeter or similar tools a plus.
- Strong analytical and debugging skills with attention to details.
- Experience in early stage tech startups is an added plus.
What's it like to work here?
As a SDET at UserIQ, you'll test and automate user scenarios of the UserIQ products & will get opportunities to work on:
- Automation: Cypress,Javascript
- CI/CD: Github, Github actions, Terraform
- Tools: Postman, TestRail, Postico, VScode, Android Studio, Xcode
Who should apply for this post?
- You are passionate about testing and finding edge cases.
- You are hands on coder with strong problem-solving abilities, logical
- thinking, and a logical inclination. You are enthusiastic about programming and
- delivering well-designed, scalable code.
- You have good understanding on programming concepts such as OOPs, Design Patterns,
- algorithms, data structures, networking, and so on, and are not rigid with respect
- to choice of technology and are open to adopting the right technology for the task at hand.
- flexible to work in US shift

ASP.net core , MVC , *ASP.net core, MySql
MS SQL
*Angular 4 above
* oops concepts
* java script, case, and HTML exp in agile like scrum.
LOCATION- PUNE
Currently work from home.
Job Type: Full-time
The Opportunity
We are looking for a senior consultant to drive Sattva's digitisation initiatives. Our rapid growth in the last year has underscored the importance of technology-driven solutions to manage business processes at scale. To define and drive this vision, we are looking for an energetic individual with a passion to solve complex business problems using technology. This is a unique opportunity to drive digital transformation and shape the IT strategy of a rapidly growing organisation.
The role reports to the CTO, and involves interfacing with all Business Units and Horizontals within Sattva to manage the implementation and rollout of digital solutions for internal business processes.
Responsibilities
- Interface with Business Units in Sattva to understand their digitisation needs
- Map identified needs to existing or new SaaS solutions
- Drive end-to-end implementation and rollout of solutions within the Business Units
- Engage with Business Units post-implementation and ensure successful adoption of deployed solution
- Collaborate with PMO and Finance for planning, budgeting and tracking of implementation/subscription costs
- Collaborate with key stakeholders to define a digital transformation roadmap for internal business processes
- Evaluate new solutions and interface with SaaS vendors where needed
Ideal Candidate Profile
- 6+ years of overall work experience, with 2+ years in managing SaaS solution implementation in a small/mid-size organisation (50 to 500 users)
- Conversant with best-of-breed SaaS solutions for the SME segment
- Proven ability to translate complex business requirements to an integrated solution landscape
- Strong program management, stakeholder management, and communication skills
- High degree of customer-focus
Job Role:
This role would entail Lead Generation for Outbound Voice Process where you will be responsible for generating Leads from International Markets as per project requirements. Process related training will be provided.
Desired Skils:
- 12th Pass/Any graduates
- Min 1 year of work experience is required
- Candidates with excellent communications
- Experience in international voice process(US/UK/UAE/Ireland/Australia etc)
- Flexible with Night shifts
- Location - Andheri (East)

