IT Services sales and Marketing

The Role

We're looking for a Revenue Operations Specialist who is equal parts systems thinker, AI enthusiast, and the connective tissue across our entire go-to-market engine. This isn't a "keep the lights on" ops role. This is a builder role — you'll be architecting the processes, automations, and AI workflows that let our BD, Sales, and Marketing teams scale faster than they ever could manually. Half your time will be spent building intelligent agents and workflows using cutting-edge AI tools. The other half? Making sure every lead, every deal, and every data point is exactly where it should be. 

What You'll Own

AI-First Operations (50% of your time)

● Design, build, and iterate on AI agents and automated workflows across the entire revenue stack

● Use tools like n8n, Make, Zapier, Clay, or custom LLM pipelines to eliminate manual, repetitive work

● Proactively identify where AI can replace or augment human effort across BD, Sales, and Marketing

● Stay ahead of the curve — experiment with new AI tooling and bring the best back to the team

● Be our internal AI evangelist and help the broader GTM team use AI in their own workflows 

CRM & Data Integrity

● Own the CRM (end-to-end) — structure, hygiene, workflows, and governance

● Ensure every contact, company, deal stage, and activity is accurate, consistent, and actionable

● Build dashboards and reporting that give leadership real-time visibility into pipeline health

Tools, Stack & Integrations

● Manage and optimize the GTM tech stack across Sales, BD, and Marketing

● Ensure all tools are properly integrated and data flows seamlessly between systems (CRM ↔ enrichment ↔ outreach ↔ marketing ↔ analytics)

● Evaluate and onboard new tools with a ruthless focus on ROI and adoption

Process & Enablement

● Define and document the end-to-end lead lifecycle — from first touch to closed deal

● Build scalable playbooks and SOPs that the team actually uses

● Act as the operational bridge between BD, Sales, and Marketing — breaking silos and keeping everyone aligned

● Ensure leads never fall through the cracks, and every handoff is seamless

Job Title: ServiceNow Developer / Senior ServiceNow Consultant

Experience Required

6+ Years

Job Description

We are seeking an experienced ServiceNow professional with strong expertise in one or more ServiceNow modules, including ITSM, CSM, HRSD, ITOM, HAM, CMDB, SPM, or GRC. The ideal candidate should possess hands-on experience in designing, developing, configuring, and implementing ServiceNow solutions while collaborating closely with business and technical stakeholders.

Requirements

• 6+ years of experience working on the ServiceNow platform.
• Strong hands-on experience in ServiceNow development, configuration, and administration.
• Experience in one or more ServiceNow modules:
• ITSM (IT Service Management)
• CSM (Customer Service Management)
• HRSD (HR Service Delivery)
• ITOM (IT Operations Management)
• HAM (Hardware Asset Management)
• CMDB (Configuration Management Database)
• SPM (Strategic Portfolio Management)
• GRC / IRM (Governance, Risk & Compliance / Integrated Risk Management)
• Experience in Service Catalog, Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, Notifications, Integrations, and Reporting.
• Strong understanding of ServiceNow platform architecture and best practices.
• Experience in designing scalable and maintainable ServiceNow solutions.
• Knowledge of REST/SOAP APIs and third-party integrations.
• Experience in Agile delivery methodologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in any module.
• ServiceNow Certified Application Developer (CAD).
• Experience with multiple ServiceNow module implementations.
• Exposure to cloud technologies and enterprise IT environments.

Responsibilities

• Gather and analyze business requirements and translate them into ServiceNow solutions.
• Design, develop, configure, and customize ServiceNow applications and modules.
• Implement workflows, catalog items, forms, UI policies, business rules, and integrations.
• Support end-to-end implementation, testing, UAT, deployment, and production support activities.
• Collaborate with business users, architects, and technical teams to deliver high-quality solutions.
• Perform root cause analysis and resolve complex technical issues.
• Ensure adherence to ServiceNow development standards and best practices.
• Participate in code reviews, design reviews, and solution discussions.
• Create technical documentation, knowledge articles, and support documents.
• Mentor junior team members and contribute to continuous process improvements.
• Support platform upgrades, enhancements, and new feature implementations.

Good-to-Have Module-Specific Experience

• ITSM: Incident, Problem, Change, Request, Knowledge Management
• CSM: Case Management, Customer Portals, Service Operations
• HRSD: Employee Center, HR Case Management, Lifecycle Events
• ITOM: Discovery, Service Mapping, Event Management, Cloud Management
• HAM: Asset Lifecycle Management, Procurement, Inventory Management
• CMDB: Data Modeling, CI Management, Data Governance
• SPM: Demand, Project, Portfolio, Resource Management
• GRC/IRM: Policy & Compliance, Risk Management, Audit Management, Vendor Risk Management

At Crystal Group, payroll is more than numbers, it’s about accuracy, trust, and compliance. If you enjoy owning payroll end-to-end and delivering error-free, on-time closures, this role could be a great fit.

Role Overview

As a Payroll In-Charge, you will manage the complete payroll lifecycle—from attendance validation to salary processing, statutory compliance, and Full & Final settlements—working closely with HR and Finance teams.

Key Responsibilities

-End-to-End Payroll Management

Manage the complete payroll cycle including attendance validation, salary processing, payslip generation, approvals, and monthly payroll closure with high accuracy.

-Statutory Compliance & Regulatory Adherence

Ensure accurate calculation and timely deposit of PF, ESIC, PT, and TDS, maintaining all statutory records and ensuring zero penalties, notices, or compliance issues.

-Employee Payroll Support & Confidentiality

Address employee payroll-related queries promptly while maintaining strict confidentiality of salary and payroll information.

-Full & Final Settlements & Record Management

Handle Full & Final settlements for exiting employees, maintain exit documentation, and ensure all payroll, attendance, and statutory records are accurate and audit-ready.

Who Should Apply

Graduate in Commerce, HR, or Finance

2–5 years of hands-on payroll experience

Strong knowledge of payroll systems and labor laws

1. At least 3+ years of experience in Oracle ERP/Fusion SaaS/PaaS project implementations as a technical developer

2. Completed at least 1 ERP or Oracle Cloud (Fusion) project implementations

3. Extensive Knowledge on underlying database structure for ERP/Oracle Cloud (Fusion)

4. Extensively worked on BI Publisher reports, FBDI/OTBI and Oracle Integration Cloud (OIC)

5. Have strong technical knowledge on Oracle Database SQL and PLSQL

6. VBCS development experience is an added advantage 

Designation: Specialist - Cloud Service Developer (ABL_SS_600)

Position description:

• The person would be primary responsible for developing solutions using AWS services. Ex: Fargate, Lambda, ECS, ALB, NLB, S3 etc.
• Apply advanced troubleshooting techniques to provide Solutions to issues pertaining to Service Availability, Performance, and Resiliency
• Monitor & Optimize the performance using AWS dashboards and logs
• Partner with Engineering leaders and peers in delivering technology solutions that meet the business requirements 
• Work with the cloud team in agile approach and develop cost optimized solutions

Primary Responsibilities:

• Develop solutions using AWS services includiing Fargate, Lambda, ECS, ALB, NLB, S3 etc.

Reporting Team

• Reporting Designation: Head - Big Data Engineering and Cloud Development (ABL_SS_414)
• Reporting Department: Application Development (2487)

Required Skills:

• AWS certification would be preferred
• Good understanding in Monitoring (Cloudwatch, alarms, logs, custom metrics, Trust SNS configuration)
• Good experience with Fargate, Lambda, ECS, ALB, NLB, S3, Glue, Aurora and other AWS services. 
• Preferred to have Knowledge on Storage (S3, Life cycle management, Event configuration)
• Good in data structure, programming in (pyspark / python / golang / Scala)

Job Role : Associate Manager (Database Development)

Key Responsibilities:

• Optimizing performances of many stored procedures, SQL queries to deliver big amounts of data under a few seconds.
• Designing and developing numerous complex queries, views, functions, and stored procedures
• to work seamlessly with the Application/Development team’s data needs.
• Responsible for providing solutions to all data related needs to support existing and new
• applications.
• Creating scalable structures to cater to large user bases and manage high workloads
• Responsible in every step from the beginning stages of the projects from requirement gathering to implementation and maintenance.
• Developing custom stored procedures and packages to support new enhancement needs.
• Working with multiple teams to design, develop and deliver early warning systems.
• Reviewing query performance and optimizing code
• Writing queries used for front-end applications
• Designing and coding database tables to store the application data
• Data modelling to visualize database structure
• Working with application developers to create optimized queries
• Maintaining database performance by troubleshooting problems.
• Accomplishing platform upgrades and improvements by supervising system programming.
• Securing database by developing policies, procedures, and controls.
• Designing and managing deep statistical systems.

Desired Skills and Experience  :

• 7+ years of experience in database development
• Minimum 4+ years of experience in PostgreSQL is a must
• Experience and in-depth knowledge in PL/SQL
• Ability to come up with multiple possible ways of solving a problem and deciding on the most optimal approach for implementation that suits the work case the most
• Have knowledge of Database Administration and have the ability and experience of using the CLI tools for administration
• Experience in Big Data technologies is an added advantage
• Secondary platforms: MS SQL 2005/2008, Oracle, MySQL
• Ability to take ownership of tasks and flexibility to work individually or in team
• Ability to communicate with teams and clients across time zones and global regions
• Good communication and self-motivated
• Should have the ability to work under pressure
• Knowledge of NoSQL and Cloud Architecture will be an advantage

• 3 years of experience in mobile development on React Native
• Experience in design, development, and deployment of mobile apps
• Experience with embedded relational databases (SQLite)
• Knowledge of Restful Web-Services, JSON, HTTP, Networking protocols
• Experience with any Apk and iOS builder with strong skills in JavaScript, React native.
• Experience on JavaScript,HTML,CSS, NPM, Android, iOS,
• Hybrid, Ionic, Angular 2+, Typescript, Webpack, GruntJS, GulpJS.

• 3+ years of relevant experience in react native, javascript, HTML,CSS
• This project requires experience with:
• Well versed in kotlin/swift/react-native/js and react environment.3+ years experienced
• Good knowledge of SDLC.
• Good knowledge of any database SQL/mongo etc.
• Should have a problem-solving attitude.
• Eager to learn new things.
• Should have intellectual skills.
• Working across Cross platforms (Android and IoS)
• Flutter Experience will be added advantage
• Experience in understanding large and complex code bases
• The developer will work with our offices in Bangalore (Currently Remote).

• Developer with 3-5 years of well-proven experience in Web UI & middleware REST API development using NodeJS and ReactJS
• Must be well versed with using anonymous functions, Prototypes, Call-back functions, promises in Node JS
• Experience in ReactJS component lifecycle and Redux
• Must be able to create and consume data from REST services.
• Experience in Babel and Webpack
• Must be familiar with Github and GitLab
• Must have strong experience in MYSQL, Postgres relational databases and MongoDB.
• Experience in HTML5, CSS3, SASS, LESS is an added advantage
• Experience in GCP, Azure, AWS cloud technologies is an added advantage
• Familiarity with continuous integration