Tech Support Engineer

at AJACKUS

DP
Posted by Kaushik Vedpathak
icon
Mumbai
icon
2 - 10 yrs
icon
₹2L - ₹10L / yr
icon
Full time
Skills
Technical support
IT support
Tech Support
Communication Skills
Microsoft Windows
Problem solving
Asset management
IT asset management
Hardware
Hardware troubleshooting

Role

We are looking for an IT Support Engineer to join our engineering team and help us support & maintain IT requirements.


Responsibilities

  • Responding to technical support queries from Team Members forAssets and software applications
  • Setting up and installing new Laptops and software
  • Installing and configuring operating systems, anti-virus software, and other required applications
  • Diagnosing and fixing hardware or software faults
  • Maintaining inventories of Assets and software
  • Keeping a record of issues and faults along with solutions, for future reference.
  • Conducting regular preventive maintenance
  • Adhering to reporting protocols and documentations
  • Ensuring a high level of Team Members satisfaction
  • Identify and suggest possible improvements on procedures.

Qualifications

  • Any Bachelor’s degree, or a related field qualification. 
  • Must have 2+ years of work experience as a IT Support 
  • Knowledge of backup process
  • Team spirit
  • Good problem-solving skills
Read more

About AJACKUS

Ajackus is a people-centric technology company that helps small to medium-sized businesses and digital startups grow faster. With 11 years of experience in creating purposeful impact, we assist clients in enhancing their technological capabilities by building highly efficient and accountable remote technology teams that use a patented architecture to create secure and scalable business solutions.


We’ve been recognized as a ‘Great Place To Work’ and are intentional about creating a diverse and flexible culture for our team. We believe in our values, our culture, and in providing a platform for every individual to share their suggestions and ideas through an ownership-based model. For our strong ethics and value system, we have been recognized by the Government of India under the 'Companies that Care' initiative.


Ajackus has team members working from every part of India, our hybrid work policy allows us the flexibility and choice to work from anywhere while being productive and efficient. We provide a lucrative bouquet of benefits that don't just focus on great compensation structure but cover the holistic perspective of an associate's life.


Our solutions have saved lives (Healthcare), brought transparency in commerce (Fintech), helped people with the assets for life (Real-Estate), and allowed people to build on top of what we have created (Open Source). Besides these, we have extensively explored emerging technologies like IoT, AI/ML, and worked in industries like electronics, telecommunication, e-commerce, mental health & wellness, travel, media & publishing, entertainment, etc.


Our philosophy is simple, we may not know all the answers, but we know how to find all answers. Come, join us, in this journey to create a true impact in the world!

Read more
Founded
2011
Type
Products & Services
Size
100-1000 employees
Stage
Profitable
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