Job Title: Operations Executive
Location: Kolkata
Job Description:
We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.
Key Responsibilities:
1. Operational Support
- Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
- Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
- Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.
2. Customer Interaction
- Respond to customer queries via email and phone in a professional and timely manner.
- Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
- Maintain detailed logs of customer interactions, feedback, and action taken.
3. Data Management & Reporting
- Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
- Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.
Required Skills:
- Comfortable with handling data and making calculations.
- Proficiency in MS Excel.
- Ability to work in double shifts.
- Excellent communication (verbal and written) in English; additional language proficiency is a plus.
- Ability to handle pressure and multitask efficiently in a fast-paced environment.
- Strong organizational and time-management skills.
- Positive attitude with a problem-solving mindset and the ability to work independently or in a team.
Experience:
· 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.
Shifts:
· Day Shift: 11am – 9pm
· Night Shift: 9pm – 7am
6 Days Working (Rotational Week-Offs)
Shubham Vishwakarma
Full Stack Developer - Averlon
About Drivado Transfers Private Limited
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We are happy to share the details of 'Java Developer'. Kindly read the job description carefully before your technical Interview Round.
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Company Profile:- https://www.hashstudioz.com/">https://www.hashstudioz.com/
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Job description
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Experience: 2 to 5 year(s)
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon