HR Consultant

A BIT ABOUT US

Appknox is a leading mobile application security platform that helps enterprises automate security testing across their mobile apps, APIs, and DevSecOps pipelines. Trusted by global banks, fintechs, and government agencies, we enable secure mobile experiences with speed and confidence.

About the Role:

We're looking for a Jr. Technical Support Engineer to join our global support team and provide world-class assistance to customers in the US time zones from 8pm to 5am IST. You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams.

Key Responsibilities:

• Respond to customer issues via email, chat, and voice/voip calls during US business hours.
• Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules.
• Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds.
• Document known issues and solutions in the internal knowledge base and help center.
• Escalate critical bugs to engineering with full context, reproduction steps, and logs.
• Guide customers on secure implementation best practices and platform usage.
• Collaborate with product and QA teams to suggest feature improvements based on customer feedback.
• Participate in on-call support rotations if needed.

Requirements:

• 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company.
• Excellent communication and documentation skills in English.
• Comfortable working independently and handling complex technical conversations with customers.
• Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.).
• Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp).
• Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station. 

Good to have skills:

• Experience working in a product-led cybersecurity company.
• Knowledge of scripting languages (Python, Bash) or log analysis tools.
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus.
• Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack.

Compensation

• As per Industry Standards

Interview Process:

• Application- Submit your resume and complete your application via our job portal.
• Screening-We’ll review your background and fit—typically invite you on cutshort for a Profile Evaluation call (15 mins)
• Assignment Round- You'll receive a real-world take-home task to complete within 48 hours.
• Panel Interview- Meet with a cross-functional interview panel to assess technical skills, problem-solving, and collaboration.
• Stakeholder Interview- A focused discussion with the Director to evaluate strategic alignment and high-level fit.
• HR Round- Final chat to discuss cultural fit, compensation, notice period, and next steps.

Personality Traits We Admir:

• A confident and dynamic working persona, which can bring fun to the team, and a sense of humour, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follow timelines and absolute commitment to deadlines.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to train and develop our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first-hand.

• This role will be responsible for building, reviewing, deploying and maintaining the software solutions.
• Meeting with the development team to discuss user interface ideas and applications.
• Development experience in the CHATWOOT (https://www.chatwoot.com/) and other omnichannel tools.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.

·        Proven work experience as a Ruby on Rails developer

• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.

·        Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and jQuery

·        Experience developing highly interactive applications

·        A firm grasp of object oriented analysis and design

·        Passion for writing great, simple, clean, efficient code

·        Good knowledge of relational databases

·        Working knowledge of NoSQL databases

The responsibilities would include, but not be limited to, the following:

Financial Reporting: You will be providing timely and accurate financial reporting to management together with strategic insights on the company s financial position. 

Accounting Systems and Processes - Understanding requirements, identifying, evaluating and implementing the most suitable accounting system/ tools needed to support the accounting needs of the organization

Implementing best in class accounting practices and Internal Control procedures considering:

• Accounts Payables - Purchase to Procurement Cycle & Policies, SOPs and SLAs
• Accounts Receivables - Billing Processes and Systems to raise timely invoices and perform ageing analysis
• Revenue and Cash Reconciliations and suggesting and implementing SOPs and SLAs

Financial Closure - Ensure timely and accurate monthly closures. Consistent analyzing of financial data and presenting financial reports in an accurate and timely manner; clearly communicate monthly, quarterly, and annual financial statements; monitor progress, changes and keep senior leadership abreast of the financial status;

Audit - Ensure timely year end financial closures – Statutory, Tax and IFC. Handle end to end audit process and ensure timely completion of audits

Compliances and knowledge - Understand the applicability and ensure compliance with all the relevant statutes impacting the company. Keep abreast with all regulations impacting the companies accounting, compliance and reporting requirements as well as those impacting the company’s operations. Understanding of Income Tax, GST, imports and exports, FDI Regulation, Companies Act, and other tax regulations

Automation - Identify and implement processes to automate all routine repetitive tasks.

Assisting leadership in the annual budgeting and planning process; administering and reviewing all financial plans and comparing to actual results with a view to identifying, explaining and correcting variances as appropriate;  

 Leveraging strengths of the finance team members; providing clarity on the roles and responsibilities; developing and implementing training programmes to maximize and help them reach optimal individual and organizational goals; 

• 3+ years of Experience in software Design and development and familiar with technologies - Java, Java-J2EE, Spring Boot, Hibernate, Ajax, REST API, Micro services etc.
• Working knowledge of JVM internals
• Working knowledge of any database (MySQL or HSQLDB)
• Working knowledge of No-SQL database (Mongo or Dynamo DB)
• Working experience with messaging (JMS/RabbitMQ)
• R & D on new advanced cloud-based technologies in a test-driven agile development.
• Knowledge in designing and architecting systems with high scalability and performance requirements.
• Ability to understand infrastructure for performance evaluation and reporting of cloud-based services, namely AWS
• knowledge of key AWS services like EC2, S3, Lambda, CloudWatch etc.
• Certification on AWS Fundamendals
• Excellent communication skills
• ability to effectively articulate technical challenges and solutions
• skilled in interfacing with internal and external technical resources
• Good in debugging problems and mentoring teams on technical front

We are seeking a highly motivated and skilled Solution Architect/Business Analyst to join our dynamic team. As a Solution Architect, you will be an integral part of our new clients onboarding team, responsible for understanding the Finflux SaaS lending platform and its functionalities. Your primary role will be to work closely with customers from financial institutes, NBFCs, Fintechs, and banks to understand their requirements and effectively map them with the

Finflux product, while identifying any gaps or customization needs. Additionally, you will collaborate with productmanagers to prioritize requirements and implement identified.

Roles & Responsibilities:

• Product Understanding: Gain in-depth knowledge of the Finflux SaaS lending platform, including its Loan

Management System (LMS), Loan Origination System (LOS), Business Rules Engine (BRE), and

Delinquency Management System (Collections).

• Customer Requirements Analysis: Collaborate with customers to gather and analyze their business

requirements, pain points, and objectives. Identify their specific needs related to lending operations and

processes.

• Solution Design: Develop comprehensive and innovative solutions by mapping customer requirements with

the Finflux product. Propose recommendations to bridge any identified gaps or customization needs.

• Requirement Prioritization: Work closely with product managers to prioritize customer requirements based

on business impact, feasibility, and strategic goals. Participate in backlog grooming and sprint planning

sessions.

• Documentation: Prepare detailed requirement specifications, solution design documents, functional

specifications, and process flows to clearly articulate the proposed solutions to internal stakeholders and

customers.

• Stakeholder Communication: Act as a liaison between customers and internal teams, including development,

implementation, and support teams. Ensure effective communication and alignment of objectives throughout

the onboarding process.

• Project Management: Manage multiple client onboarding projects simultaneously. Develop project plans,

monitor progress, and ensure timely delivery of solutions within agreed-upon timelines.

• Collaboration: Collaborate closely with cross-functional teams, including product managers, development,

and implementation teams, to implement identified gaps and customization requirements. Participate in agile

ceremonies and provide input on solution implementation.

• Training and Support: Conduct training sessions and workshops for customers to familiarize them with the

Finflux product and its functionalities. Provide ongoing support during the onboarding process and address

any inquiries or issues raised by customers.

Required Skills:

• Experience: Minimum of 5 years of experience as a Business Analyst, Solution Architect, or similar role in

the software industry, preferably working with SaaS solutions or lending platforms.

• Domain Knowledge: Strong understanding of lending operations, loan management processes, and

regulatory requirements in the financial industry. Familiarity with financial institutes, NBFCs, Fintechs, or

banks is highly desirable.

• Technical Aptitude: Ability to grasp complex software solutions quickly and effectively. Prior experience

working with loan management systems, loan origination systems, business rules engines, or delinquency

management systems will be advantageous.

• Analytical Skills: Proficient in analysing business processes, identifying gaps, and proposing practical and

efficient solutions. Strong problem-solving abilities and attention to detail are essential.

• Communication: Excellent written and verbal communication skills. Ability to articulate complex ideas and

concepts to both technical and non-technical stakeholders. Active listening skills to understand customer

requirements thoroughly.

• Project Management: Proven experience in managing multiple projects concurrently, prioritizing tasks, and

meeting deadlines. Ability to adapt to changing project requirements and work in a fast-paced, dynamic

environment.

• Collaboration: Strong team player with the ability to collaborate effectively with cross functional teams and

build relationships with customers. Customer-centric mindset with a focus on delivering.

Role and Responsibility – Inside Sales Executive

• Act as relationship manager for the Paid customers of NoBroker.

• Build sustainable relationships and trust with customer accounts through open and

interactive communication.

• Identify and assess customers’ needs.

• Service customer in finding the right tenant / house as per the requirement of customer.

• Dial outbound and attend inbound calls of customer and leads.

• Use internal tools and methods to provide best possible service to the customer.

• Negotiate with leads on behalf of customer.

• Keep customer up-to date on the progress of his account.

• Follow communication procedures, guidelines and policies.

• Go extra mile to provide excellent customer service.

• Analyze, plan and develop requirements and standards in reference to the product pipeline.
• Create and manage the product plan for new tech integrations with the third-party vendors.
• Manage the current integrations with the third-party vendors for ongoing changes & requirements.
• Determine and define clear deliverables for the team members. Assign and oversee the daily tasks of technical personnel while ensuring the team is actively working toward established product milestones.
• Hold daily scrum team meetings to determine progress and address any questions or challenges regarding projects
• Establish and implement training processes and strategies for all technical personnel
• Ensure high test coverage and low post release issues through effective product planning.
• Prepare progress reports for senior management.

Qualifications

• Master's degree in Project Management or related technical field required
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacle

• Minimum 7 years of relevant work experience in similar roles.
• Hands-on experience developing and delivering scalable multi-tenant SaaS applications on AWS platform.
• In-depth knowledge of Spring, Spring Boot, Java, REST Web Services, SQL databases, microservices, GRAND stack, SQL and NoSQL databases.
• In-depth knowledge and experience developing and delivering scalable data lakes, data ingestion and processing pipelines, data access microservices.
• In-depth knowledge of AWS platform, tools and services, specifically AWS networking and security, Route53, API Gateway, ECS/Fargate, RDS; Java/Spring development; modern database and data processing technologies; DevOps; microservices architecture; container/Docker technology.
• Outstanding collaboration and communication skills. Ability to effectively collaborate with distributed team.
• Understand and practice agile development methodology.
• Prior experience working in a software product company.
• Prior experience with security product development.

Nice to Have:

• AWS Certified Developer certification is highly desired.
• Prior experience with Apache Spark and Scala.