HR Consultant

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

• Develop and implement digital marketing strategies to drive lead generation and customer acquisition.
• Plan, execute, and optimize paid advertising campaigns across various digital platforms, including Google Ads, Facebook Ads, LinkedIn Ads, etc.
• Conduct keyword research and analysis to identify opportunities for improving search engine visibility and organic traffic.
• Create compelling ad copy and visual assets for digital ads, landing pages, and other marketing collateral.
• Monitor campaign performance, analyze key metrics, and provide actionable insights and recommendations for optimization.
• Collaborate with internal teams, including content creators, designers, and developers, to ensure cohesive and effective digital marketing campaigns.
• Stay updated on industry trends, best practices, and emerging technologies in digital marketing.

Requirements:

• 1+ years of proven experience in digital marketing, with a focus on lead generation and paid campaigns.
• Proficiency in digital advertising platforms such as Google Ads, Facebook Ads Manager, LinkedIn Ads, etc.
• Strong analytical skills and the ability to interpret data to drive decision-making and campaign optimization.
• Excellent communication skills, both written and verbal.
• Creative thinking and problem-solving abilities.
• Ability to work independently and as part of a collaborative team environment.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Keelkattalai, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What's your expectation of CTC?

Experience:

• Lead generation: 1 year (Required)
• Paid Campaign: 1 year (Required)

Work Location: In person

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities:

• Integration of user-facing elements developed by front-end developers with server-side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions
• Performance tuning, improvement, and optimization of the application
• Ensuring high performance of applications and providing support

Skills and Qualifications:

• Strong proficiency with JavaScript and Node.js
• Knowledge of Node.js and frameworks available for it such as Express
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of server-side templating languages such as Jade, EJS
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding accessibility and security compliance
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration
• Familiarity with AWS
• Experience with Mongo DB/Dynamo DB

Education and Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 2+ years of experience as a Node.js Developer or similar role

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  forums and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

Midas is a fintech company that specializes in building state-of-the-art technological solutions for algorithmic trading, investments, and analytics for global financial markets. Headquartered in Mumbai, Midas aims to establish a strong presence in GIFT City (Gandhinagar), London, New York, and Singapore in the near future.

Our team consists of highly motivated and skilled individuals who serve sophisticated clients across various segments, including affluent individuals, high-net-worth individuals, ultra-high net-worth individuals, family offices, and institutions. We offer an excellent platform for personal and professional development within a highly committed and collaborative team in a mission-driven and results-oriented environment.

1. The ideal candidate should possess expert-level knowledge in technologies such as JavaScript, TypeScript, Node JS, MongoDB, Redis, Linux servers, and networking protocols (TCP and UDP). This includes understanding how to use these technologies to develop and deploy backend systems, as well as troubleshooting and optimizing them.
2. Proficient in automation technology, the candidate should be able to optimize existing infrastructure, identify and implement design patterns, and understand data structures and algorithms. This includes an ability to evaluate and recommend new technologies that can improve the performance and scalability of the system.
3. The candidate should be familiar with version control and project management tools such as GIT, JIRA, etc. and be able to use them effectively to manage and collaborate on code development.
4. Strong understanding of multithreading and multiprocessing concepts, and the ability to make tweaks and optimizations in similar domains for the purpose of improving performance and scalability.
5. Understanding of clustering and load balancing, including the ability to design and implement solutions that can improve the availability and scalability of the system.
6. Understanding of cyber security protocols and their application in the development and deployment of backend systems. This includes knowledge of best practices for securing systems, as well as the ability to identify and mitigate potential security threats.
7. Ability to implement CI/CD pipelines when needed. This includes an understanding of the various steps involved in creating, testing, and deploying code, as well as knowledge of the tools and technologies used to automate these processes.
8. Familiarity with tools such as NGINX or HAProxy and understanding how they can be used to improve the performance and scalability of the system.
9. Eagerness to learn and upgrade skills as per the demands of the product. This includes an ability to stay current with new technologies and best practices in the field, as well as a willingness to continuously improve one's own skills.
10. Proven experience in the industry and ability to work in a fast-paced environment. The candidate should have a solid understanding of the financial markets and the technology used to support them.
11. Strong problem-solving and analytical skills, ability to work independently and as part of a team. The candidate should be able to identify and solve complex problems and work effectively with others to achieve common goals.
12. Strong communication and interpersonal skills. The candidate should be able to effectively communicate with both technical and non-technical stakeholders, and work well in a team environment.

Technical specifications/Skill Set:

• Minimum of 5+ years of significant experience in application development.
• Proficient with software development lifecycle (SDLC) methodologies like Agile, Test- driven development
• Knowledge of system architecture, object-oriented design, and design patterns.
• Required technical skills: Strong Core Java, J2EE, Spring boot, Akka, API development & distributed application development experience.
• Desirable technical skills: Micro-services pattern, Kafka, Knative Eventing, Camel-K, Container Technologies like Docker, Kubernetes, NoSql preferably Cassandra.
• Experience working with high volume data and computationally intensive system.
• Domain knowledge in Financial Industry and Capital Markets is a plus.
• Excellent communication skills are essential, with strong verbal and writing proficiencies.

Roles and Responsibilities

Generation of business from Direct Accounts and achieving sales targets, specialized in IT sectors

Identifying new sales leads targeting international market

Knowledge of end to end life cycle of Recruitment, RPO, Managed Service ( MSP) and Staffing solutions

Researching organizations and individuals online (especially on social media) to identify new leads

Planning and overseeing new marketing initiatives

Strong networking in handling international market ( Europe, North America, APAC, UAE)

Mapping the prospect clients in IT industry and generate the leads

Going and meeting F2F with the HR and generate RPO & MSP business deals

Must be well versed with email marketing, lead generation, demand forecasting, market research, social media selling, sales enablement, sales funnel building, cold calling, LinkedIn reach out

Must have knowledge of the basis lead generation tools and processes

Have an insatiable thirst to be successful, drive to be the best, and motivation to make it all happen

Desired Candidate Profile

-Minimum 4+years of experience in selling staffing solution to international market

-Must have solid existing customers network and willingness to find new customers quickly.

-Must have very positive and result oriented attitude

-Must have ability to meet given targets

Remote

basic pay + Commission (On extra hours)

Job type : Part time /Full time

Following are some of our key solution offerings · Risk Based IT Internal Audit · IT SOX 404 Controls Testing, Quality Assurance · IT Attestation (SOC1/SOC2/ISAE 3402, ISAE 3000 etc.) · Internal Financial Controls related to IT General Controls · IT General Controls as part of Financial Statements Audits · IT Risk & Control Self-Assessment · Business Systems Controls / IT Application Controls · Auditing Emerging Technologies such as Cloud, Intelligent Automation etc. Position: Associate Consultants/ Consultants/ Assistant Managers Location: Bengaluru .

Responsibilities

Industry Experience: · Plan and execute the day-to-day activities of IT audit engagements for clients, including system development, package implementation, SSAE 16 readiness assessments, and/or platform reviews within multiple industries · Evaluate the design and effectiveness of technology controls throughout the business cycle · Identify and communicate IT audit findings to senior management and clients · Help identify performance improvement opportunities for assigned clients Additional Responsibilities for Assistant Managers: · Supervise associates and interns on engagements · Serve as a liaison between financial services clients and upper management

Qualifications

· Engineering / MBAs with atleast 3 years of experience · Preference would be given to significant experience in relevant technical knowledge: (a) financial statement – IT Audits; (b) SSAE 18/ ISAE 3402 audits; (c) IT SOX engagements (d) Emerging Technology Risks

· Certified Information Systems Auditor (CISA), COBIT Foundation, ITIL Foundation, CISSP, CRISC would be an added advantage · Possesses extensive experience in at least two of the key solutions of IT Audit & Assurance · Prior experience in client facing / account management roles · Possess strong domain knowledge, understanding of IT processes supporting business and possible risks in operations of at least two industry sectors · Strong analytical and problem solving skills · Strong written and verbal communication skills · Ability to work well in teams · Ability to work under pressure – stringent deadlines and tough client conditions which may demand extended working hours · Willingness to travel within India or abroad for continuous long periods of time · Demonstrate integrity, values, principles, and work ethic and lead by example