Website sales job- Telecaller required in kolkata

Job Description: Education Counsellor

We are looking for a driven and people-focused Education Counsellor to join our team. The ideal candidate will excel at identifying potential students, understanding their needs, and guiding them toward the right educational solutions. You will play a key role in driving admissions by generating leads, engaging with prospects, and nurturing them through the decision-making journey.

Responsibilities

Identify and qualify potential students through various lead-generation channels.

Prospect new leads via cold calling, follow-ups, events, referrals, and digital outreach.

Understand student/parent needs and recommend suitable programs or courses.

Engage with key decision-makers and build strong advisory relationships.

Maintain accurate records of interactions, updates, and progress in the CRM system.

Achieve monthly targets and contribute to the overall growth of the admissions pipeline.

Qualifications

Bachelor’s degree or equivalent experience.

2+ years of experience in counselling, sales, or customer-facing roles.

Strong communication and interpersonal skills with the ability to influence decisions.

Experience using Salesforce or similar CRM platforms.

Ability to work independently, meet targets, and manage multiple leads effectively

Salary -35k-38k CTC (2+ year exp)

Shift : 10AM-7PM

Week off-Sunday

Location: PADMANABHANAGAR, Bengaluru

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Envoy combines technology and global immigration services to offer the only immigration management platform that makes it seamless for companies to hire and manage an international workforce. We empower companies to acquire the best talent regardless of where they are in the world; helps mobilize employees around the world to take advantage of business opportunities; and enables the management of entire global workforces, providing a strategic, proactive view into workforce and financial forecasting and compliance. We are a fast-growing, award-winning technology company, a leader in our space, and are backed by some of the country’s leading venture capital and growth equity firms.

Our Engineering Team

We have a passionate product engineering team that works on complex technical challenges, employs creativity, and constantly learns a variety of frameworks, tools, and technologies. While we are dedicated to delivering excellent product, we also believe having fun along the way motivates us to pour our heart into what we do. Our team has mastered development and delivery process, allowing the team to focus on designing, architecting, and crafting masterpieces.

We are growing rapidly and expanding our team in India, join our product engineering team to be part of this exciting journey.

 “Code is like humor. When you have to explain it, it’s bad.” – Cory House

Skills Required

• 2+ years of strong programming experience on .NET platform
• Experience with C#, ASP.NET Web API
• Experience with Angular or any front-end framework or passion to learn Angular
• Hands on experience with SQL
• Knowledge and experience with HTML, CSS, JavaScript

Expectations

• Quality is the key driver to successful delivery, ensure highly testable and quality deliverables
• Passion to learn and acquire new skills

Envoy Glonal is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.

• Analyze product requirements and translate them into high-level and low-level designs and develop code in accordance with the defined designs
• Take product ideas from ideation to implementation
• Contribute in creating Software Requirement Specifications (i.e. problem part)
• Analyze change request entries and prioritize with other product backlog items and take ownership of delivery
• Develop systems that are highly scalable, but easy to maintain
• Build high-throughput and low-latency microservices
• Should be efficient with Java J2EE and related technologies.
• Participate in solution testing, user acceptance testing, change control and training
• Installation and configuration/development of the product:

• Core Java: Collections, Generics, data structures, Oops concepts, Exception handling, Design patterns, Data Structure.
• Mysql
• Angular
• Candidate should have working knowledge of web services
• Proven hands-on experience in software and app development using Java Platforms

• Turning your hand to any channel, any audience
• Staying updated on appropriate style guidelines and brand voice and tonality for consistency
• Prioritizing and delivering urgent projects within quick turnaround times
• Selling work, creating powerful fun, quirky copies that clearly explain themselves
• Working closely and collaboratively with Designers, Social team and Marketing team
• Working to strict deadlines without compromising on work quality

Desired Candidate Profile

• 2-3 years experience in advertising/social media agency is a must
• Ability to work alone, and be happy to team up with different creatives, as well as speak out and add value during larger brainstorms for fast-turnaround briefs    

• Operating as the lead point of contact for any and all matters specific to your accounts (Web, SEO, Content & Email)

• Leading a team of Web, SEO, Content and Email experts
• Collaborating with internal departments to facilitate client need fulfillment.
• Present strategies to clients and ensuring timely execution and delivery
• Analyze the effectiveness of strategies implemented
• Time to time recommend, design and implement new projects to increase their ROI
• Set up a list of KPIs to track for each client
• Prepare and present reports on their progress
• Building and maintaining strong, long-lasting customer relationships
• Collecting and analyzing data to learn more about consumer behavior.
• Maintaining updated knowledge of company products and services and upselling them time to time
• Resolving complaints and preventing additional issues by improving processes.
• Keep abreast with new trends in digital technology
• ​Lastly, manage the P/L of the team and accounts assigned

• Knowledge of digital tools and technology
• Understanding and knowledge of websites, search and email
• Experience in customer service
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player & leader
• Good time-management skills and organized
• Great interpersonal and communication skills