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Job Title: Program Head – HRT (Hormone Replacement Therapy) Centre of Excellence

Location: India / Hybrid / Global

Employment Type: Full-time 

Reports To: Founder / Board / CEO

Company Overview:

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Job Summary

Mirorfem Tech is establishing a Hormone Replacement Therapy (HRT) Centre of Excellence (CoE) to deliver safe, evidence-based, scalable, and personalized hormone health solutions for women. The Program Head – HRT CoE is a Managing Director–level role with full end-to-end ownership of program vision, clinical-tech roadmap, operating structure, and commercial scale.

Program Strategy & Ownership

·        Define the end-to-end HRT program vision, roadmap, and service architecture

·        Translate clinical intent into scalable, tech-enabled care models

·        Own the program lifecycle from concept → launch → scale

Clinical & Quality Governance

·        Build and govern evidence-based HRT protocols in collaboration with Medical Advisors and Key Opinion Leaders (KOLs)

·        Establish patient safety, quality assurance, and clinical governance frameworks

·        Ensure compliance with applicable healthcare regulations, ethical standards, and audit requirements

Operations & Execution

·        Design operating structures, workflows, and governance cadence

·        Define and track KPIs across clinical outcomes, experience, efficiency, and growth

·        Build and lead multidisciplinary teams across clinical operations, product, and program management

Commercial & Business Leadership

·        Own revenue, cost structures, margins, and profitability

·        Drive sustainable unit economics for HRT offerings

·        Partner with growth, product, and marketing teams to scale responsibly

Stakeholder & Ecosystem Engagement

·        Work closely with Founders, Board members, clinicians, and external partners

·        Represent the HRT program with regulators, partners, and strategic stakeholders

·        Enable strong collaboration between medical, tech, and business teams

Success Metrics

·        Clinical safety, outcomes, and adherence indicators

·        Patient satisfaction, engagement, and retention

·        Revenue growth with sustainable unit economics

·        Regulatory compliance and audit readiness

·        Strength, stability, and performance of leadership and delivery teams

Ideal Candidate Profile

Education (Mandatory)

·        MBBS

·        MBA / MHA / MPH (Healthcare Management, Strategy, Operations, or equivalent)

Experience

·        15+ years in healthcare, FemTech, HealthTech, or life sciences

·        Proven leadership in clinical programs, therapy platforms, or Centres of Excellence

·        Strong exposure to hormone health, women’s health, or chronic therapy programs

·        Experience engaging with regulators, clinicians, CXOs, and Board-level stakeholders

·        Demonstrated commercial ownership and large-scale execution capability

Core Competencies

·        Clinical-program translation into scalable business models

·        Strategic thinking with hands-on execution mindset

·        Strong governance, compliance, and risk management orientation

·        High credibility with clinicians and leadership teams

·        Ability to operate with autonomy in a fast-scaling environment

Why Join Miror

·        Opportunity to build a category-defining HRT Centre of Excellence

·        Direct impact on improving women’s hormone health outcomes at scale

·        Senior leadership autonomy with founder and board visibility

·        Chance to shape the future of ethical, tech-enabled hormone care

Join Miror and be the welcoming face of a company that values compassion, innovation, and excellence!

Why Join Us?

·        Be part of a high-growth startup tackling a real need in women’s healthcare.

·        Work with a passionate, purpose-driven team.

·        Opportunity to grow into next generation focused company roles as we scale.

·        Competitive salary and career progression.

To Apply:

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We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

HR Recruiter Intern- RemoteJob role and responsibility: - Utilize various sourcing methods, including job portals, social media, professional networks, and referrals, to attract a diverse pool of candidates. • Build and maintain a candidate pipeline for current and future job openings. • Review resumes and applications to assess qualifications and match them with job requirements. • Conduct telephonic interviews to evaluate candidates' skills, experience, and cultural fit. • Schedule and coordinate interviews with candidates and hiring managers. • Provide candidates with information about the company and job details. • Check references and perform background checks on selected candidates. • Collaborate with hiring managers to make informed hiring decisions. • Extend job offers and negotiate terms of employment with selected candidates. • Ensure a positive candidate experience throughout the recruitment process. • Provide timely feedback to candidates on their application status. • Maintain accurate records of all recruitment activities, including candidate interactions, interviews, and offers. • Ensure compliance with all relevant employment laws and regulations. • Collaborate with HR and hiring managers to develop and refine the organization's talent acquisition strategy.Timing:- 9AM to 6PMAge:- Above 18 Qualification- Minimum Pursuing Graduation Internship Duration- Minimum 3 Months & Maximum 6 Months Overall, participating in an HR recruiter internship will be a valuable investment in your future career, providing opportunities for learning, growth, and professional development. At our company for Human Resources (HR) recruiter interns, we offer a range of benefits, both personally and professionally. Here are some of the advantages: • Hands-On Experience. • Networking Opportunities. • Skill Development. • Resume Enhancement. • Exploration of Career Path. • Feedback and Evaluation.• Potential Job Offers.• Personal Growth.• Exposure to Industry Trends.• Contributing to the Organization.Stipend upon successful joining’s:- 0 to 4 - Nil5 to 8 - 3000 INR9 to 12- 5000 INR13 to 15- 7500 INR16 or above- 10000 INR and Best Performer Awards

About UpSolve:

We built and deliver complex Al solutions which help

drive business decisions faster and more accurately. We

are a typical Al company and have a range of solutions

developed on Video, Image and Text.

About Role:

Interact with business leaders to understand

requirements.

Manage client onboarding and solution deployment.

Keep track of commitments and ensure in-time

delivery

Organize and execute regional channel partner

connects and propose networking events with them

Develop and execute outreach strategy for targeted

real estate channel partner firms for the relationship

management

Network with key contacts within the related industries

to expand the contact base

About You:

Minimum C1 English level

Proven experience managing teams

Ability to work in a dynamic and fast changed

environment

A metrics driven mindset with a strong

t wl a stong analytical

approach

Strong customer references

Experience building organisations and training top

talent

Strong communication and interpersonal skills to build

sustainable relationships

Location: Mumbai

 Outbound Calling: Contact potential buyers (traders, resellers, distributors, scrap dealers, and aggregators)

and explain the BFS platform and its benefits.

 Buyer Onboarding: Register buyers on the platform and guide them through the registration process.

 Data Collection: Encourage buyers to submit quotes and participate actively in transactions on the BFS

platform.

 Follow-Up: Conduct regular follow-ups with buyers to ensure engagement and transactions.

 CRM Management: Maintain accurate and detailed records of calls, interactions, and buyer information in

the CRM.

 Market Feedback: Provide market insights and feedback to the management team for continuous

improvement.

REQUIRED EXPERIENCE AND SKILLS:

Experience:

3-9 Years of experience into C#, .Net & WPF(mandatory).

Technology skills:

Mandatory

 Strong background in Software Development/Engineering

 Good experience of the n-Tier architectures with REST web services (WebAPI would be a plus).

 Hands on experience with .NET 4.5, C#, WPF with MVVM or PRISM and WebAPI or WCF

 Should have worked on SQL Server

 Worked on LINQ and Entity Framework

 Sound Knowledge of SOA Principles.

 Experience with Agile/Scrum Organization.

 Experience with ATDD / TDD (Fitnesse for the ATDD would be a plus)

 Experience with Continuous Integration environments (TeamCity would be a plus)

 Experience with TFS as a source code repository and as a Scrum tool.

 Excellent communication skills with fluent English.

Preferred

 Knowledge on UML, design patterns, design principles such as SOLID / DRY and best coding practices.

 Proven ability and interest in building new application feature which interacts with existing application and infrastructure.

Methodology skills

 Test Driven Development

 Agile-Scrum

 Domain Driven Design

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites/apps function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

• 2-4 years experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Well versed with any of the High Fidelity Design tools (Figma, sketch or Adobe XD etc.)
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• MSc/BSc in Design, Computer Science or relevant field

• Implement defined user interfaces and experiences based on technical specifications
• Reviews and develops requirements, generate designs, provides rough order of magnitude estimates, implements, and performs unit testing
• Collaborate with our team of educational application designers, graphic artists, backend systems engineers, QA, and operational teams to ensure the timely delivery of high-value educational software products
• Demonstrates strong communication and interpersonal skills to negotiate different perspectives and goals
• Holds themselves to a high standard of quality and works with the broader team to ensure that the products meet those standards
• Works independently on multiple projects at one time, balancing needs, and deadlines
• Troubleshoot problems of a complex nature
• Supports systems that he/she has, and has not implemented
• Keeps informed of technical advances. Proposes changes based on newer technology

Required Skills and Abilities:

• Minimum of four years of software engineering experience
• Minimum of three years of software engineering experience building multi-tier enterprise applications
• Demonstrated track record of designing, developing, and delivering single page, web-based applications based on Angular.io or other similar JS libraries
• Bachelor’s degree in a technical discipline or relevant work experience
• Experience with CI/CD tools like Jenkins, Git, and Nexus
• Excellent interpersonal and communication skills

At Karza technologies, we take pride in building one of the most comprehensive digital onboarding & due-diligence platforms by profiling millions of entities and trillions of associations amongst them using data collated from more than 700 publicly available government sources. Primarily in the B2B Fintech Enterprise space, we are headquartered in Mumbai in Lower Parel with 100+ strong workforce. We are truly furthering the cause of Digital India by providing the entire BFSI ecosystem with tech products and services that aid onboarding customers, automating processes and mitigating risks seamlessly, in real-time and at fraction of the current cost.

A few recognitions:

• Recognized as Top25 startups in India to work with 2019 by LinkedIn
• Winner of HDFC Bank's Digital Innovation Summit 2020
• Super Winners (Won every category) at Tecnoviti 2020 by Banking Frontiers
• Winner of Amazon AI Award 2019 for Fintech
• Winner of FinTech Spot Pitches at Fintegrate Zone 2018 held at BSE
• Winner of FinShare 2018 challenge held by ShareKhan
• Only startup in Yes Bank Global Fintech Accelerator to win the account during the Cohort
• 2nd place Citi India FinTech Challenge 2018 by Citibank
• Top 3 in Viacom18's Startup Engagement Programme VStEP

What your average day would look like:

• Deploy and maintain mission-critical information extraction, analysis, and management systems
• Manage low cost, scalable streaming data pipelines
• Provide direct and responsive support for urgent production issues
• Contribute ideas towards secure and reliable Cloud architecture
• Use open source technologies and tools to accomplish specific use cases encountered within the project
• Use coding languages or scripting methodologies to solve automation problems
• Collaborate with others on the project to brainstorm about the best way to tackle a complex infrastructure, security, or deployment problem
• Identify processes and practices to streamline development & deployment to minimize downtime and maximize turnaround time

What you need to work with us:

• Proficiency in at least one of the general-purpose programming languages like Python, Java, etc.
• Experience in managing the IAAS and PAAS components on popular public Cloud Service Providers like AWS, Azure, GCP etc.
• Proficiency in Unix Operating systems and comfortable with Networking concepts
• Experience with developing/deploying a scalable system
• Experience with the Distributed Database & Message Queues (like Cassandra, ElasticSearch, MongoDB, Kafka, etc.)
• Experience in managing Hadoop clusters
• Understanding of containers and have managed them in production using container orchestration services.
• Solid understanding of data structures and algorithms.
• Applied exposure to continuous delivery pipelines (CI/CD).
• Keen interest and proven track record in automation and cost optimization.

Experience:

• 1-4 years of relevant experience
• BE in Computer Science / Information Technology