Education Counsellor

Position Overview:

As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.

Key Responsibilities:

Onboarding

·       Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.

Quality Assurance:

·       Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.

·       Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.

Scheduling and Coordination:

·       Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.

·       Collaborate closely with the scheduling team to accommodate individual client needs and preferences.

Compliance and Regulations:

·       Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.

·       Implement and enforce compliance protocols and guidelines.

Budget Management:

·       Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.

Emergency Response:

·       Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.

Continuous Improvement:

·       Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.

·       Drive continuous improvement initiatives to enhance client outcomes.

Client Relations:

·       Build and maintain strong relationships with clients and their families.

·       Ensure that individual client needs and preferences are understood and met by our associates.

Associate Recruitment and Training:

·       Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.

·       Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.

Qualifications:

·       Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).

·       Proven experience of 4 -6 years in healthcare management, disability services, or a related field.

·       Strong leadership and team management skills.

·       Excellent communication and interpersonal abilities.

·       Knowledge of industry regulations and compliance standards.

·       Ability to analyze data and make informed decisions.

·       Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.

• Handling Overall Pre - Post Sales Department.
• Coordinating with the departments.
• Customer query resolution.

About Digit88 

Digit88 empowers digital transformation for innovative and high growth B2B and B2C SaaS companies as their trusted offshore software product engineering partner! 

We are a lean mid-stage software company, with a team of 75+ fantastic technologists, backed by executives with deep understanding of and extensive experience in consumer and enterprise product development across large corporations and startups. We build highly efficient and effective engineering teams that solve real and complex problems for our partners. 

With more than 50+ years of collective experience in areas ranging from B2B and B2C SaaS, web and mobile apps, e-commerce platforms and solutions, custom enterprise SaaS platforms and domains spread across Conversational AI, Chatbots, IoT, Health-tech, ESG/Energy Analytics, Data Engineering, the founding team thrives in a fast paced and challenging environment that allows us to showcase our best. 

The Vision: To be the most trusted technology partner to innovative software product companies world-wide

The Opportunity: 

As the Data Science Lead, you will own and drive the company's data initiatives, managing a team of data scientists, and ensuring the

As a Data Scientist II, you will be part of the Product Risk Operations team that owns the development of AI-powered technology that helps our clients make communities safer and more resilient. Our technology helps our customers in reducing carbon emissions, reducing infrastructure risk and avoiding fatalities, a fact that we pride ourselves in.

As a part of the Risk Operations team, you will be working on a wide range of activities related to end-to-end Machine Learning (ML) deployments, research and development of ML product features to support internal and external stakeholders.  This is a great role for someone who enjoys variety and is also looking to expand their skill set in a structured fashion.

What You’ll Do

• Become a subject matter expert on products, including understanding how AI can be used in the utilities industry to enable our clients desired outcomes.
• Work closely with cross-functional teams to identify opportunities, design experiments and deploy repeatable and scalable machine learning solutions that drive business impact.
• Lead design of experiments and hypothesis tests related to machine learning product features development. 
• Lead design, implementation, and deployment of machine learning models to support existing as well as new customers.
• Communicate findings and recommendations to both technical and non-technical stakeholders through clear visual presentations.
• Monitor and analyze machine learning model performance and data accuracy.
• Mentor junior staff members.
• Stay current with best practices in data science, machine learning and AI.

Who You Are

• 3-5 years of experience building and deploying machine learning models
• Master’s or PHD in statistics, mathematics, computer science or another quantitative field
• Strong problem solving skills with emphasis on product development.
• Well versed in programming languages such as R or Python with experience using libraries such as pandas, scikit-learn, tensor flow .
• Experience with SQL and relational databases for data extraction and manipulation.
• Experience using a variety of Machine Learning techniques for Predictive Modeling, Classification, Natural Language Processing (including Large Language Models), Content Recommendation Systems, Time Series Techniques 
• Passionate about being up-to-date with the latest developments in Machine Learning 
• Strong organizational, time management, and communication skills
• High degree of accountability
• Utility, Infrastructure or Energy related field experience is a plus

Benefits/Culture @ Digit88: 

• Comprehensive Insurance (Life, Health, Accident) 
• Flexible Work Model 
• Accelerated learning & non-linear growth 
• Flat organisation structure driven by ownership and accountability. 
• Opportunity to own and be a part of some of the most innovative and promising AI/SaaS product companies in North America and around the world. 
• Accomplished Global Peers - Working with some of the best engineers/professionals globally from the likes of Apple, Amazon, IBM Research, Adobe and other innovative product companies 
• Ability to make a global impact with your work, leading innovations in Conversational AI, Energy/Utilities, ESG, HealthTech, IoT, PLM and more. 

You will work with a founding team of serial entrepreneurs with multiple successful exits to their credit. The learning will be immense just as will the challenges. 

This is the right time to join us and partner in our growth!

• Candidate should have strong work experience in JavaScript(ES6+)
• Hands on application development using Node JS, Express JS, MongoDB and Mongoose
• Good understanding of Web Technology, RESTful APIs, JSON structures
• Proficient understanding of code versioning tools, such as Git
• Exposure in AWS Services will be an added advantage

Responsibilities and Duties

• Design, code, test and document software according to the functional requirements.
• Analyze, diagnose and resolve errors related to applications.
• Provide application and user support.

Technical Solutions Specialist, App

• Understanding of products’ integration flows from a technical and sales perspective
• Work with the internal stakeholders in Criteo to understand client business objectives
• Providing feedback to our internal and/or client’s engineering team
• Be responsible and have ownership for the designed end to end solution’s projects
• Work in a fast-paced innovative environment and be cool under pressure
• Thrive when confronted with complex problems that require innovative solutions
• Act as a Subject matter expert on App related queries
• Leverages technical knowledge of products to meet customer needs
• Participate with the wider global team to improve and develop new tools and processes.
• Play a leading role in the testing and deployment phases of new products and customized solutions for our app business.
• Proactive development of tools and solutions that will have an impact on our campaign performance or set up to support the growth of our South APAC team
• Provide guidance to other team members on areas of expertise
• Identify bugs, report them, and work close to our internal teams for resolution

Who You Are

• Engineering background with a computer science-related degree
• Fluent in spoken & written English
• Experience with ad technology is a strong advantage, though not mandatory
• Experience in developing or reviewing/debugging code for mobile apps, ideally on both iOS and Android
• Experience with development and/or debugging MMP partner SDK's like AppsFlyer, Branch etc. will be a big plus
• Other web programming languages is a plus (JavaScript, HTML, …)
• Strong interpersonal and communication skills across all levels of interlocutors
• Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
• Proactivity associated with a “can do” way of working
• Problem-solving and a positive attitude in a fast-paced environment
• Autonomous personality and interested in taking initiatives and leading on projects
• Team spirit oriented, sharing best practices, and open to train other team members
• Attention to detail to act as a consultant and be reactive in front of any potential situations
• Passion for new media, internet trends, and continual learning

Looking to fill 100+ positions with an MNC client.

Location: Bangalore

Experience: 3-5 years

Need Immediate to 15 days joinees

Initial 6 months will be payroll under the MNC's vendor after which it will be permanent with them (C2H)

Skills:

• Java, Selenium, Strong communication skills
• Need candidates who can join in 15 days or less

• 7+ years of overall software development experience. 

• Hands-on experience with backend languages like Python, Java and Javascript. 

• 2+ years of distributed cloud systems architecture. 

• Good understanding of SQL and experience in designing database structures. 

• Understanding of frontend development and frameworks at a high level. 

• High availability and fault tolerance systems design experience. 

• Test Driven Design practitioner and good understanding of unit Testing and comprehensive test suite building. 

• Customer focused with good analytical thinking and problem solving. 

• Metrics based progress monitoring and reporting capabilities. 

• Flexibility to interface with cross timezone teams. 

• Should have led cross-functional teams like frontend, backend, UI/UX, devops, QA, etc. 

• Experience in security practices for web applications. 

Note: Hands on experience in Angular is also must.