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TIFIN FINTECH logo
IT Support Engineer
IT Support Engineer
TIFIN FINTECH's logo

IT Support Engineer

Vrishali Mishra's profile picture
Posted by Vrishali Mishra
3 - 5 yrs
Best in industry
Mumbai
Skills
IT service management
IT infrastructure
IT Solutioning
Computer Networking
Troubleshooting

IT Support Engineer

Mumbai, India



WHO WE ARE:


TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge,

Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry.

We are creating engaging wealth experiences to better financial lives through AI and investment

intelligence-powered personalization. We are working to change the world of wealth in ways that

personalization has changed the world of movies, music and more but with the added responsibility of

delivering better wealth outcomes.

We use design and behavioral thinking to enable engaging experiences through software and application

programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines

inside the software and APIs to enable better investor outcomes.

In a world where every individual is unique, we match them to financial advice and investments with a

recognition of their distinct needs and goals across our investment marketplace and our advice and

planning divisions.


OUR VALUES: Go with your GUT

● Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos

aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly

be. No excuses.

●Understanding through Listening and Speaking the Truth. We value transparency. We communicate

with radical candor, authenticity and precision to create a shared understanding. We challenge, but once a

decision is made, commit fully.

●I Win for Teamwin. We believe in staying within our genius zones to succeed and we take full ownership

of our work. We inspire each other with our energy and attitude. We fly in formation to win together.


Responsibilities:

 Infrastructure support for Windows and MAC-based systems

for 80 users in total, 50 users in Bangalore and (20-30) in

Mumbai.

 User Account Management: Creating, modifying, and deactivating user accounts, passwords, and

access permissions.

 Password Resets: Assisting users with password reset and login issues. New Device/peripheral

Setup and Configuration

 Printer Support. Network connectivity/ Wireless network configuration on

laptop/desktop. Responsible for managing the local network (LAN, WiFi/Internet, Firewall). OS

Support: Providing basic support for operating system-related issues.

 Log all incidents into a service desk system, ensuring that it remains up to date in terms of

resolution status. This includes ticket routing to appropriate teams for resolution

 Employee On-boarding & Off-boarding. Vendor Coordination Malware and Virus Scanning:

Running and updating antivirus and anti-malware scans.


Requirements:

 IT Support Activities

 Advanced Hardware Troubleshooting from third-party vendors:

 Diagnosing and resolving complex hardware problems, such as motherboard or component

failures

 Application Support: Providing in-depth assistance with software applications and

troubleshooting advanced issues. System Upgrades: Planning system upgrades and migrations

 Providing required Licenses for Opt It personal services

(Onsite/Remote)


Work Ex: 3+ years


BENEFITS PACKAGE:

TIFIN offers a competitive benefits package that includes:

· Performance Linked variable compensation.

· Medical insurance

· Tax-saving benefits

· Flexible PTO policy and Company-paid holidays

· Parental Leave: 6 months paid maternity,

2 weeks of paid paternity Leave


A note on location. While we have team centres in Boulder, New York City, San Francisco, Charlotte, and Bangalore, this role is based out of Mumbai.


TIFIN is proud to be an equal-opportunity workplace and values the multitude of talents andperspectives that a diverse workforce brings. All qualified applicants will receive consideration foremployment without regard to race, national origin, religion, age, color, sex, sexual orientation, genderidentity, disability, or protected veteran status.


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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About TIFIN FINTECH

Founded :
2018
Type
Size :
100-1000
Stage :
Raised funding
About

TIFIN builds engaging experiences through powerful AI and investment-driven personalisation. We leverage the combined power of investment intelligence, data science, and technology to make investing a more engaging experience and a more powerful driver of financial well-being.

We hope to change the world of wealth in ways that personalised delivery has changed the world of movies, music and more. In a world where every individual is unique, we believe in the power of AI-based personalisation to match individuals to financial advice and investments is necessary to driving wealth goals. 

At TIFIN, we build disruptive IP, not incremental innovation. We operate at high velocity with flexibility, enabled through our focus on stretch goals and action that is measurable. We experiment, learn and adjust in short sprints to find out targets. If you're passionate about transforming the investor experience and excited to grow on the edge of your comfort zone, come and join us!

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Subodh Popalwar

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