Cutshort logo
IT Support Engineer
IT Support Engineer

IT Support Engineer

Vrishali Mishra's profile picture
Posted by Vrishali Mishra
3 - 5 yrs
Best in industry
IT service management
IT infrastructure
IT Solutioning
Computer Networking

IT Support Engineer

Mumbai, India


TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge,

Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry.

We are creating engaging wealth experiences to better financial lives through AI and investment

intelligence-powered personalization. We are working to change the world of wealth in ways that

personalization has changed the world of movies, music and more but with the added responsibility of

delivering better wealth outcomes.

We use design and behavioral thinking to enable engaging experiences through software and application

programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines

inside the software and APIs to enable better investor outcomes.

In a world where every individual is unique, we match them to financial advice and investments with a

recognition of their distinct needs and goals across our investment marketplace and our advice and

planning divisions.

OUR VALUES: Go with your GUT

● Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos

aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly

be. No excuses.

●Understanding through Listening and Speaking the Truth. We value transparency. We communicate

with radical candor, authenticity and precision to create a shared understanding. We challenge, but once a

decision is made, commit fully.

●I Win for Teamwin. We believe in staying within our genius zones to succeed and we take full ownership

of our work. We inspire each other with our energy and attitude. We fly in formation to win together.


 Infrastructure support for Windows and MAC-based systems

for 80 users in total, 50 users in Bangalore and (20-30) in


 User Account Management: Creating, modifying, and deactivating user accounts, passwords, and

access permissions.

 Password Resets: Assisting users with password reset and login issues. New Device/peripheral

Setup and Configuration

 Printer Support. Network connectivity/ Wireless network configuration on

laptop/desktop. Responsible for managing the local network (LAN, WiFi/Internet, Firewall). OS

Support: Providing basic support for operating system-related issues.

 Log all incidents into a service desk system, ensuring that it remains up to date in terms of

resolution status. This includes ticket routing to appropriate teams for resolution

 Employee On-boarding & Off-boarding. Vendor Coordination Malware and Virus Scanning:

Running and updating antivirus and anti-malware scans.


 IT Support Activities

 Advanced Hardware Troubleshooting from third-party vendors:

 Diagnosing and resolving complex hardware problems, such as motherboard or component


 Application Support: Providing in-depth assistance with software applications and

troubleshooting advanced issues. System Upgrades: Planning system upgrades and migrations

 Providing required Licenses for Opt It personal services


Work Ex: 3+ years


TIFIN offers a competitive benefits package that includes:

· Performance Linked variable compensation.

· Medical insurance

· Tax-saving benefits

· Flexible PTO policy and Company-paid holidays

· Parental Leave: 6 months paid maternity,

2 weeks of paid paternity Leave

A note on location. While we have team centres in Boulder, New York City, San Francisco, Charlotte, and Bangalore, this role is based out of Mumbai.

TIFIN is proud to be an equal-opportunity workplace and values the multitude of talents andperspectives that a diverse workforce brings. All qualified applicants will receive consideration foremployment without regard to race, national origin, religion, age, color, sex, sexual orientation, genderidentity, disability, or protected veteran status.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos


Founded :
Size :
Stage :
Raised funding

TIFIN builds engaging experiences through powerful AI and investment-driven personalisation. We leverage the combined power of investment intelligence, data science, and technology to make investing a more engaging experience and a more powerful driver of financial well-being.

We hope to change the world of wealth in ways that personalised delivery has changed the world of movies, music and more. In a world where every individual is unique, we believe in the power of AI-based personalisation to match individuals to financial advice and investments is necessary to driving wealth goals. 

At TIFIN, we build disruptive IP, not incremental innovation. We operate at high velocity with flexibility, enabled through our focus on stretch goals and action that is measurable. We experiment, learn and adjust in short sprints to find out targets. If you're passionate about transforming the investor experience and excited to grow on the edge of your comfort zone, come and join us!

Read more
Connect with the team
Profile picture
Vrishali Mishra
Company social profiles

Similar jobs

Appitsimple infotek Pvt. Ltd.
Kiran Guwalani
Posted by Kiran Guwalani
Remote only
0.6 - 4 yrs
₹1L - ₹4L / yr
Customer Support
Tech Support
Live chat
chat process
+1 more

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.



ApiItsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.

URL:" target="_blank">



Product: CallHippo.

URL:" target="_blank">



CallHippo was launched in 2017. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide easy-to-adopt, cost-effective, scalable, and accessible phone systems to businesses. Customized pricing plans24/7 available support, and innovative top-of-the-line features make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future.


Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.


Experience- 0.6-3 years


The Job Description for Customer Support Executive:-


1)Work on chats and Tickets

2)Maintain a mean response time of less than 1 minute since it is live chat support

3)Chat Quality score should not be less than 4/5

4)Close maximum support tickets in a month

5)Resolve queries with utmost efficiency to facilitate customer retention.




1)Experience in Tech Support

2)Experience with troubleshooting

3)Hands-on knowledge in providing support for any kind of application software

Read more
Recruitpool Ventures Pvt Ltd
P Pradhan
Posted by P Pradhan
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
4 - 8 yrs
₹7L - ₹20L / yr
Analytical Skills
skill iconAmazon Web Services (AWS)
Internet of Things (IOT)
osition Title: Senior Support Engineer – L2
Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
Read more
This position is for Oracle Golden Gate developer and DBA.
This position is for Oracle Golden Gate developer and DBA.
Agency job
via The Hub by Sridevi Viswanathan
Bengaluru (Bangalore)
5 - 8 yrs
₹8L - ₹10L / yr
Oracle GoldenGate
SQL server
SQL Server Integration Services (SSIS)
+8 more

Job Description.

DB developer 


This position is for Oracle Golden Gate developer and DBA position. The Candidate will implement and support Oracle Golden Gate replication components across many databases. Working closely with many application teams and implementing near real time replications with golden gate. Candidate should provide operational support as well.


Roles and responsibilities :


Configure and build Golden Gate Extracts/replicate for multiple databases.


Configure error handling for restart, logging, production support and status reporting in Golden Gate.


Identify and produce documentation of best practices.


Trouble shooting and performance tuning Golden Gate replications.


Implementing necessary monitoring scripts for Golden Gate in UNIX/PERL scripting



Provide Golden Gate solutions :


- Working with Oracle on SRs for critical issues.


- Strong oral and written communication skills along with problem solving skills.



Individual with min experience of over 5+ years on SQL Server


  • Good Experience in SQL Server Installation and Configuration
  • Backup and Recovery
  • Security management
  • Troubleshooting & Monitoring
Read more
at Trinkerr
1 recruiter
Akanksha Gill
Posted by Akanksha Gill
Bengaluru (Bangalore)
1 - 4 yrs
₹2L - ₹5L / yr
IT service management
IT infrastructure

Job Description:

1. Install, configure, and troubleshoot desktop hardware, software, and peripherals for


2. Respond to support tickets and service requests in a timely and efficient manner, providing

effective solutions.

3. Diagnose and resolve hardware and software issues related to desktops, laptops, printers,

and other peripherals.

4. Collaborate with other IT teams to ensure seamless integration of desktop systems with

the overall IT infrastructure.

5. Maintain inventory records of desktop equipment and ensure timely procurement of new

hardware and software.

6. Perform regular maintenance and updates on desktop systems to ensure optimal

performance and security.

7. Assist in the implementation of IT policies and security measures to safeguard desktop

systems and data.

8. Provide end-user training on hardware and software usage to enhance their productivity

and technical skills.

9. Document technical procedures, troubleshooting steps, and knowledge base articles for

future reference.

10.Stay informed about the latest trends and advancements in desktop technologies to

improve support services.


1. Proven experience as a Desktop Engineer or in a similar technical support role.

2. Strong knowledge of desktop operating systems (Windows and macOS) and standard

software applications.

3. Proficiency in hardware troubleshooting and problem-solving for desktop-related issues.

4. Familiarity with network connectivity and basic understanding of IT infrastructure


5. Excellent communication and interpersonal skills to interact with end-users in a friendly

and in a professional manner.

6. Ability to work independently and handle multiple tasks simultaneously.

7. A proactive and customer-focused approach to delivering high-quality support services.

Read more
Crelio Health
at Crelio Health
1 video
8 recruiters
Sunil Chowhan
Posted by Sunil Chowhan
1 - 5 yrs
Best in industry
Customer Support
Customer Service
Technical support
Software installation
Field service
+1 more

Job Role - Interfacing Executive

Location - Pune



  • Provide service and customer support during field visits
  • Follow discussed schedule and execute accordingly
  • Manage all on-site installation, repair, maintenance, and test tasks
  • Diagnose errors or technical problems and resolve them with a guided approach,
  • Follow regular reporting to the manager
  • Document processes where required
  • Follow all company's and department's field procedures and protocols
  • Cooperate with the technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers



  • 1-3 years experience in field support
  • Ability to troubleshoot, test, repair and service technical equipment
  • Excellent written and verbal communication ability
  • Ability to work flexible shifts and adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Strong multi-tasking and organizational skills


About CrelioHealth:

CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.

We are a flourishing, Open & Flexi culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product -

  1. CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
  2. CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
  3. CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

Org link -

We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at or get updates on CrelioHealth for Diagnostics

Blog - CrelioHealth for Diagnostics

Read more
IT services provider based out of the US
IT services provider based out of the US
Agency job
via Jobdost by Mamatha A
Bengaluru (Bangalore)
5 - 8 yrs
₹15L - ₹22L / yr
Firewall administration
+14 more

Overall 5+ years of experience required in Finacle Development/Support
Finacle Application L1 support experience of at-least 3 to 4 years -Finacle EOD/BOD, Patch application, APDM, DR activities
Sound Knowledge and Prior experience of troubleshooting/ support on Infra components of Network ,Middleware(IBMMQ/Tibco ), Firewall, Servers (AIX/ Linux/ Windows/ SFTP / Database) for at least 2 years
Performance analysis and tuning for Oracle Databases ,IBM WAS, Finacle, Network
Knowledge and prior experience of PL SQL, Shell scripting is a mandatory
Nice to Have
Knowledge on Monitoring tools for applications/Infra is a plus
Prior experience on SNOW or Jira (Preferrable)
Prior experience on Versioning tools like Github , SVN, CI CD (Preferrable)

Read more
Skypro Technologies
at Skypro Technologies
2 recruiters
Amalle Aishwarya
Posted by Amalle Aishwarya
Chennai, Bengaluru (Bangalore), Hyderabad
0.6 - 5 yrs
₹1L - ₹1.5L / yr
Field service
Laptop repair


  • Configure assets as per their compliance applications.
  • Does Hardware and software related troubleshooting.
  • Addressing Application related concerns via a remote tool
  • Address escalation and priority concerns (VIP users) 
  • Trouble shooting on all kind of desktop calls. 
  • Configuring network services such as LAN. Win proxy & DNS services. 
  • Installation & Troubleshooting of printer calls. 
  • Configuration of MS Outlook, Outlook Express & solving related problems on user systems.  
  • Installing & configuring different Windows based Application Software’s. 
  • Configuring and troubleshooting for RDP.  
  • Installing & configuring client system to the domain. 
  • Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems. 
  • User profile management. 
  • Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users. 
Read more
Agami Tech
at Agami Tech
3 recruiters
Digish Shah
Posted by Digish Shah
1 - 3 yrs
Best in industry
Cloud Computing
+5 more

Location : Mumbai

Big Picture (The Opportunity) :

Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !

What do we want from you ? (Our Expectations) :

  • Zero to 2 years experience in Linux Operating System.
  • Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
  • An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

What are you required to do ? (Your Responsibilities) :

  • Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
  • Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
  • Proactively monitoring system performance and capacity planning.
  • Providing technical support to customers for Applications, Operating systems, and networking.
  • Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
  • Fault finding, analysis and logging information for reporting of performance exceptions.
  • Maintain best practices on managing systems and services across all environments.



Skills & Qualification Required (Add Value) :

  • Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
  • He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
  • You should possess excellent communication skills .
  • Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
Read more
Promobi Technologies
at Promobi Technologies
1 video
15 recruiters
Richa Raje
Posted by Richa Raje
2 - 6 yrs
₹2L - ₹6L / yr
Technical support
Customer Service
Customer Support
+7 more

Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.

Key Responsibilities :

Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.

Experienced in a tech support role in managing Android, iOS or Windows devices

Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools

Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives

Deal directly with customers, and respond promptly to customer inquiries

Handle issues by providing the appropriate Root cause of the issue

Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement

Technical Skills – Must Have:

Experience on mobile device platforms (Android, iOS, Windows or Mac) 
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.

Nice To Have :

Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.


Skills :

Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

Read more
at Cohesity
1 video
2 recruiters
Rashika BS
Posted by Rashika BS
Remote only
7 - 15 yrs
₹25L - ₹30L / yr
Technical Writing
Technical writer
Creative Writing
+2 more
  • Education - BS or BA. English, Computer Science or Engineering
  • Experience - 8+ years of experience in Technical Writing; developing software and hardware documentation for global customers.
  • Tools
  • Authoring/Editing/Publishing - MadCap Flare/MadCap Central (preferred) or experience in any one of the topic-based/DITA-based authoring tools such as Oxygen XML, XMetal, Framemaker (structured).
  • Source/version control - Git/Gerrit, GitHub, or Bitbucket.
  • Feature/Defect Management - Jira, Rally, or any industry-standard, agile project/defect management software.
  • Collaboration and Process Management - Confluence, Wiki
  • Domain - Familiarity with compute, cloud, storage, network, security, or virtualization technologies.
  • Communication and writing - Excellent written and verbal communication skills in English.
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Matches delivered
Network size
Companies hiring
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos