Relationship Officer

Key Responsibilities:

 Drive B2B sales growth and achieve revenue targets in the industrial segment.

 Utilize platform to generate leads and expand business opportunities.

 Develop and implement effective sales strategies for market penetration and client acquisition.

 Build, mentor, and manage a sales team to enhance performance and productivity.

 Identify new business opportunities and maintain strong relationships with existing clients.

 Conduct market research to understand industry trends and competitor activities.

 Coordinate with internal departments to ensure timely delivery and customer satisfaction.

 Travel to meet clients, attend meetings, and explore new business prospects.

Eligibility Criteria:

 Minimum 3 years of experience in B2B sales.

 Hands-on experience working with IndiaMART is mandatory.

 Good knowledge and practical exposure to Alibaba.com.

 Proven experience in team handling and team building.

 Strong understanding of industrial products and market dynamics.

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

📢 We’re Hiring: Digital Marketing Executive (Client Handling)

Company: Pentabay Softwares

Location: Anna Salai, Chennai

Experience: 1 – 6 Years

Employment Type: Full-time | On-site

🧩 Job Overview:

Pentabay Softwares is looking for a results-driven Digital Marketing Executive with strong client handling experience to plan, execute, and manage digital marketing campaigns across multiple platforms. The ideal candidate should be confident in client communication, performance tracking, and campaign optimization.

🎯 Key Responsibilities:

Handle end-to-end digital marketing activities for assigned clients

Act as a single point of contact for clients and manage day-to-day communication

Plan, execute, and optimize campaigns across:

Google Ads

Meta (Facebook & Instagram)

SEO & Content Marketing

Email & WhatsApp Marketing

Understand client requirements and convert them into effective marketing strategies

Prepare and present weekly/monthly performance reports to clients

Coordinate with internal teams (Design, Content, Development) to ensure timely delivery

Monitor KPIs such as leads, conversions, CTR, ROI, and engagement

Suggest improvements and upsell additional services when required

Stay updated with the latest digital marketing trends and tools.

🛠️ Required Skills & Qualifications:

1–6 years of experience in Digital Marketing

Mandatory Client Handling / Client Communication experience

Strong knowledge of:

Google Ads & Meta Ads

SEO basics (On-page & Off-page)

Social Media Marketing

Analytics tools (Google Analytics, Search Console)

Good understanding of lead generation and performance marketing

Excellent verbal & written communication skills

Ability to handle multiple clients and deadlines

Proficiency in MS Excel / Google Sheets for reporting

🌟 Preferred Skills (Added Advantage)

Experience in IT services / Software / Agency background

Knowledge of tools like:

SEMrush / Ahrefs

Canva / Ad Creatives coordination

CRM tools

Basic understanding of website CMS (WordPress)

💼 What We Offer

Competitive salary based on experience

Exposure to multiple industries and clients

Career growth and learning opportunities

Supportive and professional work environment

Performance-based incentives

Send me resumes on: sandhiya.m at pentabay.com

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

we are hiring for memory design

experience: 4+yrs

location: remote

skills required:

1. Sound Knowledge of SRAM Memory compiler and memory instance Design
2. Design Validations e.g. Design Margin closure, SA and Self Time Analysis
3. Timing and Power characterization
4. Communication skill

About Learning Routes

Learning Routes is one of the leading education services startups catering to the needs of working professionals by offering them varied choices in management and technology programs from reputed institutes/universities/colleges for pursuing the course online.

As Learning Routes, we are here to administer a flawless curriculum to the ones who are aspired to pursue their post graduate, diploma or certification programs from premium management universities. Reaching out to an individual, making the process user-friendly, having cutting edge innovations and giving a beneficial network of experts are just the bases of what we grant!

Industry: Education Sales Industry

Education: Graduation/Post Graduation

Work Experience : 0 – 3 years

Job Type : Full Time

Department / Functional Area of the Job: Sales /Business Development.

Job Responsibilities:

•           Connecting and Counseling working professionals for Career Development      Programs.

•           Calling the leads and database and convert to sales.

•           Promoting management programs as per the profile of the candidate

•           Maintaining connect with the candidates through meetings, calls and mailers.

•           Maintaining Database and records of the candidates

•           Achieving the assigned Targets on monthly basis.

•           Following Pre and Post Sales procedures.

•           Actively contribute as a team player to encourage sales.

Skills Required:

•           Competency in sales

•           Self-motivated and goal-oriented, desire to deliver results

•           Passionate about sales

•           Ability to adapt and grow in a competitive environment

 Thanks and Regards

 Tripti Joshi

 GL Talent acquisition Executive

Designation Name: Full Stack Java Developer

Work Location: Gurgaon (Hybrid)

Experience: 5+ Years

We are seeking a highly skilled and experienced Fullstack Java Developer to join our dynamic development team.

As a Fullstack Java Developer, you will be responsible for designing and implementing software solutions that meet our clients' needs. You will collaborate with cross-functional teams to define, design, and deliver high-quality software solutions. The ideal candidate should have a strong background in Java development, React.js, Kubernetes, and Linux, and be passionate about staying updated with the latest industry trends and technologies.

Responsibilities:

● Develop, test, implement, and maintain Java-based applications

● Design and implement front-end interfaces using React.js

● Collaborate with the DevOps team to deploy applications on Kubernetes clusters

● Write efficient, reusable, and scalable code

● Troubleshoot, debug and upgrade existing software

● Work closely with UX/UI designers to implement design mockups into functional applications

● Participate in code reviews and provide constructive feedback to peers

● Stay updated with emerging technologies and industry best practices Requirements:

● Bachelor's degree in Computer Science, Information Technology, or related field

● Proven experience as a Fullstack Java Developer or similar role

● Strong proficiency in Java programming language

● Experience in front-end development using React.js

● Familiarity with container orchestration platforms like Kubernetes

● Proficiency in Linux-based development environments

● Solid understanding of software engineering concepts, algorithms, and data structures

● Excellent problem-solving skills and attention to detail

● Strong communication and collaboration abilities

● Ability to work in a fast-paced, collaborative team environment

Job Description: iOS Developer

• 3+ years of experience in the development of iOS applications.
• Must be well versed with SWIFT & Objective C.
• Expertise in integrating RESTful web services.
• Experience working with storyboard, cocoa-touch and auto layout.
• Hands-on experience in Cloud APIs, push notifications, social media integration, and integration of analytics is an added advantage.
• Experience with automated build and release process (Adhoc release, Final release).
• Has experience in using Maps API, GPS services for iOS applications.
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text, Core Location.
• Experience with third-party libraries and APIs like Alamo fire.
• Working knowledge of the general mobile orientation, architecture, trends and emerging technologies.
• Solid understanding of the full mobile application development life cycle.

Behavioural Attributes

• Sound interpersonal and communication skills.
• Open to working and interacting with virtual and international teams.
• Solution Focused - Proactive with continuous improvement mindset.
• Accountable - Ability to demonstrate ownership, both individual and shared, to achieve results.
• Integrity - High integrity team player
• Must have good analytical, debugging and problem-solving skills
• Self-starter with the ability to independently acquire the knowledge required in succeeding in their job.

Location:

Bangalore/Chennai/Pune/Dehradun/Hyderabad/Panchkula/Mohali/Gurugram

Immediate joiners will be preferred.

Notice Period: 30 days or less

Note: Currently we are not hiring freshers

Mobile Programming LLC is an ISO 9001:2008 certified firm, founded in 2008. It is leading-edge technology and IT consulting company focused on delivering the best and most cost-effective solutions to clients. It has developed hundreds of applications on different mobile platforms. It is paralleled with Los Angeles Unified School District, Metropolitan Transportation Authority New York and several other Fortune 500 companies like Novartis and Amgen. It is Headquartered in New York, other U.S. locations include Florida, Los Angeles, Santa Clara, and India. In India, the development centres are Chandigarh (Mohali), Gurugram, Panchkula, Bengaluru, Dehradun, Chennai, Hyderabad and Pune.

Mandatory skills 

1. Singleview 
2. Experience in C++, Python & Perl
3. Broad understanding of UNIX operating environment

Secondary exp:

1. Experience with multi-user, complex software applications
2. Mix platforms such as Windows/ Linux
3. Able to gain a basic understanding of client requirements.

Soft Skills required :

- Should be self-motivated and self-driven

- Ability to work with team members across the globe

- Excellent interpersonal and written communication skills

- Ability to define, implement and work to a schedule

- Good time management skills