Business Analyst

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Hiring Talent Acquisition

Immediate Joiner

Job Location : Noida, Near Sec 62 Metro Station

Working Days - Monday to Friday

Work Experience : 2-3 years

Salary : Fixed plus variable

Qualification: MBA (HR)

Good communication skills

Roles and Responsibilities :

• Experience in sourcing candidates for various roles (e.g., SEO Manager, SEO Project Manager, IT PM, Content Writer, ).
• Well aware with Naukri,Linkedin and other job portals.
• Coordination with the candidate till the date of joining.
• Proven ability to manage multiple recruiting priorities in a fast-paced environment.
• Screen resumes, conduct initial phone interviews, and coordinate in-person or virtual interviews with hiring teams.
• Manage the full recruitment cycle, from job posting creation to candidate sourcing, interviews, offer negotiation

• Experience Bracket: 2-3 years
• Skills: Understanding of BI tools and experience in hiring of BI Developers, SQL developers & other IT requirements
• Budget: Upto 4 LPA all - inclusive depending on experience bracket
• Work Location: Navi Mumbai
• Joining Time – Immediate to 15 days

We are seeking a motivated and skilled Real Estate Tele Caller to join our dynamic team. As a Real Estate Tele Caller, you will play a crucial role in our real estate sales and marketing efforts. You should have a minimum of 1 year of experience in real estate calling and possess excellent English communication skills.

Key Responsibilities:

• Conduct outbound calls to prospective real estate clients to generate leads, qualify prospects, and schedule property showings.
• Build and maintain a database of potential clients and follow up with leads.
• Provide information about properties, services, and promotions to potential buyers.
• Maintain a high level of knowledge about the real estate market, our listings, and industry trends.
• Meet and exceed weekly and monthly call quotas and lead generation goals.
• Utilize CRM systems to record and manage client information and call activities.
• Collaborate with the sales and marketing teams to support the overall business objectives.
• Ensure excellent customer service, addressing client inquiries and concerns effectively.
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Qualifications:

• Minimum of 1 year of experience in real estate calling or a similar role.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer-centric attitude.
• Ability to work in a fast-paced, target-driven environment.
• Proactive and self-motivated with a strong work ethic.
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Benefits:

• Competitive salary, up to 20,000 INR per month.
• Incentives and bonuses based on performance.
• Training and development opportunities to enhance your skills.
• A supportive and collaborative team environment.

Site Location: Thane

Salary: Up to 20,000 INR per month

Experience: Minimum 1 year of relevant experience

Immediate Joining Required

Working Schedule: Weekends will be working (Saturday and Sunday), with the week off on Tuesday.

About Us: 

At Growisto, we provide simplified solutions to complex business problems. Our strategies have helped companies build pathways to reach and earn their customers, the right way. As a team, we are obsessively passionate about technology and data and see it as an opportunity for digital growth. Nothing gives us a bigger kick than boosting sales!

Objectives of this role:

We believe that HR is not a support function but is the core part of our business. We are looking for a person who can join our core team to help us grow the business further. With the increase in team size, we do feel the need of the expertise of an experienced person to achieve the following objectives:

1. Building the culture of the company and retaining it as we scale up further
2. Our policies are people-friendly
3. The team is motivated and committed
4. Hiring the right people
   
   

This role is about taking complete ownership of the above objectives.

Roles and responsibilities:

Although the roles and responsibilities will be governed primarily by the objectives mentioned above, here are the few activities which will surely be part of the role:

• Collaborate with senior leadership to understand the organization's goals and strategy related to HR planning, recruitment, employee engagement and development, C&B, Learning and Performance Management
• Plans, leads, develops, coordinates and implements policies, processes, training, initiatives and surveys to support the organization’s human resource compliance and strategy needs
• Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; Learning and organizational development
• Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system
• Monitors and ensures the organization’s compliance laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance
• Maintains knowledge of trends, best practices in human resources and employment laws. Applies this knowledge to communicate changes in policy, practice, and resources to management
• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

Full Stack Developer – Java, Angular

Description

The Position holder is responsible for developing products and services based on Java & Linux systems, functions as a Senior Software developer, and assists in the entire software lifecycle. The position reports to the Project Manager.

Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams.

Roles and Responsibilities

• Responsible for software development.
• Develop and implement micro services (Must-have)
• Documenting low-level design for the assigned development work.
• Help to integrate UI components using Angular with backend micro service.
• Build reusable libraries and code for future use.
• Optimize application for maximum performance and scalability.
• Interface with other teams across SLB to ensure collaboration.
• Build an effective system that adheres to automation and other engineering best practices.

Qualifications and Experience

• Degree and qualification level - B. Tech/B.E. in Engineering with 5-10 years of relevant experience.
• Strong hands on work experience in Design & Development of Responsive Web application
• Must have -> Experience on any cloud services (AWS/Azure/Google Cloud)
• Must have -> At least 5+ Years of experience in building applications using Java/J2EE
• Must have -> Knowledge of document store, Kubernetes, messaging queue
• Must have ->Strong hands on work experience in Design & Development of Responsive Web application
• Experience in Angular JS (2/4/5/6) & JavaScript
• Experienced in working in agile teams
• Knowledge of Agile methodology
• Knowledge of Secure Programming Principles
• Knowledge or Experience in any one scripting language (bash, python)
• Experienced in working in a DevOps model.