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Codnatives

technical support engineer

at Codnatives

Agency job

via VY SYSTEMS PRIVATE LIMITED by Ajeethkumar s

Kolkata, Indore · 0 - 1 years · ₹1L - ₹2L / yr · Profitable · Posted 17 Sep 2025

Technical support

International experience

Troubleshooting

VPN

DNS

+1 more

We are looking for enthusiastic freshers to join our Technical Voice Support team. The role involves providing technical assistance to customers over phone calls, troubleshooting issues, and ensuring high customer satisfaction.

Roles & Responsibilities

Handle inbound/outbound voice calls from customers
Provide technical support for software, hardware, networking, or application-related issues
Diagnose and troubleshoot problems using standard procedures
Guide customers step-by-step to resolve technical issues
Document customer interactions, issues, and resolutions in the system
Escalate complex issues to senior technical teams when required
Maintain professional communication and service quality
Meet performance metrics such as call quality, resolution time, and customer satisfaction

Eligibility / Requirement

Experience: Fresher (0–1 year experience acceptable)
Basic knowledge of:
Computer fundamentals
Operating systems (Windows/macOS basics)
Internet, email, browsers, and networking basics
Good English communication skills (verbal)
Willingness to work in shifts / night shifts
Strong problem-solving and customer-handling skills

Skills Required

We are looking for enthusiastic freshers to join our Technical Voice Support team. The role involves providing technical assistance to customers over phone calls, troubleshooting issues, and ensuring high customer satisfaction.

Roles & Responsibilities

Handle inbound/outbound voice calls from customers
Provide technical support for software, hardware, networking, or application-related issues
Diagnose and troubleshoot problems using standard procedures
Guide customers step-by-step to resolve technical issues
Document customer interactions, issues, and resolutions in the system
Escalate complex issues to senior technical teams when required
Maintain professional communication and service quality
Meet performance metrics such as call quality, resolution time, and customer satisfaction

Eligibility / Requirement

Experience: Fresher (0–1 year experience acceptable)
Basic knowledge of:
Computer fundamentals
Operating systems (Windows/macOS basics)
Internet, email, browsers, and networking basics
Good English communication skills (verbal)
Willingness to work in shifts / night shifts
Strong problem-solving and customer-handling skills

Skills Required

Read more

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