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Job Summary:

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

• Provide technical voice support to B2B (enterprise) customers.
• Troubleshoot and resolve issues related to:
• SQL, DNS, VPN, Server Support (Windows/Linux)
• Networking (TCP/IP, routing, firewalls)
• Cloud Services – especially Microsoft Azure
• Application and system-level issues
• Assist with technical configurations and product usage.
• Accurately document cases and escalate unresolved issues.
• Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

• 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

• SQL, DNS, VPN, Server Support
• Networking, Microsoft Azure
• Basic understanding of coding/scripting
• Strong troubleshooting and communication skills
• Ability to work in a 24x7 rotational shift environment

Job Summary:

Technical Support Associates

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

- Provide technical voice support to B2B (enterprise) customers.

- Troubleshoot and resolve issues related to:

- SQL, DNS, VPN, Server Support (Windows/Linux)

- Networking (TCP/IP, routing, firewalls)

- Cloud Services – especially Microsoft Azure

- Application and system-level issues

- Assist with technical configurations and product usage.

- Accurately document cases and escalate unresolved issues.

- Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

- 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

- SQL, DNS, VPN, Server Support

- Networking, Microsoft Azure

- Basic understanding of coding/scripting

- Strong troubleshooting and communication skills

- Ability to work in a 24x7 rotational shift environment

About Monarch: 

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies. 

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. 

Job Description  

DevOps: 

• Implementing various development, testing and automation tools 
• Setting up tools and required infrastructure 
• Configuration and managing databases such as MySQL 
• Defining and setting development, test, release, update, and support processes for DevOps operation 
• Identify sources of manual work related to new features from inception to CI/CD pipeline and automate as much as possible. 
• Monitoring the processes during the entire lifecycle for its adherence as well as updating or creating new processes for improvement and minimizing the wastage 

Security: 

• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management 
• Incidence management and root cause analysis 
• Disaster Recovery  

General: 

• Coordination and communication within the team and with customers 

• Thrive in a fast-paced environment and have the ability to own the project end to end with minimum hand holding.   

Required: 

• Bachelor’s degree / Masters in Engineering (ECE or CSE preferred)   
• A minimum work experience of 5 years in the relevant field on Linux based infrastructure 
• Work Experience with AWS: (EC2, RDS, ELB, EBD, S3, VPC, Glacier, IAM, CloudWatch, KMS and Cognito) 
• Security suit implementation experience 
• Bash and Python scripting 
• Work experience in setting up VPN and VNC accounts 
• CI/CD tools: Jenkins, GitLab CI/CD, and Spinnaker 
• Automation Tools: Ansible, Docker, Kubernetes 
• Version Control: Git / GitHub 
• Knowledge of AWS IoT Core is a plus  

What you will get: 

At Monarch Tractor, you’ll play a key role on a capable, dedicated, high-performing team of rock stars. Our compensation package includes a competitive salary, excellent health, dental and vision benefits, and company equity commensurate with the role you’ll play in our success.