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We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services.
• Service customers seeking support with their monthly healthy benefit package.
• This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
• Customers will seek help with replacement cards, balance checks, and contact information updates.
• Successful associates can distinguish varying levels of customer complexity & communicate effectively.
• Ensure compliance with HIPAA and other healthcare regulations.
• Resolve customer queries efficiently while maintaining professionalism.
• Maintain records of patient interactions and escalate complex cases when needed.
• 
  

Required Skills:

• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic knowledge of healthcare processes and medical terminologies (preferred).
• Problem-solving and multitasking abilities.
• Cognitive and Behavioral Assessment: Traitify – Medium or High
• Language Proficiency: Emmersion – B1 CEFR score
• Typing Test: 25 WPM at 95% accuracy
• Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

• Bachelor’s degree in any field.

andidate with strong experience in Windows (2012/16/19) server administration and PowerShell.

Strong knowledge of Physical Hardware & Console. (HP & Dell)

Performing Server Firmware Upgradation and managing hardware replacement tasks remotely.

Creating and managing SQL datastores in Microsoft Windows Cluster environment.

Strong knowledge on Vmware administration.

Strong knowledge of Microsoft SCCM or IBM Bigfix or any patch / application deployment tool.

Knowledge of ITIL process. (Incident, change and problem management)

Knowledge of Networking, Storage NFS, SAN.

Process Skills:

Primarily responsible for Windows Server Management, Patching or application deployment and Vmware advance administration.

Support customer troubleshooting and problem solving and verification.

Capable of analyzing and troubleshoot applications issues and implement break fixes as per defined SLA’s and SOPs.

Experience & functional knowledge on baking applications.

Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours.

Resolve technical issues by implementing break fix.

Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

Behavioral Skills:

Must have superior problem-solving skills with extremely high levels of initiative and assertiveness.

Effective interpersonal, team building and communication skills.

Effectively collaborate with stakeholders, Customers and Partners in a Service Delivery environment

Able to thrive in rapid environment and adopt new technology fastly.

Identify the Gaps and provide documentation / suggestion faced during Execution.

Certification:

Somebody who has at least 5+ years of work experience in WINTEL administration.

Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

Certification: Windows , VCP Certification, ITIL, any other Technical certification

Key Responsibilities:

1. Design and Development:

• Design, develop, and deploy high-quality software applications using Angular, Dot

Net Core, C#, and SQL Server.

• Collaborate with cross-functional teams to identify requirements and develop

solutions.

• Participate in code reviews and provide feedback to improve code quality.

2. Technical Leadership:

• Lead the development of software applications and provide technical guidance to

junior developers.

• Mentor junior developers to improve their skills and knowledge.

• Collaborate with other teams to ensure alignment with company goals and

objectives.

3. Development Releases:

• Develop and maintain CI/CD pipelines to automate development releases.

• Collaborate with the QA team to ensure that software applications meet quality

standards.

• Participate in release management and ensure that software applications are

deployed smoothly.

4. Performance Optimizations:

• Identify performance bottlenecks in software applications and develop solutions to

improve performance.

• Optimize database queries and improve data retrieval efficiency.

• Collaborate with the QA team to ensure that performance optimizations do not

introduce new bugs.

5. Information Security:

• Ensure that software applications comply with information security guidelines and

regulations.

• Collaborate with the security team to identify and mitigate security risks.

• Participate in security audits and provide feedback to improve security posture.

6. GIT and Version Control:

• Use GIT and other version control systems to manage code changes and collaborate

with team members.

• Participate in code reviews and provide feedback to improve code quality.

7. Caching Framework:

• Knowledge of caching frameworks like Redis is a plus.

• Collaborate with the team to implement caching solutions to improve application

performance.

8. Collaboration with L2 Support Team:

• Collaborate with the L2 Support Team to educate them on new patches to be

released.

• Troubleshoot any production issues and provide technical guidance to the L2

Support Team.

9. Team Management:

• Manage a team of junior developers and provide technical guidance and mentorship.

• Collaborate with other teams to ensure alignment with company goals and

objectives.

• • Participate in team meetings and provide feedback to improve team performance.

·      JavaScript, Typescript

·      Any UI Framework (web components) - primarily React.js

·      Rxjs

·      State Management frameworks - redux

·      Design Patterns

·      Jest / WTR for testing

·      Playwright, cypress - functional tests (good to have)

JD:

 Location Pan India

Experience: 8 to 15Yrs

Must have skills                                                                                                                 

• "Senior" is defined as 8+ years of IT experience, and a minimum of 5+ years in Digital experience
• Minimum 3 years of hands-on experience with Informatica Cloud Data Quality (CDQ) toolset, 
• Strong SQL Skills.

Nice have skills

• Knowledge of Informatica AXON Data Governance
• Familiarity of Enterprise Data Catalog 
• Familiarity Cloud Data Governance and Catalog (CDGC).

• Needs to generate qualified opportunities within target industry accounts wherein each opportunity should contain:
• Diagnosis of the prospect's business pains, where Unbxd solutions can fit in, understanding of prospects' buying cycle, procurement process, budgets etc. 
• Needs to identify accounts and do extensive prospect territory planning for the given region.
• Also conduct detailed prospect research within focused industry verticals. 
• Ability to develop a 'Why Unbxd, Why Now' proposition for each prospect interaction, identify and follow up on all marketing leads. 
• Support all the industry or solution specific marketing events in the region. 
• Ongoing record keeping and forecasting within Salesforce CRM & make use of prospecting support tools such as LinkedIn, eTailInsights etc.....

B.Tech./ BE - Computer, IT, Electronics only

Requirements:

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.
• Java
  Agile and Kafka
  Microservices
  Springboot
  NoSQL/MongoDB
  Scrum

• 5-8 years of experience in handling social media and Influencer marketing campaigns 
• Excellent knowledge of Whatsapp, LinkedIn, Facebook, Twitter, Instagram , and other relevant platforms 
• Understanding of SEO and web traffic metrics 
• Good knowledge of social media KPIs 
• Proven track record in outreach campaign strategies 
• In-depth knowledge of the social media marketing industry 
• Impeccable verbal and written communication skills 

Responsibilities

• Develop and execute social media strategies and creative campaigns 
• Identify and build relationships with prominent influencers and thought leaders 
• Develop content ideas and write and curate content 
• Research relevant industry experts, competitors, target audience, and users 
• Brainstorm new, creative approaches to influencer campaigns 
• Keep abreast of emerging trends, technologies, and influencers.
• Find new and better ways of measuring social media activity.
• Develop, implement and manage our social media strategy 
• Define most important social media KPIs 
• Manage and oversee social media content 
• Measure the success of every social media campaign 
• Stay up to date with the latest social media best practices and technologies 
• Work with copywriters and designers to ensure content is informative and appealing 
• Monitor SEO and user engagement and suggest content optimization 

Key Performance Indicators

• Creating unique value propositions for both brand and key products and implement them with an always-on calendar
• Drive strategic brand initiatives positively impacting key parameters like Imagery, Awareness, and Consideration.
• Identifying content amplification opportunities (Real-time trends, collaborations, etc.)
• Improve engagement rate for the brand across relevant platforms.

Core competency

• Execution & Delivery - Takes ownership providing timely and result oriented solutions with operational excellence
• Accountability - Responsible for the tasks assigned under the ambit of the key responsibilities of the role and additionally for any dependencies with cross functional teams
• Team - Work & Collaboration - Fosters a culture of trust, collaboration and support
• Effective Communication - Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback

• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools

REVOS is a smart micro-mobility platform that works with enterprises across the automotive shared mobility value chain to enable and accelerate their smart vehicle journeys. Founded in 2017, it aims to empower all 2 and 3 wheeler vehicles through AI-integrated IoT solutions that will make them smart, safe, connected. We are backed by investors like USV and Prime Venture.

 Duties and Responsibilities :

• Automating various tasks in cloud operations, deployment, monitoring, and performance optimization for big data stack.
• Build, release, and configuration management of production systems.
• System troubleshooting and problem-solving across platform and application domains.
• Suggesting architecture improvements, recommending process improvements.
• Evaluate new technology options and vendor products.
• Function well in a fast-paced, rapidly-changing environment
• Communicate effectively with people at all levels of the organization

Qualifications and Required Skills:

• Overall 3+ years of experience in various software engineering roles.
• 3+ years of experience in building applications and tools in any tech stack, preferably deployed on cloud
• Recent 3 years’ experience must be on Serverless/cloud-native development in AWS (preferred)/Azure
• Expertise in any of the programming languages – (NodeJS or Python preferable)
• Must have hands-on experience in using AWS/Azure - SDK/APIs.
• Must have experience in deploying, releasing, and managing production systems
• MCA or a degree in engineering in Computer Science, IT, or Electronics stream