Junior Copywriter

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

Background :

Praan (Praan, Inc.) is an impact-focused deep-tech startup democratising clean air using breakthrough filterless technology. The company is backed by top-tier VCs and CXOs globally and currently operates between the United States and India. Our team puts extreme attention to detail and loves building technology that's aspirational. Praan's team and culture is positioned to empower people to solve large global problems at an accelerated pace.

Why :

Everyone worries about the doomsday in climate change which is expected to occur in the 2050s. However, there's one doom's day which is the reality for millions of people around the world today. Air pollution takes more than 7 Million lives globally every single year. Over 5% of premature child deaths occur due to air pollution in developing countries. Everyone has relied on governments or experts to solve the problem, but most solutions up until today have either been too expensive or too ineffective. Praan is an attempt to make the future cleaner, healthier, and safer for the generations to come.

Job Description :

• Create B2B target lists and prospect lists for Praan's MKII or HIVE product lines
• Conduct outbound prospecting activities, including cold calling, emailing, and networking, to generate new leads and opportunities.
• Research and identify key decision-makers within target industries and companies to pitch our products and solutions.
• Engage with prospects to understand their business needs, challenges, and pain points, and effectively communicate how our offerings can address their requirements.
• Develop and maintain a deep understanding of our products, services, and competitive positioning to effectively articulate our value proposition.
• Qualify leads based on predefined criteria to ensure alignment with our target market and ideal customer profile.
• Effectively communicate the features, benefits, and value of our products and solutions to prospects.
• Build and nurture relationships with prospects through consistent follow-up and engagement strategies.
• Coordinate and schedule meetings between qualified leads and our CEO or other key stakeholders.
• Provide regular updates and reports on lead generation activities, pipeline status, and conversion metrics.

Skill Requirements :

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven track record of success in a sales or lead generation role in a B2B environment.
• Strong sales acumen with excellent communication and negotiation skills.
• Ability to build rapport quickly with diverse stakeholders, including C-level executives and decision-makers.
• Demonstrated experience conducting outbound prospecting activities, including cold calling, emailing, and networking.
• Proficiency in Microsoft Office Suite.
• Results-oriented mindset with a focus on achieving and exceeding sales targets and goals.

Praan is an equal-opportunity employer and does not discriminate based on race, religion, caste, gender, disability or any other criteria. We just care about working with great human beings!

Job responsibilities

• Performs development, deployment, administration, management, configuration, testing, and integration tasks related to the cloud security platforms.
• Develops automated security and compliance capabilities in support of DevOps processes in a large-scale computing environment for the storage program within the firm.
• Champions a DevOps security model so that security is automated and elastic across all platforms and cultivate a cloud first mindset in transitioning workloads.
• Leverages DevOps tools to build, harden, maintain, and instrument a comprehensive security orchestration platform for infrastructure as code.
• Provides support to drive the maturity of the Cybersecurity software development lifecycle and develop & improve the quality of technical engineering documentation.
• Makes decisions of a global, strategic nature by analyzing complex data systems and incorporating knowledge of other lines of business & JPMC standards.
• Provides quality control of engineering deliverables, technical consultation to product management and technical interface between development and operations teams.

Required qualifications, capabilities, and skills

• Formal training or certification on Security engineering and 3+ years applied experience
• Proficiency in programming languages like Python or Java with strong coding skills
• Understanding of one or more Public Cloud platforms( AWS/ GCP/ Azure)
• Experience with highly scalable systems, release management, software configuration, design, development, and implementation is required
• Ability to analyzing complex data systems – failure analysis / root cause analysis, developing, improving, and maintaining technical engineering documentation

About antuit.ai

Antuit.ai is the leader in AI-powered SaaS solutions for Demand Forecasting & Planning, Merchandising and Pricing. We have the industry’s first solution portfolio – powered by Artificial Intelligence and Machine Learning – that can help you digitally transform your Forecasting, Assortment, Pricing, and Personalization solutions. World-class retailers and consumer goods manufacturers leverage antuit.ai solutions, at scale, to drive outsized business results globally with higher sales, margin and sell-through.

Antuit.ai’s executives, comprised of industry leaders from McKinsey, Accenture, IBM, and SAS, and our team of Ph.Ds., data scientists, technologists, and domain experts, are passionate about delivering real value to our clients. Antuit.ai is funded by Goldman Sachs and Zodius Capital.

The Role:

Antuit is looking for a Data / Sr. Data Scientist who has the knowledge and experience in developing machine learning algorithms, particularly in supply chain and forecasting domain with data science toolkits like Python.

In this role, you will design the approach, develop and test machine learning algorithms, implement the solution.  The candidate should have excellent communication skills and be results driven with a customer centric approach to problem solving.  Experience working in the demand forecasting or supply chain domain is a plus. This job also requires the ability to operate in a multi-geographic delivery environment and a good understanding of cross-cultural sensitivities.

Responsibilities:

Responsibilities includes, but are not limited to the following:

• Design, build, test, and implement predictive Machine Learning models.
• Collaborate with client to align business requirements with data science systems and process solutions that ensure client’s overall objectives are met.
• Create meaningful presentations and analysis that tell a “story” focused on insights, to communicate the results/ideas to key decision makers.
• Collaborate cross-functionally with domain experts to identify gaps and structural problems.
• Contribute to standard business processes and practices as part of a community of practise.
• Be the subject matter expert across multiple work streams and clients.
• Mentor and coach team members.
• Set a clear vision for the team members and working cohesively to attain it.

Qualifications and Skills:

Requirements

• Experience / Education:
  • Master’s or Ph.D. in Computer Science, Computer Engineering, Electrical Engineering, Statistics, Applied Mathematics or other related 
• 5+ years’ experience working in applied machine learning or relevant research experience for recent Ph.D. graduates.
• Highly technical:
• Skilled in machine learning, problem-solving, pattern recognition and predictive modeling with expertise in PySpark and Python.
• Understanding of data structures and data modeling.
• Effective communication and presentation skills
• Able to collaborate closely and effectively with teams.
• Experience in time series forecasting is preferred.
• Experience working in start-up type environment preferred.
• Experience in CPG and/or Retail preferred.
• Effective communication and presentation skills.
• Strong management track record.
• Strong inter-personal skills and leadership qualities.

Information Security Responsibilities

• Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.
• Take part in Information Security training and act accordingly while handling information.
• Report all suspected security and policy breach to Infosec team or appropriate authority (CISO).

EEOC

4+ years of experience in web technologies & React Native.

Mandatory: Problem solving, Team player, Target & Result oriented Passionate about sports.

Functional: JavaScript, JavaScript Object Model, React Native, Native Build Tools, XCode and Android Studio, React Native workflows (such as Context or Redux and Redux Thunk Middleware), Maintaining Reusable Components and Libraries, Animations and Transitions, Integrate Third-Party APIs, GIT & JIRA.

KEY RESPONSIBILITIES:

• Coding and debugging pure JavaScript, polyglot and multi-lingual applications.
• Working closely with Technical Lead/Project Manager to ensure development timelines are met.
• Contribute with ideas to improve system design or streamline product delivery.
• Working with challenging applications involving Real-Time Data.
• Working on different platforms including the usage of the Native SDKs provided on JavaScript.

Job Role:

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain and write clean code to ensure the product is of the highest quality.

Job Title: Project Associate - Mixed Signal Design Profile
Industry: Wireless communication, 5G
Organization: 5G TestBed-IIT Hyderabad- Hyderabad

Job Description
Work Profile:
· Work on development of custom Analog circuit boards for applications related to RF, interfaces etc.
· Implement new features and bug fixes
· Verify analog/mixed-signal integrated circuits
· Develop test cases to verify new features and bug fixes
· Review and update the user manuals for software tools.
· Supporting digital modelling of analog circuits for mixed-signal verification
· Creating design specifications and circuit schematics
· Work both independently and in a team environment, with the opportunity to provide technical leadership to other members of the engineering team
· Create and/or modify specification documents detailing system design and enhancements to meet marketing requirements
· Collaborate with others in the creation of technical reports, whitepapers, and user documentation

Requisites:
· EE/EEE/ECE graduate, undergraduate degree from reputed Tier 1 or Tier 2 colleges .
· Strong knowledge of analog integrated circuit design fundamentals
· Proven experience taking designs from concept to production
· Experience in analog/mixed-signal IC design & verification
· Understanding of BJT, CMOS and Op-Amp technologies.
· Good understanding of analog/mixed-signal design flows (Cadence, Synopsys)
· Transistor and system level simulation skills
· Discrete time and continuous time signal processing skills
· Strong lab and silicon validation skills
· Verilog based digital design and test bench development, is a plus
· Strong communication skills, both written and verbal
About us:
For more details please visit: http://5g.iith.ac.in/
IIT Hyderabad in collaboration with top Indian institutes including IITM, CEWiT, IITD, IITK, IISC and SAMEER is building the largest 5G testbed of the country, with the support of Department of Telecommunications (DoT) Govt. of India. This project will create a 5G prototype and testing platform that will be developed under the guidance of IIT-H faculty.
The project will deliver an end-to-end 5G testbed comprising 5G BS and UE nodes that support enhanced mobile broadband (eMBB), Ultra low latency communication (URLLC), and massive MTC including NB IoT services. The operating frequently includes both sub 6 GHz and mmwave frequencies. The system will exceed IMT 2020 5G performance requirements including Low Mobility Large Cell (i.e.., LMLC) targets introduced by India at ITU.
The 'Indigenous 5G Testbed' project is a long-term effort with a team of 100+ researchers/engineers based out of IIT-H campus.

CarEasy.in Transforming Automobile Service Industry into Digital by Offering cutting edge solutions (http://www.careasy.in" target="_blank">www.careasy.in )

CarEasy- One stop solution for all your vehicle needs with On-demand pick and drop service. We are also into the washing & sanitization of the vehicle for B2C & B2B customers.

We are looking for an organized, efficient Inside Sales Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The Client Services Specialist or the Inside Sales Specialist is essential in supporting and maintaining an ongoing relationship with existing clients. This, in turn, allows Client Services to retain clients and maintain strong references and to increase new revenue opportunities. By employing excellent relationship management skills, the Client Services Support Specialist will ensure optimal client satisfaction, providing an important balance within organization.

Roles & Responsibility: -

• Employ effective consultative techniques including pre-call planning and productive questioning strategies that lead to winning business.
• Continuously identify opportunities for up-selling /cross-selling the company product and services and meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Close sales and achieve monthly quotas through the cold calls.
• Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and a lead conversion leads.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments and complaints.

Qualifications & Skills: -

• Bachelor’s degree or equivalent.
• The ideal candidate will possess a quantifiable record of success with a demonstrated ability to meet and exceed goals.
• 0 to 3 years of direct work experience as an inside sales representative preferably in automotive/automobile or BPO industry
• Computer literacy, IT skills, and typing skills.
• An understanding of sales principles and customer service practices.