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As Customer Success Lead / Manager, you will be responsible for management of onboardings, Adoption, Support tickets, Demos, Tech issues. You will be playing crucial role to ensure client's success as well as manage team of customer success team.
You are expected to be an individual contributor as and when required.
Job Role :
- Exceeding clients expectations
- Deep understanding of the product
- Keeping track of multiple activities happening within Customer Success Team
- Documentation
- Co-ordinating with other stake holders
- Team management
Qualifications
- Minimum Bachelor's degree in Engineering (IT / CS)
- 3-7 years of experience as a lead role in an early stage SaaS start up
- Experience in building and maintaining customer relationships
- Excellent customer service skills
- Ability to work collaboratively with cross-functional teams
- Collaborative working plan and team player with ability to multitask
- Excellent Excel Skills
- Strong problem-solving and critical-thinking abilities
- Strong technical background with the ability to understand and troubleshoot complex technical issues
About Company
Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.
Promobi is looking for an enthusiastic, innovative and experienced Pre Sales Engineer to join our product team. The selected candidate will be working closely with experienced Sales, Marketing and Product Management personnel and will be supported by a strong technical team in an ideal, fast paced, rapidly growing startup environment to grow professionally and go beyond expectations.
Requirements:
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- Work experience on any Mobility Apps/CRM/Software Solutions.
- IST time zone working hours
- Open to travel - National and International Both.
- Customer Facing along with the Sales Team in order to understand customer requirements.
- Candidate to bridge the gap between the Sales and Development Team to expedite the Feature Request development process.
- Knowledge on Android/iOS/Windows Mobility OS platform is a must.
- Should be Open to Work for EU/UK Time as in need
- Candidates from Product Testing background are ideal.
Responsibility:
- Deliver sales pitch related to product or OS Platform,
- Product Demo
- Validating product presentation and proposal to prospective potential clients supporting sales guys.
- Offering POC and Validating the same.
- Follow up regularly with prospective existing clients to ensure they are happy.
- Listen to the needs of the Existing and Prospective Customer market and share insights with product development and marketing teams.
- Supporting Product Installation for Live accounts.
- Technical Audit - Onsite and Online
- Solid understanding of networking principles (Firewall, Network Protocols, IP addresses, subnetting, etc)
- Prior experience working with mobile device management solutions and enterprise mobility, BYOD, SaaS is an asset
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management devices. Renowned organizations from startups to Fortune 500 trust MobiLock Pro for their Device Management.
at AvanSaber Technologies Pvt Ltd
We are looking for a talented and competitive Sales Development Representative who thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls every day.
Job Responsibilities:
- Learn & understand our products and our prospective clients well.
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Understand customer pain points, requirements and correlate ZapInventory & ZapApps.io solutions and customer requirements.
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Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers.
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Respond, engage and qualify inbound leads and inquiries.
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Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.
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Execute planned sales activities and develop a target list of high potential new customers.
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Resolve customer complaints regarding sales and services.
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Achieve monthly & quarterly quotas.
- Perform effective online demos to prospects.
Manage customer queries on Intercom (or other chat tool we might be using) and email.
Requirements:
- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
- Ability to make focused efforts to close deals. The ideal candidate should be strategy driven with a research-based approach.
- Proven sales development experience, preferably at an Internet startup or SaaS industry.
- Savvy with LinkedIn sales navigator, and CRM tools.
- Proficient with corporate productivity and web presentation tools.
- Ability to multitask, prioritise and manage time effectively.
Additional Responsibilities: We also expect this person to handle our SEO management task which includes working with bloggers and digital media executives.