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Job Title: Customer Success Manager

Location: Baner, Pune

About Us:

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions

to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a

mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.

Our Culture:

At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview:

As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,

retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities:

● Customer onboarding: help them set up product configuration and upload data

● Conduct product training for key stakeholders in the customer organization

● Drive adoption, improve customer satisfaction, and work with our customers to

generate new business (upsell and cross-sell)

● Minimize customer churn, maximize retention and create great customer experience

● Contact customers to explain new features and help them upgrade to new plans

● Collect customer references, testimonials and create case studies

● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features

● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes

● Help customers map Truein to their existing policies and processes

Requirements:

● 5+ years years of experience in SaaS or software product company in acustomer-facing roles

● Previous experience working with enterprise customers

● Process-oriented and analytical

● Excellent verbal and written communication skills

● Strong empathy for customers and passion for growth

● Passion for solving client challenges and commitment to client delight

● Result-oriented and has great attention to details

● Bachelor's degree or equivalent experience in Computer Science or related field

Good to have:

● Experience dealing with International customers

● Has worked with growth stage startup

● Education background of Technology + Management studies

You will get:

● Competitive compensation package and benefits

● Work closely with and be part of a truly amazing team

● Join a fast-growing company early, make a difference and enjoy the ride

● Challenge yourself and take your career to the next level

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sales Development Representative

As seen on Shark Tank India - Beep is a next-gen community for college students

About Beep: Are you someone who thrives on building relationships, scaling businesses, and making a nationwide impact? If you're passionate about revolutionizing the education sector and driving high-speed expansion, this role is for you!

About the job Summary: Were seeking a results-oriented Sales Development Representative (SDR) to identify, qualify, and engage potential clients for our platform. As an SDR, you'll be responsible for generating leads, building relationships with prospective clients, and scheduling meetings for our Sales team. This role requires excellent communication skills, a proactive attitude, and a passion for driving growth in a SaaS environment. The ideal candidate will have a knack for identifying the right opportunities and engaging clients with a consultative approach.

Key Responsibilities: •

• Lead Generation and Prospecting: -Conduct research to identify potential client companies in target industries (HR, recruitment, tech, etc.). -Generate and manage a pipeline of qualified leads through outbound prospecting, including cold calls, emails, and social media outreach. -Maintain a high level of daily activity to consistently meet or exceed targets for calls, emails, and outreach.
• Qualification and Initial Engagement: -Engage with leads to understand their needs, qualify potential opportunities, and assess fit for our platform. -Educate potential clients about the value of our SaaS recruitment platform and how it can streamline their hiring process. -Set up and schedule qualified meetings for the Account Executive team to continue the sales process.
• Relationship Building and Nurturing: -Build and maintain relationships with potential clients through personalized follow-ups and timely engagement. -Use consultative selling techniques to understand clients' unique challenges and position our platform as a solution. -Keep leads warm and updated on platform features, use cases, and benefits.
• Collaboration with Sales and Marketing Teams: -Work closely with the Sales team to develop outreach strategies and share insights from prospecting activities. -Collaborate with Marketing to ensure alignment in messaging and leverage campaign content for outreach. -Provide feedback to Marketing on lead quality and engagement trends to continuously refine targeting and strategies.

• Key Qualifications and Skills:
• Experience: -1+ years of experience in a sales development, lead generation, or related role (preferably in a B2B environment). -Proven track record of meeting or exceeding lead generation targets.
• Skills: -Strong verbal and written communication skills; able to articulate product value propositions clearly and concisely. -Excellent interpersonal skills with a consultative approach to engaging with prospects.
• Attributes: -Goal-oriented with a proactive approach to learning and adapting to new sales techniques. -High attention to detail and excellent time-management skills to prioritize and manage multiple outreach activities. -Persistent, resilient, and comfortable with outbound prospecting, including cold calling.

A Business Executive will be meeting existing clients in their locations and increase the app

download in that society.

Approaching the residents through door knocks and increasing the app download in that

society.

● Meeting existing client

● Increase the app download in that society

● Door to door knocks and approach the residents

● Prospect, educate, qualify, and generate opportunities to improve customer satisfaction

● In order to increase the download of app, they should conduct various activities like

meeting residents door to door, canopy, sitting/meeting security guards at regular intervals.

Role & Responsibilities:

• Develop new business by Prospecting target accounts, Qualifying prospects & Closing sales.
• Take ownership of the entire sales funnel.
• Conduct cold outreach activities across various channels to generate new sales opportunities.
• Conduct discovery calls and product pitches with prospects to understand their needs, use cases, budgets, etc., and align them with Rekart's value proposition.
• Live demos & follow-up with the leads till the client signs the contract.
• Provide constant feedback to the technical team for enhancement of the product.
• Update and maintain real time data on the sales pipeline using CRM.
• Build and maintain professional relationships with both potential and existing clients.
• Discover and implement new lead generation strategies specific to the market to supplement inbound lead generation, working closely with the Marketing, Inside Sales, and Partnership teams.

Must Have:

• A minimum of 1-2 years of experience in B2B Sales / Business Development in selling technology-based products and services in domestic and/or global markets.
• Demonstrated success in achieving sales target on a monthly and yearly basis.
• Self-motivated individual seeking a challenging new opportunity with exceptional potential for growth.
• Excellent communication skills, both written and verbal, capable of engaging in conversations with C-level executives.
• Detail-oriented with the ability to articulate ideas clearly.
• A background in technology sales and B2B SaaS is an added advantage.

What can you expect from us:

• Constant Learning and Support
• Freedom & Responsibility
• Recognition of hard work & good talent.
• Transparency

Other benefits include provident fund, insurance, personal growth opportunities, technology growth opportunities etc.

The Software Sales Representative is responsible for promoting and selling software products to prospective clients. This includes understanding customer needs, presenting software solutions, managing the sales process, and closing deals. The role requires a mix of technical knowledge, sales skills, and the ability to build lasting relationships with clients.

Key Responsibilities:

1. Sales Prospecting:

• Identify and target potential clients or companies that could benefit from the software solutions.
• Conduct outreach through calls, emails, networking, and events to generate new business opportunities.

1. Customer Needs Analysis:

• Understand client needs and requirements through consultations and meetings.
• Conduct product demos and presentations to showcase how the software meets the client's needs.

1. Sales Presentations & Demonstrations:

• Prepare and deliver presentations and software demonstrations to prospects.
• Customize presentations based on the client’s business goals and technical environment.

1. Negotiation & Closing Deals:

• Negotiate pricing, terms, and contracts with customers.
• Close deals by overcoming objections and addressing customer concerns.

1. Relationship Management:

• Maintain ongoing relationships with existing clients to ensure satisfaction and upsell or renew business.
• Provide post-sales support and troubleshooting as needed to ensure client success.

1. Market Research:

• Stay updated on industry trends, competitors, and the evolving software market.
• Use this knowledge to advise customers on the best solutions and strategies.

1. Reporting & Documentation:

• Track and report sales progress, client interactions, and pipeline status.
• Update CRM systems with accurate sales data, meetings, and communications.

1. Collaboration:

• Work closely with marketing, product development, and customer support teams to align sales strategies with business goals.
• Provide feedback to the product team about client needs and market trends.

Qualifications:

• Education: Bachelor's degree in business, marketing, or a related field (preferred).
• Experience: Proven experience in software sales or technology sales (3-8 years preferred).
• Skills:
• Strong communication and presentation skills.
• Ability to understand and explain technical software concepts.
• Negotiation and closing skills.
• Proficiency with CRM tools and sales tracking software.
• Personal Attributes: Self-motivated, goal-oriented, and able to work independently.
• Technical Knowledge: Familiarity with software products or services relevant to the company’s offerings.

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

We are looking for dedicated sales professionals to drive the adoption of our product at Higher Ed institutions, universities, and colleges in North America. If you're eager to advance your career in sales and grow with a dynamic team, this is the perfect opportunity for you.

Responsibilities

• Own full sales cycle, from prospecting to close.
• Present the product, online and in person, to researchers, teaching faculty and academic librarians.
• Proactively build & nurture relations with clients and users through emails, calls and in person.
• Analyze trends and make data-driven decisions based on priorities in your work.
• Work effectively with other team members to deliver on sales targets, team projects and campaigns.
• Attend trade shows and participate in other marketing activities.

Requirements:

• Willingness to work in 9 AM to 5 PM EST (New York time zone) shift.
• A college degree.
• 2+ years of sales experience, ideally in business development or account management roles
• A drive to succeed and a passion to build a career in sales.
• Excellent communication, presentation, and negotiation skills in person and online.
• Experienced with Salesforce or similar platforms.
• Confidence in dealing with clients and product users.
• Self-motivated, initiative, results-oriented, and willing to learn new skills.

Why Join JoVE?

• A competitive compensation package including unlimited commissions on your sales
• You will make a direct impact in accelerating science research and education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us

Promobi is looking for an enthusiastic, innovative and experienced Pre Sales Engineer to join our product team. The selected candidate will be working closely with experienced Sales, Marketing and Product Management personnel and will be supported by a strong technical team in an ideal, fast paced, rapidly growing startup environment to grow professionally and go beyond expectations.

Requirements:

. 

• Work experience on any Mobility Apps/CRM/Software Solutions.
• IST time zone working hours
• Open to travel - National and International Both.
• Customer Facing along with the Sales Team in order to understand customer requirements. 
• Candidate to bridge the gap between the Sales and Development Team to expedite the Feature Request development process.
• Knowledge on Android/iOS/Windows Mobility OS platform is a must.
• Should be Open to Work for EU/UK Time as in need 
• Candidates from Product Testing background are ideal.

Responsibility:

• Deliver sales pitch related to product or OS Platform, 
• Product Demo
• Validating product presentation and proposal to prospective potential clients supporting sales guys. 
• Offering POC and Validating the same. 
• Follow up regularly with prospective existing clients to ensure they are happy. 
• Listen to the needs of the Existing and Prospective Customer market and share insights with product development and marketing teams.
• Supporting Product Installation for Live accounts.
• Technical Audit - Onsite and Online
• Solid understanding of networking principles (Firewall, Network Protocols, IP addresses, subnetting, etc)
• Prior experience working with mobile device management solutions and enterprise mobility, BYOD, SaaS is an asset

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale. 

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management devices. Renowned organizations from startups to Fortune 500 trust MobiLock Pro for their Device Management.

We are looking for a talented and competitive Sales Development Representative who thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls every day.

Job Responsibilities:

• Learn & understand our products and our prospective clients well.

• Understand customer pain points, requirements and correlate ZapInventory & ZapApps.io solutions and customer requirements.

• Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers.

• Respond, engage and qualify inbound leads and inquiries.

• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.

• Execute planned sales activities and develop a target list of high potential new customers.

• Resolve customer complaints regarding sales and services.

• Achieve monthly & quarterly quotas.

• Perform effective online demos to prospects.
  Manage customer queries on Intercom (or other chat tool we might be using) and email.

Requirements:

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
• Ability to make focused efforts to close deals. The ideal candidate should be strategy driven with a research-based approach.
• Proven sales development experience, preferably at an Internet startup or SaaS industry.
• Savvy with LinkedIn sales navigator, and CRM tools.
• Proficient with corporate productivity and web presentation tools.
• Ability to multitask, prioritise and manage time effectively.

Additional Responsibilities: We also expect this person to handle our SEO management task which includes working with bloggers and digital media executives.