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Job description:
Apprication Pvt Ltd -Hiring for BPO Technical support Executive- Work from office -Night shift - Goregaon(E)
Job Summary
Serve as a global front-line technical expert for POS software (SaaS). You will troubleshoot issues, support installations, manage integrations, and deliver an exceptional customer experience, collaborating closely with merchants, developers, and internal stakeholders across regions.
Core Responsibilities
1. Software Support & Incident Management
- Act as the primary point of contact for customers—respond via tickets, phone, email, and chat. Provide timely and high-quality SaaS POS support.
- Troubleshoot software platform issues, including POS functionality, APIs, payment integrations, and cloud connectivity.
- Log, track, escalate, and follow through on tickets; use tools like JIRA.
2. POS Integrations & API Troubleshooting
- Support integration between the SaaS platform and POS systems, payment gateways, and backend services. Diagnose and resolve integration issues.
3. Documentation, Knowledge Base & Training
- Create and maintain support documentation such as FAQs, onboarding guides, and troubleshooting articles.
- Identify gaps in self-help documentation and help fill them.
- Provide training for Merchants and support team members.
5. Merchants Communication & Stakeholder Collaboration
- Keep Merchants updated on ticket status, resolution timelines, and escalations.
- Work cross-functionally with product, engineering, onboarding, and customer success teams.
- Handle administrative tasks, process compliance, and internal alignment.
Qualification
- Fluent English Required – Your international accent should clear communication across borders
- Accent Requirement-English with an International (Neutral) Accent
- Merchant Support Partner – Guide merchants with software issues via phone and email—empathetically and efficiently
- Remote Installation Wizard – Install software remotely with finesse and precision.
What You'll Be Doing?
● Market analysis and opportunity identification.
● Revenue growth through various business channels.
● Work on leads and convert them into retainers/projects.
● Strategic partnership development.
● Content partnership negotiation. .
What You Need?
● A minimum of 5 years of experience in business development.
● Has a network of marketing professionals in your region or across the country
● Strong understanding of content and creative industry
● Excellent communication and interpersonal skills.
● Bachelor's degree in Business, Marketing, or related field; MBA is a plus
If interested kindly share your updated cv at 82008 31681
Roles and Responsibilities: -
Identify and develop new business opportunities among brands and corporates - Build and maintain strong relationships with key clients, by assisting and providing suitable solutions - Generate revenue by meeting or exceeding sales targets through effective sales techniques - Collaborate with internal teams to ensure the smooth delivery of services and customer satisfaction - Prepare sales presentations, proposals, and contracts for potential clients - Participate in networking events and industry conferences to expand business connections - Provide regular reports on sales activities, pipelines, and forecasts - Contribute to the development of marketing strategies and initiatives to attract new clients - Maintain a high level of product knowledge and continuously update knowledge about the company's offerings - Provide after-sales services to key clients to build rapport.
Qualifications: - Minimum of 2 to 5 years of experience in business development or sales, preferably in a B2B environment - Proven track record in achieving sales targets and driving revenue growth - Strong negotiation and communication skills with the ability to build rapport with clients - Experience in membership sales and managing key accounts is highly desirable - Knowledge of the barter industry or experience with barter trade is a plus - Ability to work independently, take initiative, and drive results - Proficiency in Microsoft Office Suite - Willingness to travel for client meetings and industry events as required
If anyone interested then apply through link:- https://tiny.cc/NGtalent
• Oversee lifecycle marketing strategies which identify valuable consumers and opportunities and ensure error free continuous implementation
• Pilot new campaigns that drive increased engagement and revenue
• Create and continually refine email strategy to increase acquisition, retention (CLV) and subscription rates
• Manage external agency and multiple vendor relationships related to CRM, personalised consumer marketing and database management
• Serve as a CRM business intelligence leader, utilizing analytics to drive customer-centric action plans
• Manage the distribution and presentation of CRM reporting and status to executive stakeholders
Digital Activation / DMP
• Develop audience segments by applying CRM learnings
• Create test and learn approach to optimize performance and develop insights on best practices
• Provide support in measurement and analysis of precision media campaigns
Qualifications
• 2-8 years CRM and/or Direct Marketing experience, preferably in a Retail, CPG or ecommerce industry
• Knowledge of database marketing strategies including the use of 1st, 2nd, 3rd party data
• Creative thinking and exceptional analytical skills; experience conducting CRM campaign analytics and consumer research to inform marketing decisions
React Native
iOS App Development
Android Development- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with native development (iOS/Android).
- Worked on deep linking in mobile apps
- Hands on experience in Bridging Native code base to react native.
- Lead the end-to-end product lifecycle, from conceptualization to delivery, for next-gen AI solutions on our codeless platform
- Collaborate closely with cross-functional teams, including engineering, design, and marketing, to define product requirements and roadmap.
- Conduct market research and analysis to identify emerging trends, customer needs, and competitive landscape in the AI and software industry.
- Prioritize features and enhancements based on business objectives, user feedback, and technical feasibility.
- Track and analyze key performance indicators (KPIs) to measure product success and iterate on strategies for continuous improvement.
- Act as a subject matter expert for the product, providing guidance and support to internal teams and external stakeholders.
- Assist in the identification and implementation of process improvements to optimize project delivery and efficiency.
- Communicate project progress, findings, and recommendations to stakeholders through reports, presentations, and meetings.
- Work closely with mentors and senior team members to enhance technical skills and knowledge in AI and software development.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptRoles and Responsibilities
- Develop, test, implement and maintain application software
- Take part in software and architectural development activities
- Conduct software analysis, programming, testing and debugging
- Identifying production and non-production application issues
- Ensure designs are in compliance with specifications.
- Recommend changes to improve established java application processes
- Develop modular and testable unit of code
- Collaborates with other members of the software development team
- Works well independently and has solid time management, prioritization, and organization skills.
Key Skills and Experience
- Knows core Java skills and is familiar with Java build tools like Mavan etc, EE components, testing tools, JAVA Object Oriented Programming
- Experience in the Spring, Spring Boot, and Hibernate, Maven build tool
- Excellent knowledge of Relational Databases, SQL, MySQL and ORM technologies (JPA2, Hibernate).
- Knowledge of developing REST API.
- Experience with test-driven development.
- Identifying risk and conducting mitigation action planning.
- Results oriented and focused on meeting deliverable timelines.
- Good communication skills, Problem-solving attitude
- Ability to establish priorities
- Teamwork and willingness to listen to others
- Eagerness to learn new ideas, concepts, and technologies.
Role-
As a talent acquisition specialist, you will be responsible for managing the recruitment process from role
definition to on-boarding for entry to leadership hiring across India. You will partner with the business and
leadership teams to design & execute recruiting strategies and effectively interface with social networks, third
party recruiters or other recruitment service providers where required.
Key Accountabilities:
End to end accountability for recruitments across India geography
Networking to build, manage and maintain a pipeline of future fit external talent leveraging digital and
social channels
Create and implement innovative and out of the box sourcing strategies and engagement to bring the best
talent in Unilever.
Proactively manage and build candidate relationships and communicate the Unilever employment value
proposition to prospective hires
Managing internal and external recruitment activities placing priority on filling key roles in line with agreed
global processes and Service Level Agreements- Drive flex experiences and alternate channels of hiring
for the function.
Delivering superior candidate, hiring manager and stakeholder experience.
In conjunction with the Talent Manager and HRBPs, developing effective recruitment forecasts to
accurately predict our future talent requirements basis business ambition.
Provide and analyse data on key metrics for recruitment, application flow, sources and quality of talent as
required
Managing Applicant tracking system data integrity and accuracy
Advising the Talent Manager on changing trends in the Indian Talent Market to be able to share talent
insights.
Working along with the leadership team to design and deliver cutting edge recruitment campaigns, process
improvements & tech in recruitment.
Create and implement innovative and out of the box sourcing strategies and engagement to bring the best
talent in Unilever.
All about You:
You should be passionate about hiring the best talent, delivering world class experience to employees on their
key moments, networking, and building Unilever businesses by recruiting its people!
Exceptional relationship and stakeholder management skills is a must
Experience of applying a variety of sourcing techniques- (job boards, building preferred supplier lists,
recruitment advertising, social media recruiting etc) is an added advantage
Ability to influence with data and insights
Ready for Contractual role
Candidate need to handle the ticket raised by the team, where they asked to perform the operations on database. Once ticket get’s solved they need to update team for the same.
What would be the key responsibilities expected out of this role
1) Help write and optimize in-application SQL statements
2) Ensure performance, security, and availability of databases
3) Prepare documentations and specifications
4) Handle common database procedures such as upgrade, backup, recovery, migration, etc.
5) Good in DML and DDL
Must Have Skills:
MS-SQL
Good To Have Skills:
SSIS & SSRS Or MSBI
Notice Period:
15 Days - 30 Days (Immediate Joiners Preferred)
Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base. You will be handling the complete responsibility for the UI/UX design of the software application.
Responsibilities:
• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows, and sitemaps
• Design graphic user interface elements, like menus, tabs, and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches, and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors, and images
Requirements:
• Proven work experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc, InVision, Figma or any other relevant application)
• Up-to-date knowledge of design software like Adobe Illustrator and/or Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• Relevant experience as a UI/UX designer (commercial, freelance, or project basis)
Java
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