7 BPOS Jobs in India

Job Overview:

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries,

troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidate must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

Experienced- 3 Months experienced in any international outbound sales process.

Salary - 18k - 22k +Incentives

Timings - 10pm- 8am (Night shift) [ON-SITE]

Job descriptions

Handle about 15 - 30 inbound calls in a day, to assist US based clients in our travel process.

Responsibility

• Handle day to day inbound calls from US based clients.
• Assist clients in their train or flight ticket booking process.
• Advise and help client to choose cheapest mode of commutation.
• Resolve all queries of client related to travel journey.
• Provide each details of clients booking at their mail.

Perks

• Lucrative incentives upto 50k - 80k
• 24 paid leaves in a year
• 6days week offs in a months
• Leave on birthday (double payment if choose to work on birthday)
• Encashment of pending leaves at end of the year
• 15 comp offs

Eligibility

• Minimum 12th pass
• Great proficiency over English communication (Mandatory)
• Minimum 3 months of experience in any international sales outbound process

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Hi dear Applicant,

Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview

Openings :

Customer Support : Voice & Non-voice

• Health Care

• Accounts Receivable

• Medical Billing

• Insurance

• Banking / collections

• Accounts & Finance

Technical Support : Voice & Non-voice

• Technical Trouble Shooting

• Hardware and Networking

• IT Help Desk

• Desktop Support

• Technical Chat / Email Support

• Application Support (Voice)

• IT Trouble Shooting

Benefits :

• Day / UK / US Rotational Shifts

• 15k to 35K Take home

• Two way Transport

• Unlimited incentive Structure

• No registration Fees

Skills Required :

• Should be flexible with rotational Shifts

• Manageable or Good English Communication Skills

• Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply

• Candidates with Graduation Backlogs can apply.
  

Documents Required :

Fresher :

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

Experience :

• Previous Companies Offer letter / relieving letter / one month pay slips

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

*************PLEASE DO REFER YOUR FRIENDS*************