11+ BPOS Jobs in Pune | BPOS Job openings in Pune

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Relationship Manager – Insurance Sales.

Identifying, recruiting, and onboarding new agents - POSP, ensuring they meet company standards and are properly trained. 

Achieving Sales Target

Providing ongoing training and development opportunities for agents, including product knowledge, sales techniques, and professional skills. 

Guiding agents in achieving sales targets, developing sales strategies, and identifying new business opportunities. 

Building and maintaining strong relationships with agents, providing support and addressing their needs. 

Tracking agent performance, identifying areas for improvement.

Developing and implementing strategies to grow the agency channel, expand market share, and increase profitability. 

Serving as a point of contact between the agency and the company, coordinating with various departments to support the agent network. 

Required skills

• Proven working experience as an Insurance Agent or relevant experience from Broking Industry Insurance
• Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc)
• Basic computer knowledge and statistical analysis

Job Description: 

Ideal experience required – 6-8 years

• Mandatory hands-on experience in .Net Core (8)
• Mandatory hands-on experience in Angular (10+ version required)
• Azure and Microservice Architecture experience is good to have.
• No database or domain constraint

Skills:

• 7 to 10 years of working experience in managing .net projects closely with internal and external clients in structured contexts in an international environment.
• Strong knowledge of .Net Core, .NET MVC, C#, SQL Server & JavaScript
• Working experience in Angular
• Familiar with various design and architectural patterns
• Should be familiar with Git source code management for code repository.
• Should be able to write clean, readable, and easily maintainable code.
• Understanding of fundamental design principles for building a scalable application
• Experience in implementing automated testing platforms and unit test. 

Nice to have:

• AWS
• Elastic Search
• Mongo DB

Responsibilities:

• Should be able to handle modules/project independently with minor supervision.
• Should be good in troubleshooting and problem-solving skills.
• Should be able to take complete ownership of modules and projects.
• Should be able to communicate and coordinate with multiple teams.
• Must have good verbal & written communication skill.

Job Location: Pune 

Experience: 4- 5 years

Functional Area - IT Software - Application Programming , Maintenance

Role Category : Programming & Design

Requirement / Job Description:

 Core Skills:

 Strong experience of Core Java (1.7 or higher), OOPS concepts and Spring framework (Core,     AOP, Batch, JMS)

 Demonstrated design using Web Services (SOAP and REST)

 Demonstrated Microservices APIs design experience using Spring, Springboot

 Demonstrable experience in Databases like MySQL, PostgreSQL, Oracle PL/SQL development etc

Strong coding skills, good analytical and problem-solving skills

Excellent understanding of Authentication, Identity Management, REST APIs, security and best practices

 Good understanding of web servers like Tomcat Apache, nginx or Vertex/ Grizzly, JBoss etc

 Experience in OAuth principles

 Strong understanding of various Design patterns

Other Skills:

  Familiarity with Java Cryptography Architecture (JCA)

 Understanding of API Gateways like Zuul, Eureka Server etc..

 Familiarity with Apache Kafka, MQTT etc.

Responsibilities:

 Design, develop, test and debug software modules for an enterprise security product

 Find areas of optimization and produce high quality code

 Collaborate with product managers and other members of the project team in requirements specification and detailed engineering analysis.

 Collaborate with various stake holders and help bring proactive closure on the issues

 Evaluate various technology trends and bring in the best practices

 Innovate and come out of the box solutions

Adapt, thrive and deliver in a highly evolving and demanding product development team

Come up with ways to provide an improved customer experience

Job Brief:

We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.

Job Location:

Pune.

Job Description:

• Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
• Experience interacting with customer.
• Excellent communication.
• Hands-on in creating and managing Jenkins job, Groovy scripting.
• Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
• Experience in Maven.
• Experience in scripting languages like Bash, Powershell, Python.
• Experience in automation tools like Terraform, Ansible, Chef, Puppet.
• Excellent troubleshooting skills.
• Experience in Docker and Kuberneties with creating docker files.
• Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.

Project Delivery, Project Management, Resource allocation, Project Planning, Project Mentioning, Team Management, Vendor Management, Risk Management, Project oversight / coordination / management

• Provide overall thematic leadership and guidance on agriculture and allied activities to different project teams

• Field visits to project implementation areas

• Involve and assist in the implementation of agriculture-related projects and monitoring of the same

• Providing active technical support to various agriculture and allied activities and responding to queries of the farmers/ project team being undertaken in different districts

• Assist in preparation of rehion-based advisories and POPs (Package of Practices) for different crops

• Assist in data collection and analysis of various agricultural Interventions studies

• Liaison with government functionaries, government departments,Universities and KVKs

• Technical support and guidance to staff, identified farmers, SHG groups, village development committees as and when required on production systems, crop insurance, crop advisory, micro-irrigation, animal husbandry and organic cultivation

• Preparation of crop calendar for all crops grown in the project villages covering all the season i.e. Kharif, Rabi and Zaid

• Support the conduct of trainings & development manuals

• Prepare presentations and reports, produce written outputs of the implementation work and research outcomes

• Document the best practices and maintaining data base

• Contribute to the research on agriculture component

• Perform any other team responsibilities / duties as assigned from time to time

• Oversee the sales process to attract new clients.
• Work with senior team members to identify and manage risks.
• Maintain fruitful relationships with clients and address their needs effectively.
• Research and identify new market opportunities.
• Prepare and deliver pitches to potential investors.
• Foster a collaborative environment within the organization

Digital Editor Job description

We are looking for a creative and passionate Digital Editor to research, plan, develop and implement web contents, Whitepapers, Technology Blogs & Trending News. As a Digital Editor your main goal will be to produce creative, proof read, web contents, Tech Blogs & news that attract an audience.

Digital Editor Roles and Responsibilities:

• Create, produce and manage high-quality content 
• Proofread and edit material. Proofreading our deliverables to ensure they are grammatically perfect and stylistically interesting.
• Supervise layout of images, graphics, videos and other artwork.
• Manage and upload day-to-day contents. Regularly check and track contents reach.
• Work in a multidisciplinary team with professionals such as web designers, marketing team to improve content strategy.
• Mange development improvements to the new website; keep abreast and advise of developments in the digital arena; identify new digital opportunities
• Research, create and upload SEO-friendly content pieces such as Technology blog posts, Trending News, case studies, and other content for our websites.
• Offer your expertise on email marketing best practice to maximize the impact of these emails.
• Liaise with staff and others members to encourage them to write relevant and interesting content for the website; foster relationships with the latter to involve them in any community forum aspect of the new website.
• Ensure that all activity is measured, analyzed and reviewed with leanings taken forward. Accountable for disseminating monthly analytical reports. Regularly report on digital campaigns and contribute, where possible, with recommendations based on performance.
• Ability to review content as an educator or coach, and intuitively understand what the target audiences need to know, plus the delivery methods best suited to how they want to/are able to consume information
• Good knowledge of Influence marketing. Have to manage & co-ordinate with influencers.
• Use Social Media for better presence
• Adhere to copyright and privacy standards and company policies.
• Determine and track important KPIs
• Track and analyze website’s traffic 
• Produce and present reports
• Keep abreast with new trends in web technology.

Digital Editor Key Skills, Requirements and Qualifications:

• A qualification in Digital Communications/ Media, or Marketing or PR or Journalism/English or IT/Web.
• Previous working experience as a Digital Editor for 5 - 7 years
• Excellent proofreading, editing and copywriting skills 
• Available portfolio of published work
• In-depth knowledge of software such as InDesign, Photoshop, etc.
• In-depth knowledge of best SEO practices
• Knowledge of Marketing and SEO tools
• Knowledge of content management systems
• Great interpersonal, presentation and communication skills
• Creativity Skills: Editors need to be good at thinking creatively, problem-solving skills, generating ideas for up growing Technology Blogs, Trending News, and Whitepapers, Web Contents.
• Organizational Skills: Editors need to be excellent at organization and forward planning. Much of the editorial content they select will be agreed several weeks before publication.
• Management skills:  Time management skills need to be honed as well as the ability to resolve conflict and handle complaints, if found any. Editors must be sensitive to arising problems with contents.
• Writing and speaking skills: It goes without saying that editors must be accomplished writers but they have to be confident speakers too.
• Digital skills: Nearly all media outlets have a digital element now and editors need to be comfortable with posting and editing content online. Should have excellent writing skills; must have digital copywriting and copy-editing experience.
• Good knowledge of at least two Content Management Systems and SEO best practice.
• Working knowledge of HTML5 and CSS3.
• Design/Desktop publishing experience (Adobe Creative Suite) with some evidence showing digital media design.
• Have superb user experience skills and be able to develop wire-frames and write and communicate clear, functional/design specifications.
• Be proficient at planning your own work, to multitask and deliver to tight deadlines, with minimal supervision.
• Basic video making and editing skills useful - but not essential.