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Responsibilities
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
- To identify and convert the opportunities for cross-selling (banking products).
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Requirements
- Graduate
- Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
- Excellent communication skills – Verbal & Written.
- Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.

Sr. – Software Engineer
Job Description
Desired Technical Skillset:
MERN stack, ReactJS, NodeJS, PostgreSQL .Microervices
Total Work Experience: 3-5 Year
Expectations from the candidate:
• Excellent knowledge of front-end frameworks like ReactJS
• Experience with popular React.js workflows
• Experience with development on NodeJS
• Experience with development on PostgreSQL
• Experience working with server-client architectures, consuming JSON data from API’s
• Curiosity and a highly collaborative work style, a wish to share what you already know and jumping at the opportunity to dive into new technology.
• Collaborate with cross-functional teams to define, design, and ship new features
• Lead or participate in design reviews, code reviews and architecture evolution discussions
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
B.Tech./ BE - Computer, IT, Electronics only
Requirements:
- 3+ year of experience in Development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem solving
Skills:
- 3+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
- Java
Agile and Kafka
Microservices
Springboot
NoSQL/MongoDB
Scrum

5-8 years of PL/SQL experience, implementing stored procedures, triggers, PL/SQL
queries
Technical hand on and problem solving attitude
Basic knowledge of JAVA/XHTML/XML/Java Script/FullStack Development
Knowledge of writing unit test cases using Junit, utPLSQL
Excellent debugging and problem-solving skills
Experience working in Agile environment
Experience working in devops tools like Jenkis, docker.
Good Interpersonal skills and capable of interacting with customer over calls or emails
Preferred Skills
JAVA/XHTML knowledge

Our Client is B2B SaaS Product Co. in the space of HR Technology. They are helping organisations to take informed decisions in the areas like Hiring, Training and Career Succession processes. The company was formed in 2010 and since has become a market leader in HR technology space. The founders are alumni of Stanford University and their employees have experience in working with PWC, McKinsey and other similar leagues of organisations.With a bright vision of the founders, the organisation is in an expansion mode to capture niche markets and become a global leader in this domain.
- Experience in Back-End development using Ruby on Rails or NodeJS
- Experience in working on at least two of MongoDB / Postgres / MySQL & Redis
- Experience on MVC patterns using frameworks like Rails, ExpressJS
- Strong understanding of RESTful APIs and HTTP protocol
- Understanding Security aspects of the applications and can successfully implement OWASP compliant systems
- Strong understanding of Linux OS, File Systems, Firewalls etc
- 3 years Experience in Ruby on Rails
- Minimum 3 years in MongoDB / PostgreSQL
- Must be from Product based companies


Video Platform Architect - C/C++
Details
- Location – Pune
- Reporting to – CTO (Shankar Borate)
- Designation : Architect
Educational Background
- Engineering graduate (B.E./B.Tech)
Professional Experience
- 8+ Years of hands on experience in C/C++ Language, Core C language is preferred
Primary Role
- Full ownership of building our video platform using various open source technologies and if required implement our own video technologies
- You will build 1-1, many to many audio and video conferencing, broadcasting system and related features such as recording using open source technologies
- Architect, Develop, implement various features in video platform
- You will need to work in open source frameworks code base, understand nitty-gritty of how its designed and implemented
- Responsible to configure, enhance Coturn, Janus WebRTC gateway OR any other video related open source technologies as per our need
- Responsible for fixing various issues in video platform
- Responsible for integrating Video Platform with Chat Platform and other external platforms including Web and Mobile application
- Work with other engineering team for any video related work
- Responsible for supporting video platform in production environment
- Explore new video related technologies, do POCs
- Help DevOps team deploy the platform in various customer data centers (Aws/Azure cloud and on premises deployments)
- To build micro-services using C language libraries.
- Integrate video platform with other internal systems as well as external customer systems as per business need
- Coach and lead the team technically
- Experience of automating build and deployment process of C/C++ language based products
- Experience of working with video technologies such as WebRTC, Janus, Kurento, Jitsi etc.
- Strong experience of architect and design of core software product
- Experience of working on Android, iOS and UI technologies
Secondary Role
- Training engineering team on Video technologies
- Ensure DevOps practices are implemented in products that help manage the DevOps well
- Build good understanding of product features
- Participate in technical support call rotation
Other Skills:
- Excellent understanding of Software Architecture, design and development fundamentals
- Excellent understanding of how open source technologies can be tuned for solving our business problem and if requires enhance the same
- Automate the build and deployment process of C/C++ based software products
- Explore and Build in-depth understanding of video technologies
- Enhance video platform for scalability, performance and video quality. You will need to think in-depth of how video and audio technologies work and figure out way to implements our business flows in such a way that end system solve core business need
- Write micro-services in C language. Integrate external services in existing platform
- Strong understanding of operating system and networking concepts
- Strong debugging and problem solving skills
- Strong understanding of data structure and algorithmic skills
- Ensure Systems are up 24x7
- Participate in technical support
- Travel to customer place to resolve deployment related issues
- Somebody who can think out of box and believe in building excellency in whatsoever he do
Personality and attitude traits
- Problem Solver – We like people who understands and solves problem in best possible way
- Team Player – We believe in team outcome that helps company and team grows along with individual
- Passionate about work – We like people who like to work, and want their work to mean something
- Self-starter and motivator – We do not believe in monitoring or tracking team members
- Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
- Tech savvy – If you are not tech savvy yourself, then tech companies are not for you
- Individual contributor – We are a small team, and everyone has hands on contribution
- Startup savvy – We are a startup in every possible sense, and like people who like to work in startups
- Eager to grow – We are a small team, and want to have people to grow into larger roles as the company grows
technical expertise
Responsible for sales activities, meeting & achieving sales targets
Primarily engaged in field sales activity i.e. Visit to customer for Technical Plant
Studies, Problem Evaluation, Technical Feasibility Study & ROI Determination of our
Products
Preparation, submission and follow up of techno-commercial proposals
Visit to customers for follow up of enquiries and techno-commercial discussions
Responsible for negotiations / finalization of Proposals
Responsible for preparation of order documents with necessary technical inputs
Co-ordination for post order activities and other compliance till order
commissioning
Preparation and submission of Weekly & Monthly report for sales visits

Seniority is India’s first shopping site for sr. citizen.
Seniority is India’s first dedicated shopping destination for senior citizens. Through a portfolio of thousands of products, we cater to both medical & lifestyle related needs of the elderly aiming to make their life easier and more independent. We currently operate through our e-commerce platform
(http://www.seniority.in/" target="_blank">www.seniority.in) and an experience zone in Pune. We are backed by the $3Bn RPG Group.
Position: Product Manager
Experience: B.E/B.Tech + MBA with min 3 yrs. work exp.
Location: Pune, Maharashtra
We are looking for an ambitious Product Manager to lead customer experience of our product. A
product manager at Seniority Ltd is at the centre of the unique user experience we are trying to build
for senior citizens and hence we expect the candidate to be obsessed with user experience and be
comfortable working in a dynamic environment
Roles and Responsibilities:
• Lead development of Mobile Apps from scratch
• Create and Lead Short term & long term customer experience roadmap
• Create Product Flows, Wireframes, and Prototypes
• Develop and explore new ideas, initiatives and products / services
• Conduct market research and analysis to validate new ideas at every stage
• Collaborate with the Engg., Design and other teams to take features from concept to production
• Build a strong e-commerce platform that combines a superior user experience supported with a
robust and scalable back end tech architecture
• Manage the entire product life cycle from strategic planning to execution & take key product
decisions which impact design, usability, retention, engagement & revenue
• Create a high quality user experience that drive increased customer loyalty and conversion rate
• Manage upgrades and progressive releases for existing products
Requirements:
• Track record of successful collaboration with a product development team or organization.
• Experience in user interface design, wireframes and prototyping for mobile platform
• Excellent communication, interpersonal and people management skills
• Strong business, analytical and problem-solving skills
• Meticulous attention to detail and ability to drive execution by taking ownership
• Should be a hustler with an entrepreneurial spirit and willingness to work in resource-constrained
start-up environment
• Understanding of how customer requirements are translated into meaningful stories and products
Good to have:
• Experience of working with a start-up/e-commerce company
• Experience working for any consumer internet companies

