11+ BPOS Jobs in Pune | BPOS Job openings in Pune

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Develop, record and maintain cutting edge web-based J2EE, JAVA applications.

Experience on Java Spring Framework is required.

Experience on Hibernate is required.

Experience on REST Services is required.

Object-oriented programming, design, and patterns.

Strong proficiency with:Relational database concepts and data modeling.

Good communication skills to interact with customer, understand their requirement, effectively record the requirement and implement the same. 

Company Description

Rawmart is a premier provider specializing in end-to-end solutions for manufacturers and SMEs. By participating in every aspect of the manufacturing cycle, Rawmart facilitates smart and cost-effective raw material procurement, offers a seamless supply chain experience, and implements advanced manufacturing technology and quality controls. Our mission is to develop and partner with SMEs across various product verticals throughout the country, guided by our core principles: Involve, Solve, and Evolve.

Role Description

This is a full-time, on-site role located in Pune for an HR Recruiter Intern. The HR Recruiter Intern will assist in sourcing, screening, and interviewing candidates for various positions within Rawmart. Responsibilities include drafting and posting job posts, coordinating interviews, and maintaining candidate databases. The intern will also assist with onboarding new recruits and supporting other HR functions as needed.

Qualifications

• Strong communication and interpersonal skills
• Experience and proficiency in sourcing and screening candidates
• Familiarity with HR best practices.
• Ability to manage multiple tasks and deadlines efficiently
• Detail-oriented and highly organized
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Previous internship experience in HR is a plus

Company Profile:

A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.

Key Facts:

The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals.

Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry.

Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.

Responsibilities:

As an Assistant Manager/Engineer in the Branch Service team, you will play a vital role in ensuring our customers receive exceptional service and technical support. Your responsibilities will include:

• Providing service support to customers based on sales requirements.
• Offering technical support to sales engineers and customers.
• Planning and attending pending service jobs promptly.
• Responding to emergency service requests within designated timeframes.
• Inspecting customer units, performing failure analysis on-site, and providing service estimates to sales engineers.
• Performing geared-motor servicing at customer locations based on confirmed sales documentation.
• Conducting geared-motor servicing at the Service Center as per written confirmation.
• Coordinating and arranging the service of geared motors requiring off-site servicing.
• Conducting service training for customer engineers upon request from sales.
• Maintaining thorough documentation of service orders and files.
• Updating records in the system for the branch and Head Office.
• Providing feedback for maintaining necessary spare inventory at the branch in coordination with the Branch Manager/Regional Manager.
• Ensuring the Service Center, tools, tackles, and equipment are well-maintained.
• Assisting in other tasks as directed by the Branch Manager/Regional Manager in the absence of service jobs.
• Ensuring documentation and records adhere to QMS department procedures.

Authority:

• Preparing and providing service estimates.
• Creating and signing service reports for customer review.
• Deciding on component replacements during service jobs up to Rs.10,000 (in collaboration with Manager Service/Branch Manager).
• Making informed decisions on the course of actions during service engagements.

Dimensions:

• Area: Responsible for all regions within the sales branch.
• Customer Value: Handling service for 250-300 customers.

Profile:

• Education: Diploma in Mechanical/Electrical Engineering from a reputable institute.
• Experience: A minimum of 3 years experience in maintenance or servicing similar products within any engineering industry.
• Skills Required: Proficiency in Customer Relationship Management, strong Repairing and Troubleshooting skills, effective Communication Skills.

What We Offer:

• A collaborative and transparent working environment.
• Structured employee development programs and mentoring support.
• Personalized training to ensure a smooth onboarding experience.
• Access to state-of-the-art technology and excellent working conditions.
• An organization that values energy efficiency, social responsibility, and environmental protection.

Job Title: Sr.Java Developer

Experience: 4 to 8 Years

Job Location: Bangalore/ Noida/Indore/Pune/Gurgaon/Hyderabad/Chennai

( Currently Work From Home)

Required Skills:

Primary Skills : Struts, Spring Boot, Java, Java EE - Strong OOPs fundamentals and good design skills, UML, Design Patterns

• Frameworks - Spring, Hibernate, JUnit
• Web Services Rest and Soap based
• Database Should have hands-on knowledge on MySQL, Oracle, PGSQL
• Build tools - e.g. Ant, Maven
• Should possess excellent understanding of java based applications and different customized flows/frameworks. Desirable Skills : Career Growth Plan : Target Companies : Responsibilities : Design, build, and maintain efficient, reusable, and reliable Java code
• Analyze issues in order to troubleshoot potential problems and suggest solutions
• Work with the Integration team to integrate external platforms via APIs/plug-ins
• Architect Integration platform to make sure efficient API calls
• Write Junit/integration test cases to validate the code quality and code coverage
• Attend daily Scrum, collaborate with technical & product team, and complete assigned tasks in each Agile Sprint
• Develop and adhere to best-practices for integrating applications

Novolytics is a novel Analytics Company which is trying to solve the problems of manufactures and machine asset owners. Predictive maintenance is going to be a huge part of Factory 2.0, which will allow manufacturers to keep machine downtime to minimum, boosting productivity and reducing losses due to down time. 

Novolytics is building a platform which would collect signal data, analyze and predict which machines need maintenance or are showing signs of wear. Currently our platform is being piloted for one of India's largest car manufacturers, to solve for vehicle maintenance and servicing based on car sounds.

Responsibilities:

- Design and architect the various parts of the product or its features

- Be the product and tech owner providing support, mentorship and guidance to other developers

- Maintain and operate the application in production environment

- Contribute to the broader team management activities including Product planning, Improvement Activities,etc.

- Involve in hiring other developers and mentoring team members.

- Participate in the evolution of organization-wide best practices, standards, and policies related to software development and propagate the same to other technical staff.

- Participate in code reviews and architecture and design discussions.

- Ensure delivery of all product deliverables within the timelines.

Qualifications:

- BE/BTech in Computer Science with at least 5 years of experience as a Full Stack Engineer

- Experience in design, maintaining, and testing large online systems.

- Familiar with at least one of high level server side languages out of NodeJS or Python, with a preference of NodeJS(with Express.js)

- Experience of building frontend web-apps using ReactJS.

- Should have knowledge about, and know how/when to use different Design Patterns

- Should have experience with cloud infrastructure providers, preferably, AWS.

- Experience of mobile app development on Flutter is a plus

- Have experience of working with relational as well as non relational databases like MySQL, MongoDB along with other data stores like Redis and Elasticsearch.

- Have knowledge of building and maintaining CI/CD pipelines and workflows.

- Know web application security best practices and knowledge of common application security vulnerabilities

- Understanding of queue management systems/frameworks like RabbitMQ, Celery

• Information Security as Security Analyst (SOC)
• Good understanding of security solutions like Anti-virus, DLP, Proxy, Firewall filtering/monitoring, IPS, Email Security, EPO, WAF etc.
• Hands on experience withIBM QRadar, ArcSight SIEM tool for logs monitoring and analysis,Service now ticketing tool.
• Good knowledge on networking concepts including OSI layers,subnet, TCP/IP, ports, DNS, DHCP, firewall monitoring, content filtering, check point etc.

1. Data Steward :

Data Steward will collaborate and work closely within the group software engineering and business division. Data Steward has overall accountability for the group's / Divisions overall data and reporting posture by responsibly managing data assets, data lineage, and data access, supporting sound data analysis. This role requires focus on data strategy, execution, and support for projects, programs, application enhancements, and production data fixes. Makes well-thought-out decisions on complex or ambiguous data issues and establishes the data stewardship and information management strategy and direction for the group. Effectively communicates to individuals at various levels of the technical and business communities. This individual will become part of the corporate Data Quality and Data management/entity resolution team supporting various systems across the board.

Primary Responsibilities:

• Responsible for data quality and data accuracy across all group/division delivery initiatives.
• Responsible for data analysis, data profiling, data modeling, and data mapping capabilities.
• Responsible for reviewing and governing data queries and DML.
• Accountable for the assessment, delivery, quality, accuracy, and tracking of any production data fixes.
• Accountable for the performance, quality, and alignment to requirements for all data query design and development.
• Responsible for defining standards and best practices for data analysis, modeling, and queries.
• Responsible for understanding end-to-end data flows and identifying data dependencies in support of delivery, release, and change management.
• Responsible for the development and maintenance of an enterprise data dictionary that is aligned to data assets and the business glossary for the group responsible for the definition and maintenance of the group's data landscape including overlays with the technology landscape, end-to-end data flow/transformations, and data lineage.
• Responsible for rationalizing the group's reporting posture through the definition and maintenance of a reporting strategy and roadmap.
• Partners with the data governance team to ensure data solutions adhere to the organization’s data principles and guidelines.
• Owns group's data assets including reports, data warehouse, etc.
• Understand customer business use cases and be able to translate them to technical specifications and vision on how to implement a solution.
• Accountable for defining the performance tuning needs for all group data assets and managing the implementation of those requirements within the context of group initiatives as well as steady-state production.
• Partners with others in test data management and masking strategies and the creation of a reusable test data repository.
• Responsible for solving data-related issues and communicating resolutions with other solution domains.
• Actively and consistently support all efforts to simplify and enhance the Clinical Trial Predication use cases.
• Apply knowledge in analytic and statistical algorithms to help customers explore methods to improve their business.
• Contribute toward analytical research projects through all stages including concept formulation, determination of appropriate statistical methodology, data manipulation, research evaluation, and final research report.
• Visualize and report data findings creatively in a variety of visual formats that appropriately provide insight to the stakeholders.
• Achieve defined project goals within customer deadlines; proactively communicate status and escalate issues as needed.

Additional Responsibilities:

• Strong understanding of the Software Development Life Cycle (SDLC) with Agile Methodologies
• Knowledge and understanding of industry-standard/best practices requirements gathering methodologies.
• Knowledge and understanding of Information Technology systems and software development.
• Experience with data modeling and test data management tools.
• Experience in the data integration project • Good problem solving & decision-making skills.
• Good communication skills within the team, site, and with the customer

Knowledge, Skills and Abilities

• Technical expertise in data architecture principles and design aspects of various DBMS and reporting concepts.
• Solid understanding of key DBMS platforms like SQL Server, Azure SQL
• Results-oriented, diligent, and works with a sense of urgency. Assertive, responsible for his/her own work (self-directed), have a strong affinity for defining work in deliverables, and be willing to commit to deadlines.
• Experience in MDM tools like MS DQ, SAS DM Studio, Tamr, Profisee, Reltio etc.
• Experience in Report and Dashboard development
• Statistical and Machine Learning models
• Python (sklearn, numpy, pandas, genism)
• Nice to Have:
• 1yr of ETL experience
• Natural Language Processing
• Neural networks and Deep learning
• xperience in keras,tensorflow,spacy, nltk, LightGBM python library

Interaction :  Frequently interacts with subordinate supervisors.

Education : Bachelor’s degree, preferably in Computer Science, B.E or other quantitative field related to the area of assignment. Professional certification related to the area of assignment may be required

Experience :  7 years of Pharmaceutical /Biotech/life sciences experience, 5 years of Clinical Trials experience and knowledge, Excellent Documentation, Communication, and Presentation Skills including PowerPoint