11+ BPOS Jobs in Pune | BPOS Job openings in Pune

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

• Strong Head of Growth / Retention / Acquisition profile focused on B2C Apps
• Mandatory (Experience 1) – Must have minimum 12+ YOE in app acquisition, growth and retention of digital products
• Mandatory (Experience 2) – Proven track record of driving acquisition, engagement, retention, churn reduction, and conversion for large-scale consumer apps.
• Mandatory (Experience 3) – Must have team leading experience and cross-functional collaboration across product, tech, and marketing
• Mandatory (Core skills) – Expertise in mobile app analytics, funnel optimization, A/B testing, growth experimentation, customer insight generation, marketing automation tools, and dashboarding for KPI visibility.
• Mandatory (Company) – Top Rankings B2C Apps

Preferred

• Preferred (Experience 1) – Deep understanding of App store optimization (ASO)
• Preferred (Experience 2) – Familiarity with AI-based marketing tools

Business Development Associate 

Job Summary: 

The candidate for this position will be responsible for creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. 

Key Responsibilities: 

1.Meet and exceed sales targets. 

2.Should be willing to make calls to cold and warm leads. 

3.Successfully create business from new and existing customer accounts. 

4.Report and present Inside Sales progress and updates 

5.Manage email and telephonic communication with prospective clients 

6.Learn and maintain in-depth knowledge of our products, industry trends, and competition. 

7.Build rapport and establish long term relationships with customers. 

8.Work closely with the Sales and Marketing (Digital) team in planning for campaigns 

9.Ability to gather and use data to inform decision making and persuade others. 

Key Qualifications and Skills: 

1. 3 months –1 years of carrying sales experience. 

2.Sales experience in an Ed-tech firm. (optional) 

3.Should have professional proficiency in English and Hindi. 

4.Fluency in any local language will be given preference. 

5.Strong written and verbal communication skills. 

6.Highly motivated, driven, and self-starting individual with enthusiasm to learn and pursue a career in sales.

Job Description:

We are seeking a skilled Embedded Firmware Engineer with expertise in RTOS, embedded C/C++, Python, and IoT protocols. In this role, you will be responsible for developing and optimizing embedded firmware for 16-bit and 32-bit microcontrollers, focusing on board bring-up, testing, and debugging.

Key Responsibilities:

• Develop embedded firmware using embedded C/C++, Python, and data structures.
• Utilize RTOS, preferably Zephyr or FreeRTOS, for real-time embedded applications.
• Implement low-level embedded software design and development for microcontroller-based systems.
• Configure and integrate communication interfaces such as I2C, SPI, RS232/485, USB.
• Incorporate industrial protocols like Ethernet, Modbus, and REST into firmware designs.
• Hands-on experience with MQTT, HTTP, BLE, Wi-Fi, and web server technologies.
• Collaborate using GitHub and JIRA, following Agile/SAFe methodologies.

Required Skills:

• Proficient in embedded C/C++ programming and Python scripting.
• Strong understanding of RTOS, preferably with experience in Zephyr or FreeRTOS.
• Demonstrated knowledge of embedded firmware development for 16-bit / 32-bit microcontrollers (STM32, ESP32).
• Experience with communication interfaces including I2C, SPI, RS232/485, and USB.
• Familiarity with industrial protocols such as Ethernet, Modbus, and REST.
• Hands-on experience with IoT protocols including MQTT, HTTP, BLE, and Wi-Fi.
• Proficient use of GitHub and JIRA for version control and project management.
• Strong problem-solving skills and ability to troubleshoot embedded systems issues.

Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Science, or related field.
• Proven experience in embedded firmware development and board bring-up.
• Excellent communication skills and ability to work in a collaborative team environment.

Join us in developing cutting-edge embedded firmware solutions for IoT applications and microcontroller-based systems!

What will your job look like?

• Develop product modules and enhancements as per functional specs
• Assist in preparing functional and technical design specifications
• Work with business analysts, QA, and IT departments as required

All you need is…

• Strong analytical abilities and problem-solving skills applying software engineering principles
• Ability to work in a collaborative team environment while also being able to execute work independently
• Ability to write modular, clean, efficient code
• Eagerness to learn and interest in new technologies
• Ability to work in a fast-paced, start-up environment
• Diligence in all aspects of work performed

Must Have

Technical Skills

• Backend languages/frameworks:
• J2EE (Java, JSP, Servlets)
• Spring Framework ecosystem and micro-services
• Tag Libraries
• UI layer programming:
• HTML
• DHTML
• JavaScript
• cascading style sheets (CSS)
• React/Angular
• Databases:
• SQL queries, indexing, views

Work Experience

• 3+ years of relevant software development experience
• Usage of SVN or similar SCM system
• Usage of Eclipse or similar IDE

Educational Experience

• Bachelor's degree in Computer Science or a related field

Location      : Baner, Pune

Notice period : Immediate to 30 Days

• Proven software development experience
• Proven working experience in Android
• Strong Java OOPs concepts and design patterns understanding
• Hands-on experience on Kotlin
• Good understanding of C and data structures, JavaScript
• Must have a good understanding of React Native or Cordova
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Have published at least one app in the Store
• Experience in writing SDK frameworks
• Experience working with remote data via REST and JSON
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with third-party libraries and APIs
• Knowledge of JNI, security algorithms
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces
• Knowledge of the open-source Android/iOS ecosystem and the libraries available for common tasks
• Must be proficient in code versioning tools such as Git, SVN
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies Solid understanding of the mobile development life cycle
• Good to have: Experience in working on cross-platform such as Flutter, Kony