11+ BPOS Jobs in Pune | BPOS Job openings in Pune

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Job Title: Fullstack Developer (Node.js + TypeScript + Angular/React) – Contract to Hire

Client: Confidential

Location: Kothrud, Pune (Work from Office – Local candidates only)

Type: Contract to Hire (3 months, high probability of extension)

Experience: 4–6 Years

Joining: Immediate or within 7 days

About the Role:

A reputed technology firm is seeking skilled Fullstack Developers to join its Pune office immediately on a contract-to-hire basis. The role requires solid backend experience with Node.js (Express or Hapi), strong frontend expertise in Angular or React with TypeScript, and hands-on knowledge of MySQL and microservices architecture.

This is a dynamic opportunity for professionals who want to work in a fast-paced, product-centric environment involving cutting-edge work in areas like IoT, AI/ML, Fintech, and Unified Communications.

Responsibilities:

• Design and develop scalable fullstack web applications using Node.js (Express/Hapi) and Angular or React with TypeScript
• Build and maintain RESTful APIs and microservices
• Optimize application performance, security, and responsiveness
• Write reusable components, modules, and plugins
• Integrate MySQL databases and write efficient queries
• Collaborate with cross-functional teams for project delivery
• Troubleshoot issues and participate in debugging, performance tuning, and code reviews

Preferred Skill Criteria (Must-Haves):

1. 4+ years of hands-on experience with Node.js (Express or Hapi) and TypeScript
2. Proficient in Angular or React (TypeScript preferred)
3. Good experience in MySQL and relational database design
4. Proven problem-solving ability, including building custom modules or plugins
5. Strong understanding of microservices architecture

Requirements:

• BE/BTech/MSc (CS/IT)/MCA or equivalent
• 4–6 years of fullstack development experience
• Solid command of JavaScript, TypeScript, and web development principles
• Strong communication and collaboration skills
• Ability to join immediately or within 7 days
• Only Pune-based candidates will be considered

Interview Process:

1. Resume Screening
2. Assignment / Coding Round
3. Technical Interview
4. Techno-Managerial Round

Additional Information:

• Duration: 3 months contract (High chance of extension)
• Work Mode: On-site – Kothrud, Pune
• Payroll: Confidential

Primarily we look for below following criteria :

• Good requirement gathering / BA skills
• Experience of Agile framework
• Domain – BFS : Wholesale / Retail etc. 
• Data Analytics & AI, Digital Banking experience

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

Your job responsibilities include

·         Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.

·         Reviewing technical requirements and adapting those into a http://force.com/" target="_blank">Force.com application.

·         Communicating with end-users to fully understand client expectations.

·         Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.

·         Requirement analysis, database design, coding, testing, implementation, and maintenance of Salesforce and associated software applications.

·         Managing technical delivery of integrations and custom extensions.

·         Providing hands-on support in software/application architecture, development, design, independent analysis, and problem resolution.

·         Overseeing development, design, UI, and technology integration efforts for the effective completion of a project.

·         http://salesforce.com/" target="_blank">Salesforce.com setup, configuration, customization, data migration, and deployment of applications to http://force.com/" target="_blank">Force.com platform

· Guiding clients over technology, processes, and applications while updating them on regular project-related developments.

Who you are

·         4+ years of experience in http://force.com/" target="_blank">Force.com applications design, development, integration, AppExchange launch and support and minimum 6 months to 1 year of hands-on experience in Salesforce Lightning development.

·         Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework.

·         Solid experience in Lightning component development and Salesforce customization.

·         Convert business requirements into well-architected solutions that best leverage the http://salesforce.com/" target="_blank">Salesforce.com platform. Develop the technical Design, custom solution, and system design based on lightning platform

·         Minimum of 6 months Lightning Component development experience.

·         Minimum of 6 months experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.

·         Minimum of 6 months experience with Lightning Design System framework.

·         JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS

·         Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.

·         Implementing REST integration (http://salesforce.com/" target="_blank">Salesforce.com web services API, REST API, JSON, Apex, HTML)

·         Being a Certified http://force.com/" target="_blank">Force.com Developer is a must, an Advanced Developer is highly desirable

·         Strong knowledge of Agile methodology

·         Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML

·         Experience in SFDC customization, integration, and administration

·         The ability to lead workshops and provide direction to your team members

·         Excellent communication and presentation skills

Skills:- Salesforce, Salesforce Lightning, Integration, Salesforce Apex, and Visualforce.

• 6-8 years’ Digital analytics implementation experience with Google Analytics experience
• Expertise in Google Analytics Tag implementation using Tealium and Google Tag Manager or similar tools like Ensighten, Adobe Launch. Ability to Implement, Manage different tools/extensions in Tag Management System
• experience any other debugging tool - Omnibug, ObservePoint, or any other debugging tool
• Understanding of TMS architecture & functioning
• Intermediate to advanced JavaScript skills
• Experience with HTML and CSS selectors (preferably JQuery)
• Understanding of TMS architecture & functioning

Detailed job responsibilities:

• Serves customers by selling products/services as per customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Job Purpose: This Job Position usually administers to recover the payments from the defaulter clients within the stipulated period of time to maintain the cash flow of the company.

Industry- Heavy Machinery, Industrial Equipment, Construction, engineering, cement, metals

Primary Responsibilities:

• Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans agreed with Team Lead, for recovery.

• Initiate demand and reminding letters to all defaulting customers and review all credit files for proper documentation and monitoring.

• Obtain background information on all accounts assigned to the Recovery Team and especially customer information etc…

• Follow up on major debtors accounts assigned to ensure recoveries through calls, demand notices or any other appropriate means.

• Ensure accounts assigned to them are fully recovered.

• Prompt identification of unauthorized balances and follow up with clients on early warning and remedial action on the same.

• Daily call memo and progress report on negotiations with debtors in respect of repayment of indebtedness.

• Negotiations/meetings with customers who want payment work out options such as refinancing, rescheduling and restructuring
• Should have two-wheeler.

Skills & Knowledge:
-Relevant Experience 1 - 2 years experience in recovery or collection
-Proficient in MS Office(Excel Knowledge is Mandatory)
-Good Communication skills in Marathi, Hindi,& English
-Self Motivated & Go-getter

Employment Type: Full Time, Permanent

Education-

HSC/B.com/BBA/BA (any)

Location- Warje, Pune

Job Type: Full-time

Salary: ₹15,000.00 - ₹20,000.00 per month