11+ BPOS Jobs in Pune | BPOS Job openings in Pune

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Job Title : Informatica Administrator

Experience : 3 to 8 Years

Location : Hyderabad / Bangalore / Pune

Shift : Night Shift (10:30 PM – 7:30 AM)

Mode of Work : Hybrid – 3 Days Work From Office (WFO)

Job Overview :

We are hiring experienced Informatica Administrators to join our dynamic team. This is a night shift role, and we’re looking for professionals with a strong understanding of Informatica Admin tasks including patching, migrations, access management, and job scheduling.

Mandatory Skills : Informatica Administration, Patching & Migration, User Access Management, Job Scheduling, Ticketing Tools, Night Shift Support.

Key Responsibilities :

• Provide hands-on support for Informatica Administration including monitoring and maintenance.
• Manage application upgrades, patching, and perform migrations across different environments.
• Monitor user access and perform user management activities.
• Support data refresh activities across various systems and environments.
• Collaborate with vendor support teams to resolve product-related issues.
• Handle implementation and scheduling of Informatica objects.
• Participate in ticket resolution using monitoring tools.
• Work effectively during night shift schedules as per monthly rotation.

Required Skills :

• Minimum 5+ Years of hands-on experience in Informatica Administration.
• Strong expertise in application support, patching, and user access management.
• Experience in working with ticketing and monitoring tools.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a 24x7 support environment with a focus on night shifts.

Shift Details :

• Primary Shift : 10:30 PM – 7:30 AM (Night Shift)
• Other Shifts (Rotation-based) :
• 7:00 AM – 4:00 PM
• 2:00 PM – 11:00 PM

We are currently hiring Software Sales Executives and are looking for enthusiastic fresh graduates, final-year students, MBA who are interested in building a career in Software Sales, Lead Generation, Business Development, and Client Relationship Management,  AI Powered Sales etc.

• Preferred Education & Experience:

• Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics or related technical field or equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.

• Well-versed in and 5+ years of hands-on demonstrable experience with:
  ▪ Object Oriented Modeling, Design, & Programming
  ▪ Microservices Architecture, API Design, & Implementation
  ▪ Relational, Document, & Graph Data Modeling, Design, & Implementation

• Well-versed in and hands-on demonstrable experience with:
  ▪ Stream & Batch Big Data Pipeline Processing
  ▪ Distributed Cloud Native Computing
  ▪ Serverless Computing & Cloud Functions

• 5+ years of hands-on development experience in Java programming.

• 3+ years of hands-on development experience in one or more libraries & frameworks such as Spring Boot, Apache Camel, Akka, etc.;
  extra points if you can demonstrate your knowledge with working examples.
  2+ years of hands-on development experience in one or more Relational and NoSQL datastores such as Amazon S3, Amazon DocumentDB, Amazon Elasticsearch Service, Amazon Aurora, AWS DynamoDB, Amazon Athena, etc.

• 2+ years of hands-on development experience in one or more technologies such as Amazon Simple Queue Service, Amazon Kinesis, Apache Kafka, AWS Lambda, AWS Batch, AWS Glue, AWS Step Functions, Amazon API Gateway, etc.

• 2+ years of hands-on development experience in one or more technologies such as AWS Developer Tools, AWS Management & Governance, AWS Networking and Content Delivery, AWS Security, Identity, and Compliance, etc.

• Well-versed in Virtualization & Containerization; must demonstrate experience in technologies such as Kubernetes, Istio, Docker, OpenShift, Anthos, Oracle VirtualBox, Vagrant, etc.

• Well-versed with demonstrable working experience with API Management, API Gateway, Service Mesh, Identity & Access Management, Data Protection & Encryption.

• Hands-on experience with demonstrable working experience with DevOps tools and platforms viz., Jira, GIT, Jenkins, Code Quality & Security Plugins, Maven, Artifactory, Terraform, Ansible/Chef/Puppet, Spinnaker, etc.

• Well-versed with Storage, Networks and Storage Networking basics which will enable you to work in a Cloud environment.

•  Experience : 5+Years

• Job Location : Remote/Pune

What You’ll Do:

As a Sr. Data Scientist, you will work closely across DeepIntent Data Science teams located in New York, India, and Bosnia. The role will focus on building predictive models, implementing data-driven solutions to maximize ad effectiveness. You will also lead efforts in generating analyses and insights related to the measurement of campaign outcomes, Rx, patient journey, and supporting the evolution of the DeepIntent product suite. Activities in this position include developing and deploying models in production, reading campaign results, analyzing medical claims, clinical, demographic and clickstream data, performing analysis and creating actionable insights, summarizing, and presenting results and recommended actions to internal stakeholders and external clients, as needed.

• Explore ways to create better predictive models.
• Analyze medical claims, clinical, demographic and clickstream data to produce and present actionable insights.
• Explore ways of using inference, statistical, and machine learning techniques to improve the performance of existing algorithms and decision heuristics.
• Design and deploy new iterations of production-level code.
• Contribute posts to our upcoming technical blog.

Who You Are:

• Bachelor’s degree in a STEM field, such as Statistics, Mathematics, Engineering, Biostatistics, Econometrics, Economics, Finance, or Data Science.
• 5+ years of working experience as a Data Scientist or Researcher in digital marketing, consumer advertisement, telecom, or other areas requiring customer-level predictive analytics.
• Advanced proficiency in performing statistical analysis in Python, including relevant libraries, is required.
• Experience working with data processing, transformation and building model pipelines using tools such as Spark, Airflow, and Docker.
• You have an understanding of the ad-tech ecosystem, digital marketing and advertising data and campaigns or familiarity with the US healthcare patient and provider systems (e.g. medical claims, medications).
• You have varied and hands-on predictive machine learning experience (deep learning, boosting algorithms, inference…).
• You are interested in translating complex quantitative results into meaningful findings and interpretable deliverables, and communicating with less technical audiences orally and in writing.
• You can write production level code, work with Git repositories.
• Active Kaggle participant.
• Working experience with SQL.
• Familiar with medical and healthcare data (medical claims, Rx, preferred).
• Conversant with cloud technologies such as AWS or Google Cloud.

Looking for an experienced Product Manager to work in abroad countries who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Key Responsibilities:

Product Strategy and Vision:

• Develop and communicate a product vision and strategy aligned with the company's overall business objectives.
• Conduct market research, gather customer feedback, and analyze trends to inform the product roadmap.
• Define product goals and key performance indicators (KPIs) to track success.

Product Roadmap:

• Create and maintain a detailed product roadmap, setting priorities based on customer needs, business goals, and resource constraints.
• Balance short-term needs with long-term vision and strategic goals.

Cross-functional Collaboration:

• Work closely with engineering, design, and marketing teams to ensure successful product development and launch.
• Facilitate communication between stakeholders, ensuring everyone is aligned on product requirements, timelines, and goals.

Product Development:

• Write clear and actionable product requirements (PRDs) and user stories.
• Define features, prioritize enhancements, and manage the product backlog.
• Ensure the product development process is efficient and follows Agile or other relevant methodologies.

Customer Focus:

• Conduct user research, surveys, and interviews to understand customer pain points and gather feedback.
• Analyze data and product usage to identify opportunities for improvement or new features.
• Develop customer personas and use cases to guide product decisions.

Go-to-Market Strategy:

• Work with the marketing and sales teams to create product launch strategies, including pricing, messaging, and promotional campaigns.
• Train internal teams on product features and benefits to support successful product adoption.

Lifecycle Management:

• Oversee the product's life cycle, from ideation and design through to release, iteration, and eventual retirement.
• Monitor product performance, gather user feedback, and drive continuous improvement.

Stakeholder Management:

• Serve as the primary point of contact for product-related queries across the organization.
• Present product updates, progress, and results to senior leadership and stakeholders.

We are seeking a highly skilled and motivated Python Developer with hands-on experience in AWS cloud services (Lambda, API Gateway, EC2), microservices architecture, PostgreSQL, and Docker. The ideal candidate will be responsible for designing, developing, deploying, and maintaining scalable backend services and APIs, with a strong emphasis on cloud-native solutions and containerized environments.

Key Responsibilities:

• Develop and maintain scalable backend services using Python (Flask, FastAPI, or Django).
• Design and deploy serverless applications using AWS Lambda and API Gateway.
• Build and manage RESTful APIs and microservices.
• Implement CI/CD pipelines for efficient and secure deployments.
• Work with Docker to containerize applications and manage container lifecycles.
• Develop and manage infrastructure on AWS (including EC2, IAM, S3, and other related services).
• Design efficient database schemas and write optimized SQL queries for PostgreSQL.
• Collaborate with DevOps, front-end developers, and product managers for end-to-end delivery.
• Write unit, integration, and performance tests to ensure code reliability and robustness.
• Monitor, troubleshoot, and optimize application performance in production environments.

Required Skills:

• Strong proficiency in Python and Python-based web frameworks.
• Experience with AWS services: Lambda, API Gateway, EC2, S3, CloudWatch.
• Sound knowledge of microservices architecture and asynchronous programming.
• Proficiency with PostgreSQL, including schema design and query optimization.
• Hands-on experience with Docker and containerized deployments.
• Understanding of CI/CD practices and tools like GitHub Actions, Jenkins, or CodePipeline.
• Familiarity with API documentation tools (Swagger/OpenAPI).
• Version control with Git.

Good communication skills

Computer knowledge

presentable personality

Stock taking and checking

Event planning

Your responsibilities could include:

• Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
• Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure
• Acting as a role model and always behaving in line with our company values
• Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities
• Managing contractual budgets in line with financial targets
• Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
• Ensuring there are sufficient trained, licenced and vetted staff working at all times to meet customer and contract requirements
• Ensuring contract required training and screening / vetting has been completed for all security staff
• Developing professional customer relationships, responding appropriately to customer requests and concerns
• Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
• Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules
•  

Skills and experience

Ideally, we’re looking for people with

• A checkable personal history including periods of education, employment, travel and unemployment
• Prior experience of working in a similar operational management role , ideally within the security industry
• A valid security industry licence or accepted certificate of security competence
• Excellent verbal and written communication skills, interacting both internally and externally
• Excellent customer service skills
• Excellent organisational skills
• Ability to successfully manage a team
• Track record of working in a fast paced and demanding environmen