11+ BPOS Jobs in Pune | BPOS Job openings in Pune

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

What You'll Do: 

We are looking for a Senior Software Engineer based in Pune, India who can master both DeepIntent's data architectures and pharma research and analytics methodologies to make significant contributions to how health media is analyzed by our clients. This role requires an Engineer who not only understands DBA functions but also how they impact research objectives and can work with researchers and data scientists to achieve impactful results. This role also requires to help customer facing teams in resolving reported issue related to Deepintent Platform.

This role will be in the Operations Organization and will require integration and partnership with the Engineering Organization. The ideal candidate is a self-starter who is inquisitive who is not afraid to take on and learn from challenges and will constantly seek to improve the facets of the business they manage. The ideal candidate will also need to demonstrate the ability to collaborate and partner with others.

• Serve as the Engineering interface between customer facing team along with Analytics and Engineering teams
• Help customer facing teams such as Platform Support, Client Success, etc in resolving the reported Platform issues
• Develop and standardized all interface points for analysts to retrieve and analyze data with a focus on research methodologies and data based decisioning
• Build "mastered" versions of the data for Analytics specific querying use cases
• Help with ETL job monitoring and take corrective action on job failures.
• Interpret analytics methodology requirements and apply to data architecture to create standardized queries and operations for use by analytics teams
• Implement DataOps practices
• Master existing and new Data Pipelines and develop appropriate queries to meet analytics specific objectives
• Collaborate with various business stakeholders, software engineers, machine learning engineers, analysts
• Operate between Engineers and Analysts to unify both practices for analytics insight creation 

Who You Are:

• Must be proficient with Java and API
• Must have experience debugging Java code
• Adept in market research methodologies and using data to deliver representative insights
• Inquisitive, curious, understands how to query complicated data sets, move and combine data between databases
• Basic SQL experience.
• Exceptional communication skills with ability to collaborate and translate with between technical and non technical needs
• English Language Fluency and proven success working with teams in the U.S.
• Experience working in L2/L3 Product/Technical Support role
• Experience working with Data pipelines serving high volume and velocity data
• Experience working with public clouds like GCP/AWS
• Good understanding of software engineering, DataOps, and data architecture, Agile and DevOps methodologies 
• Good to have experience in investigating UI issues
• Good to have Python knowledge. 
• Experience with any of Apache open source projects such as Spark, Druid, Beam, Airflow etc.and big data databases like BigQuery, Clickhouse, etc will be added advantage
• Ability to think big, take bets and innovate, dive deep, hire and develop the best talent, learn and be curious
• Comfortable to work in EST Time Zone

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form link for quicker response: https://forms.gle/wMwDjBVREW3w1kU46

Job Description

Education Qualification: Bachelor's degree in HR, business administration, or another related field

Experience: 4-6 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

HR :

1. Recruitment & Onboarding: Manage the hiring process, including posting jobs, screening candidates, conducting interviews, and onboarding new employees.
2. Employee Relations: Address employee concerns, resolve conflicts, and promote a positive work environment.
3. Training & Development: Organize training programs to enhance employee skills and ensure compliance with industry regulations.
4. Performance Management: Implement performance appraisal systems, set employee goals, and provide feedback.
5. HR Policies: Develop and enforce company policies related to working conditions, employee benefits, and code of conduct.

Payroll : 

1. Salary Processing: Calculate and process employee salaries, including deductions, bonuses, and allowances, ensuring timely payment.
2. Compliance: Ensure payroll practices comply with local labor laws and tax regulations.
3. Record Maintenance: Maintain accurate payroll records, including timesheets, leave balances, and employee benefits.
4. Tax & Social Security: Deduct and submit employee taxes and social security contributions as required by law.

Oracle Functional

Job Description

Oracle EBS Techno Function with 4+ years' of experience

Excellent functional knowledge of Financial modules (Specially GL, FA)

Expertise in Oracle EBS Financial, Project, Purchasing module

Able to understand the accounting concepts

Few technical skills like PLSQL, personalization, XML reports

Worked on Oracle EBS 12.2+ implementation and support

Qualifications

Graduate specially with accounts

Additional information

Excellent verbal and written communication skills.

Roles & Responsibilities

• Collaborate closely with clients to understand their requirements, goals, and any gaps.
• Lead the planning, prioritization, design, development, and deployment of projects.
• Possesses in-depth knowledge and expertise in Workday Integrations and Workday Extend Platform.
• Support existing Integrations and Extend apps by resolving issues and enhancing to add new functionalities.
• Act as a subject matter expert for Workday Extend and provide guidance to clients and colleagues.
• Stay updated with the latest industry trends and developments using Integrations and Extend.
• Collaborate with sales and business development teams to identify new opportunities and contribute to proposal development.
• Utilize your business knowledge and expertise to identify opportunities for technical improvements.
• Work with colleagues across various domains to deliver results and take ownership of both individual and team outcomes.
• Recognize and embody our purpose and values, applying them in your projects and client interactions.
• Foster relationships and communicate effectively to positively influence peers and stakeholders.

Qualifications & Experience

• At least 3 years of experience in Workday HCM and 2 years in Core Compensation is required.
• Hands-on experience in Advanced Compensation is a big plus.
• Bachelor’s degree in a related field or equivalent work experience.
• Good knowledge of HCM security.
• Basic understanding of Workday reporting and its relationship with HCM domain.
• Strong professional communication skills, both written and verbal.
• Proven ability to establish relationships with stakeholders and internal teams.
• Excellent attention to detail and follow-through.
• Preferred Time zone: Crossover with Central European Time zone or Eastern Standard Time Zone.

• Hands-on knowledge on various CI-CD tools (Jenkins/TeamCity, Artifactory, UCD, Bitbucket/Github, SonarQube) including setting up of build-deployment automated pipelines.
• Very good knowledge in scripting tools and languages such as Shell, Perl or Python , YAML/Groovy, build tools such as Maven/Gradle.
• Hands-on knowledge in containerization and orchestration tools such as Docker, OpenShift and Kubernetes.
• Good knowledge in configuration management tools such as Ansible, Puppet/Chef and have worked on setting up of monitoring tools (Splunk/Geneos/New Relic/Elk).
•             Expertise in job schedulers/workload automation tools such as Control-M or AutoSys is good to have.
• Hands-on knowledge on Cloud technology (preferably GCP) including various computing services and infrastructure setup using Terraform.

• Should have basic understanding on networking, certificate management, Identity and Access Management and Information security/encryption concepts.
• •             Should support day-to-day tasks related to platform and environments upkeep such as upgrades, patching, migration and system/interfaces integration.
• •             Should have experience in working in Agile based SDLC delivery model, multi-task and support multiple systems/apps.
• •             Big-data and Hadoop ecosystem knowledge is good to have but not mandatory.

• Should have worked on standard release, change and incident management tools such as ServiceNow/Remedy or similar

YOUR RESPONSIBILITIES

• Development and unit testing of web applications including back-end (microservices), maintenance & level 3 support of the same
• Assist Project Managers, Business Analysts, and Tech Lead in project planning (provide estimates, risk analysis, requirements analysis, technical options)
• Software Architecture
• Involvement in full life cycle of projects (including requirement analysis and system design, development and support if required)
• Support and work collaboratively with teams across areas of design, development, quality assurance and operations
• Commit your knowledge and experience into team success
• A small amount of travel (when needed) to work with other offices
• Attend meetings to discuss and demonstrate solutions at both technical and business level

 REQUIRED SKILLS AND EXPERIENCE                                                                                                           

• 5+ years web application development experience
• 3+ years developing with Python
• 3+ years developing with C# and .NET Framework 4.x
• Experience with ASP.NET MVC, ASP.NET WebAPI 2, LINQ, and WCF
• Dependency Injection and other common ASP.NET MVC design patterns
• Experience with API design and development using REST
• Experience with performance optimization
• Experience integrating security best practices into the SDLC
• Experience with object-oriented programming (OOP) and OOP patterns
• Experience with Git
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured                                                                                                
• Experience with SQL database schema design and querying. Microsoft SQL Server and PostGreSQL are used and preferred.

DESIRABLE SKILLS AND EXPERIENCE                                           

• Knowledge of JIRA, Bamboo, Confluence, or BitBucket is a plus.
• Experience with a JavaScript MVVM library such as Web Components, knockout.js, Angular, React, etc. is a plus (Web Components and knockout.js are used and preferred)
• Experience with HTML5/CSS3/JavaScript/ and AJAX is a plus
• SPA (Single Page Application) design and implementation is a plus
• Experience with any ORM such as Entity Framework or NHibernate is a plus (NHibernate is preferred)
• Experience with TypeScript is a plus
• Experience with MS Build is a plus
• Experience with CI/CD is a plus
• Experience with Object Mapping Frameworks (AutoMapper, etc) is a plus
• Understanding of OOD, DDD and TDD is a plus
• AWS-based development is a plus
• Knowledge of Flask is a plus.

PERSONAL SKILLS

• Clever personality
• Strong spirit skills set: conflict resistant, self -motivated, result-oriented, responsible, honest, “open”, courageous