11+ BPOS Jobs in Pune | BPOS Job openings in Pune
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Responsibilities
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
- To identify and convert the opportunities for cross-selling (banking products).
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Requirements
- Graduate
- Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
- Excellent communication skills – Verbal & Written.
- Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.
Job Purpose
• Deliver on significant portfolio indicators and maximise resolution/ roll backs/ normalization / recoveries and influence reduction in bucket inventory by enhancing performance.
• Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head.
• To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.
Liaison with other functions and departments viz. sales , credit, operations , RIC, Legal Receivables Management
Job Responsibilities(JR) :
• Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.
• Review field follow-up for the portfolio managed towards achievement of target set.
• Monitor the agency / field executive’s performances periodically.
• Achieve the money collection under principal, fees & charges as per targets.
• Regular visit to yard and reporting thediscrepancies / compliant items as a visitreport. (Applicable for Auto, Two Wheeler,
Agri & CTG Loans)
• Ensuring timely allocation and field follow- up.
• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.
• Ensure trails updates are recorded in web- collections for follow-up on skip marking,deceased specifically apart from follow-up on normal portfolio.
• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.
• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections. Call recordings have to be validated and updated in the visit report submitted to the agency process Management
• All Banks process to be adhered to in totality in Unit performance
• Cash deposit process including monitoring TAT taken by agencies to deposit money collected.
• Receipt Management – including receipt recon, sighting of unused receipts, completion of lost receipt formalities.
• Settlement process involving issue of settlementletters to be in line with approvals received.
• Manage escalations and ensure resolution of all cases.
• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC
book updation are managed as per the laid down guideline.
• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.
• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time
• Ensure 100% usage of collection system and receipt mobility (HHT).
• Ensure nil delay in cash TAT and mis-posting of payments Vendor Management
• Management of field/ referral vendors
• Ensure compliance from the vendors on laid down processes.
• Monitor performance of field agencies and address performance deficiencies.
• Ensure 100% compliance of critical items like DRA certification/ police verification etc.
• Code of conduct to be followed by the vendor across aspects of field and tele calling.
• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.
Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.
Relationships and Roles
To ensure smooth functioning of day to day process, the position is critical to have close interaction with following functions
INTERNAL
• Sales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds. Sharing data regarding negative profiles and areas basis portfolio trends
• Local Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation. For retrieval of relevant documents for skip tracing and fraud cases
• Process team (Process Managers and Central team): For process and compliance related items EXTERNAL
• Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement
Code Of Conduct & HR Trainings
To follow code of conduct guidelines of bank. Code of conduct training to be done at agency level as per process guidelines.
To nominate and get mandatory trainings done for self as per HR training schedules.
Legal
• Initiating legal in high POS delinquent cases.
• Coordination with legal team for effective use and execution of legal tools.
Educational Qualifications
Graduate / Post Graduate / MBA
Key Skills
• Should possess good communication skills
• Good leadership quality and molding and supporting the team for desired results as per management expectations(for \agencies/off-rolls staff)
• Should be able to handle deadlines and compliance items
• Should be good on follow up and accomplishment of targeted achievements
Experience Required
Sufficient hands on work experience of min. 2 years and above in financial industry
• Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.
• Should be mature enough to handle customer and agency xecutives/vendors pressurized situations and ensure targets /deadlines
• Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.
Major Stakeholders
Customers
• Branch Banking Team
• Operations / Sales / Process / RIC / Legal
Key Responsibilities:
📊 Forecasting & Planning
- Analyze historical data and trends to forecast workload and staffing requirements.
- Collaborate with department heads to understand upcoming campaigns or volume spikes.
- Assist in capacity planning for upcoming weeks/months.
📅 Scheduling & Roster Management
- Create efficient shift schedules ensuring adequate staffing for all operational hours.
- Manage leave, shift swaps, breaks, and exceptions.
- Coordinate with HR and Team Leaders for schedule adherence.
🕒 Real-Time Monitoring
- Monitor, agent productivity.
- Send alerts and escalations for any deviation from SLAs.
- Optimize resource allocation during high/low volume periods.
📈 Reporting & Analytics
- Generate daily/weekly/monthly performance reports.
- Analyze adherence, occupancy, shrinkage, and productivity metrics.
- Provide insights and recommendations for operational improvements.
🤝 Collaboration & Communication
- Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
- Participate in performance reviews and operational meetings.
- Assist in new agent onboarding and WFM tool training.
Node JS Developer
We are looking for a Node JS Developer to join our team.
In this role, you will be entrusted with developing JavaScript applications using Node.js(NestJs framework).
Apply now for the role of a Node JS Developer at Codebuddy which is opening doors for skilled, energetic developers looking for Node JS Developer Jobs.
If you can help us design and create multiple layers of applications while working cross-functionally across different infrastructures and if you love problem-solving, Designing systems, and creating quality offerings, you would fit perfectly in Codebuddy.
Responsibilities:
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
- Analyze requests for enhancements/changes and write amendment/program specifications.
- Understand the inter-dependencies of the service (application, system, and database) and be able to pinpoint problem areas accurately to improve overall efficiency.
- Translate storyboards and various use cases to create high-performing apps
- Help in code automation
What You Need To Apply (Technical Competency) :
- Bachelor's degree in computer science, information science, or similar.
- Minimum two years of experience as a Node.js developer.
- Minimum 6 months of hands-on experience with TypeScript.
- Basic knowledge of NestJs and ExpressJs.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of MongoDB.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Basics of Linux commands and basic Git knowledge for everyday workflow.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Availability to resolve urgent web application issues outside of business hours.
- Self-motivated with the ability to work independently or jointly in a self-directed way.


The role is with a Fintech Credit Card company based in Pune within the Decision Science team. (OneCard )
About
Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.
The Engineering Challenge
“Re-imaging credit and payments from First Principles”
Payments is an interesting engineering challenge in itself with requirements of low latency, transactional guarantees, security, and high scalability. When we add credit and engagement into the mix, the challenge becomes even more interesting with underwriting and recommendation algorithms working on large data sets. We have eliminated the current call center, sales agent, and SMS-based processes with a mobile app that puts the customers in complete control. To stay agile, the entire stack is built on the cloud with modern technologies.
Purpose of Role :
- Develop and implement the collection analytics and strategy function for the credit cards. Use analysis and customer insights to develop optimum strategy.
CANDIDATE PROFILE :
- Successful candidates will have in-depth knowledge of statistical modelling/data analysis tools (Python, R etc.), techniques. They will be an adept communicator with good interpersonal skills to work with senior stake holders in India to grow revenue primarily through identifying / delivering / creating new, profitable analytics solutions.
We are looking for someone who:
- Proven track record in collection and risk analytics preferably in Indian BFSI industry. This is a must.
- Identify & deliver appropriate analytics solutions
- Experienced in Analytics team management
Essential Duties and Responsibilities :
- Responsible for delivering high quality analytical and value added services
- Responsible for automating insights and proactive actions on them to mitigate collection Risk.
- Work closely with the internal team members to deliver the solution
- Engage Business/Technical Consultants and delivery teams appropriately so that there is a shared understanding and agreement as to deliver proposed solution
- Use analysis and customer insights to develop value propositions for customers
- Maintain and enhance the suite of suitable analytics products.
- Actively seek to share knowledge within the team
- Share findings with peers from other teams and management where required
- Actively contribute to setting best practice processes.
Knowledge, Experience and Qualifications :
Knowledge :
- Good understanding of collection analytics preferably in Retail lending industry.
- Knowledge of statistical modelling/data analysis tools (Python, R etc.), techniques and market trends
- Knowledge of different modelling frameworks like Linear Regression, Logistic Regression, Multiple Regression, LOGIT, PROBIT, time- series modelling, CHAID, CART etc.
- Knowledge of Machine learning & AI algorithms such as Gradient Boost, KNN, etc.
- Understanding of decisioning and portfolio management in banking and financial services would be added advantage
- Understanding of credit bureau would be an added advantage
Experience :
- 4 to 8 years of work experience in core analytics function of a large bank / consulting firm.
- Experience on working on Collection analytics is must
- Experience on handling large data volumes using data analysis tools and generating good data insights
- Demonstrated ability to communicate ideas and analysis results effectively both verbally and in writing to technical and non-technical audiences
- Excellent communication, presentation and writing skills Strong interpersonal skills
- Motivated to meet and exceed stretch targets
- Ability to make the right judgments in the face of complexity and uncertainty
- Excellent relationship and networking skills across our different business and geographies
Qualifications :
- Masters degree in Statistics, Mathematics, Economics, Business Management or Engineering from a reputed college
Job Description Roles and Responsibilities
1. Create and implement email marketing campaigns to drive customer engagement, sales, and retention
2. Develop creative and engaging content for emails, including subject lines, email copy, and CTAs
3. Conduct A/B testing and analysis to optimize email campaigns for the best results
4. Manage and segment our email lists to ensure targeted and personalized communications
5. Collaborate with other marketing team members to align email campaigns with broader marketing strategies
6. Monitor and report on email marketing performance metrics, including open rates, click-through rates, conversion rates, and unsubscribe rates
7. Stay up-to-date with industry trends and best practices in email marketing

A leading manufacturing industry based @ Pune !!!
Hello,
Greetings for the day !!!
Tridat Technologies is hiring a “Marketing Executive" for one of the machinery manufacturing industry based @ Pune !!!
1. Business
• Responsible for achieving the assigned Revenue target
• Identify prospects, follow up on business leads, field sales, use various sales strategies to close the deal.
• Negotiate contracts and prepare sales proposals
• Ensures repeat business through customer service & regular follow-up
• Builds relationship with customers
• Ensures collection of payment
2. Marketing
• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
• Develop marketing literature, presentations and brochures.
• Organize events and product exhibitions
• Manage campaigns on social media
• Educate customers on how the company products can benefit them financially.
• Maintain professional and technical knowledge by attending educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies.
3. Reports
• Maintain records of all sales leads, customer visits and customer database
• Prepare weekly/monthly/quarterly reports comparing targets set against targets achieved.
COMPETENCIES
1. Strategic thinking
2. Achievement orientation
3. Customer focus
4. Market intelligence
5. Negotiation skills
QUALIFICATIONS: MBA passed
EXPERIENCE: 3+yrs
WORKING MODE: Work from Office
WORKING DAYS: Monday to Saturday
SHIFT TIMINGS: 10am to 6pm
EMPLOYMENT MODE: Permanent
LOCATION: Pune (Pimpri & Chakan)


.NET C# developer provides custom web application development using the .NET Framework, C#, http://VB.NET">VB.NET, http://ASP.NET">ASP.NET, SQL Server,Angular,AngularJS, Javascript, ADO.net and other advanced components of Microsoft technology and provide training to programmer analysts who support the web services manager' responsibilities.
Responsibilities:
The tool development also involves working with SQL queries and web front end
Designing, developing, and testing web applications with .Net HTML, CSS and other technologies
Design and development of software applications (primarily web based) used in various areas of the bank (such as Loans processing, Treasury, Middle Office )
Manages the architecture, design, and coding of software for TFI from concept to finished product, in order to answer the needs of the Strategies, Sales, and Trading departments
Consults with end users within the Strategies, Sales, and Trading departments to identify where technology can automate current processes to enhance revenues and cut cost
Maintains currency in technical skills and all relevant fixed income industry sector factors
May lead the work of others and provide ideas which help to enhance TFI software applications
Software design & development principles such as SOLID, Domain-Driven-Design and Object-Oriented Development
ORM frameworks, particularly the Entity Framework
Managing source code with Git, including Gitlow Workflow


1)Looking for a Senior Front-End Developer who will be responsible to understand, decode and maintain a pre-coded web application (Platform)
2) Should have high designing skills to develop attractive user facing elements on website and mobile applications.
3) Proficiency in graphic designing of user facing elements of the application.
4) Primary focus will be on resolving real-time bugs on the live platform, testing, maintaining it fully functional, and making it live.
5) Should be highly experienced in responsive and adaptive designing and all aspects of cross browser and cross platform designing and testing.
6) Work with the team to define, design, and deliver new features.
7) Making the code easy to be integrated for backend developers.
8) Develop front-end and UI elements by producing clean, efficient, reusable and testable code.
9) Should be able to participate in the requirements gathering and come up with efficient solutions.
10) Ensure platform is up-to-date with the latest user facing technologies.
11) Should be a problem solver to contribute toward the success of the start-up.
12) Develop/Improve the core designs, all front-end elements and optimize the platform for high scalability.
13) Should be familiar with startup culture and be comfortable working with early-stage start-up.
Skills and Requirements: -
1) Strong understanding of User interface design principles.
2) Top-notch experienced in front-end development languages, tools and methodologies HTML5, CSS3, JavaScript and associated technologies and toolsets (e.g. jQuery, Sass)
3) Basic knowledge in Animative CSS
4) Profound understanding of server-side CSS
5) Hands-on experience of using a front-end development framework, such as Angular, React or Vue. Our preference is Angular, but experience in any of them is a plus.
6) Front-end coding that is cross-browser and cross-device friendly, through responsive or adaptive techniques is essential.
7) Good understanding of DevOps CI/CD tools - GitHub
8) Creating graphic components and converting them into coded components.
9) Experience working in an Agile development environment.
Company Profile:
We at MoodBridge, a first-of-its-kind Mental & Emotional Health DeepTech startup, are on a mission to provide compassion to everyone on this planet and give them a sense of acceptance for who they are. Our long-term goal is to make mental and emotional well-being a priority for everyone by providing intelligent solutions that allow easier access and increases awareness.
Recognized by DPIIT, MoodBridge is all set to enter the market as India's #1 mental, emotional, and behavioral wellness platform with unavailable solutions elsewhere. Our vision is to make it super huge by integrating Web3.0 across the platform in the coming years.
So, we are looking for brave individuals like yourself who have an entrepreneurial mindset and are determined, resilient, and solution-oriented. MoodBridge is a purpose-driven startup - which means we believe anything is possible until we dedicate our complete efforts to it. Join us if you want to learn through challenges - and let's create something remarkable - something that can put a smile on everyone's faces (daily).
- Demonstrate, present and promote services to salons, spas & gyms (Beauty & Wellness Industry)
- Should have excellent verbal & presentation skills
- Knowlege of local language is a must
- Should be inovative and target driven
- Willing to travel
- Demonstrate honesty & integrity
Roles & Responsibilities
As a member of our fast-growing engineering team, your responsibility will be to get involved in day-to-day development operations and solve complex problems of digitization to meet the demands of business.
To be successful, you must have a self-driven mindset, go getter attitude.
The responsibilities include:
- Writing the clean quality code & Understanding functional requirements thoroughly and analyzing the requirements in the context of the product
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks
- Determining and implementing design methodologies and tool sets
- Enabling application development by coordinating requirements, schedules, and activities
- Being able to lead/support UAT and production roll outs
- Creating, understanding and validating estimated effort for given module/task, and being able to justify it
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations
- Helping the team in troubleshooting and resolving complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
- Carrying out POCs to make sure that suggested design/technologies meet the requirements
- Carrying out DevOps activities which includes creating Jenkins pipeline
Key Skills
Should possess hands-on full life-cycle development experience (architect, design, code, test, release) be comfortable around both front-end and back-end coding languages, client/server-side development frameworks and third-party libraries.
- Should be strong in data structures and algorithms. Solid understanding of object-oriented programming
- Work with cutting edge technologies like Java 8, Scala, React, Akka, Docker, Puppet, and Salt
- Hands-on knowledge of Spring core, MVC, JPA. Working knowledge of Spring Boot
- Should have strong hands-on on one of the JavaScript frameworks: jQuery, AngularJS, ReactJS, and Vue.js.
- Willing to working with latest Cloud and Container technologies like AWS
- Experience with both external and embedded databases. NoSQL DB experience is good to have
- Implementing unit testing using frameworks like JUnit, Mockito, etc.
- Proficient understanding of code versioning tools, such as Git
- Familiarity with Maven (Other building tools Ant and Gradle are good to have)
- Familiarity with continuous integration
- Good understanding of Agile practices