The Sleep Company

Role Overview

We are seeking a skilled Backend Developer with proven experience in Node.js, modern frameworks and GraphQL. The ideal candidate will excel in building robust, scalable APIs and integrating diverse databases, while collaborating within a fast-paced, cross functional team.

Key Responsibilities

• Design, develop and maintain server-side applications using Node.js, NestJS and ExpressJS frameworks.

• Build, optimize and maintain GraphQL APIs, including schema design, query and mutation implementation and resolver logic.

• Integrate and manage SQL (MySQL) and NoSQL (MongoDB, DynamoDB) databases.

• Write clean, maintainable and eSicient code following best practices and coding standards.

• Develop and execute unit tests; participate in code reviews to ensure code quality.

• Collaborate with frontend developers and other stakeholders to define, design and ship new features.

• Utilize Git workflows for version control, branching, merging and code deployment.

• Document technical specifications and architectural decisions.

• Stay up to date with backend and API technologies, including emerging GraphQL tools and best practices.

Required Skills & Qualifications

• 2-6 years of proven experience in backend development using Node.js

• Hands-on experience with NestJS and ExpressJS frameworks.

• Strong proficiency in building and maintaining GraphQL APIs, including schema definition, query optimization and resolver implementation.

• Solid understanding of SQL (MySQL) and NoSQL (MongoDB, DynamoDB) databases.

• Proficiency in JavaScript (and/or TypeScript).

• Experience with Git and collaborative development workflows.

• Proficiency in writing unit tests and using testing frameworks (e.g., Jest, Mocha).

• Understanding of RESTful and GraphQL API design and integration.

• Familiarity with security best practices in backend and API development.

• Excellent problem-solving and teamwork skills.

Preferred Qualifications

• Experience with GraphQL server frameworks and tools (e.g., Apollo Server, Prisma).

• Familiarity with GraphQL clients (Apollo Client, Relay) and frontend integration.

• Experience with containerization (Docker, Kubernetes).

• Knowledge of CI/CD pipelines, AWS Lambda functions, AWS Cloudwatch, AWS S3 and DevOps practices.

• Experience with cloud platforms (AWS, Azure, GCP).

• Exposure to microservices architecture and Agile/Scrum methodologies.

About the Role

We are seeking an Engineering Manager to lead our engineering team in building and scaling complex products and integrations. Our systems are based on a microservices architecture, with a stack that includes Node.js (NestJS), ReactJS, GraphQL APIs, multiple databases (MongoDB, DynamoDB), and multi-cloud deployments (AWS & GCP).

You will play a critical role in ensuring that our software is secure, reliable, and scalable while enabling seamless integrations with platforms like Shopify, Easyecom, Clickpost, and a growing set of partner services that power our ecosystem.

Key Responsibilities

• Lead, mentor, and grow a team of backend, frontend, and full-stack engineers.
• Define and maintain technical direction for microservices-based systems and event-driven architecture.
• Guide engineers in building robust integrations with third-party platforms (e.g., Shopify, Easyecom, Clickpost) and internal services.
• Ensure best practices in API-driven development (GraphQL, REST, event streams) and system interoperability.
• Oversee cloud infrastructure across AWS & GCP, leveraging key AWS services (Lambda, S3, ECS/EKS, CloudFront, SQS/SNS, etc.) for distributed and scalable systems.
• Manage data infrastructure with MongoDB and DynamoDB, ensuring efficient, high-performance queries and resilience at scale.
• Partner with Product and Business stakeholders to align technical strategy with business goals.
• Implement processes for CI/CD, observability, incident management, and cost-optimized cloud operations.
• Conduct regular 1-on-1s, performance reviews, and foster a culture of psychological safety, accountability, innovation, and growth.

Qualifications

• 6+ years of software engineering experience, with at least 2+ years leading or managing engineering teams.
• Strong technical foundation in Node.js (NestJS), ReactJS, and API design (GraphQL, REST).
• Hands-on experience building and scaling microservices architectures.
• Familiarity with third-party integrations and e-commerce platforms such as Shopify, Easyecom, Clickpost, or similar services.
• Knowledge of working with MongoDB, DynamoDB, and distributed data systems.
• Expertise with AWS and GCP cloud environments (including container orchestration, serverless, and event-driven services).
• Experience implementing engineering best practices in CI/CD, observability, monitoring, and incident response.
• Strong leadership and people management skills with the ability to nurture talent, improve processes, and build a culture of excellence.

Role Overview

At The Sleep Company, innovation doesn’t stop at comfort — it extends to how customers discover, buy, and experience our products across every touchpoint.

As Director – Product, you will lead the complete consumer journey — from discovery to post-delivery — building frictionless, insight-led experiences that drive growth, efficiency, and customer delight.

You’ll head a multidisciplinary team spanning Product Management, UI/UX, and Analytics, acting as the strategic bridge between business, technology, and operations to deliver end-to-end impact across the ecosystem.

Key Responsibilities

1. Pre-Purchase (Discovery, Engagement & Consideration)

• Lead the digital product roadmap for website and app — including PLP, PDP, configurators, and lead journeys.
• Drive experimentation frameworks such as A/B testing, personalization, and funnel optimization.
• Build analytics models to identify high-intent user segments and optimize engagement and conversion depth.

2. Purchase (Conversion & Checkout)

• Own the end-to-end conversion experience across cart, checkout, and payment flows.
• Collaborate with Pricing, Payments, and Inventory teams to maximize order success and reduce drop-offs.
• Integrate omnichannel purchase journeys — online, in-store, and quick commerce — ensuring consistency and reliability.
• Govern pricing logic, delivery promise visibility, and PDP accuracy to strengthen customer trust.

3. Post-Purchase (Delivery, CRM & Logistics Experience)

• Delivery Experience:
• Build and optimize post-purchase flows — including order tracking, shipment visibility, and proactive notifications.
• Integrate with 3PLs, warehouse systems, and customer-facing delivery tracking tools for promise-to-delivery accuracy.
• Define and monitor SLA adherence, OTIF performance, and exception management systems.
• CRM & Service Systems:
• Partner with Leadsquared/CRM teams to enhance service workflows, escalation journeys, and ticket analytics.
• Enable a unified customer view across purchase, delivery, and service touchpoints.
• Leverage analytics to improve NPS, first-time resolution, and service turnaround.
• Returns, Replacement & Warranty:
• Streamline digital flows for returns, repairs, and warranty claims through robust reverse logistics.
• Build insight dashboards for product quality, defect tracking, and RCA feedback loops with manufacturing and operations.
• Experience Analytics:
• Develop real-time visibility on post-purchase KPIs such as delivery timeliness, customer satisfaction, and repeat intent.
• Create a closed feedback loop between Product, CX, and SCM teams to continuously enhance customer experience.

Analytics & Insights Leadership

• Establish a central analytics charter connecting marketing, product, and supply chain data.
• Build predictive models for demand, delivery lead-time, and defect reduction.
• Develop self-serve dashboards and KPI frameworks for leadership visibility.
• Drive a culture of experimentation, data literacy, and evidence-based decision-making across teams.

Team & Collaboration

• Lead a cross-functional team of Product Managers, UX Designers, and Data Analysts.
• Partner closely with Growth, CX, Tech, and SCM leaders to align priorities and deliver measurable outcomes.
• Run agile sprints with clear business objectives, defined deliverables, and strong governance.

Ideal Candidate

• 10–14 years of experience in Product, Analytics, or CX leadership roles within e-commerce, logistics, or consumer tech.
• Proven experience in building and scaling delivery-tech or post-purchase systems (order tracking, CRM, 3PL integration).
• Strong proficiency in analytics and visualization tools — GA4, Mixpanel, SQL, Tableau, Looker, etc.
• Strategic thinker with an operational mindset and a strong bias for execution.
• Exceptional stakeholder management, communication, and leadership skills.

About Us: As India's fastest-growing D2C brand, we are at the forefront of innovation and transformation in the market. We’re a well-funded, rapidly growing (we have recently launched our 100th store), omnichannel D2C brand with a passionate and innovative team.

Job Summary: We are seeking a Data Engineer to help us design, build and maintain our BigQuery data warehouse by performing ETL operations and creating unified data models. You will work across various data sources to create a cohesive data infrastructure that supports our omnichannel D2C strategy.

Why Join Us: Experience the exciting world of India's billion-dollar D2C market. As a well-funded, rapidly growing omnichannel D2C brand, we are committed to changing the way India sleeps and sits. You'll have the opportunity to work with a passionate and innovative team and make a real impact on our success.

Key Responsibilities:

ETL Operations: Design, implement, and manage ETL processes to extract, transform, and load data from various sources into BigQuery.

Data Warehousing: Build and maintain a robust data warehouse in BigQuery, ensuring data integrity, security, and performance.

Data Modeling: Create and manage flat, unified data models using SQL and DBT to support business analytics and reporting needs.

Performance Optimization: Optimize ETL processes and data models to ensure timely data delivery for reporting and analytics.

Collaboration: Work closely with data analysts, product managers, and other stakeholders to understand data requirements and deliver actionable.

Documentation: Maintain comprehensive documentation of data workflows, ETL processes, and data models for reference and onboarding

Troubleshoot: Monitor and troubleshoot data pipeline issues, ensuring timely resolution to minimize disruption to business operations.

Skills and Qualifications:

1. Proficiency in SQL and experience with BigQuery
2. Minimum 2 years of experience in data engineering or a similar role
3. Experience with data pipeline and ETL tools (e.g., Apache Airflow, Talend, AWS Glue)
4. Familiarity with cloud platforms (e.g., AWS, Google Cloud, Azure) and their data services
5. Experience with data warehousing solutions (e.g., Amazon Redshift, Google BigQuery, Snowflake)
6. Knowledge of data modeling, data architecture, and data governance best practices.
7. Excellent problem-solving skills and attention to detail
8. Knowledge of DBT (Data Build Tool) for data transformation
9. Self-motivated, proactive, and highly accountable
10. Excellent communication skills to effectively convey technical concepts and solutions