The Sleep Company

About The Sleep Company

At The Sleep Company, we are building a technology-driven omnichannel retail business that powers seamless customer experiences across D2C, marketplaces, retail stores, supply chain, fulfillment, and post-purchase journeys. As we continue to scale rapidly, we are looking for an execution-focused Senior Engineering Manager who can lead high-impact engineering teams, drive operational excellence, and build reliable, scalable systems that support our retail and supply chain ecosystem.

Role Overview

We are seeking a highly motivated and hands-on Senior Engineering Manager with strong experience in retail-tech, omnichannel commerce, logistics, or supply chain-driven environments. This role requires a leader who thrives in fast-paced, ambiguous settings and can balance strategic thinking with deep technical involvement.

You will lead multiple engineering pods responsible for business-critical platforms such as Order Management Systems (OMS), Warehouse Management Systems (WMS), POS integrations, ERP integrations, inventory management, fulfillment workflows, and customer-facing commerce experiences.

The ideal candidate is execution-oriented, highly accountable, technically strong, and passionate about building reliable systems that directly impact business outcomes.

Key Responsibilities

Engineering Leadership & Delivery

• Lead and mentor multiple engineering teams/pods across commerce, supply chain, and platform domains.
• Drive end-to-end execution of strategic initiatives from concept to production.
• Ensure predictable delivery while maintaining high engineering quality standards.
• Build a culture of ownership, accountability, operational excellence, and continuous improvement.
• Collaborate with Product, Operations, Supply Chain, Retail, Customer Experience, and Business teams to translate business requirements into scalable technical solutions.

Retail & Supply Chain Platform Ownership

• Drive development and evolution of OMS, WMS, ERP, POS, inventory, fulfillment, and logistics integrations.
• Enable seamless omnichannel customer experiences across D2C, retail stores, marketplaces, and partner ecosystems.
• Design solutions for inventory visibility, order orchestration, returns management, fulfillment optimization, and supply chain automation.
• Partner with business stakeholders to improve operational efficiency through technology.

Technical Excellence

• Provide technical leadership on distributed systems, event-driven architectures, integrations, APIs, and asynchronous processing.
• Drive system scalability, reliability, performance, and observability initiatives.
• Establish engineering best practices around architecture reviews, code quality, testing, deployment, and incident management.
• Guide teams in making sound technical decisions while balancing speed and long-term maintainability.

Operational Excellence & Reliability

• Own production health, service reliability, and operational readiness.
• Lead major incident response, root cause analysis, and post-incident improvements.
• Define and track SLIs, SLOs, error budgets, and operational KPIs.
• Build strong monitoring, alerting, logging, and observability frameworks.
• Drive proactive reliability and resilience initiatives across critical systems.

Stakeholder Management

• Partner closely with leadership, product managers, operations teams, and external vendors.
• Align engineering roadmaps with business priorities and organizational goals.
• Communicate technical and delivery status effectively to senior stakeholders.
• Manage dependencies across multiple teams and functions.

Required Qualifications

• 8–12 years of software engineering experience with 3–5 years leading engineering teams.
• Proven experience managing multiple engineering pods or teams.
• Strong background in retail-tech, e-commerce, omnichannel commerce, logistics, supply chain, or marketplace ecosystems.
• Experience working with OMS, WMS, ERP, POS, inventory management, fulfillment, or logistics platforms.
• Deep understanding of distributed systems, microservices, APIs, integrations, messaging systems, and asynchronous workflows.
• Hands-on experience with cloud-native architectures and modern engineering practices.
• Strong understanding of production operations, reliability engineering, observability, and incident management.
• Demonstrated ability to drive execution in high-growth, rapidly changing environments.
• Excellent stakeholder management and communication skills.

About Us: As India's fastest-growing D2C brand, we are at the forefront of innovation and transformation in the market. We’re a well-funded, rapidly growing (we have recently launched our 100th store), omnichannel D2C brand with a passionate and innovative team.

Job Summary: We are seeking a Data Engineer to help us design, build and maintain our BigQuery data warehouse by performing ETL operations and creating unified data models. You will work across various data sources to create a cohesive data infrastructure that supports our omnichannel D2C strategy.

Why Join Us: Experience the exciting world of India's billion-dollar D2C market. As a well-funded, rapidly growing omnichannel D2C brand, we are committed to changing the way India sleeps and sits. You'll have the opportunity to work with a passionate and innovative team and make a real impact on our success.

Key Responsibilities:

ETL Operations: Design, implement, and manage ETL processes to extract, transform, and load data from various sources into BigQuery.

Data Warehousing: Build and maintain a robust data warehouse in BigQuery, ensuring data integrity, security, and performance.

Data Modeling: Create and manage flat, unified data models using SQL and DBT to support business analytics and reporting needs.

Performance Optimization: Optimize ETL processes and data models to ensure timely data delivery for reporting and analytics.

Collaboration: Work closely with data analysts, product managers, and other stakeholders to understand data requirements and deliver actionable.

Documentation: Maintain comprehensive documentation of data workflows, ETL processes, and data models for reference and onboarding

Troubleshoot: Monitor and troubleshoot data pipeline issues, ensuring timely resolution to minimize disruption to business operations.

Skills and Qualifications:

1. Proficiency in SQL and experience with BigQuery
2. Minimum 2 years of experience in data engineering or a similar role
3. Experience with data pipeline and ETL tools (e.g., Apache Airflow, Talend, AWS Glue)
4. Familiarity with cloud platforms (e.g., AWS, Google Cloud, Azure) and their data services
5. Experience with data warehousing solutions (e.g., Amazon Redshift, Google BigQuery, Snowflake)
6. Knowledge of data modeling, data architecture, and data governance best practices.
7. Excellent problem-solving skills and attention to detail
8. Knowledge of DBT (Data Build Tool) for data transformation
9. Self-motivated, proactive, and highly accountable
10. Excellent communication skills to effectively convey technical concepts and solutions

Bonus point - Prior experience in E-commerce or D2C space

Role Overview

At The Sleep Company, innovation doesn’t stop at comfort — it extends to how customers discover, buy, and experience our products across every touchpoint.

As Director – Product, you will lead the complete consumer journey — from discovery to post-delivery — building frictionless, insight-led experiences that drive growth, efficiency, and customer delight.

You’ll head a multidisciplinary team spanning Product Management, UI/UX, and Analytics, acting as the strategic bridge between business, technology, and operations to deliver end-to-end impact across the ecosystem.

Key Responsibilities

1. Pre-Purchase (Discovery, Engagement & Consideration)

• Lead the digital product roadmap for website and app — including PLP, PDP, configurators, and lead journeys.
• Drive experimentation frameworks such as A/B testing, personalization, and funnel optimization.
• Build analytics models to identify high-intent user segments and optimize engagement and conversion depth.

2. Purchase (Conversion & Checkout)

• Own the end-to-end conversion experience across cart, checkout, and payment flows.
• Collaborate with Pricing, Payments, and Inventory teams to maximize order success and reduce drop-offs.
• Integrate omnichannel purchase journeys — online, in-store, and quick commerce — ensuring consistency and reliability.
• Govern pricing logic, delivery promise visibility, and PDP accuracy to strengthen customer trust.

3. Post-Purchase (Delivery, CRM & Logistics Experience)

• Delivery Experience:
• Build and optimize post-purchase flows — including order tracking, shipment visibility, and proactive notifications.
• Integrate with 3PLs, warehouse systems, and customer-facing delivery tracking tools for promise-to-delivery accuracy.
• Define and monitor SLA adherence, OTIF performance, and exception management systems.
• CRM & Service Systems:
• Partner with Leadsquared/CRM teams to enhance service workflows, escalation journeys, and ticket analytics.
• Enable a unified customer view across purchase, delivery, and service touchpoints.
• Leverage analytics to improve NPS, first-time resolution, and service turnaround.
• Returns, Replacement & Warranty:
• Streamline digital flows for returns, repairs, and warranty claims through robust reverse logistics.
• Build insight dashboards for product quality, defect tracking, and RCA feedback loops with manufacturing and operations.
• Experience Analytics:
• Develop real-time visibility on post-purchase KPIs such as delivery timeliness, customer satisfaction, and repeat intent.
• Create a closed feedback loop between Product, CX, and SCM teams to continuously enhance customer experience.

Analytics & Insights Leadership

• Establish a central analytics charter connecting marketing, product, and supply chain data.
• Build predictive models for demand, delivery lead-time, and defect reduction.
• Develop self-serve dashboards and KPI frameworks for leadership visibility.
• Drive a culture of experimentation, data literacy, and evidence-based decision-making across teams.

Team & Collaboration

• Lead a cross-functional team of Product Managers, UX Designers, and Data Analysts.
• Partner closely with Growth, CX, Tech, and SCM leaders to align priorities and deliver measurable outcomes.
• Run agile sprints with clear business objectives, defined deliverables, and strong governance.

Ideal Candidate

• 10–14 years of experience in Product, Analytics, or CX leadership roles within e-commerce, logistics, or consumer tech.
• Proven experience in building and scaling delivery-tech or post-purchase systems (order tracking, CRM, 3PL integration).
• Strong proficiency in analytics and visualization tools — GA4, Mixpanel, SQL, Tableau, Looker, etc.
• Strategic thinker with an operational mindset and a strong bias for execution.
• Exceptional stakeholder management, communication, and leadership skills.

Role Overview

We are looking for a Product Manager – Supply Chain to drive technology-led improvements across our end-to-end supply chain ecosystem. The role will focus on building and optimizing products that enable efficient order fulfillment, inventory visibility, warehouse operations, and logistics orchestration across multiple channels including D2C, marketplaces, and retail.

You will work closely with operations, logistics, warehouse teams, engineering, and data teams to design scalable solutions that improve supply chain efficiency, reduce costs, and enhance customer experience.

Key Responsibilities

• Own and drive the product roadmap for supply chain systems including OMS, WMS, and logistics integrations.
• Identify operational bottlenecks and build tech-enabled solutions to improve fulfillment speed, inventory accuracy, and operational efficiency.
• Work with warehouse, procurement, and logistics teams to translate operational challenges into scalable product features.
• Define product requirements, PRDs, and user stories for supply chain tools and platforms.
• Collaborate with engineering teams to ensure timely delivery of product features and system integrations.
• Drive initiatives around inventory planning, demand forecasting, dispatch optimization, and last-mile delivery tracking.
• Monitor product performance using data dashboards and operational KPIs such as order SLA, inventory turnover, fill rate, and logistics costs.
• Integrate and optimize third-party logistics partners, warehouse systems, and marketplace supply chain flows.
• Continuously improve internal systems to support scalability as the business grows across channels and geographies.

Required Qualifications

• 3–8 years of experience in Product Management, Supply Chain Tech, or Operations Product roles.
• Strong understanding of e-commerce supply chain processes including procurement, inventory management, warehousing, and logistics.
• Experience working with OMS, WMS, ERP systems, or logistics platforms.
• Ability to translate operational problems into product solutions.
• Strong analytical skills with experience in data-driven decision making.
• Experience working in cross-functional teams with engineering, operations, and business stakeholders.