4+ POS Jobs in Bangalore (Bengaluru) | POS Job openings in Bangalore (Bengaluru)

Experience - 0-4 Yrs (Freshers are also welcome)

Job Location - Bangalore Airport

Work Mode - Work from Office

Shifts - Rotational Shifts

Work days - 6 days

Quantification - Graduation full time mandatory

Domain - Payment/Card/Banking/BFSI/ Retail Payments

Job Type - Full Time

Notice period - Immediate or 30 days

Interview Process -

1) Screening

2) Virtual L1 interview 

3) Virtual/In-person L2 interview

4) HR Discussion

Job Description 

As a Customer Success Executive, you will be the face of our payment solutions at one of the busiest airports in India. You will ensure that every merchant—from luxury boutiques to food outlets—enjoys a seamless payment experience. Your primary responsibility is to maintain the health of our POS/EDC terminals and tablets through proactive daily visits and rapid technical support.

Key Responsibilities

• Be the Face of the Company: Walk the airport terminal daily to visit your assigned shops. Make sure store managers know you and trust you to help them.
• Fix Tech Issues on the Spot: If a credit card machine (POS) or tablet isn't working, fix it immediately so the shop doesn't lose sales.
• Problem Solver: If you can’t fix a machine yourself, report it to your boss right away so a replacement can be sent.
• Maintenance Checks: Regularly check all devices to make sure they are charged and connected to the internet before the airport gets busy.
• Help & Mentor: Show shop staff how to use the machines correctly and how to fix simple internet or paper jam issues.
• Keep Records: Keep a simple daily log of which shops you visited, what you fixed, and what the shop owners are saying about the service.

Requirements:

• Education: Graduate in any stream (Technical diplomas or IT backgrounds are a plus).
• Experience: 0–3 years in field support, retail operations, or customer success. Experience with POS/EDC hardware is highly preferred.
• Communication: Fluent in English and Hindi. Knowledge of Kannada is a significant advantage for local coordination.
• Flexibility: Must be willing to work in rotational shifts (including morning, evening, and night shifts) to support 24/7 airport operations.
• Physical Stamina: Comfort with extensive walking and standing, as the role requires visiting multiple outlets across large airport terminals.
• Problem-Solving: A "customer-first" mindset with the ability to remain calm and professional in a fast-paced environment.

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Role : Product Manager – Oracle Xstore

Work Location : Any Xebia location

Shift timings : 3 PM to 12 AM

Mode of Work : 3 Days work from office

Qualifications:

• Bachelor’s degree in business, Computer Science, or a related field.
• 1-2 years of experience in product management or related roles, preferably in the retail technology sector.
• Strong knowledge of Xstore POS and Oracle applications.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Analytical mindset with experience in data analysis and performance metrics.
• Passion for technology and a deep understanding of retail operations across US , Canada, and Latin-American markets

Preferred Skills:

• Familiarity with Agile methodologies.
• Experience with product management tools (e.g., JIRA, Trello).
• Understanding of software development processes and lifecycle.