4+ POS Jobs in Bangalore (Bengaluru) | POS Job openings in Bangalore (Bengaluru)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Role Overview

The Automation Lead for the Point of Sale (POS) business is responsible for driving end-to-end automation strategy, framework development, and quality governance across POS applications, devices, and integrations. This role ensures high-quality releases by designing scalable automation solutions tailored to payment systems, in-store hardware, peripherals, and complex retail workflows.

You will lead a team of automation engineers, collaborate closely with product, development, and operations teams, and play a key role in accelerating delivery through optimized test coverage and robust automation pipelines.

Key Responsibilities

1. Automation Strategy & Leadership

•          Define and own the automation roadmap for POS systems (frontend UI, backend services, device interactions).

•          Lead, mentor, and upskill a team of automation engineers.

•          Establish automation KPIs (coverage, stability, execution time) and ensure continuous improvement.

•          Identify opportunities to improve automation maturity across the POS ecosystem.

2. Framework Architecture & Development

•          Design and build scalable, reusable automation frameworks for web, mobile ( IOS & Android), and device-level POS testing.

•          Integrate automation with CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, etc.).

•          Implement best practices in coding standards, version control, and documentation.

•          Ensure automation solutions support multi-platform POS devices (payment terminals, printers, scanners, cash drawers, tablets).

3. Functional & Non-Functional Test Automation

•          Automate regression, smoke, and integration test suites for POS workflows (transactions, refunds, offline mode, sync, etc.).

•          Collaborate with performance and security teams to enable load, stress, and penetration testing automation.

•          Drive automation for API, UI, database, and hardware integration layers.

4. Quality Governance & Cross-Functional Collaboration

•          Work closely with product owners, business analysts, and developers to understand POS requirements.

•          Define test strategy, test plans, and automation coverage for each release.

•          Advocate for early testing, shift-left practices, and robust quality gates.

•          Manage defect triage and root cause analysis for automation-related issues.

5. POS Hardware & Integration Expertise

•          Ensure validation of POS peripherals (MSR,NCR, Verifone,  barcode scanners, EMV payment terminals, printers).

•          Support automation for cloud-hosted and on-prem POS systems.

•          Collaborate with vendors on device certifications and compliance (PCI, EMV, L3, etc.).

Required Skills & Experience

Technical Skills

•          Strong experience in automation tools/frameworks:

•          Selenium, Appium, Playwright, Cypress, TestNG, Junit or similar

•          REST API automation (Postman/Newman, RestAssured, Karate, Swagger, etc.)

•          Python/Java/JavaScript/C# for automation scripting

•          Experience in retail/POS/fintech/payment systems.

•          Experience with CI/CD tools and version control (Git).

•          Knowledge of POS hardware and device interaction automation.

•          Good understanding of microservices architecture and system integrations.

•          Experience working with SQL for data validation and backend testing.

•          Experience with bug tracking tools like JIRA , Azure Devops.

Leadership & Soft Skills

•          8–12 years overall experience, with at least 1- 2 years in a lead or senior automation role.

•          Ability to lead distributed teams.

•          Strong problem-solving, debugging, and analytical skills.

•          Excellent communication and stakeholder management.

•          Ability to work in a fast-paced, release-driven retail environment.

Preferred Qualifications

•          Experience in cloud-based POS platforms (AWS/Azure/GCP).

•          Exposure to payment certification testing (EMV L2/L3, PCI).

•          Knowledge of performance testing tools (JMeter, k6).

•          Experience with containerization (Docker, Kubernetes).

•          ISTQB, CSTE or other QA/Automation certifications.

What You Will Drive

•          Faster releases through automation-first delivery.

•          Improved POS reliability across devices and store environments.

•          Highly stable regression suites enabling continuous deployment.

•          A culture of quality across the POS engineering organization.

Why Join Us?

• Work on industry-leading POS and payment systems.
• Collaborative, inclusive, and innovative team culture.
• Competitive compensation and benefits package.
• Opportunities for growth and learning in a dynamic environment.

Role : Product Manager – Oracle Xstore

Work Location : Any Xebia location

Shift timings : 3 PM to 12 AM

Mode of Work : 3 Days work from office

Qualifications:

• Bachelor’s degree in business, Computer Science, or a related field.
• 1-2 years of experience in product management or related roles, preferably in the retail technology sector.
• Strong knowledge of Xstore POS and Oracle applications.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Analytical mindset with experience in data analysis and performance metrics.
• Passion for technology and a deep understanding of retail operations across US , Canada, and Latin-American markets

Preferred Skills:

• Familiarity with Agile methodologies.
• Experience with product management tools (e.g., JIRA, Trello).
• Understanding of software development processes and lifecycle.