Experience 3-5Y- Self-confidence and self-starter.- Proven working experience in software engineering - Experience in developing JAVA based GUI applications - Solid programming experience in Core Java, JNI, C/C++, JavaFX or Java Swing. - Knowledge of communication with cloud servers using the latest technologies. - Concepts of threads, UI design, and efficient programming skills. - Should have used IDEs like CodeBlocks, Eclipse, Visual Studio, Netbeans - Code coverage and static analysis. - Should have used version control & bug tracking tools (SVN, Git, Bugzilla, Jira, etc)- Windows & Linux based Operating Systems Will be Bonus - The application developed with interaction with USB devices is a great plus.
Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.Job DescriptionWorking with the IT Operations Manager; the IT Help Desk Manager is primarily responsible for the day-to-day management of the IT Department’s Help Desk. As the IT Help Desk Manager, you will provide extraordinary leadership & management needs for our growing team. You will have a love for technology and operational excellence. You should be an excellent communicator, leader, decision maker, and driver of solutions who excels in a fast-paced environment and provides unparalleled support to our end user base. Responsibilities:Run the global help desk team and evaluate performanceEnsure all support requests/inquiries are responded to and resolved in a timely fashion, and follow up with end users to identify areas of improvementLead, mentor, and assist local/global team members to deliver quality supportEvaluate current ticketing system. Recommend improvements or replacement optionsEstablish standard/global methodologies through the entire technical support processBuild and maintain a training program for internal end users and IT department users Knowledge, Skills, and Abilities necessary to perform essential job functions:Familiarity with common operating systems (macOS, Windows 10, Linux, as well as some iOS and Android) and software suites (G Suite, MS Office, Teleconferencing solutions).Ability to quickly learn new technologies and provide technical support and user trainingStrong team building and working skills across geographically dispersed teamsProficient at setting strategies to move the organization forward, setting goals, crafting and implementing action plans, and evaluating the process and resultsCompetency in project management and effective management of resources in the execution of multiple projectsEfficient at multitasking in a diverse and demanding environmentExcellent written and verbal interpersonal skills – must be able to communicate fluently in English both verbally and in writingRequirements:Bachelor's degree or equivalent business or relevant field experienceMinimum of 8 to 10 years of hands-on experience in an IT support or technical environmentMinimum of 5 years of Team Lead/Manager experienceMinimum of 4 years of hands-on Help Desk management experienceSelf-starter eager to take on new challenges at a growing, cloud-based companyPreferred:Industry recognized certificationsExperience working in a decentralized multi-site organization
We are looking for experts who can authoritatively write How-to guides, tips, and tricks for Windows, iPhone, Video Games, and the tech in general. The job requires you to have the following skills: - You must be a geek at heart. That kind of person who your friends and family look up to when they need tech advice. - You must be able to write How-to guides and tips in a way that is easy to understand, even to non-experts. - You must have solid English writing skills. Below are a few examples of the work kind of work we expect you to do: - How to wirelessly charge iPhone XS, XS Max, and iPhone XR https://allthings.how/how-to-wirelessly-charge-iphone/ - iOS 12.1 Problems and Fixes https://allthings.how/ios-12-1-problems-and-possible-fixes/ - How to fix iPhone XS Max and iPhone XR Overheating problem https://allthings.how/fix-iphone-overheating-problem/ - How to Turn Off iPhone XS and iPhone XS Max https://allthings.how/turn-off-iphone-xs/ - How to enable Chrome Dark Mode on a Windows 10 PC https://allthings.how/chrome-dark-mode-enable-windows-pc/ - How to Take a Screenshot on Windows 10 using Snip & Sketch Tool https://allthings.how/how-to-take-a-screenshot-on-windows-10-using-snip-sketch-tool/ - How to Stop YourPhone.exe on Windows 10 https://allthings.how/stop-yourphone-exe-windows-10/