Key Responsibilities:
• Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Dell Technology best practice documentation. • Excellent troubleshooting skills with proven track record of successful incident management • Participates in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage infrastructure maintenance and necessary data migration, as required. • Replication sessions- Troubleshooting if any error encountered on the replication sessions. Establishing replication sessions for new sites. • Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with EMC colleagues to ensure effective resolution of technical issues encountered during implementations • Mentor junior staff • Good understanding of the Operating systems (Windows and Linux)
Essential Requirements:
• Specialist skills/ knowledge of VMAX, Powermax, VNXBlock, Unity, Isilon VPLEX and SAN Switches along with support knowledge of SRM along with CISCO, Brocade • Proficiency in hardware, software and/or operating systems environments. • Provide on call support. • Expert certification in relevant technology /product • Presentation and negotiating skills. • Organizational skills.
Experience:
• 5+ years of relevant experience

Key Responsibilities:

• Provides remote planning (design), implementation and/or administrative support on Dell server and storage products involving software. • Performs initial installation, implementation, customization, integration and outline orientation for the customer. • Works closely with other Dell teams, account team and Customer.

Essential Skill Requirements: • Understanding of compute environment eco system • Dell PowerEdge Servers & modular server – planning, implementation and/or administrative • Dell Power Vault – MD / ME4 series storage planning, implementation and/or administrative • Dell Storage – NX, SC Series storage planning, implementation • Experience with basic network switch technologies (Ethernet, Fibre Channel) IP networking and L2 switches. • Operating system installation and configuration: o Windows Server (inclusive of Hyper-V clustering) o VMWare ESXi and virtualization o Red hat Linux • Possesses file, P2V and/or V2V migration experience will have an added advantage.

Desirable Requirements: • Customer Service skill. • Stakeholder management. • Possess excellent problem solving, communication and organizational skills • Flexibility, dependability and have excellent time management skills • Good presentation skills • Analytical, articulate, results-oriented and able to provide excellent follow-ups. • Strong technical aptitude. • Ability to multi-task and influence others to achieve results. • Possesses Professional certification from Cisco/VMWare/Microsoft/Red Hat/Cloud will have an added advantage.