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We are hiring an L1 IT Support Engineer with 2–3 years of experience in desktop/helpdesk support to provide first-level technical assistance across end-user systems, cloud, and enterprise IT environments.
Key Responsibilities
- Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
- Manage Active Directory tasks: password resets, access/user management
- Install/configure laptops, desktops, printers, and software
- Perform basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP)
- Support AWS CloudWatch alerts and basic Linux troubleshooting
- Handle patching, RCA, documentation, and SOP updates
- Manage tickets in ServiceNow/Jira and meet SLA timelines
- Support onboarding/offboarding and escalate complex issues to L2
Required Skills
- 2–3 years in IT Support / Helpdesk / Desktop Support
- Strong in Windows 10/11, Office 365, Active Directory
- Basic exposure to AWS / CloudWatch and Linux/Unix
- Familiarity with ServiceNow/Jira, ITIL/SLA processes
- Knowledge of SIP/VoIP basics is a plus
- Strong communication and troubleshooting skills
Responsibilities :
- Develop server side applications in C++
- Contribute in analysis based on requirements. Analysis can be in the form of research and producing Proof of Concepts.
- Produce documents and specifications wherever required.
- Work collaboratively with other developers and QA engineers to deliver the solutions.
· Strong knowledge on Windows and Linux
· Experience working in Version Control Systems like git
· Hands-on experience in tools Docker, SonarQube, Ansible, Kubernetes, ELK.
· Basic understanding of SQL commands
· Experience working on Azure Cloud DevOps
• Provides remote planning (design), implementation and/or administrative support on Dell server and storage products involving software. • Performs initial installation, implementation, customization, integration and outline orientation for the customer. • Works closely with other Dell teams, account team and Customer.
Essential Skill Requirements: • Understanding of compute environment eco system • Dell PowerEdge Servers & modular server – planning, implementation and/or administrative • Dell Power Vault – MD / ME4 series storage planning, implementation and/or administrative • Dell Storage – NX, SC Series storage planning, implementation • Experience with basic network switch technologies (Ethernet, Fibre Channel) IP networking and L2 switches. • Operating system installation and configuration: o Windows Server (inclusive of Hyper-V clustering) o VMWare ESXi and virtualization o Red hat Linux • Possesses file, P2V and/or V2V migration experience will have an added advantage.
Desirable Requirements: • Customer Service skill. • Stakeholder management. • Possess excellent problem solving, communication and organizational skills • Flexibility, dependability and have excellent time management skills • Good presentation skills • Analytical, articulate, results-oriented and able to provide excellent follow-ups. • Strong technical aptitude. • Ability to multi-task and influence others to achieve results. • Possesses Professional certification from Cisco/VMWare/Microsoft/Red Hat/Cloud will have an added advantage.


