Windows Administrator

Roles & Responsibilities

To drive design excellence for the assigned digital customer journeys (app & web) by leading a team of designer(s) and owning the end-to-end design and testing strategy for these journeys. The role partners closely with business/product stakeholders, product management and analytics teams to identify customer pain points, prototype new-age (including AI-led) design concepts, validate design hypotheses through structured testing (A/B, moderated/un-moderated research) and institutionalize design system adherence across the assigned journeys, while managing the design talent within the team.

Minimum required Accountabilities for this role

• Own the end-to-end design vision and strategy for the assigned business POD's digital journeys (app & web)
• Lead, guide and manage the Design & Testing Member(s) in the POD, including performance management and capability building
• Partner with the POD Lead, Product Managers and Business stakeholders to translate product strategy into intuitive design solutions
• Drive user research (moderated/un-moderated) and synthesize customer pain points and expectations into actionable design interventions
• Define and drive the A/B testing and experimentation roadmap for POD journeys in partnership with testing/analytics teams
• Champion adoption and governance of the organization's design system across the POD
• Guide the team on prototyping (including AI-based tools) of new concepts, backed by user research and industry best practices
• Track, review and report design impact using customer experience (CX) metrics and behavioural data, and continuously identify improvement opportunities

Additional Accountabilities pertaining to the role

• Represent design in cross-functional forums, product reviews and stakeholder governance meetings
• Benchmark journeys against industry, competitor and emerging design/AI trends
• Contribute to design operations, process improvement and design system evolution at the organization level

MAJOR CHALLENGES

• Balancing fast-paced digital delivery timelines with rigorous, research and data-backed design decisions
• Driving design consistency and design-system adherence across multiple, concurrently evolving customer journeys
• Influencing cross-functional stakeholders to prioritize design/UX interventions
• Building, mentoring and scaling a high-performing design and testing team

DECISIONS

• Final design direction and sign-off for POD journeys prior to development handoff
• Prioritization of the design and testing roadmap within the POD
• Selection of design variations to be tested and the success metrics used to evaluate them

Other Information

• Total Team Size: As per POD design team structure (between 3 to 13)
• Number of Direct Reports: 1–2 (Design & Testing Member(s))
• Number of Indirect Reports: As applicable, through the POD structure
• Number of Outsourced employees: As applicable, through the POD structure
• Number of locations: 1 (Head Office)
• Number of products: As per POD journeys assigned

Ideal Candidate

1Strong Product Design & Usability Testing Lead Profile, with end-to-end ownership of digital customer journeys

2Mandatory (Experience 1) - 5+ years of relevant design experience, with hands-on experience designing and scaling digital customer journeys for app and web platforms in a high-growth, digital-first environment

3Mandatory (Experience 2) - 1+ years leading, mentoring and managing designers as direct reports, including performance management and capability building

4Mandatory (Experience 3) - Owning end-to-end design vision and strategy for assigned journeys, including final design direction and sign-off prior to development handoff

5Mandatory (Experience 4) - Strong experience in building, governing and driving adoption of design systems across multiple teams or journeys, not just consuming an existing design system

6Mandatory (Experience 5) - Defining and driving A/B testing and experimentation roadmaps in partnership with analytics or testing teams, including selecting design variations and the success metrics used to evaluate them

7Mandatory (Tech skill 1) - Hands-on prototyping of new concepts using AI-based design and prototyping tools

8Mandatory (Company) - Top B2C digital-first product environment with high-volume app and web journeys

9Mandatory (Education) - Bachelor's or Master's degree in Design (UX/UI, Interaction Design, HCI) or a related field from a recognised design institute (like NID, IIT, NIFT, Srishti etc)

10Mandatory (Portfolio) - Strong portfolio of end-to-end journey design for app and web, design system work, and research or experimentation outcomes with measurable impact

About the Role

We are looking for a highly skilled Senior Java Developer with 8+ years of experience in designing, developing, and implementing enterprise-grade applications. The ideal candidate should have strong expertise in Java-based technologies along with practical experience in AI-powered applications, Generative AI, Machine Learning integrations, or AI frameworks. This role will involve working closely with cross-functional teams to build scalable, high-performance solutions leveraging modern AI technologies.

Technical Skills

• 8+ years of hands-on experience in Java development.
• Strong expertise in:
• Java 8/11/17
• Spring Boot
• Microservices Architecture
• RESTful APIs
• Hibernate/JPA
• Multithreading & Concurrency
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Solid understanding of containerization technologies such as Docker and Kubernetes.
• Experience with CI/CD pipelines and DevOps practices.

REVIEW CRITERIA:

• Strong Credit & Risk strategist profile
• Must have 2.5+ years of experience as credit and risk strategist/analyst in unsecured personal loan in B2C Fintech Product Companies (or NBFC)
• Must have strong understanding of automated underwriting and SMS underwriting for lending
• Must have experience with scorecards, rule engine, bureau data, device signals and behavioural insights
• B2C Fintech Product companies 

ROLE & RESPONSIBILITIES:

We are looking for a Credit & Risk Lead who can craft smart, data-driven credit strategies to scale the app while keeping delinquencies low.

WHAT YOU’LL DO:

• Build and refine credit strategies for short-tenure, small-ticket unsecured personal loans.
• Work with Data Science to improve decision engines, scorecards, rules, and real-time underwriting models.
• Create sharp risk segmentation using behaviour, device signals, bureau data, fraud patterns, and portfolio trends.
• Analyse bounce rates, roll rates, early-bucket trends, and cohort behaviour to identify segments driving delinquencies.
• Share clear insights with Collections to boost pre-due and early DPD performance and improve cure rates.
• Track vintages, cohorts, and DPD curves to iterate policies, limits, and approval logic continuously.
• Strengthen fraud detection, identity checks, and thin-file underwriting frameworks to ensure clean approvals.
• Own policy governance, compliance, documentation, and alignment with RBI Digital Lending Guidelines.
• Stay ahead of market trends, competitor practices, and regulatory shifts to keep the risk engine future-ready.

IDEAL CANDIDATE:

• 2.5+ years in unsecured personal loan risk within a fintech or NBFC.
• Strong understanding of digital underwriting, policy design, and credit decisioning for short-tenure PL.
• Experience working with scorecards, rule engines, bureau data, device signals, and behavioural insights.
• Ability to work closely with Data Science, interpret large datasets, and convert insights into clear credit actions.
• Strong communication, cross-functional collaboration, and a proactive, analytical mindset.

PERKS, BENEFITS AND WORK CULTURE:

• Work directly with Founders: Mikhil Innani, former co-founder of PharmEasy and ex-Product Head at Hotstar, and Diksha Nangia, a former banker and CFA Charterholder.
• Best of both worlds: startup energy + listed company stability.
• Competitive pay and fast-track growth.

Knowmax is the leading provider of customer experience knowledge management solutions globally that help solve customer problems. We help unicorns & Fortune 500 clients globally to help revolutionize the way CX knowledge is created, curated and consumed. We are a fast-paced tech startup that relentlessly innovates daily to make solving customer problems easier and accessible to our client’s employees and agents. We’re profitable, bootstrapped, and run a lean team across functions. Knowmax has been able to demonstrate value to dozens of Billion $ companies across geographies.

We’re industry agnostic and have significant global exposure. 

As an Enterprise Account Executive, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to quickly and consultatively engage with customers and prospects, to understand their business needs and demonstrate how our solution can align with their objectives. Leveraging your expertise, you'll recommend the optimal solution to improve their customers’ journeys and accelerate their growth.

The ideal candidate for this coveted position is an expert in large and complex technology deals, offering an enhanced sales experience due to their specialization; and is accountable for forecasting their sales quarterly. He or she is a self-starter who has a track record of exceeding assigned monthly and annual sales quota.

What You’ll Do:

• Qualify deals quickly and focus on educating the customers on why they need to buy from Knowmax and also being able to build a need in the first place.
• Gain access and establish relationships with key executives, C-level leaders and decision makers.
• Consult with potential decision makers and their teams to determine the optimal solutions to solve business challenges and accommodate specific business needs.
• Responsible for encouraging long-term strategic relationships within select high profile enterprise accounts.
• Develop a robust qualified pipeline and handle strategic and value-based account planning, forecasting, and closing opportunities.
• Be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Knowmax solutions.
• Prospect into your assigned accounts to discover and develop opportunities.
• Lead complex sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives, and partners) to close opportunities and exceed your quota.
• You will keep your team updated on your progress by regularly and accurately updating our internal CRM system.
• Own a revenue quota basis your region, also being able to build your own pipeline through your own network.

• Requirements:
• True hunter with 2-5years experience in consultative, B2B sales with a proven track record of success in enterprise SaaS in domestic or global markets
• Able to excel in a fast-paced work environment without direct daily supervision.
• Excellent interpersonal, communications, presentation, and organizational skills.
• Strong aptitude and problem-solving skill.
• Documented success selling to multiple levels of decision makers in large accounts.
• Willing to travel throughout the assigned region
• Independent & self-motivated. Can hit the ground running with a strong drive to succeed.
• An existing network of customer contacts & partners within the enterprise contact center market is a plus.
• Bachelor’s degree from accredited college or university is preferred.

Screening the resumes and selecting a big number for the first round of interview

Scheduling the shortlisted candidates for further rounds with line managers

Managing various profiles and updating the candidate tracker

Creating and managing databases of employee information, including contact details and employment forms

Job Description

• Design & implement backend APIs
• Mentor junior developers technically.
• Actively work to reduce tech debt in the backend
• Work towards more stability & scalability of the backend
• Tech stack - Java, AWS etc. 

Eligibility

• 2-8 years of product company experience
• Advanced understanding of AWS stack
• Prior knowledge of solving problems at scale.