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As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Key Responsibilities:

•Design, development, support and maintain automated business intelligence products in Tableau.

•Rapidly design, develop and implement reporting applications that insert KPI metrics and actionable insights into the operational, tactical and strategic activities of key business functions.

•Develop strong communication skills with a proven success communicating with users, other tech teams.

•Identify business requirements, design processes that leverage/adapt the business logic and regularly communicate with business stakeholders to ensure delivery meets business needs.

•Design, code and review business intelligence projects developed in tools Tableau & Power BI.

•Work as a member and lead teams to implement BI solutions for our customers.

•Develop dashboards and data sources that meet and exceed customer requirements.

•Partner with business information architects to understand the business use cases that support and fulfill business and data strategy.

•Partner with Product Owners and cross functional teams in a collaborative and agile environment

•Provide best practices for data visualization and Tableau implementations.

•Work along with solution architect in RFI / RFP response solution design, customer presentations, demonstrations, POCs etc. for growth.

Desired Candidate Profile:

•6-10 years of programming experience and a demonstrated proficiency in Experience with Tableau Certifications in Tableau is highly preferred.

•Ability to architect and scope complex projects.

•Strong understanding of SQL and basic understanding of programming languages; experience with SAQL, SOQL, Python, or R a plus.

•Applied experience in Agile development processes (SCRUM)

•Ability to independently learn new technologies.

•Ability to show initiative and work independently with minimal direction.

•Presentation skills – demonstrated ability to simplify complex situations and ideas and distill them into compelling and effective written and oral presentations.

•Learn quickly – ability to understand and rapidly comprehend new areas, functional and technical, and apply detailed and critical thinking to customer solutions.

Education:

•Bachelor/master’s degree in Computer Science, Computer Engineering, quantitative studies, such as Statistics, Math, Operation Research, Economics and Advanced Analytics

Job Description:

Responsibilities

·       Having E2E responsibility for Azure landscape of our customers

·       Managing to code release and operational tasks within a global team with a focus on automation, maintainability, security and customer satisfaction

·       Make usage of CI/CD framework to rapidly support lifecycle management of the platform

·       Acting as L2-L3 support for incidents, problems and service request

·       Work with various Atos and 3rd party teams to resolve incidents and implement changes

·       Implement and drive automation and self-healing solutions to reduce toil

·       Enhance error budgets and hands on design and development of solutions to address reliability issues and/or risks

·       Support ITSM processes and collaborate with service management representatives

Job Requirements

·       Azure Associate certification or equivalent knowledge level

·       5+ years of professional experience

·       Experience with Terraform and/or native Azure automation

·       Knowledge of CI/CD concepts and toolset (i.e. Jenkins, Azure DevOps, Git)

·       Must be adaptable to work in a varied, fast paced exciting, ever changing environment

·       Good analytical and problem-solving skills to resolve technical issues

·       Understanding of Agile development and SCRUM concepts a plus

·       Experience with Kubernetes architecture and tools a plus

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Millions of people use Notion — and this number is increasing every day. That means a million people trust us to deliver a fast, reliable, and secure experience, and we value this more than anything. We want to keep earning trust, while also continuing to amaze our users with the tools they can build in Notion. This is where you come in — to help us forge a performant and reliable path forward to the future.

• Write clean, secure, tested, and documented code.
• Design & enhance the Notion platform with new capabilities, as and when the need arises.
• Contribute to monitoring & scaling the architecture of the platform and the infrastructure.
• Write technical documentation, and contribute to determining internal processes.
• Contribute to recruiting of new backend employees

• 6+ years of experience building scalable platforms. 
• Good understanding of database (Relational Or Nosql) internals like transactions, indexes. Experience in schema design.
• 2+ years of experience working on the AWS platform, and acquaintance with technologies like Elastic Beanstalk, AWS Lambda, Elastic Load Balancer.
• Good understanding of docker internals.
• Good communication skills, good leadership skills, attention to detail, a sound understanding of algorithms, and object-oriented programming.

• You're proficient with any part of our technology stack: React, TypeScript, Node.js, Memcached, Postgres, Docker, and Elasticsearch.
• You've heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we're big fans of their work.
• You have interests outside of technology, such as in art, history, or social sciences.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation made due to a disability, please let your recruiter know.

Do you have a passion for computer vision and deep learning problems? We are looking for someone who thrives on collaboration and wants to push the boundaries of what is possible today! Material Depot (materialdepot.in) is on a mission to be India’s largest tech company in the Architecture, Engineering and Construction space by democratizing the construction ecosystem and bringing stakeholders onto a common digital platform. Our engineering team is responsible for developing Computer Vision and Machine Learning tools to enable digitization across the construction ecosystem. The founding team includes people from top management consulting firms and top colleges in India (like BCG, IITB), and have worked extensively in the construction space globally and is funded by top Indian VCs.

Our team empowers Architectural and Design Businesses to effectively manage their day to day operations. We are seeking an experienced, talented Data Scientist to join our team. You’ll be bringing your talents and expertise to continue building and evolving our highly available and distributed platform.

Our solutions need complex problem solving in computer vision that require robust, efficient, well tested, and clean solutions. The ideal candidate will possess the self-motivation, curiosity, and initiative to achieve those goals. Analogously, the candidate is a lifelong learner who passionately seeks to improve themselves and the quality of their work. You will work together with similar minds in a unique team where your skills and expertise can be used to influence future user experiences that will be used by millions.

• Extensive knowledge in machine learning and deep learning techniques
• Solid background in image processing/computer vision
• Experience in building datasets for computer vision tasks
• Experience working with and creating data structures / architectures
• Proficiency in at least one major machine learning framework
• Experience visualizing data to stakeholders
• Ability to analyze and debug complex algorithms
• Good understanding and applied experience in classic 2D image processing and segmentation
• Robust semantic object detection under different lighting conditions
• Segmentation of non-rigid contours in challenging/low contrast scenarios
• Sub-pixel accurate refinement of contours and features
• Experience in image quality assessment
• Experience with in depth failure analysis of algorithms
• Highly skilled in at least one scripting language such as Python or Matlab and solid experience in C++
• Creativity and curiosity for solving highly complex problems
• Excellent communication and collaboration skills
• Mentor and support other technical team members in the organization
• Create, improve, and refine workflows and processes for delivering quality software on time and with carefully calculated debt
• Work closely with product managers, customer support representatives, and account executives to help the business move fast and efficiently through relentless automation.

• You’re part of an agile, multidisciplinary team.
• You bring your own unique skill set to the table and collaborate with others to accomplish your team’s goals.
• You prioritize your work with the team and its product owner, weighing both the business and technical value of each task.
• You experiment, test, try, fail, and learn continuously.
• You don’t do things just because they were always done that way, you bring your experience and expertise with you and help the team make the best decisions.

• Strong knowledge of and experience with the functional programming paradigm.
• Experience conducting code reviews, providing feedback to other engineers.
• Great communication skills and a proven ability to work as part of a tight-knit team.

• Responsible for collecting all in-scope business requirements
• Able to prioritize requirements and negotiate on deployment timeframes on behalf of the development team
• Ability to perform detailed analysis to ensure all aspects of the business requirement are understood
• Able to formalize business requirements, ready for two way communication business communications up and technical communications down
• Capable of managing all non-technical aspects of the new requirements
• Capable of working with the test team to develop/ review test scripts and profile of test data
• Able to produce ad-hoc SQL queries/ ad-hoc reports that can be used to monitor success of the new requirement by ensuring data is being created as it should
• Must have worked on medium to large size custom application development projects and has exposure to all phases of the SDLC
• Experience in Insurance Domain is a must
• Proficient in using Microsoft Office tools
• Get actively involved in various project phases
• Act as a key interface between users and development teams
• Technology Graduate: B.Sc IT, MSc IT / B.Tech, M.Tech/ BCA, MCA